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Country Inn & Suites by Carlson Rochester - Henrietta, NY

3.0 out of 5.0

Recent guest reviews

Staff was accommodating and friendly. Great time! Kids enjoyed the pool.

When ever I am in the area that is my hotel of choice because of the cleanliness and comfort

Nice location to restaurants. Comfy. Good breakfast.

I always enjoy my stays at the country inn and suites. It is very conveniently located near my son's school, UofR. I switch between west and east Henrietta locations. Clean rooms, good breakfast and friendly staff. Keep up the good work!

Friendly, cooperative staff clean environment overall and decent continental breakfast.Carpet is old evokes unpleasant odor when airconditioning is turned off - makes the stay not so comfortable. Price is reasonable but hotel may be in need of updating.

The hotel was ok. Breakfast was great. Room could have been a little cleaner. Close distance to all attractions.

This place was quiet and clean. It is close to everything. The staff was polite and courteous. The in-hotel breakfast was good and had a variety of food to offer. I was not happy to see a $100 deduction on my account when I arrived home from the hotel when I had prepaid before our arrival and when I called the hotel regarding it, the person said that is an "Incidental charge" that the booking company ALLOWS the hotels to charge and that if there were no problems, I should see a credit by the end of the week. The gentleman says this company never tells the public about that charge. I will never use booking company again. This is no reflection on the hotel.

Pros: The rooms were clean and beds were comfortable. Staff are nice. The hotel is relatively new. The hotel did not have additional services like luxury fitness center, which is good because I did not need that and it did not add to the cost. Cons: The walls are thin. I was chatting (no loud) with roommate at night, and my friends staying in the room next to us said they could hear us. The breakfast was just so so.

The hotel is well located in a safe area and the staff was wonderful. The room was very comfortable and parking easy to get to with plenty of entrances/exits. Our new place to stay in the Rochester area. And the best part was that the hotel is NOT pet friendly, so you don't have to worry about barking dogs in other rooms and feces all over the parking lot.

Though the room was nice, always clean.. They had an cart to take the trash out it was so loud...

Room with two queen beds was large clean and comfortable. Bathroom was large and nice as well. There was a small problem with the thermostat. The actual room temperature was about 10° warmer than the setting. This made it a little difficult to adjust. Also, after a few minutes of running the water, the shower plumbing started making a whining, high-pitched noise. Aside from these small room specific problems, the hotel was very nice and I would definitely stay there again.

I truly appreciated this stay because I was booked to stay in a standard room that was next to a room that was being used by some holiday revelers. So, I went to the desk to say that I doubted that I would be able to sleep due to the festivities next door. Without any question, the hotel upgraded me to a suite that was nice and quiet. Great solution for all concerned.

I asked for late check out for 2 hours, but response was a blunt no. Could have been little more courteous.

Nice, clean hotel with clean rooms that was really convenient to get to, Breakfast included was a great value but the layout of that could be better organized so it wasn't so crowded at times. I would stay there again with my family.

We were pleasantly surprised when they upgraded our room to a jacuzzi suite. room was clean and comfortable.

It was great place to stay when traveling through town.

Booked last minute while on the road. Good location just off the Interstate. Close to a large mall and 20 minutes from a Factory Outlet Mall. Friendly desk staff.

When I arrived they had updated my room to a King Suite. Everything was clean. This hotel is near everything but far enough away that the traffic was not a problem at all. Breakfast was good with lots of choices. Wonderful staff. Small but nice workout space. I didn't use the pool but there were lots of families who were using it! You can't beat the price for what you get.

I stayed at Country Inn with my 14 yr old daughter and her friend who were attending a Cosplay event at RIT. We enjoyed our stay, the location is good, the hotel is clean, comfortable and up to date. Breakfast is free , waffles were very good, eggs..not so great. Overall a great deal for the price, we would definitely stay again.

Staff was nice, rooms were spacious. Beds extremely uncomfortable. Pillows too flat. The only saving grace was that the breakfast was phenomenal. Best selection I have seen at a hotel stay in a long time.

4635 W Henrietta Road Henrietta NY

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within 2 miles (3 km) of Marketplace Mall, Country Inn & Suites by Carlson Rochester - Henrietta, NY is within 3 miles (5 km) of Veterans Memorial Park. This 3-star hotel has 77 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking. Rochester Institute of Technology and Fair and Expo Center are also close to this Henrietta hotel.


Dining

Start your day off right with a free hot/cold buffet breakfast.


Rooms

All of Country Inn & Suites by Carlson Rochester - Henrietta, NY's 77 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are other standard amenities.


Property features

Country Inn & Suites by Carlson Rochester - Henrietta, NY features a fitness center, free WiFi in public areas, and a business center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Studio Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking (Business Suite)

King 1 | Sleeps 2

Guest reviews for Country Inn & Suites by Carlson Rochester - Henrietta

Everyone (3) Business (10) Couples (24) Family (19) Friends (4) Other (8)
5

great place for family

Everyone

Staff was accommodating and friendly. Great time! Kids enjoyed the pool.

By , from NC on Nov 28, 2016

5
Everyone

When ever I am in the area that is my hotel of choice because of the cleanliness and comfort

By on Apr 29, 2016

4
Everyone

Nice location to restaurants. Comfy. Good breakfast.

By on Feb 15, 2016

4

annual return to college trip

Families

I always enjoy my stays at the country inn and suites. It is very conveniently located near my son's school, UofR. I switch between west and east Henrietta locations. Clean rooms, good breakfast and friendly staff. Keep up the good work!

By on Nov 16, 2015

3

can do better!

BusinessTravelers

Friendly, cooperative staff clean environment overall and decent continental breakfast.Carpet is old evokes unpleasant odor when airconditioning is turned off - makes the stay not so comfortable. Price is reasonable but hotel may be in need of updating.

By on Oct 28, 2015

3

cute family trip for a short time

Families

The hotel was ok. Breakfast was great. Room could have been a little cleaner. Close distance to all attractions.

By on Dec 29, 2014

4

nice place to stay - close to everything

Couples

This place was quiet and clean. It is close to everything. The staff was polite and courteous. The in-hotel breakfast was good and had a variety of food to offer. I was not happy to see a $100 deduction on my account when I arrived home from the hotel when I had prepaid before our arrival and when I called the hotel regarding it, the person said that is an "Incidental charge" that the booking company ALLOWS the hotels to charge and that if there were no problems, I should see a credit by the end of the week. The gentleman says this company never tells the public about that charge. I will never use booking company again. This is no reflection on the hotel.

By on Oct 7, 2014

4

worth it. like the place

GetawayWithFriends

Pros: The rooms were clean and beds were comfortable. Staff are nice. The hotel is relatively new. The hotel did not have additional services like luxury fitness center, which is good because I did not need that and it did not add to the cost. Cons: The walls are thin. I was chatting (no loud) with roommate at night, and my friends staying in the room next to us said they could hear us. The breakfast was just so so.

By on May 28, 2014

4

excellent one week stay

Couples

The hotel is well located in a safe area and the staff was wonderful. The room was very comfortable and parking easy to get to with plenty of entrances/exits. Our new place to stay in the Rochester area. And the best part was that the hotel is NOT pet friendly, so you don't have to worry about barking dogs in other rooms and feces all over the parking lot.

By on Mar 29, 2014

4

review...

GetawayWithFriends

Though the room was nice, always clean.. They had an cart to take the trash out it was so loud...

By on Mar 18, 2014