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Baymont Inn & Suites Rockford

2.0 out of 5.0

Recent guest reviews

Great stop after hours of travel from New England

The staff seemed indifferent, the parking lot was poorly lit at night, the room was dirty and smelled strongly of smoke (a nonsmoking room) and a panel enclosing the jacuzziwas broken, exposing the piping underneath. After 1p minutes we decided we would be too uncomfortable to stay here. This was supposed to be a treat but it was a disappointment.

I was very pleased with their good neighbor policy. You party or make noise and someone complains and you are OUT. You sign that agreement when checking in.

Always very accommodating with comfort and the ease of finding the hotel

We arrived after 10:00. Reception desk was occupied by a friendly person. Will definitely stay here again. Room was clean and the pool was still open.

Room had a stanky smell to it.................... ... ........... .. .

It was okay. Price was nice, but sometimes you get what you pay for. A good vacuuming and venting of the chlorine would go a long way. When I first checked in I thought "good thing I brought my allergy meds". Overall just felt questionable about cleanliness.

Quiet, clean and reasonably priced. Good location, right off the highway and can quickly get to many restaurants and stores if needed.

Hotel room smelled lady at the front desk assumed I was going to have a party after she seen à birthday cake in my room. Its a OK hotel if u staying for the night. I won't b going back though. And the continental breakfast sucks. Oh oj machine was broke. So no orange juice

Had a very nice stay once again at the Baymont Inn. Room is clean and hotel offers a nice pool plus a decent breakfast in the morning. Just wish that in the double queen rooms they would actually put 4 bath towels so we didn't always have to go get another one when our family of 4 stays there. Also wish there was more parking so we could park a truck and enclosed trailer there. Parking is limited to just passenger vehicles. Otherwise its a nice place and we will definitely stay again without hesitation. :)

room was clean, but missing recliner. had dining chair in its place. breakfast was cold, biscuits, gravy, and muffins. very crowded. staff was friendly

Hotel was easy to find, with food and gas close. staff was friendly and helpful. Hotel room was spacious, with mini fridge and microwave, but carpet was dirty and recliner had a dirt stain where your head would go, bathroom was clean and well supplied. Breakfast was ok

It was a good stay for my business trip. Will come again.

My kids love this pool more than any other! It's our half-way stop for the night and there are great food options nearby, and the kids wear it out at the pool!

Stayed here one night on my way home to the Twin Cities. Location is great - literally right off the Interstate and very convenient. Hotel itself is in need of a face lift with not-working hot tub, stained carpeting in the hallways and a noticeable smell of bleach in the lobby and breakfast area (which had an institutional tile floor). My room was spacious and quiet, with comfortable clean bed. However, had fresh and not cleaned up stains on the carpet, one of which looked like blood. Also hair in the tub. Finally, there were almost no extra electrical outlets to plug in my cell phone and laptop, etc. I won't stay again, will pay the extra $25/night for one tier up.

Traveled to see family. Hotel worked for what we were looking for. Good coffee and decent breakfast was a bonus.

Clean, comfortable and close to everything!! I would definitely recommend it to anyone. I'll be staying here again very soon!

This hotel is a little misrepresented on it's listing. We specifically chose this hotel because it had a pool, but the pool was TINY! The common areas of the hotel (lobby, elevator, etc) are in need of some updating. The room looked nice, but the bed was quite uncomfortable. We were pulling a large trailer and were glad there was ample parking for the trailer. The room was quiet, which was a plus. I wouldn't go out of my way to stay there again.

Had no issues really. I had a single King non-smoking room. My room on the top floor somewhat near the elevator was very quiet. Bed is firm, which is good for me. Linens clean, room was clean. Furniture a little older but in good condition. Small sink/bathroom area and small closet. Coffee maker in the room. Flat screen television, but no HD channels. Free wifi, worked well and was adequately fast. Smallish pool and hot tub was average (jets too low) but hot and everything seemed clean. Breakfast buffet was a little disappointing. No yogurt, limited fruit selection, but the typical waffle grill, serial, breads, coffee and juice, donuts and biscuits and gravy for you Southern folks. The eggs/sausage didn't look too appealing. Staff was friendly and helpful. Rates were on par with the Holiday Inn across the freeway and the lowest I could find in town that had a pool. Very convenient access off the tollway. Lot's of families there.

This was a great place to stay while on business. Excellent location.

662 N Lyford Rd Rockford IL

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Baymont Inn & Suites Rockford is located within a few miles (5 km) of Magic Waters Water Park and CherryVale Mall. This 87-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Anderson Japanese Gardens and Klehm Arboretum are also within a 20-minute drive.


Dining

Free continental breakfast is served each morning from 6 AM to 9 AM.


Rooms

Baymont Inn & Suites Rockford's 87 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Free weekday newspapers, free local calls, and ironing boards are other standard amenities.


