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SilverOaks Hotel Geyserland

3.0 out of 5.0

Recent guest reviews

If I could give this hotel no stars I would. We booked in here for 2 nights but cut our losses and left early morning after only one night. I like to think we are fairly easy going.This is the first time we have ever left a place early and unhappy. The only positive is the delightful person who checked us in. Everything else was awful.The room was dirty with mould on the windows and blood stains on the reverse of the bed spread.The windows were so warped they would not shut so the room was cold. Just as well we didn’t need the ceiling fan which was hanging by its wires from the ceiling. The noisy fridge tried it hardest to drown out the incessant noise from the logging trucks and other road traffic as well as other guests in the rooms next door and in the hallway. The bed was old, worn our and rather like a trampoline. Our only view was a derelict swimming pool of bright green water. The best thing they can do with this hotel is tear it down and start again.

A broken chair, holes in bath towels, hole in the wall and exposed wires where the bathroom extractor fan should have been, sliding door which didn't work so our room was lit up like daylight from the outside foyer, hair dryer didn't work, radio had broken dials and wouldn't switch on at wall so was useless. The only good thing is the view, beds were comfortable but a lot needs to be done. Peeling paint, dust and cobwebs in high places. Advised free wifi on website (and have had it before at same hotel) but found out that it is free in the foyer or $5 a day in your room! False advertising. Other budget priced hotels are far better than this.

Again, this is our sixth time here. We start our three week driving trip through New Zealand here. This year we found the two rooms to be painted with new carpet. This was a great improvement from 2013. We only stay here for one night - but it is a beautiful sight from the back balcony. The Whakarewarewa Geyser is the reason for the show. It is beautiful and I don't believe you can see this from anywhere else. The ice machine was broken in 2013 and it is still broken. Pick up a bag of ice at the service station next door. The staff is really nice. We asked for heaters and they got them for us immediately. You NEED extra heaters!!!! Yes, it's old and tired - but, our rooms were clean and comfortable. There is no WIFI in the rooms. Go find breakfast somewhere!! The view is STUNNING!!

Clean, comfortable and warm but a bit dated. Certainly not a luxury hotel but ok as a place to sleep. Needs updating and a bit of TLC. The car park was a bit of a nightmare as it was very busy and has a strange design, but we managed. Fabulous view from the room of the thermal area made up for any deficiences.

We don't expect much because during our visits, it is quite cold (July). After staying in a campervan for a consecutive 8 days in South Island, travel to North Island is just normal & not that bad. But we're so tired and not expecting anything. At least just a bed to lay. With price nearly $70/night, to us it's quite OK. The surroundings of the hotel full of the sulphur/geiser smells (but not at all in the room) because its location is just next to Te Puia thermal park. The view also quite interesting as we can see the thermal gas at the back of the hotel, almost all the time we gone outside.

Hotel in great location with great view. Gave us wrong room but rectified immediately Though clean hotel is dated & in desperate need of refurb. No wifi & no 24 hour reception. Also taxi ride from city centre

The room was nice and warm good view of the thermal area but that was all this hotel had going for it. I could not believe I had to pay $195 for such terrible accommodation. The bed was so uncomfortable and creaked every time you moved, the top of the toilet cistern was cracked, the ceiling and wall had been patched, the curtains had the backing peeling off, we had to ask for milk. I feel like I was totally ripped off . This was not my hotel of choice as the place we had booked was full so they sent us here.

I was booked into this hotel as part of a work group. After looking at our rooms we checked out. My room had a stained wet carpet. A colleagues room had no fridge and the space where it had been was filthy and the carpet had a rotten hole beneath the space. The room smelt of rot. The ceiling fan had exposed wires hanging from the ceiling. This hotel is a disgrace and I would strongly recommend that it is avoided at all costs. If I could give it no stars I would

We booked a cheap room online and got given a room by the pool. Basics bed,fan,shower,toilet,TV sweet. Still old looking worn out. Comfy bed. Didn't test the pool out looked Un inviting. But when you wake up to a cockroach next to you. You squash it on the wall and leave asap. Never ever again. Yuck

Very dirty carpets, dirty curtains, every thing is so worn out, no phones, no bulbs in lifts, dirty worn out sheets and towels Customer service was good Had geyser view and that was only nice thing about the hotel

424 Fenton Street Rotorua

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Wired Internet in rooms (fees apply)

SilverOaks Hotel Geyserland places you next to Rotorua Golf Club and within a 10-minute walk of Te Puia New Zealand Maori Arts and Crafts Institute. This 70-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free self parking. It's in central Rotorua and also a short walk from Whakarewarewa: The Living Maori Village and Whakarewarewa Thermal Reserve.


Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


All 70 air-conditioned rooms provide coffee makers, safes, and desks. Guests can expect to find wired Internet.

Property features

Guests of SilverOaks Hotel Geyserland have access to an outdoor pool, a children's pool, and a spa tub. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include WiFi in public areas, 4 meeting rooms, and conference space.

Room options

Family Studio

Queen 1 | Sleeps 4

Geyser View Room

Queen 1 | Twin 2 | Sleeps 4

Junior Suite, 1 Queen Bed

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

33% of guests recommend this hotel

Total of 401 reviews