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Viva Wyndham Maya Resort - All Inclusive

3.5 out of 5.0

Recent guest reviews

All I can say is when you're more excited about your vacation ending because of how terrible your all inclusive resort is, then there is a major problem. From the constant bugs all over the desk and furniture, to the rock hard bed. I wouldn't recommend this place to anyway. On top of that, all of the staff members are rude and have no manners or respect for the guests. It's a joke that this is associated with wyndham and this place needs to be closed down and bring in new management.

Terrible front desk atention Everything else is pretty good

This was our third time at this resort. You can not beat it for the price. The resort grounds are beautiful and well maintained. The staff are kind and helpful. We were disappointed in the buffet food selection for lunch and dinner. There used to be a made to order pasta bar-that is no longer there. Having hot dogs, hamburgers, and french fries available did not impress us. The selection of fruit and availability of it was wonderful however.

Beautiful resort with friendly staff. Yummy food, I would recommend the Mexican restaurant.

Every day the same food at the buffet.Nothing special

We stayed for 7 days and overall had a great trip. 1. Hotel was clean and easy to navigate. Check in was easy. Had the basic room which was functional and clean bed was comfortable. Limited tv but we were only there to sleep. Would be nice to have a few more English channels. Shower was hot gel and shampoo provided. 2. Staff was amazing Rafael from the pool/bar and Antonio the concierge get 5 stars as they bent over backwards to provide customer service. 3 the staff members at the shuttle desk were rude when I asked them to help me call to verify my shuttle as it was not an "approved" vendor 4. Great value for food and drink buffets were ok did get a bit redundant after several days. Restaurants were good with great service. 5. Beach and outdoor spaces were amazing Thanks for a great week

I took my senior parents and their senior friends and we were given a room on the third floor with no elevator

Everything was super, the staff super friendly, food was good but drinks not to good, I think is because of the mixed that they use but I drunk beer, and the cortadito was amazing to start my days in the lobby bar. I'll comeback for sure

I enjoyed the beautiful beach, the hotel needed some improvement regarding the entertainment. There was not much to do especially after dinner. The food was horrible. Every day was the same type of food and didn't taste good. Drinks weren't good either. The beach made it worthy.

We had a nice stay at Viva Maya. Staff were good. No bar on the beach or waiters. Buffet could be upgraded with better food. The resort was clean and kept up well. Quiet place which is good for families and older people. Wifi service could also be upgraded. I had to use my own data.. Playacar is very nice and relaxing. Entertainment was good in the evening. This was our 3rd trip to Mexico. Overall the resort rates at a 3 out of 5 for us.

Nice hotel. Was there on Feb 5-8. Room was clean and bed was comfy. Food was not the best. Ate at the buffet style. Not at Ala Cart.

Not the best resort but def get your money's worth!

The grounds were beautiful. Room a little small but clean. The staff at nativities work great. The only thing I would recommend is there should be a Music change at the club. Retro/disco every night was too much. My family and I would have enjoyed more modern music and Mexican music to dance.

This was our first family vacation in Mexico. The hotel was good for the value. The room was very clean at all the time. The biggest value of this resort is the beautiful beach and exceptional staff that will make your stay enjoyable. The food was various and tasty. The only bad thing was the fact there was no AC at the restaurant and sometimes it can be very unpleasant. Overall we had a great time there and you won't make a mistake if you book there.

Amazing hotel with cool amenities (24 hour bar). Well secured making it feel like you are living in a tight community. Beach area was well maintained with tons of fun activities to chose from. The staff are very friendly and inviting. They kept the guests entertained when the weather was not the best.

Stay was great, food was awesome, especially in the San Francisco restaurant, great service and food. Great stay.

The hotel was very clean and the staff was very friendly and helpful.. I would stay again and recommend to friends

Our 38th Anniversary, First time to playa del carmen. Great time, great place to stay, nice beach, good food, good shows,friendly staff, went kayaking every day. Would definitely return.

