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Sheraton Roanoke Hotel & Conference Center

3.5 out of 5.0

Recent guest reviews

Hotel has obviously been around a while but they've done a good job with updates. Lobby is contemporary and welcoming. Check-in staff were polite and helpful. Beds and pillows were comfortable and bathroom was clean. Breakfast buffet was included in the rate and was tasty for a hotel buffet. However, the HVAC in our room made a loud popping sound the entire night which precluded the key function of a hotel--rest and sleep. I tried adjusting the thermostat and fiddled with the air filters in the air return, but nothing stopped the popping. Unfortunately, by the time the popping started, it was close to midnight and we decided not to call the front desk, hoping that it would eventually stop or that the pillows over our heads would drown out the popping enough to allow us to sleep. When I mentioned the loud popping to the staff at check out, they indicated that they would inform their maintenance folks. Hopefully that will help the next guest in this room, but I think some type of comp would have been appropriate. We'll be making frequent trips to Roanoke over the next few years and, therefore, are looking for a "go to" hotel. It's possible that this HVAC popping issue is just a freak thing affecting only the room that we were unfortunate enough to stay in, but we probably will scratch this hotel off our list.

The rooms next door were jammed with a team of some sort so the door slammed over and over and over and over again into the night and in the wee hours of the am. Manager said she would call Orbitz for a refund and apologized. The 'teams' were not rowdy or disrespectful either. the doors shut hard and when 'on a loop its' a no sleep event.

Room was dirty, cold, & bed was terrible...all staff members were fantastic!!! Very polite...best staff I've ever encountered anywhere!!!

Nice up to date rooms. Clean. Soft bed. Overall it is great place to stay.

This hotel was awesome! The room was clean and well stocked. The fitness center was spacious and clean. The restaurant was beautiful and affordable. The food was great! The staff was so happy, helpful, and beyond nice. Hands down the best staff I have ever encountered on my business trips!! I highly recommend this hotel to anyone staying in the area!!

extremely courteous, friendly, and responsive staff. Unfortunately, the carpet in ur room had some stains, and the indoor oool was not to clean; however everything else was fabulous! Breakfast buffet delicious!

Staff very friendly, nice bed, bathroom a little small, very clean room, safe- definitely would stay here again

Loud noises from other rooms at 2am in the morning woke me up, alarm clock goes off at 5am in next room that was apparently empty as it was not turned off...called hotel manager on Saturday and as if today Sunday no reply....I ran the blue ridge 1/2 marathon on sat and lack if sleep affected my performance...will definitely not recommend this hotel to anyone.

Very friendly staff, especially Xavier, he even helped me with my bags to my car. Nice room with lots of room. Would definitely stay again.

Hotel was clean and the staff were great. They always had and went out of thier way to make our stay pleasant.

My sister and I were not happy with the accommodations we set up ahead of time so we searched and, quite surprisingly, we found this Sheraton and were very very comfortable. We want to stay here every time we visit family in Thaxton!!

The hotel was clean and the staff was very nice. Location was near my parents doctor's appointment.

I can't complain about a thing. Great staff,clean room and pools, beautiful facility and perfect location. Also beds are very comfortable. Bathrooms look recently updated. Would definitely recommend to anyone. We will stay here again next time passing through Roanoke

Great experience. Comfortable bed with nice sheets. Clean and lovely room.

My wife and I stayed after a long day of a college football game. My wife very pleased with the bed and how well she slept . At first I was concerned as the room had an ordor but the ac had been turned off. Once the ac ran for a few minutes it was very nice.

The room was great. All of the amenities were great. Staff was very helpful. Shulas steak house was great for a quick beer and dinner while traveling.

We stayed here on July 4th. The hotel is fine -- really has nothing special to write about. It's an average Sheraton. You don't expect much or less from it. The room has good size, bed is very comfortable, quick check-in... clean enough. The only thing I had asked to improve -- guess what? They gave you a coffee maker which you will not be able to use those Starbucks coffee bags they provided -- because, those coffee bags DON'T fit the coffee maker at all. Honestly I don't understand the... "concept". Why bother?!

The Sheraton in Roanoke is a well run , clean and friendly experience.There is really nothing to complain about or rave about, and in the current Hotel market tha'ts OK. I enjoyed our waitress at Shula's, she was competent, accomodating, and funny. The hotel had easy access off of the hiway and plenty of parking. Overall, a relaxing enjoyable stay.

Great value. The room was large and super comfortable. Beautiful grounds and entrance area to the hotel. Relaxing, quiet and not crowded pool. Enjoyed outdoor dinner and relaxing at the bar at Shulas's. Conveniently located to downtown Roanoke and 81.

