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Extended Stay America Sacramento - White Rock Road

2.5 out of 5.0

Recent guest reviews

We chose this hotel because it was closest to the event spot. We booked a "double-bed" room, After I made my reservation I called the hotel and told them we will be driving there from a long distant and will probably be there at 3-4 am, and if it would be possible to check in early and the gal on the phone said that would be perfectly fine, to just call the day of to give the front desk a heads up. So the day of our trip, called the front desk and requested an early check in and they said we couldn't do that, and that the earliest we could check in would be 12 pm, "ok so what are we going to do when we're in Sacramento at 3 am? Sleep in your parking lot until 12 pm because we were told we could check in early?" We has to make a stop in LA to kill time so we could arrive later to accommodate this "noon check in. So we get there at 12 pm, and I try checking in, then they say that they made an error and over booked the hotel, and they would have to split my party up into two different rooms. What the heck? I showed her my confirmation that I RESERVED a 2-bed hotel, weeks in advance! Whatever, we'll take it. We went to our event Saturday, and came back to the hotel, and our stuff was all gone! We went to the front desk and they said they checked us out, but my reservation was for another day... They said they AGAIN made a mistake and gave us our room/stuff back. Good thing we took our valuables with us. THIS HOTEL WAS HORRIBLE!!!

Double charged my card and a hassle to get it corrected.

Very polite staff and check-in experience. Horribly dated rooms with stained carpet and a bed that made me wish I’d have stayed at a Motel 6. NOT worth the price. Threadbare towels and a painful night’s sleep. You’ll be sorry if you stay. The hotel management is CHEAP and MISERLY.

The accommodation been egnore been there early to enquire but she forget she always saying I’m sorry that’s the easy way to say but she’s doing it ishe think she can get away with it with those excuses she have staff should have more training to deal with customer. Thank you

Good overall experience. Price was great and so was customer service. Also the area was nice, plenty of parking. No noise. Great experience.

Very busy hotel during the week. If your looking for a nice quiet place to rest this is not the place. They do offer full kitchen rooms but utensils pots pans are available upon request. Room was nice and clean. No ice machine. The free breakfast consists of coffee, tea, hot chocolate, muffins trail bars and oatmeal.

Beds are decent but small. Rooms are small, relatively clean but dingy. Rooms are not cleaned until you check out. Nothing is provided-- bring your own shampoo etc.

Rooms don't even come with coffee machines or coffee. No desk to work. Kitchen has nothing. Rooms are open to the outside so feels a little unsafe. Breakfast is essentially nothing. I would not recommend going here at all!

Good customer service, very clean, quiet and nice view.

Staff has good customer service and welcomed us. Quiet and enjoyable.

For the price, considering you get a kitchenette, it's comparatively good value esp. if you stay longer. But twice, the maids forgot to do the weekly cleaning. When informed to the front desk, the response was casual and "will do it tomorrow". But even the following day it was forgotten! Overall, the place seems to suffer from lax management, poor training of cleaning and other staff and low wages (esp. for the maids, I feel). Otherwise this could be a fantastic place considering the amenities... it was like staying at a flat / apt. rather than a hotel :o)

This was a weird little motel. There were cupboards with no dishes, a shower with soap but no shampoo, and the outlet covers came out of the walls really easily, like they weren't even screwed in. I kept asking myself, "Is the whole building just stuck together with tape?" My key card only worked about a third of the time, and I had to go to the office for a new key twice in a single day. The walls (and ceilings) are thin, and the TV channels were fairly limited. It was the best room I could find in a pinch when my other reservations didn't pan out and I needed something immediately. I totally understand why they had rooms available with no advance notice. Overall, it's a tiny baby step up from Motel 6. Just barely.

Comfortable stay with a kitchen. Very quiet location just off the freeway with nice staff.

This place, along with the Red Roof inn across the freeway must be the two biggest dumps I've ever stayed at. And cancelled stay the same night and moved to the Marriott up the street. The rooms stunk of animal and cigarette smell, the free internet didn't work and when it eventually did it was very slow.

I had a great stay and tha rooms were nice. Just a issue with Jenny at tha front desk she made tha stay a little uncomfortable towards tha end of my stay

I had to stay in Sac for a night. This place was easy to book, find, and stay at. It was exactly what I was looking for at the perfect cost!

Business trip and house hunting. Nothing extra-no pool-no exercise room. For long stay it was cheap and you can stock your own supplies. I did and it will do to stretch your budget dollars. Easy access to freeways. Everything you need shopping wise 5 minutes or less. Restaurant's within walking distance. Room was good size and easy to get work done in. Bed comfortable, kitchen roomy and clean and AC works. Already re-booked for additional stay.

My wife and I stayed here the last couple two nights of our honeymoon in California. We thought it was nice and enjoyable. Lots of room, convenient kitchen. The walls are thin so you can easily hear people in the next room but we just turned on the fan over the stove and we were fine. The only thing that annoyed us was the maid knocking on our door while we were packing the morning of checkout asking if we were checking out that day. Then, coming back from taking a load to the car we saw the same maid open the door to our room to see if we were still there. Otherwise enjoyable stay.

Clean, comfortable, quiet and relaxing. Staff was friendly and very helpful.

the hotel was affordable and a decent place to stay equipped with kitchen stuff and the bed was comfortable and I feel secured with the location and accesable with eateries and convenient stores around the area. I had a good peaceful relaaxing stay that is friendly to my budget.

