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Recent guest reviews

When we arrived, late, the king size bed room reserved was not available. The front desk clerk immediately gave us a certificate for a free night and put us in a queen size room. The room smelled from smoke and although it was clean, it was not deep clean (dirty door molding). I found the door was broken in half but not visible. If you wiggled it, the top and bottom were clearly separated by several inches. We reported it but didn't ask for it to be repaired then. We had the last room they had. Don't expect to stay here again but will use the certificate on another property. Seemed like a lot of long time renters and some with pets.

Convenient location. Close to freeway and eateries..

they did not hold my reservation. I had to search around for hours to find another hotel room on a Saturday night.

Would never come back to this please, very dirty, bags everywhere

Beyond clean! Friendly staff! Brief visit but very comfortable.

Property is not in good condition. Needs an upgrade.

Hotel room was really nice, staff was courteous,property was well kept

Nice motel, cozy and quiet, Have a nice view to highway, but not loud. You'll have a kitchen with all dishes you need, that was very handy. Staff is friendly. Right next to motel you can find gas station, McDonald's and a Mexican restaurant. Pretty close you can find Safeway, Wallmart, Target< Marshall's and CVS. Nice place, nice rooms, nice staff and nice price)

The hotel and staff were ok. But the breakfast was very limited.

Horrible front desk experience. Very unprofessional

Quite a few people living at the hotel. Residential garbage cans with full garbage bags next to them. People working on cars in the parking lots. People hanging out drinking on the stairs and hallways. A lot of people sitting in cars waiting for ??? Looks like section 8 housing. Performing repair at regular hours. Leaving old construction debris at walkways. Cockroaches in the room.

We chose this hotel because it was closest to the event spot. We booked a "double-bed" room, After I made my reservation I called the hotel and told them we will be driving there from a long distant and will probably be there at 3-4 am, and if it would be possible to check in early and the gal on the phone said that would be perfectly fine, to just call the day of to give the front desk a heads up. So the day of our trip, called the front desk and requested an early check in and they said we couldn't do that, and that the earliest we could check in would be 12 pm, "ok so what are we going to do when we're in Sacramento at 3 am? Sleep in your parking lot until 12 pm because we were told we could check in early?" We has to make a stop in LA to kill time so we could arrive later to accommodate this "noon check in. So we get there at 12 pm, and I try checking in, then they say that they made an error and over booked the hotel, and they would have to split my party up into two different rooms. What the heck? I showed her my confirmation that I RESERVED a 2-bed hotel, weeks in advance! Whatever, we'll take it. We went to our event Saturday, and came back to the hotel, and our stuff was all gone! We went to the front desk and they said they checked us out, but my reservation was for another day... They said they AGAIN made a mistake and gave us our room/stuff back. Good thing we took our valuables with us. THIS HOTEL WAS HORRIBLE!!!

White Rock Rd Rancho Cordova CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Located within a leisurely stroll of Sacramento Children's Museum, Extended Stay America Sacramento - White Rock Road is within a few miles (5 km) of Mather Sports Center. Each of the 132 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.


Rooms

The 132 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Guests staying at Extended Stay America Sacramento - White Rock Road enjoy free WiFi in public areas, laundry facilities, and a vending machine. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Sacramento White Rock Rd

Everyone (25) Couples (6) Business (2) Family (6) Other (2)
2
Family

When we arrived, late, the king size bed room reserved was not available. The front desk clerk immediately gave us a certificate for a free night and put us in a queen size room. The room smelled from smoke and although it was clean, it was not deep clean (dirty door molding). I found the door was broken in half but not visible. If you wiggled it, the top and bottom were clearly separated by several inches. We reported it but didn't ask for it to be repaired then. We had the last room they had. Don't expect to stay here again but will use the certificate on another property. Seemed like a lot of long time renters and some with pets.

By on May 25, 2021

Review comment responded on May 26, 2021

Thank you for sharing your feedback online. We regret not meeting your expectations for an enjoyable stay. We are sorry for being unable to provide you with the suite of your choice. We also offer our apologies for the cleanliness and maintenance issues in your suite. We will discuss this with our team to take appropriate action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

1
Everyone

By on Jun 14, 2020

Review comment responded on Jun 15, 2020

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

2
Everyone

By on May 16, 2020

Review comment responded on May 17, 2020

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

5
Everyone

By on Mar 19, 2020

Review comment responded on Apr 2, 2020

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management

4
Everyone

By on Jan 14, 2020

4
Business Business

Convenient location. Close to freeway and eateries..

By on Jan 11, 2020

Review comment responded on Jan 11, 2020

Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to the freeway and restaurants were perfect for your needs. We look forward to serving you again in the future! Sincerely, Hotel Management

1
Everyone

they did not hold my reservation. I had to search around for hours to find another hotel room on a Saturday night.

By on Sep 22, 2019

1
Family Family

Would never come back to this please, very dirty, bags everywhere

By on Aug 18, 2019

Review comment responded on Aug 19, 2019

We apologize and regret the inconvenience caused due to the cleanliness issues you encountered here. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management

5
Business Business

Beyond clean! Friendly staff! Brief visit but very comfortable.

By on Aug 16, 2019

Review comment responded on Aug 17, 2019

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management

1
Business Business

Property is not in good condition. Needs an upgrade.

By on Jun 6, 2019

Review comment responded on Jun 7, 2019

Please accept my apologies for our hotel not meeting your expectations during your stay with us. We appreciate your feedback and will share with the appropriate individuals in our organization. We value your feedback and hope that your future travels bring you to our hotel again. Sincerely, Hotel Management

Extended Stay America Suites Sacramento White Rock Rd

10721 White Rock Rd, Rancho Cordova, CA 95670
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