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Extended Stay America - Roanoke - Airport

2.5 out of 5.0

Recent guest reviews

It was great. Nice staff. Cute front desk girl lol. Clean room comfortable bed

Staff were courteous and welcoming. That's always a plus, thank you!

Had I been able to get another room I would have ! Nasty dirty ! Was afraid to bring my bag in

This hotel has been going down hill fast. The facility is beginning to fall apart and they are not fixing it. It needs to be remodeled in the rooms or at least they need to fix stuff instead of letting it go.

We were coming from SC. A family member that lives in the Roanoke area was hospitalized. We were traevelling with a pet. The hotel was comfortable, and was close to restaraunts too. Good for a family traveling with a pet. The night time staff was not as friendly as the morning staff.

The place smelled like mildew. The bathroom door doesn't close because it's warped really bad. I stayed 3 nights and not once did anyone come to clean or provide new towels, soap etc.

Room was not very clean. Carpet was stained. Room smelled smoky even though it was a non smoking room. Road noise from highway was extremely loud. Concrete halls and stairways leading to rooms were stained and appeared dirty.

We got there too check in and they have us the key to our non smoking room and we went to our room and it smelled do bad of cigarettes and dirty feet. Sheila, from the front desk, put us in a 2nd room that smelled even worse. The 2nd room smelled like must or mildew so she told us she didn't have any other rooms available and we would have to call booking agent to have us put in another motel which was disappointing to us as we were very tired from riding our motorcycle for 15 hours that day. At the last minute she found us another room that an employee who was at the motel only visiting offered to clean for us off of the clock. Very dedicated and helpful employees but a stinky place. The third room was acceptable and we did get a good night's sleep.

It was okay, however, I do not recommend staying their if you can afford better. I was obviously a mistake on my part. It is surrounded by great hotels but it does not live up to its location.

I know this is an extended stay but I personally would not want to stay here much longer than my two nights. Even though I booked A nonsmoking room, my room was a smoking one - I had to ask the staff to switch this (which they gladly did). When I entered my next room, it seemed as though it had been cleaned...2 months ago. There was gunk inside the toilet and even though it didn't feel dirty, it didn't feel clean, either. The grab and go breakfast consists of packaged granola bars, muffins, small selection of fruit, and oatmeal which you can prepare in your room. For those with early flights, note that the office is open from 7 to 11, so you will have to arrange for checkout ahead of time. All in all it was an OK experience that could have gone more smoothly.

Good Stay - If you use a 3rd party in booking your stay make sure to send copy in so they are aware of person checking in - with Confirmation # being received properly - Other than that it was a good stay- staff was helpful.

Check in was easy, didnt have a hard time finding the place, the room was clean, and the staff was polite. Ive stayed here before and the rooms have changed since ive last been there. Will be returning if ever needed a getaway

The check-in process was brief. The room was large with a full kitchen, writing desk, queen size bed and side overstuffed chair. There was a rip in the comforter, which was promptly replaced when I reported it to the front desk. The location was quite convenient to the highway and our ultimate destination. I intend to continue to stay here during our next trips to Roanoke

Location of the hotel was great. Rooms and TV need to be updated though. For as much as I paid, I really have no complaints. I will visit again!

Hotel was clean and affordable and close to the airport and lots of store the mall and resteraunts

Dirty kitchen floor. Food left in and dirty microwave; no cups; no glasses; missing utensils; no cream for coffee. Hotel should develop or use a checklist so housecleaning staff does not forget to replace items and/or clean the room.

Very few cooking utensils. Hotel did not provide shanpoo, conditioner or even a hair dryer. Kitchen counter had burn marks and the bathroom needed a makeover.

The staff was very accomodating. We ordered a room with 2 beds, none smoking. They did not have that so they gave us 2 rooms for the same price. Very nice. The original rooms had large tree bugs. I must have killed 10 of them, they switched us to the front of the hotel and those rooms were no bugs and good. The staff was fantastic.

I WAS VERY SURPRISE ON THE WAY EVERYTHING WAS OVERALL WITH THE STAY THERE. THE HOTEL WAS GREAT. THE STAFF AT THE HOTEL WAS LOVLY THE ROOM WAS VERY SPACIOUS.

Room options

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Roanoke - Airport

Everyone (4) Business (3) Couples (2) Family (5) Friends (1) Other (4)
4
Everyone

It was great. Nice staff. Cute front desk girl lol. Clean room comfortable bed

By , from Roanoke, VA on May 20, 2017

Review comment responded on May 22, 2017

Brandon, thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us! We appreciate your feedback and look forward to hosting you again at Extended Stay America - Roanoke – Airport. Sincerely, General Manager

4
Everyone

Staff were courteous and welcoming. That's always a plus, thank you!

By on May 6, 2017

2

dirtiest place i have ever stayed at !

Everyone

Had I been able to get another room I would have ! Nasty dirty ! Was afraid to bring my bag in

By on May 14, 2016

2

not nice

Everyone

This hotel has been going down hill fast. The facility is beginning to fall apart and they are not fixing it. It needs to be remodeled in the rooms or at least they need to fix stuff instead of letting it go.

By on Mar 7, 2016

4

one night stop.

Families

We were coming from SC. A family member that lives in the Roanoke area was hospitalized. We were traevelling with a pet. The hotel was comfortable, and was close to restaraunts too. Good for a family traveling with a pet. The night time staff was not as friendly as the morning staff.

By on Oct 14, 2015

2

visit family

Families

The place smelled like mildew. The bathroom door doesn't close because it's warped really bad. I stayed 3 nights and not once did anyone come to clean or provide new towels, soap etc.

By on Oct 6, 2015

1

wouldn't recommend

BusinessTravelers

Room was not very clean. Carpet was stained. Room smelled smoky even though it was a non smoking room. Road noise from highway was extremely loud. Concrete halls and stairways leading to rooms were stained and appeared dirty.

By on Aug 4, 2014

3

an ok place to lay your head

Couples

We got there too check in and they have us the key to our non smoking room and we went to our room and it smelled do bad of cigarettes and dirty feet. Sheila, from the front desk, put us in a 2nd room that smelled even worse. The 2nd room smelled like must or mildew so she told us she didn't have any other rooms available and we would have to call booking agent to have us put in another motel which was disappointing to us as we were very tired from riding our motorcycle for 15 hours that day. At the last minute she found us another room that an employee who was at the motel only visiting offered to clean for us off of the clock. Very dedicated and helpful employees but a stinky place. The third room was acceptable and we did get a good night's sleep.

By on Jul 15, 2014

2

i got what i paid for

GetawayWithFriends

It was okay, however, I do not recommend staying their if you can afford better. I was obviously a mistake on my part. It is surrounded by great hotels but it does not live up to its location.

By on Jun 30, 2014

2

ok for a short stay

BusinessTravelers

I know this is an extended stay but I personally would not want to stay here much longer than my two nights. Even though I booked A nonsmoking room, my room was a smoking one - I had to ask the staff to switch this (which they gladly did). When I entered my next room, it seemed as though it had been cleaned...2 months ago. There was gunk inside the toilet and even though it didn't feel dirty, it didn't feel clean, either. The grab and go breakfast consists of packaged granola bars, muffins, small selection of fruit, and oatmeal which you can prepare in your room. For those with early flights, note that the office is open from 7 to 11, so you will have to arrange for checkout ahead of time. All in all it was an OK experience that could have gone more smoothly.

By on Dec 15, 2013