Property features

Guests of Baymont Inn & Suites Rockford have access to an indoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 4

Guest reviews for Baymont Inn & Suites Rockford

Everyone (8) Business (11) Couples (15) Family (24) Other (5) Friends (3)
4

cross country trip

Everyone

Great stop after hours of travel from New England

By on Jul 9, 2017

Review comment responded on Jul 27, 2017

Thank you for the 4 star review. We are glad to see that you had a great stay with us after your long drive. Thank you again and we hope to see you next time. Michele Watson General Manager

1

dirty, smelled of smoke on a nonsmoking floor.

Everyone

The staff seemed indifferent, the parking lot was poorly lit at night, the room was dirty and smelled strongly of smoke (a nonsmoking room) and a panel enclosing the jacuzziwas broken, exposing the piping underneath. After 1p minutes we decided we would be too uncomfortable to stay here. This was supposed to be a treat but it was a disappointment.

By , from Rockford, IL on May 12, 2017

Review comment responded on May 17, 2017

It is certainly regrettable that your recent experience was not more positive and we wish we had had the opportunity to address any issues you had at the time of your stay. We strive to create an enjoyable and pleasant experience. I can assure you that your comments will be addressed. We hope you will give us that opportunity should you return to Rockford for another visit. Thank you for sharing your thoughts.

5

very quiet hotel due to their policy

Everyone

I was very pleased with their good neighbor policy. You party or make noise and someone complains and you are OUT. You sign that agreement when checking in.

By , from moline il on Apr 21, 2017

Review comment responded on May 2, 2017

Thank you for the great review. You are the first person to actually leave a good review regarding the "Good Neighbor Policy" and it is very much appreciated. Too many people seem to find this offensive. Our goal with this policy is to make sure that all guests have a restful nights sleep while staying with us, no matter what. Thank you again and we look forward to your next visit. Michele Watson General Manager

4

never have had a bad experience at this hotel.

Everyone

Always very accommodating with comfort and the ease of finding the hotel

By , from Deland, Fl on Dec 28, 2016

Review comment responded on Jan 10, 2017

Thank you very much for your kind words regarding your recent stay at the Baymont Inn & Suites Rockford. We are delighted you were able to enjoy not only our convenient location, but experienced exceptional service levels from all of our staff. We look forward to your next stay with us. Michele Watson General Manager

4
Everyone

We arrived after 10:00. Reception desk was occupied by a friendly person. Will definitely stay here again. Room was clean and the pool was still open.

By , from Cedar Rapids on Nov 20, 2016

Review comment responded on Nov 30, 2016

What a wonderful review! Thank you so much for taking the time to let us know about your stay at the Baymont Inn & Suites Rockford. Thank you for the kind words regarding our staff. We hope to welcome you back during your next visit to the Rockford area. Michele Watson General Manager

2

uu

Everyone

Room had a stanky smell to it.................... ... ........... .. .

By on Oct 20, 2016

Review comment responded on Oct 24, 2016

Thank you for taking the time to review your stay, we regret to see that your stay did not meet your expectations. Feedback means everything to us. Please know your comments will be addressed. We hope to be able to welcome you back and have the opportunity to change your perception of our hotel into the outstanding stay you deserve. Thank you for your review. Michele Watson General Manager

3

convenient but overwhelmed by chlorine

Everyone

It was okay. Price was nice, but sometimes you get what you pay for. A good vacuuming and venting of the chlorine would go a long way. When I first checked in I thought "good thing I brought my allergy meds". Overall just felt questionable about cleanliness.

By , from DM, IA on Oct 18, 2016

Review comment responded on Oct 24, 2016

Thank you for submitting your review of our hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and superior accommodations. I have noted your concerns regarding the chlorine odor and we are taking steps to correct this. I apologize for any inconvenience these issues may have caused you. Your comments are important to the success of our organization as we rely on you to tell us how we are doing and how we can improve our guest experience. Michele Watson General Manager

4

perfect for one night...

Everyone

Quiet, clean and reasonably priced. Good location, right off the highway and can quickly get to many restaurants and stores if needed.

By on Apr 11, 2016

Review comment responded on Apr 13, 2016

Thank you for the 4 star review. We are so glad to hear you not only enjoyed the convenient location but that you found the Baymont Inn & Suites Rockford to be quiet, clean and reasonably priced. Thank you again and we look forward to your next stay with us. Michele Watson General Manager

3

just for a day

Families

Hotel room smelled lady at the front desk assumed I was going to have a party after she seen à birthday cake in my room. Its a OK hotel if u staying for the night. I won't b going back though. And the continental breakfast sucks. Oh oj machine was broke. So no orange juice

By on Sep 28, 2015

5

race weekend

Families

Had a very nice stay once again at the Baymont Inn. Room is clean and hotel offers a nice pool plus a decent breakfast in the morning. Just wish that in the double queen rooms they would actually put 4 bath towels so we didn't always have to go get another one when our family of 4 stays there. Also wish there was more parking so we could park a truck and enclosed trailer there. Parking is limited to just passenger vehicles. Otherwise its a nice place and we will definitely stay again without hesitation. :)

By on Sep 11, 2015