- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t ever stay at this hotel
Flight to Rochester cancelled due to snowstorm. Am a Marriott Bonvoy member - still insisted on charging me for room - despite several calls - have never had this happen before with Marriott before. Marriott customer service said it was the hotel’s decision. Don’t ever stay at this hotel - they don’t care about Marriott customers!! Will never get my business again!!