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Country Inn & Suites Rochester-Pittsford-Brighton

3.0 out of 5.0

Recent guest reviews

I want to rate this hotel higher, as the staff is very friendly, breakfast was good, and it's a great location (easy to highway, next door to Dunkin Donuts and close to Starbucks, Brueggers Bagels, and Wegmans , Trader Joe's, Cheesecake Factory are close). The mattresses in our room were very hard though, and we couldn't sleep most of the night. The hotel is under renovation. Common areas are nice. Good parking and nice outdoor firepit area.

The room was nice. The staff was very accommodating. I felt very comfortable there.

Good experience and quick check in nice place very friendly staff

Fine except for the temp of breakfast Became too cool as a buffet breakfast

Fast, easy check in/check out. Personable staff. Location was convienent.

I walked into the building and was not even spoken to by the hotel front desk, but whatever. Three unhappy guests interrupted me while I was checking in to complain about no cable and this and that, while I was checking in. I figured wow they got a bad room. I was in a normal room 2 beds ... Confused why the room smelled so poorly. I immediately wanted to watch Tv, which was not connected to cable. Luckily I know how to fix such issues, so I didn't bother calling for help. There is no room service ... and no phone in the room to call for extra towels. I went into the bathroom, it looked clean until my foot stuck yo the floor next to the shower and I noticed the bottom of the shower was filthy. I then saw a family of spiders in the bathroom. I decided to leave the hotel, upon exiting there was no hotel staff at the front desk so I proceeded to walk out the front door someplace else. I'll never stay here again worst $100 I ever gave away!

I stayed in this hotel for a night while taking a course in town. Close to downtown as well as many stores and restaurants close by. Not a bad price for the stay. Typical hotel, nothing special. Breakfast was yummy. However, the signature cinnamon buns that were advertised were not served. Elevator was broken. Heater in the room was kind of a pain due to not regulating climate very well. It got real hot no matter how low we turned it down. Other than that, no issues. Beds were comfy and the hotel served its purpose.

I requested a room with handicap bath. I was told by front desk person that I would receive one. When I checked the room I found it was not as requested. The manager got involved and said they did not have any available. He called two other hotels in his chain in the area and they had none.

Staff was very polite and helpful. Fresh cookies and chilled milk was a true delight after spending all day in airplanes. Wife says fresh waffles were the best she's ever had. Disappointed in that there was no pool/jacuzzi. We will stay here again during the next visit.

I was looking for a reasonably priced, nice place to stay while helping family. The HIExpress was well located, had a very good breakfast, and was a very comfortable place that served my purpose very well.

Hotel was small but very clean extremely nice staff. Very comfortable bed, clean bathroom, it was also Located close to my customer.

A lot of road construction front of hotel had to drive over planks to get into the hotel from the street however it appears they are almost complete. Had A room on the first floor near the rear entrance was convenient . Lucky the people above me were quiet you can hear every footstep from the second floor. Free breakfast was great. One day decided to stay in and get some rest however a lot of noise , banging, from the cleaning crew. Night time was quiet.

They are renovating the building, but it wasn't bad to begin with. Very comfortable room, excellent mattress, nice breakfast in the morning. Staff was top notch.

The hotel is in a convenient location to Pittsford but is in the middle of a renovation. Many of the smaller details you expect in a holiday inn express just aren't there yet. Staff is friendly.

My son and I were doing 3 college visits in one week. I found this hotel to meet expectations. It wasn't the worst (that was Holiday Inn Niagara), but it was't the best (Hol.InnX Terre Haute). The free continental breakfast was much better on Saturday than Friday (some food was obviously not available). Wifi worked. Friendly staff. Really when it all boils down, it pretty much was nothing overly special, but nothing really to complain about.

Great breakfast and welcome cookies. Rooms with fridges , microwave in the hall by the ice! They were remodeling, but it wasn't too bad!

KATHIE AND MARIA MADE THE ACCOMMODATION VERY COMFORTABLE FOR MY HUSBANDS HANDICAPP NEEDS.... BUT THE CONSTRUCTION MADE SOME DIFFICULTIES IN PARKING FOR US.

Room was nice and clean and quiet at night. Easy to get to. Continental breakfast was satisfying.

grrreat our room was very comfy and the breakfast was very good it was the perfect location for the purpose of our visit and the rate was super

Comfortable stay, good mattresses, clean and quiet. I'd stay there again. Easy to get into Rochester from there.