My boyfriend and I wanted to spend a weekend in Roanoke since we had never been. This hotel was a fantastic choice. It was well cared for, the staff was friendly, and an easy drive to downtown Roanoke. We will definitely stay here on our next trip

2801 Hershberger Rd Nw Roanoke VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located 1.4 mi (2.3 km) from Valley View Mall, Sheraton Roanoke Hotel & Conference Center is within a 10-minute drive of Science Museum of Western Virginia. This 3.5-star hotel welcomes guests with 320 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour fitness center. Near the airport, the hotel is also close to Virginia Museum of Transportation and Splash Valley at Green Ridge Recreation Center.


Dining

Enjoy dining at one of 2 onsite restaurants including Shulas 347 Grill, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

All of Sheraton Roanoke Hotel & Conference Center's 320 rooms are air-conditioned and have an array of amenities, including balconies, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include free weekday newspapers, free bottled water, and phones.


Property features

Sheraton Roanoke Hotel & Conference Center features an indoor pool, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and 5 meeting rooms.

Room options

Guest reviews for Sheraton Roanoke Hotel & Conference Center

Everyone (8) Business (8) Couples (14) Family (14) Other (5)
3

overall nice hotel but disappointing stay

Everyone

Hotel has obviously been around a while but they've done a good job with updates. Lobby is contemporary and welcoming. Check-in staff were polite and helpful. Beds and pillows were comfortable and bathroom was clean. Breakfast buffet was included in the rate and was tasty for a hotel buffet. However, the HVAC in our room made a loud popping sound the entire night which precluded the key function of a hotel--rest and sleep. I tried adjusting the thermostat and fiddled with the air filters in the air return, but nothing stopped the popping. Unfortunately, by the time the popping started, it was close to midnight and we decided not to call the front desk, hoping that it would eventually stop or that the pillows over our heads would drown out the popping enough to allow us to sleep. When I mentioned the loud popping to the staff at check out, they indicated that they would inform their maintenance folks. Hopefully that will help the next guest in this room, but I think some type of comp would have been appropriate. We'll be making frequent trips to Roanoke over the next few years and, therefore, are looking for a "go to" hotel. It's possible that this HVAC popping issue is just a freak thing affecting only the room that we were unfortunate enough to stay in, but we probably will scratch this hotel off our list.

By on Jan 9, 2017

1

full refund

Everyone

The rooms next door were jammed with a team of some sort so the door slammed over and over and over and over again into the night and in the wee hours of the am. Manager said she would call Orbitz for a refund and apologized. The 'teams' were not rowdy or disrespectful either. the doors shut hard and when 'on a loop its' a no sleep event.

By on Nov 7, 2016

3

50/50

Everyone

Room was dirty, cold, & bed was terrible...all staff members were fantastic!!! Very polite...best staff I've ever encountered anywhere!!!

By on Oct 19, 2016

5

nice stay for 1 night

Everyone

Nice up to date rooms. Clean. Soft bed. Overall it is great place to stay.

By on Oct 14, 2016

5

excellent!!!

Everyone

This hotel was awesome! The room was clean and well stocked. The fitness center was spacious and clean. The restaurant was beautiful and affordable. The food was great! The staff was so happy, helpful, and beyond nice. Hands down the best staff I have ever encountered on my business trips!! I highly recommend this hotel to anyone staying in the area!!

By , from ma on Oct 11, 2016

5

great stay!

Everyone

extremely courteous, friendly, and responsive staff. Unfortunately, the carpet in ur room had some stains, and the indoor oool was not to clean; however everything else was fabulous! Breakfast buffet delicious!

By , from Maryland on Oct 4, 2016

4

would stay here again

Everyone

Staff very friendly, nice bed, bathroom a little small, very clean room, safe- definitely would stay here again

By on Sep 14, 2016

1

terrible

Everyone

Loud noises from other rooms at 2am in the morning woke me up, alarm clock goes off at 5am in next room that was apparently empty as it was not turned off...called hotel manager on Saturday and as if today Sunday no reply....I ran the blue ridge 1/2 marathon on sat and lack if sleep affected my performance...will definitely not recommend this hotel to anyone.

By on Apr 18, 2016

4

stay

BusinessTravelers

Very friendly staff, especially Xavier, he even helped me with my bags to my car. Nice room with lots of room. Would definitely stay again.

By on Nov 20, 2015

4

good weekend

Couples

Hotel was clean and the staff were great. They always had and went out of thier way to make our stay pleasant.

By on Aug 6, 2015