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Château Saint John & Suites, an Ascend Collection

3.0 out of 5.0

Recent guest reviews

Best hotel in St. John. Had an amazing stay, no complaints. Top notch, exceptional service that went above and beyond, welcoming staff, very comfortable and extremely clean rooms. We only stay at very clean hotels and we happily stay here often. Will definitely come again and would readily recommend to others.

This is a very beautiful place. I would even consider it luxury. The room was big with nice decour and bathroom. It is very easy to find. However, I had an unpleasant incident while checking in. A gentleman at the counter gave us the keys and I asked him if the windows were facing the yard rather than the main street. He replied exactly this: "Yes, coz that's what you get when you pay cheap.." and then he realized he said something wrong and switched the topic. Well, first of all - I did not pay cheap - I am not sure what their income is but I doubt they can afford staying at this place more than once a year. Second, yes, I looked for better deals and waited for discounts, I booked through Expedia so why should I be mistreated or punished for this in any way? but now I realize that that's the way the hotels work - they see that you went for deals that traveling websites offer and they give you the worst rooms they have. And the most ironic thing is that I wanted the room facing the yard because I did not want all the noise from the highway. So he did not need to say anything but this experience was definitely an eye-opener in so many ways. I wanted to talk to the manager but they were away that day and I did not want to go back to this later. So overall - it's a nice place to stay but some of their staff needs to work on their customer service skills.

Comfortable rooms. Coffee machine good breakfast and adequate fitness room Explored the fundy trail and Saint John so didn't need fancy hotel The market was fun Free car park and very helpful staff Went to comedy club which was good night out. Ate at billies fish restaurant which was ok

Hi, I recently stayed at the Chateau St-John and to describe the place in one word “Perfect” it location, it’s amenities, it’s staff, it’s services, bedding, rooms. Etc.... I can’t fault them on anything. Highly recommended. No, I’m not paid to write this review, it’s really what I feel about this location, and I have travel quite a bit. It’s not a 10 star, but it’s not it’s intention, it’s down to earth accommodations.

The hotel is located a bit away from downtown, which may be its only drawback for pedestrians. The rooms are large and comfortable, and sleep came easily. Convenient parking on premises at no cost. Breakfast was very good. Staff was accommodating and helpful. It’s surprising that a hotel of this size doesn’t have a dining restaurant. One suggestion would be to add grab bars to the showers to make them safer.

The hotel was easy to find. (The only easy thing to find in St. John). The room was comfortable and clean. The breakfast was very good and the staff was very helpful selecting restaurants for us. They also helped us get to St. Andrews for whale watching.

Enjoyed an excellent overnight at this lovely clean property. Lobby is very welcoming, guestrooms are quite large and we had a lovely view. Bedding very comfortable and the large washroom has a great shower. Walking distance to downtown Saint John which was very convenient. Staff were very friendly and accommodating. While breakfast is included we were catching the ferry and did not have time--next time! Great property!

Our room was on the third floor. The room was very nice and the beds were very comfortable. There were lots of receptacles to plug in all of our electronics. The elevators were very fast. Breakfast was wonderful except for the pancakes. They were very hard and difficult to cut.

This is a beautiful hotel with nice rooms and very comfortable beds. The breakfast was very good and great selection. You might want to ask to have a room facing the front at a higher level for a real nice view. I was on a lower level facing the back.

Stayed here for two nights in September 2017. The staff are extremely friendly and go out of their way to help however they can. The front desk staff took time to make restaurant and sightseeing suggestions in Saint John and even suggested travel routes around town. Our travel plans changed slightly and even though our reservation (initially two consecutive nights) was nonrefundable, the manager allowed us to separate the nights without any additional fees or hassles. The property is very new and very well maintained. Rooms are very well furnished with comfortable beds and very high quality linens. Only complaint was that the room felt slightly dusty. The hotel is right off the highway and easy to access. The toiletries were very good. Loved the mild fragrance. Hot breakfast was adequate. The fitness center was also adequate. Would definitely recommend HIGHLY to anyone traveling to Saint John.

369 Rockland Rd Saint John NB

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Bar/lounge

Château Saint John & Suites, an Ascend Collection places you within a leisurely stroll of Harbour Station and Saint Joseph's Hospital. This 112-room, 3-star hotel has conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking. Centrally located in Saint John, the hotel is also a short walk from Stone Church and Fort Howe.


Dining

Free full breakfast is included with your stay. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All 112 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and safes are other standard amenities.


Property features

Château Saint John & Suites, an Ascend Collection features a 24-hour fitness center, free WiFi in public areas, and a meeting room. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 584 reviews