Hotel Pincio3.0 out of 5.0
Recent guest reviews
The stay was very average and there were many small annoyances that kept adding up: 1) they gave us one key. We requested another one which they gave but that deactivated the first key. We kept going to the reception 5 times and every time only one key would work. Eventually we gave up. 2) the phone in our room didn't work so we couldn't call the reception. 3) we had no hot water in our room. It took them a couple of hours to get someone to come to look at it. When he came he switched the taps and left. After that we realized that we no longer had cold water. So we gave up after that.
This hotel was our last stop on our close to 3 week long European trip. Our hotels had all been fairly nice. Then the Pincio came along. Our arrival started out bad, being that we stood outside the Pincio in the heat, waiting to be let in, only to find reception was across the street. (A simple sign would have been great) After getting situated we headed up to our room. It was small, but adequate, we'd stayed in smaller rooms on our trip. Sadly, we soon came to discover size was the least of our issues. The phone and hair dryer didn't work at all. The air conditioner was a joke. Our sheets were covered in stains. When we arrived our fridge was hot and took nearly a day to reach a temperature cooler than our room itself, not to mention it was moldy. The major problem was in the bathroom. Not only was the shower door broken so water spilled out onto the floor every time we turned it on, the bathroom REEKED of mold and was dirty. We walked over to the reception desk on the first night to tell them about our issues. They sent someone over with us to check the room out, he told us he'd come back the next day to fix everything, except for the moldy fridge which he wiped clean that night. Of course they never came back. If this is a four star hotel in Rome, I'd hate to see what a 3 or 2 star hotel looks like.
We booked two rooms and stayed mid June of 2017. Several positives about the hotel. Wonderful location if you want to be near the Spanish Steps and Northern portion of the city. One room was great and we enjoyed the roof-top continental breakfast. However, our second room had a distinct and revolting odor which seemed to be coming from the shower. We could also hear water dripping in the wall of the bathroom. Complained to management staff every day of our stay and their only response was to over-spray the room with air freshener. They were not willing to move us to another room and told us the problem was fixed, when in truth, it was not. I would not stay here again.
We stayed over last weekend leaving Tuesday morning. This is a small hotel with everything in it you could need. The beds are really comfortable. We traveled as 3 adults and the 3rd bed was a proper bed, not a pull out camp bed. The air conditioning in the rooms is excellent and it was always lovely to walk in from the hot streets and feel the lovely cool hotel straight away. The shower is great and our room was very quiet. Breakfast is on the top floor is continental and is very calm and efficient. Importantly for us, it was easily within walking distance of the hop on off off buses and also Trevi Fountain and the Spanish Steps. We were very happy with our stay.
Very nice location, 10 min to fountain de Tr..y, 10 min Spanish steps. Completely breakfast, not big,but enough till afternoon. Air conditioner. Nice big shower. Right next to the entrance ,two nice restaurants. You don't have to look around for taster food. U will enjoy nice meals over there. Will stay again.
We arrived at the hotel around 8pm to be informed that our room did not have water and therefore could not check us in. We were told that we had to stay in a separate hotel that night and to come back the following day for the remainder of our trip - this is an inconvenience and the problem was being passed on to us, which is totally unreasonable. It transpired that the water problem had been identified that morning and they did not believe it was important to inform Expedia or ourselves in order to allow us time to make other arrangements. We were also told that no water in rooms is a recurring problem, which is all the more concerning given the positive reviews we read before selecting this hotel. The receptionist tried in earnest to find an alternative solution. However, after over an hour of calling other hotels and not finding any available rooms, we asked to speak with the manager, and he became very combative. Failing that, we called Expedia and after over two hours of being on hold, fortunately we were provided with another hotel for the entirety of our stay. I really expected more from a hotel in such a prime location, genuinely disappointed with the lack of customer service.
Just returned from a five night break in the Hotel Pincio. Absolutely fantastic. The hotel staff are very helpful and friendly. Breakfast was tasty and provides lots of choice. The location of the hotel is perfect. Would definitely recommend this hotel to friends and family. The hotel is quiet and we slept very well. One small point is reception is in the hotel across the road, not a problem. But unless you know,you could be a bit confused. A small note on bookings would be helpful.
It's hard to fault this hotel, the location is excellent, rates are very reasonable, service cannot be faulted and the rooms are roomy enough and very clean. The breakfast on the terrace is above average,with a great aspect across the rooftops. Within a short walk, you will find plenty of good quality, reasonabley priced reastaurants. Our only quibbles, is the lack of a reception room, somewhere to sit, when not in the room, plus the lack of any signposting to let you know that checking is in their sister hotel across the street.
Pincio - The hotel is in a great location, 5 minutes to the Spanish steps & 8 Minutes to Trevi Fountain. Rooms - Very Modern, minimal, extremely clean, comfortable bed, lovely bathroom, and clean towels everyday and a minibar with soft drinks, although we thought this was included there was a price list, so we purchased our own from the supermarket across the street. Breakfast room, small with a quaint terrace, there was plenty of choice for a continental style breakfast. And the waitress was very lovely. Downside - on arrival, we went to the hotel and no-one was there, not even a reception as such, no signage, after 15 minutes, we were standing on the pavement and the receptionist came out of the hotel opposite and said we had to check in there, whilst he was apologetic, a simple sign would have got things off to a better start. Bar, it clearly states in the hotel description that it had a bar, this was a key factor in choosing the hotel, as after a day sightseeing in Rome we wanted to unwind with a drink, there was no bar, so we though it might be in the hotel opposite, but no there was no bar, disappointing, but again used the supermarket opposite and sat in the room, or the little cafe up the road. This is a boutique hotel, and if you are just wanting somewhere to rest your head with clean facilities, then this is great, if you are wanting a communal area to relax, then try elsewhere. On our last day, we left our luggage at the Hotel opposite, and they were happy for us to do this, but it was left in the reception for everyone to see, so if you have anything valuable in your luggage make sure you have a suitcase lock. I would recommend this hotel, but would emphasise my two above points. If they just put a sign in the reception of the Pincio and if they had a bar it would have been perfect.
This hotel had everything we needed for our 3 night stay. We were very pleased with our room, facing the front on the third floor. It was clean and modern with a great ensuite bathroom with very good shower over the bath and the sink was in a separate room to the toilet which was useful. The double glazing on the windows worked very well as when they were shut it was very quiet. It was lovely having breakfast on the terrace and the staff there were very friendly and helpful and so was Laura on reception. There were lots of really good restaurants nearby and we felt safe walking around the area late at night for one last look at the Spanish Steps.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 255 reviews