DO NOT STAY AT THIS HOTEL!!! HOUSEKEEPING STAFF TOOK ITEMS FROM OUR ROOM!!! On the 2nd day of our stay, someone stole a bag of clothing from our room. Security confirmed that housekeeping was the only person besides us to access our room that day. After getting the run around day after day... checking lost and found... checking laundry... waiting in line at guest services... they finally took it seriously on the last day of our stay and got security involved. By that time, our belongings were long gone. I wasted approximately 6 hours of my vacation over a 5 day period dealing with hotel staff to try to get our belongings back. They apparently talked to the person that cleaned our room who said they did not take the bag and it was left at that. Management never talked to me personally, they relayed messages through the guest services staff. Ultimately, we never got our belongings back and nothing was done about the items being stolen from our room. On the last day of our stay, I was told that I could file a report with the local authorities if I wanted to... and was told that management said to remind me that they are not responsible for items in the room if they are not locked in the safe. Who locks their clothes in a safe??? We were offered nothing more than an apology and that's it. They didn't comp. our room for a night... offer us a free t-shirt from the gift shop... nothing! WORST EXPERIENCE I'VE EVER HAD AT ANY HOTEL. By the way, they had a whole log of lost items so apparently this is the norm. Stay anywhere but here!!!

Overall, the hotel was very good. The first night we arrived, we were told they were overbooked, and that they were moving us to the Riu Palace for the night. It was inconvenient to have to stay one night somewhere else and move all our stuff, but honestly it wasn't that big of a deal to us. It was right down the street. Once we got back to the Viva, we were given an ocean front room and our safe for free for the inconvenience. It was a fair trade off to be able to walk right off our back patio onto the beach! The rooms were nicely sized, decently comfortable beds, and surprisingly quiet from any outside activities. You can't do much about the people screaming in the halls at 2 in the morning though. I can't lie, the buffet was pretty bad, but I went in with low expectations so I wasn't all that disappointed. We learned after the first day that if you get the foods they cook in front of you they're pretty good, especially the breakfast omelet. The food at the restaurants was great. The snack bar had good burgers. Drinks were never scarce, and the staff were all wonderful. I liked the small feel of the resort, and you can't beat the price! We were very happy overall.

Room options

Superior Room, Ocean View

King 1 | Queen 2 | Sleeps 4

Deluxe Room

King 1 | Queen 2 | Sleeps 4

Guest reviews for Viva Wyndham Maya Resort - All Inclusive

Everyone (10) Couples (130) Business (1) Family (174) Other (7) Friends (48)
1

couldn't wait to leave this place

Everyone

All I can say is when you're more excited about your vacation ending because of how terrible your all inclusive resort is, then there is a major problem. From the constant bugs all over the desk and furniture, to the rock hard bed. I wouldn't recommend this place to anyway. On top of that, all of the staff members are rude and have no manners or respect for the guests. It's a joke that this is associated with wyndham and this place needs to be closed down and bring in new management.

By , from chicago on Aug 8, 2017

Review comment responded on Aug 10, 2017

Dear Dominic, We appreciate the fact that you have shared your thoughts on this traveler’s forum. We strive to create the best possible experience for our guests so it was disappointing to learn that the accommodations and services did not meet with your expectations. We encourage our guests to share their concerns during their stay so that we may address them immediately and create the experience they come to expect of the Resort. Thank you once more for sharing your thoughts. Kind regards, General Manager Viva Wyndham Maya

3

everything is nice except front desk

Everyone

Terrible front desk atention Everything else is pretty good

By , from garland texas on Aug 7, 2017

Review comment responded on Aug 9, 2017

Dear Jesus, We sincerely appreciate your feedback on your recent visit to the Riviera Maya. Your opinion is valuable to us and we will take your suggestions about the customer service into account. We remain at your entire disposal. Best regards, General Manager Viva Wyndham Maya

4

nice hotel-nice grounds-nice location :)

Everyone

This was our third time at this resort. You can not beat it for the price. The resort grounds are beautiful and well maintained. The staff are kind and helpful. We were disappointed in the buffet food selection for lunch and dinner. There used to be a made to order pasta bar-that is no longer there. Having hot dogs, hamburgers, and french fries available did not impress us. The selection of fruit and availability of it was wonderful however.

By on Jul 13, 2017

Review comment responded on Jul 17, 2017

Dear Guest, We appreciate your valuable feedback about your stay at our property. It is really rewarding to read your positive comments and we are glad to know that your third stay at Viva Wyndham Maya was enjoyable. We appreciate your observations which will be taken into consideration. Thank you for your preference and we look forward to your next visit. Kind regards, General Manager Viva Wyndham Maya

4
Everyone

Beautiful resort with friendly staff. Yummy food, I would recommend the Mexican restaurant.

