Friendly staff, clean, modern
Property is under construction. Pool is closed. There is no included breakfast. Come back once its done.
The location of the property is perfect, close to the airport but there iwas no notification on the Orbitz website indicating that this property was under construction renovations. The entire first floor is unbearable due to dust. It includes breakfast but the kitchen is closed and do fíes the Pool. There was no apology. The staffs reply was that it was listed on Expedia but I reserved through Orbitz, not Expedia. I took pictures of the actual site conditions. It was embarrassing for me to checked my artists performants from out of the state in this hotel. What a disappointment! Never again!!!
The entire first floor is under construction. Dust everywhere. Pool and kitchen closed. When I asked why the construction notice wasn’t posted on Orbitz, they said it was in Expedia. Embarrassing to bring two artists performant from Puerto Rico to this hotel. It was like we were entering a building under construction. I will never again recommend this hotel to anyone. This is very irresponsible of the owners. No apologies were given and the dust triggered one of the singer’s allergies. I should get reimbursed for this horrible experience. Very disappointed with Orbitz for not making all the effort to get our reimbursement. I have pictures that proof the conditions of this place.
Bathroom cramped around the toilet. Elevator undergoing interior maintenance. No microwave in the breakfast room.
Convenient for our recent appointment in Rochester.
The staff were very professional and nice!
Staff at check in good customer service. Staff at check out too busy on her phone. Also too many unsupervised children running around especially at breakfast playing all over the food. Some floors strong smell of weed.
Comfy beds. Easy parking. Continental breakfast was yummy too. Super nice staff.
I like the convenience to RIT
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We had a great stay!0
Amazing staff, clean rooms, nice pool, great breakfast!
It was just ok. The place was overall dingy. The room at first glance looked cleaned, but in the corners and behind things in view had huge dust bunnies and hair. Gross. But it was cheap and I guess you get what you paid for
My key won’t work
Women That Were There At Check In Were Really Rude
Spark by Hilton Rochester University Area places you next to Solar Eclipse April 8th 2024 and within a 5-minute walk of Monroe Community College. This 89-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
32-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include microwaves, coffee makers, and free local calls. Housekeeping is available on request.
At Spark by Hilton Rochester University Area, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with an area shuttle. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and a library.
Friendly staff, clean, modern
Thank you for the feedback.
Property is under construction. Pool is closed. There is no included breakfast. Come back once its done.
The location of the property is perfect, close to the airport but there iwas no notification on the Orbitz website indicating that this property was under construction renovations. The entire first floor is unbearable due to dust. It includes breakfast but the kitchen is closed and do fíes the Pool. There was no apology. The staffs reply was that it was listed on Expedia but I reserved through Orbitz, not Expedia. I took pictures of the actual site conditions. It was embarrassing for me to checked my artists performants from out of the state in this hotel. What a disappointment! Never again!!!
The entire first floor is under construction. Dust everywhere. Pool and kitchen closed. When I asked why the construction notice wasn’t posted on Orbitz, they said it was in Expedia. Embarrassing to bring two artists performant from Puerto Rico to this hotel. It was like we were entering a building under construction. I will never again recommend this hotel to anyone. This is very irresponsible of the owners. No apologies were given and the dust triggered one of the singer’s allergies. I should get reimbursed for this horrible experience. Very disappointed with Orbitz for not making all the effort to get our reimbursement. I have pictures that proof the conditions of this place.
Bathroom cramped around the toilet. Elevator undergoing interior maintenance. No microwave in the breakfast room.
Convenient for our recent appointment in Rochester.
The staff were very professional and nice!
Staff at check in good customer service. Staff at check out too busy on her phone. Also too many unsupervised children running around especially at breakfast playing all over the food. Some floors strong smell of weed.
Kimberly, thank you for the honest feedback. We appreciate you and hope to see you again!
Thank you so much for the feedback! We appreciate it and hope to see you again soon!