Nice place to stay
This was the worst experience I’ve ever had with a Marriott property. We had to change rooms 3 times due to the fact that they put us in a king size room for 4 adult women, the. I’m a double room with dead bugs on the floor and a clogged shower, and then we were moved to two king size rooms. Fortunately I checked my credit card online and found out we’d been charged for both rooms without my knowledge. They did take the second room off, but we never received any clean towels or cloths even though we called repeatedly. The whole situation was so ridiculous that we just had to laugh in disbelief.
I did not have very good cell service and the WIFI was not free
The staff was very friendly.
Excellent customer service, great location, provides shuttler service,
Staff was always willing and did what it took to make our stay as perfect as possible. Exceptional property
Needed a break from NYC, so decided to go to Dallas for a long weekend and attend the Def Leppard/Tesla concert which was great. The hotel is conveniently located near the SouthLake and Grapevine areas which offer a diverse selection of good restaurants without the Dallas prices. Rooms are quite comfortable and the staff very friendly and helpful. Will definitely be back.
It's quiet and the staffs are nice and very professional. But no service in the rooms.
I went there with my family for the spring break. Stayed in a double-bed room. Very friendly staff, every one is smiling. Quiet room you can have a good sleep. The TV can be bigger and moved to the middle of the room so both beds can see it easily. Carpets in the elevator is impressive. A little pricy.
Good place to get away from everyone else! Very centrally located to everywhere we needed to go!!!
The staff were very friendly and helpful. I would recommend this hotel to anybody. One think I would have liked is a microwave in my room but other than that it was great.
Located in Westlake, Marriott Dallas/Fort Worth Westlake is within a mile (2 km) of sights such as Baylor Scott & White Medical Center - Trophy Club and Bob Jones Park. This 4-star hotel has 294 guestrooms and offers conveniences like a coffee shop/cafe, an outdoor pool, and a 24-hour gym.
Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
47-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi and wired internet. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. IPod docks, sitting areas, and coffee makers are other standard amenities. Change of towels is available on request.
Guests staying at Marriott Dallas/Fort Worth Westlake enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this golf hotel include conference space, a 24-hour business center, and coffee/tea in a common area.
Nice place to stay
This was the worst experience I’ve ever had with a Marriott property. We had to change rooms 3 times due to the fact that they put us in a king size room for 4 adult women, the. I’m a double room with dead bugs on the floor and a clogged shower, and then we were moved to two king size rooms. Fortunately I checked my credit card online and found out we’d been charged for both rooms without my knowledge. They did take the second room off, but we never received any clean towels or cloths even though we called repeatedly. The whole situation was so ridiculous that we just had to laugh in disbelief.
Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Your comments show that we have room for improvement, and we assure you we will be more diligent with our service levels going forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding experience that we typically provide. Reggie Wooldridge General Manager
I did not have very good cell service and the WIFI was not free
Dear Guest, thank you for staying at the Marriott Dallas/Fort Worth Westlake. We are joyous to see your wonderful rating and are glad you enjoyed your time with us. We appreciate your feedback regarding what you wish was different for your stay and hope to welcome you back again soon. Reggie Wooldridge, General Manager
The staff was very friendly.
Dear Guest, thank you for the fabulous review and for highlighting our friendly staff! We love receiving positive feedback from our guests, and we are glad you enjoyed your time with us. It was our pleasure having you at Marriott Dallas/Fort Worth Westlake, and we look forward to seeing you on your next trip to the area. Reggie Wooldridge, General Manager
Dear Guest, thank you for rating your stay at the Marriott Dallas/Fort Worth Westlake. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Reggie Wooldridge, General Manager
Excellent customer service, great location, provides shuttler service,
Staff was always willing and did what it took to make our stay as perfect as possible. Exceptional property
Needed a break from NYC, so decided to go to Dallas for a long weekend and attend the Def Leppard/Tesla concert which was great. The hotel is conveniently located near the SouthLake and Grapevine areas which offer a diverse selection of good restaurants without the Dallas prices. Rooms are quite comfortable and the staff very friendly and helpful. Will definitely be back.
It's quiet and the staffs are nice and very professional. But no service in the rooms.
Dear Patricio, thank you for choosing the Marriott Dallas/Fort Worth Westlake and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Reggie Wooldridge General Manager