By , from San Antonio, Texas on Jul 2, 2017

Review comment responded on Jul 6, 2017

Dear Kaitlynn, Thank you for your fantastic review. It means so much to us when our guests take the time to recognize the quality of our all-inclusive services offered at the Resort. We look forward to seeing you again in the not too distant future. Many thank, General Manager Viva Wyndham Maya

2

poor place ,

Everyone

Every day the same food at the buffet.Nothing special

By on Mar 4, 2017

Review comment responded on Mar 6, 2017

Dear Serg, Thank you for the review. We are sorry your experience did not meet with your expectations. Your comments will help us evaluate our amenities and services. We hope to have the opportunity of receiving you once more, the next time you visit the Riviera Maya. Kind regards, General Manager Viva Wyndham Maya

4

a week to remeber

Everyone

We stayed for 7 days and overall had a great trip. 1. Hotel was clean and easy to navigate. Check in was easy. Had the basic room which was functional and clean bed was comfortable. Limited tv but we were only there to sleep. Would be nice to have a few more English channels. Shower was hot gel and shampoo provided. 2. Staff was amazing Rafael from the pool/bar and Antonio the concierge get 5 stars as they bent over backwards to provide customer service. 3 the staff members at the shuttle desk were rude when I asked them to help me call to verify my shuttle as it was not an "approved" vendor 4. Great value for food and drink buffets were ok did get a bit redundant after several days. Restaurants were good with great service. 5. Beach and outdoor spaces were amazing Thanks for a great week

By , from rochester ny on Mar 3, 2017

Review comment responded on Mar 6, 2017

Dear Kristen, It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review. We very much appreciate receiving feedback from our guests, and we will be certain to pass along your kind praise to the mentioned staff members. It was our pleasure to have you stay with us at the Viva Wyndham Maya and we are happy to hear that your vacation was so memorable. We look forward to welcoming you back and thank you for your review. Kind regards, General Manager Viva Wyndham Maya

4

not catering to seniors.

Everyone

I took my senior parents and their senior friends and we were given a room on the third floor with no elevator

By on Jan 30, 2017

Review comment responded on Feb 3, 2017

Dear guest, Thank you for your constructive review. We are glad that your overall appreciation of our Resort was positive, honoring us with a 4 star rating, but regret that not everything was perfect. Rest assured that the Reception Department will be informed about the inconveniences experienced and we will do our utmost to improve the quality of our services. Please do not hesitate to contact us prior to a future stay to request ground floor rooms. Thank you once more for your constructive feedback and we hope that we will be able to welcome you back to the Viva Wyndham Maya in the near future. Kind regards, General Manager Viva Wyndham Maya

5

everything was super good

Everyone

Everything was super, the staff super friendly, food was good but drinks not to good, I think is because of the mixed that they use but I drunk beer, and the cortadito was amazing to start my days in the lobby bar. I'll comeback for sure

By , from US on Nov 21, 2016

Review comment responded on Nov 23, 2016

Dear Roberto, We appreciate your valuable feedback about your recent stay at our property. It is really rewarding to read your positive comments and we are glad to know that your stay at Viva Wyndham Maya was enjoyable. Thank you for choosing our resort and for recommending us on Orbitz. Kind regards, General Manager Viva Wyndham Maya

3

beautiful beach

Everyone

I enjoyed the beautiful beach, the hotel needed some improvement regarding the entertainment. There was not much to do especially after dinner. The food was horrible. Every day was the same type of food and didn't taste good. Drinks weren't good either. The beach made it worthy.

By on Sep 4, 2016

Review comment responded on Sep 6, 2016

Dear customer, We appreciate your feedback on your recent stay at the Riviera Maya. Your opinion is extremely valuable and rest assured that we will take your suggestions into account. We are glad to know that you enjoyed the beautiful beach. We remain at your disposal. Best regards, General Manager Viva Wyndham Maya

3

good trip for value

Couples

We had a nice stay at Viva Maya. Staff were good. No bar on the beach or waiters. Buffet could be upgraded with better food. The resort was clean and kept up well. Quiet place which is good for families and older people. Wifi service could also be upgraded. I had to use my own data.. Playacar is very nice and relaxing. Entertainment was good in the evening. This was our 3rd trip to Mexico. Overall the resort rates at a 3 out of 5 for us.

By on Mar 11, 2016