2835 Monroe Avenue Rochester NY

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within a leisurely stroll of Pittsford Plaza, Country Inn & Suites Rochester-Pittsford-Brighton is within a few miles (5 km) of Nazareth College Arts Center. This 3-star hotel has 67 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking. Kings Bend Park and Stone Tolan House Museum are also nearby.


Dining

Free hot/cold buffet breakfast is offered each morning.


Rooms

Country Inn & Suites Rochester-Pittsford-Brighton's 67 rooms are air-conditioned and provide refrigerators, coffee makers, and free newspapers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.


Property features

Renovated in 2017, Country Inn & Suites Rochester-Pittsford-Brighton offers a fitness center, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Room, 1 King Bed, Non Smoking (Guest)

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking (1 Bedroom)

King 1 | Sleeps 3

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 2 Queen Beds, Non Smoking (1 Bedroom)

Queen 2 | Sleeps 6

Guest reviews for Country Inn & Suites Rochester-Pittsford-Brighton

Everyone (6) Business (7) Couples (9) Family (12) Other (3)
4

good location

Everyone

I want to rate this hotel higher, as the staff is very friendly, breakfast was good, and it's a great location (easy to highway, next door to Dunkin Donuts and close to Starbucks, Brueggers Bagels, and Wegmans , Trader Joe's, Cheesecake Factory are close). The mattresses in our room were very hard though, and we couldn't sleep most of the night. The hotel is under renovation. Common areas are nice. Good parking and nice outdoor firepit area.

By on Jul 10, 2017

5

very comfortable/ good value

Everyone

The room was nice. The staff was very accommodating. I felt very comfortable there.

By , from Saint Paul, MN on Jul 1, 2017

4

nice and comfortable

Everyone

Good experience and quick check in nice place very friendly staff

By on Sep 2, 2016

4

staff dependable and facilities,easy and fine

Everyone

Fine except for the temp of breakfast Became too cool as a buffet breakfast

By on Aug 24, 2016

4

convenient.

Everyone

Fast, easy check in/check out. Personable staff. Location was convienent.

By on Apr 27, 2016

2

just gross. make a little more upscale!

Everyone

I walked into the building and was not even spoken to by the hotel front desk, but whatever. Three unhappy guests interrupted me while I was checking in to complain about no cable and this and that, while I was checking in. I figured wow they got a bad room. I was in a normal room 2 beds ... Confused why the room smelled so poorly. I immediately wanted to watch Tv, which was not connected to cable. Luckily I know how to fix such issues, so I didn't bother calling for help. There is no room service ... and no phone in the room to call for extra towels. I went into the bathroom, it looked clean until my foot stuck yo the floor next to the shower and I noticed the bottom of the shower was filthy. I then saw a family of spiders in the bathroom. I decided to leave the hotel, upon exiting there was no hotel staff at the front desk so I proceeded to walk out the front door someplace else. I'll never stay here again worst $100 I ever gave away!

By , from Rochester ny on Mar 11, 2016

Review comment responded on Mar 15, 2016

Diana, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you, Brian Ugorek General Manager

4

ideal overnight stay

BusinessTravelers

I stayed in this hotel for a night while taking a course in town. Close to downtown as well as many stores and restaurants close by. Not a bad price for the stay. Typical hotel, nothing special. Breakfast was yummy. However, the signature cinnamon buns that were advertised were not served. Elevator was broken. Heater in the room was kind of a pain due to not regulating climate very well. It got real hot no matter how low we turned it down. Other than that, no issues. Beds were comfy and the hotel served its purpose.

By on Oct 30, 2015

3

ok

Couples

I requested a room with handicap bath. I was told by front desk person that I would receive one. When I checked the room I found it was not as requested. The manager got involved and said they did not have any available. He called two other hotels in his chain in the area and they had none.

By on Oct 7, 2015

5

wonderful friends hotel

BusinessTravelers

Staff was very polite and helpful. Fresh cookies and chilled milk was a true delight after spending all day in airplanes. Wife says fresh waffles were the best she's ever had. Disappointed in that there was no pool/jacuzzi. We will stay here again during the next visit.

By on Sep 1, 2015

5

excellent place to stay in brighton ny

Singles

I was looking for a reasonably priced, nice place to stay while helping family. The HIExpress was well located, had a very good breakfast, and was a very comfortable place that served my purpose very well.

By on Jan 14, 2015