10721 White Rock Rd Rancho Cordova CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in North Sacramento within a 15-minute walk of Sacramento Children's Museum, Extended Stay America Sacramento - White Rock Road is within a few miles (5 km) of Mather Sports Center. This 132-room aparthotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Located centrally in Rancho Cordova, it's also near Mather Golf Course and American River Parkway.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 132 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Extended Stay America Sacramento - White Rock Road features free WiFi in public areas and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Guest reviews for Extended Stay America Sacramento - White Rock Road

Everyone (11) Business (2) Couples (6) Family (3) Other (2)
1
Everyone

We chose this hotel because it was closest to the event spot. We booked a "double-bed" room, After I made my reservation I called the hotel and told them we will be driving there from a long distant and will probably be there at 3-4 am, and if it would be possible to check in early and the gal on the phone said that would be perfectly fine, to just call the day of to give the front desk a heads up. So the day of our trip, called the front desk and requested an early check in and they said we couldn't do that, and that the earliest we could check in would be 12 pm, "ok so what are we going to do when we're in Sacramento at 3 am? Sleep in your parking lot until 12 pm because we were told we could check in early?" We has to make a stop in LA to kill time so we could arrive later to accommodate this "noon check in. So we get there at 12 pm, and I try checking in, then they say that they made an error and over booked the hotel, and they would have to split my party up into two different rooms. What the heck? I showed her my confirmation that I RESERVED a 2-bed hotel, weeks in advance! Whatever, we'll take it. We went to our event Saturday, and came back to the hotel, and our stuff was all gone! We went to the front desk and they said they checked us out, but my reservation was for another day... They said they AGAIN made a mistake and gave us our room/stuff back. Good thing we took our valuables with us. THIS HOTEL WAS HORRIBLE!!!

By , from San Diego, CA on Mar 20, 2018

Review comment responded on Mar 22, 2018

Mariah, thank you for taking the time to review our hotel. The incidents you highlight in your comments concerns me very much. This is certainly not the type of service our hotel is known for, and I extend my sincerest apologies. Be assured I am personally following up on your concerns to ensure we are well poised to serve you better during your next stay. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

1

given a dirty room

Everyone

Double charged my card and a hassle to get it corrected.

By on Jan 2, 2018

Review comment responded on Jan 5, 2018

Thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management

2

awful bed, terrible pillows, dated & not worth it!

Everyone

Very polite staff and check-in experience. Horribly dated rooms with stained carpet and a bed that made me wish I’d have stayed at a Motel 6. NOT worth the price. Threadbare towels and a painful night’s sleep. You’ll be sorry if you stay. The hotel management is CHEAP and MISERLY.

By , from San Francisco, CA on Dec 8, 2017

Review comment responded on Dec 10, 2017

Jared, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not providing the relaxing experience you were expecting from our brand. Although we make every effort to exceed the expectations of every guest, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management

1

staff

Everyone

The accommodation been egnore been there early to enquire but she forget she always saying I’m sorry that’s the easy way to say but she’s doing it ishe think she can get away with it with those excuses she have staff should have more training to deal with customer. Thank you

By on Dec 4, 2017

Review comment responded on Dec 6, 2017

Vic, we are sorry for the service issue you had and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management

4
Everyone

Good overall experience. Price was great and so was customer service. Also the area was nice, plenty of parking. No noise. Great experience.

By , from Oakland on Nov 14, 2017

Review comment responded on Nov 17, 2017

Phillip, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was comfortable and that you impressed with our courteous associates. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management

3

a decent place to stay

Everyone

Very busy hotel during the week. If your looking for a nice quiet place to rest this is not the place. They do offer full kitchen rooms but utensils pots pans are available upon request. Room was nice and clean. No ice machine. The free breakfast consists of coffee, tea, hot chocolate, muffins trail bars and oatmeal.

By , from Pittsburg Ca on May 18, 2017

Review comment responded on May 21, 2017

Tito, thank you for the review. It is nice to know your overall stay with us was a pleasant one. Our fully equipped kitchens have full-size refrigerator therefore, we do not have ice machines on our property. To ensure cleanliness, kitchenware for your suite is kept at the front desk. If we did not communicate this at the time of check-in, we are sorry. We appreciate your feedback and hope to welcome you again soon. Sincerely, General Manager

3

bare bones hotel

Everyone

Beds are decent but small. Rooms are small, relatively clean but dingy. Rooms are not cleaned until you check out. Nothing is provided-- bring your own shampoo etc.

By on Apr 14, 2017

Review comment responded on Apr 16, 2017

We appreciate you being our guest and providing your feedback. It’s our pleasure knowing you had an overall nice stay. However, we apologize for any miscommunication regarding our in-suite amenities. Our toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We would also like to inform you that, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We hope you will consider staying with us again soon. Sincerely, General Manager

2

nothing like advertised!

Everyone

Rooms don't even come with coffee machines or coffee. No desk to work. Kitchen has nothing. Rooms are open to the outside so feels a little unsafe. Breakfast is essentially nothing. I would not recommend going here at all!

By on Mar 6, 2017

5

was great

Everyone

Good customer service, very clean, quiet and nice view.

By , from sacramento california on Jan 28, 2017

5

nice hotel and quiet.

Everyone

Staff has good customer service and welcomed us. Quiet and enjoyable.

By , from Sacramento,CA on Jan 17, 2017