Great place and amazing staff.
My first trip to Playa and this stay was okay. This hotel had many nice offerings and I would say the pools and food were pretty good - but I would not repeat my experience.
Stayed here while visiting Mexico for our first time. This is a nice property although it was hit or miss with the friendliness of the staff. The majority of them were great, but some of them just seemed like they didn’t want to be there. The towel situation in the room was odd as our room had four towels for three people and no wash cloths, while the people traveling with us only had three towels for four people, and one wash cloth and were told they couldn’t get another towel. As others have said, the nicer restaurants were virtually impossible to get into. Out of the five nights we were there we were able to get into three sit down restaurants. The beach was beautiful with plenty of seating.
Not enough storage in the rooms. The food wasn't very good and what food they served never varied. It was the exact same for 7 days.
We enjoyed the beach, pools, entertainment & amenities. The drinks were always flowing. Bartenders very nice as was all the staff. Some information was misleading by the greeting personnel. The buffet food was a bit bland for our taste and was never warm enough for us.
Love the entertainment! Will definitely go back again!
I stayed a week with kids. The beach was lovely. The food and drinks were terrible. Even the mixed drinks were undrinkable. We expected delicious Mexican food but it was mostly processed and frozen foods. Not as photographed. Breakfast was fine. There was a smoothie cafe and that wasn’t bad. We ended up walking to town daily to eat lunch and dinner. You can only ride the bikes in the Playacar neighborhood and they are rusted garbage. Not as photographed. The amenities are ok but not all available. There was a fun ceramic painting hut, we painted Mexican style plates, bowls and a wall hanging sun. That was fun. The housekeeper knocked on the door every morning around 8 even with the “do not disturb” sign on the door handle. She would pound on the door and walk in. There is no coffee maker in the room. If you like a cup in your pjs your are SOL. The taxi to the hotel is about $35 but when you leave they charge you $70. I was charged twice for room tax because I threw away receipt not knowing I had to save it. We gone to Mexico several times and in general, love our trips. This was first all inclusive hotel and the last. The staff minus the housekeeper were very nice.
Overall good, loved our room which we were able to walk right out on to the beach. Maid service was great, very clean and left fun towel animals for us. Food is not available 24/7, and they don’t tell you until arrival that you can only eat at the regular dining restaurants 2x during your stay and only if you can find availability on their app, but the buffet was pretty good. Check in is very very slow and getting assistance for issues was very difficult. Pool access only 8am-8pm.
It was.my first at resorr all inclusive, I totally loved it
Staff was not accommodating, called to try to pay for early check in as we were in at 7am. They made us wait till 3 after they had told me the soonest would be 1. Also you need to use the app to reserve dinner reservations we stayed for one week and nothing was available till the Friday night when we left. If you are not a VIP Member you are not treated the same. (time share member) they will try and sell you a membership. Have stayed at bigger and smaller resorts in cancun /playcar and have never had such a horrible experience as this. WOULD NOT RECOMEND AT ALL.
The food was excellent and the staff was so friendly, everything was really great!
We were actually moved to azteca under the misleading info that it was a upgrade..it is not a upgrade its smaller by alot.
Stayed more than a week for the second consecutive year. The food sucks. The bedding will destroy your back and your day. The entertainment was mediocre! The Only positive thing about this resort is the staff.
Located in Playacar within 2 miles (3 km) of Quinta Avenida, Viva Maya by Wyndham, A Trademark All Inclusive Resort is within a few miles (5 km) of other popular sights such as Playacar Golf Club. This 604-room, 3.5-star resort has 2 outdoor pools along with a full-service spa and 5 restaurants.
There are ample dining options with 5 onsite restaurants, including La Terraza, which specializes in international cuisine.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Balconies, free local calls, and safes are other standard amenities. Housekeeping is available on request.
Guests of Viva Maya by Wyndham, A Trademark All Inclusive Resort have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this beach resort include a gym, a sauna, and outdoor tennis courts.
Great place and amazing staff.
My first trip to Playa and this stay was okay. This hotel had many nice offerings and I would say the pools and food were pretty good - but I would not repeat my experience.
Dear Lisa, Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you found our pools and food to be enjoyable during your visit. We remain at your disposal. Best regards, Customer Care Viva Maya by Wyndham.
Stayed here while visiting Mexico for our first time. This is a nice property although it was hit or miss with the friendliness of the staff. The majority of them were great, but some of them just seemed like they didn’t want to be there. The towel situation in the room was odd as our room had four towels for three people and no wash cloths, while the people traveling with us only had three towels for four people, and one wash cloth and were told they couldn’t get another towel. As others have said, the nicer restaurants were virtually impossible to get into. Out of the five nights we were there we were able to get into three sit down restaurants. The beach was beautiful with plenty of seating.
Dear Dennis, Thank you for taking the time to share your feedback on your recent stay at our resort. We are pleased to hear that you enjoyed the overall property and the beautiful beach. We sincerely apologize for any inconsistency in the friendliness of our staff that you experienced. Providing warm and attentive service is a priority for us, and we will address this matter with our team to ensure a more consistent experience for all our guests.Regarding the towel situation, we regret any inconvenience caused. Your observation are valuable, and we will review our procedures to ensure a more seamless and accommodating stay for our customers in the future. Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back at Viva Maya by Wyndham. Kind regards, Customer Care Viva Maya by Wyndham.
Dear Mayda Alejandra,Thank you for your rating about your vacation with us. The opinion of our clients is very important to us, for this reason it would be good to receive your comments about the services that we need to improve. We appreciate that you have chosen us as destination for your last vacation. Kind regards,Customer Care Viva Maya by Wyndham.
Not enough storage in the rooms. The food wasn't very good and what food they served never varied. It was the exact same for 7 days.
Dear christine ann, Thank you for taking the time to write your feedback regarding your stay at our property. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. We remain at your entire disposal. Kind regards, Customer Care Viva Maya by Wyndham.
Dear Jennifer Ann, Thank you for choosing to stay with us. We are sorry for not have been able to fulfill your expectations. Again thank you for the opportunity to serve you. Kind regards, Customer Care Viva Maya by Wyndham.
Dear Ruben Omar, It is a pleasure to receive your 5 points review on Expedia. Thank you for letting us know that you had a great stay at Viva Maya by Wyndham.Again thank you for the opportunity to serve you.Kind regards,Customer CareViva Maya by Wyndham
Dear Courtney,Thank you for your positive rating about your stay at Viva Azteca by Wyndham.We remain at your disposal.Kind regards,Customer CareViva Azteca by Wyndham
Dear Joshua alan ,Thank you for your positive rating about your stay at Viva Wyndham Maya.We remain at your disposal.Kind regards,Customer CareViva Wyndham Maya
We enjoyed the beach, pools, entertainment & amenities. The drinks were always flowing. Bartenders very nice as was all the staff. Some information was misleading by the greeting personnel. The buffet food was a bit bland for our taste and was never warm enough for us.
Dear Julie, Thank you very much for your kind comments and for taking the time to post your review on Expedia. Please remember that we will be glad to welcome you back at Viva Wyndham Maya. Sincerely, Customer Care Viva Wyndham Maya
Dear Kristel, Thank you, Kristel, for your excellent review! We are thrilled to hear you found our place great and our staff amazing. We strive to provide a memorable experience for all our guests, and it is wonderful to know we have succeeded with you. Looking forward to welcoming you back at Viva Maya by Wyndham! Best regards. Customer Care Viva Maya by Wyndham.