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Super 8 Henrietta/Rochester Area

2.0 out of 5.0

Recent guest reviews

I am in motels about 16 times a year - the Northeast and Midwest. This was the best motel stay I've had yet. Hightly recommended.

No washcloths in the room, coffee maker not refilled 2nd night. Not enough cups. Breakfast good however.

The inter room phones did not work well. We called the room number given to us by our friends and the call did not go to the room dialled. We were then unsure about the room number and the staff could not find them on the system. We had to wait outside for our friends hoping for them to come outside to see if we were still there. The bathroom was not cleaned properly. It smelled of stale urine. The bed was not fixed the cover was just pulled over the the unfixed bed. The carpet on the floor is stained and looked like it really needed a good cleaning. I did not want to walk on it with my bear feet. We stayed for two nights.

The place itself is very dated. But that wouldn't be a problem since it was just meant as a place to lay our heads while visiting RIT. But the smell in the room made it hard to sleep. I didn't think it smelled like cleaning fluid like other reviewers mention. It was a sickly sweet smell. Just an uncomfortable experience.

Quick and easy check in. Nice breakfast. Quite cozy and very affordable

It was comfortable. I would stay her again. It is clean and comfortable.

It's an affordable place to stay with the basics. Room was good, breakfast provided was convenient, and the staff was very attentive. The only complaint I had (which is a big one) was that each night, my body was very itchy after sleeping. Maybe there are bugs in the sheets?? I'm pretty sure there were some sort of bugs in my bed.....

Location is right around big shopping mall. Clean room, good TV, slow wifi thou :)

Would have been better if they had two queen beds instead of two double, but otherwise it was a nice stay for the week.

It was clean, guiet and relatively comfortable. Staff was very friendly and efficient.

This was a well located, clean hotel. The staff was efficient and attentive and the room was clean and well stocked.

The staff was very helpful and accommodating. Loved that I was able to smoke in the room and have my dog with me.

I had a great stay.I would definitely recommend this hotel to my friends and family.

Very clean, comfortable room. The silky blanket on the bed and the sheets were so soft and inviting, felt wonderful!

A very reasonable rate for a comfortable, initially clean room. The only problem was that during the day when the staff came in, they didn't clean or make the bed and left cups, toiletries and trash bags in very odd places as if they got called away just after they started and never came back to finish.

This hotel is a real bargain. The rooms are well appointed and very clean, the staff is friendly and responsive, and the location is quite convenient. Definitely punching above its class weight in terms of the way it is run, it's comparable to a hotel for which you'd expect to pay more than $100 a night. I'll definitely stay there again.

Well worth the money. Lovely, friendly staff. highly recommended.

Good breakfast. Rooms were fine. Location is great. Like to use this place when we visit our son at RIT.

This hotel is just OK!! Nothing really great to write about. If you couldn't get an accommodation else where, this might just get the job done for accommodation for a night.

Very good value for the money. Rooms are clean, very basic. Breakfast is although poor even for continental.

1000 Lehigh Station Rd Henrietta NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within 2 miles (3 km) of Veterans Memorial Park, Super 8 Henrietta/Rochester Area is within 3 miles (5 km) of Fair and Expo Center. This hotel has 121 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also nearby are Rochester Institute of Technology and Marketplace Mall.


Dining

Free continental breakfast is offered each morning.


Rooms

Super 8 Henrietta/Rochester Area's 121 air-conditioned rooms provide free local calls. Guests can expect free WiFi and 25-inch TVs with cable channels.


Property features

Guests of Super 8 Henrietta/Rochester Area enjoy access to free WiFi in public areas, 2 meeting rooms, and conference space. A stay here includes free parking. Dry cleaning/laundry services make packing light an option. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Super 8 Henrietta/Rochester Area

Everyone (15) Business (8) Couples (14) Family (18) Other (7) Friends (5)
5

best of the best

Everyone

I am in motels about 16 times a year - the Northeast and Midwest. This was the best motel stay I've had yet. Hightly recommended.

By on Oct 6, 2017

Review comment responded on Oct 12, 2017

Thank you for your comments greatly appreciated! We hope you continue to stay with Super 8 next time you're in the Rochester market!

3

in town for a short visit

Everyone

No washcloths in the room, coffee maker not refilled 2nd night. Not enough cups. Breakfast good however.

By on Sep 21, 2017

Review comment responded on Sep 23, 2017

Thank you for your comments. We apologize the Hotel was not accommodating to your need. I can assure you here at The Super 8 we give our best efforts providing service for guest. So it's unfortunate to read some of these comments. We'll work hard to fix the issue you experienced. But we do hope you give us another chance here at The Super 8 in Henrietta NY!

2

something is wrong

Everyone

The inter room phones did not work well. We called the room number given to us by our friends and the call did not go to the room dialled. We were then unsure about the room number and the staff could not find them on the system. We had to wait outside for our friends hoping for them to come outside to see if we were still there. The bathroom was not cleaned properly. It smelled of stale urine. The bed was not fixed the cover was just pulled over the the unfixed bed. The carpet on the floor is stained and looked like it really needed a good cleaning. I did not want to walk on it with my bear feet. We stayed for two nights.

By , from Ottawa Ontario on Aug 25, 2017

Review comment responded on Sep 10, 2017

Thank you for your comments. We apologize the Hotel was not accommodating to your needs. I can assure you here at The Super 8 we give our best efforts providing service for guest. So it's unfortunate to read some of these comments. We’ll work hard to fix the issue you experienced. But we do hope you give us another chance next time you're lodging in Rochester!

2

awful smell in the room

Everyone

The place itself is very dated. But that wouldn't be a problem since it was just meant as a place to lay our heads while visiting RIT. But the smell in the room made it hard to sleep. I didn't think it smelled like cleaning fluid like other reviewers mention. It was a sickly sweet smell. Just an uncomfortable experience.

By , from connecticut on Aug 11, 2017

Review comment responded on Sep 10, 2017

Thank you for your comments. We apologize the Hotel was not accommodating to your needs. I can assure you here at The Super 8 we give our best efforts providing service for guest. So it's unfortunate to read some of these comments. We’ll work hard to fix the issue you experienced. But we do hope you give us another chance next time you're lodging in Rochester!

5

nice and cozy

Everyone

Quick and easy check in. Nice breakfast. Quite cozy and very affordable

By on May 2, 2017

Review comment responded on May 18, 2017

We are happy to hear you enjoyed your stay with us.

4
Everyone

It was comfortable. I would stay her again. It is clean and comfortable.

By on Jan 28, 2017

3

it's an affordable place to stay. the basics.

Everyone

It's an affordable place to stay with the basics. Room was good, breakfast provided was convenient, and the staff was very attentive. The only complaint I had (which is a big one) was that each night, my body was very itchy after sleeping. Maybe there are bugs in the sheets?? I'm pretty sure there were some sort of bugs in my bed.....

By on Jan 21, 2017

4

nice hotel to stay for few days

Everyone

Location is right around big shopping mall. Clean room, good TV, slow wifi thou :)

By , from honolulu on Dec 8, 2016

4

nice hotel for the price and very friendly staff

Everyone

Would have been better if they had two queen beds instead of two double, but otherwise it was a nice stay for the week.

By on Oct 27, 2016

5

it was clean, quiet and relatively comfortable.

Everyone

It was clean, guiet and relatively comfortable. Staff was very friendly and efficient.

By on Sep 1, 2016