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Viva Wyndham Maya Resort - All Inclusive

3.5 out of 5.0

Recent guest reviews

My partner and I were at the resort for five days in October. The food was good and our room was so close to the pool and beach. We will definitely come back! We will also recommend to our friends. The staff was also nice and helpful.

Bad service from the staff. Very familiar hotel yo cant do anything

The location was great. However, there were to many negatives to recommend this resort. Our shower was broken when we arrived. It was eventually repaired. The food was awful. The front desk should explain the check out process better. We did not know all keys and towel keys were to be turned in or charged for them.

Had trouble checking in. They needed the voucher from Orbitz I didn’t have. The WiFi sucked. I was finally able to email them the voucher. The buffet area is uncomfortably hot.

All I can say is when you're more excited about your vacation ending because of how terrible your all inclusive resort is, then there is a major problem. From the constant bugs all over the desk and furniture, to the rock hard bed. I wouldn't recommend this place to anyway. On top of that, all of the staff members are rude and have no manners or respect for the guests. It's a joke that this is associated with wyndham and this place needs to be closed down and bring in new management.

Terrible front desk atention Everything else is pretty good

This was our third time at this resort. You can not beat it for the price. The resort grounds are beautiful and well maintained. The staff are kind and helpful. We were disappointed in the buffet food selection for lunch and dinner. There used to be a made to order pasta bar-that is no longer there. Having hot dogs, hamburgers, and french fries available did not impress us. The selection of fruit and availability of it was wonderful however.

Beautiful resort with friendly staff. Yummy food, I would recommend the Mexican restaurant.

Every day the same food at the buffet.Nothing special

We stayed for 7 days and overall had a great trip. 1. Hotel was clean and easy to navigate. Check in was easy. Had the basic room which was functional and clean bed was comfortable. Limited tv but we were only there to sleep. Would be nice to have a few more English channels. Shower was hot gel and shampoo provided. 2. Staff was amazing Rafael from the pool/bar and Antonio the concierge get 5 stars as they bent over backwards to provide customer service. 3 the staff members at the shuttle desk were rude when I asked them to help me call to verify my shuttle as it was not an "approved" vendor 4. Great value for food and drink buffets were ok did get a bit redundant after several days. Restaurants were good with great service. 5. Beach and outdoor spaces were amazing Thanks for a great week

I took my senior parents and their senior friends and we were given a room on the third floor with no elevator

Everything was super, the staff super friendly, food was good but drinks not to good, I think is because of the mixed that they use but I drunk beer, and the cortadito was amazing to start my days in the lobby bar. I'll comeback for sure

I enjoyed the beautiful beach, the hotel needed some improvement regarding the entertainment. There was not much to do especially after dinner. The food was horrible. Every day was the same type of food and didn't taste good. Drinks weren't good either. The beach made it worthy.

We had a nice stay at Viva Maya. Staff were good. No bar on the beach or waiters. Buffet could be upgraded with better food. The resort was clean and kept up well. Quiet place which is good for families and older people. Wifi service could also be upgraded. I had to use my own data.. Playacar is very nice and relaxing. Entertainment was good in the evening. This was our 3rd trip to Mexico. Overall the resort rates at a 3 out of 5 for us.

Nice hotel. Was there on Feb 5-8. Room was clean and bed was comfy. Food was not the best. Ate at the buffet style. Not at Ala Cart.

Not the best resort but def get your money's worth!

The grounds were beautiful. Room a little small but clean. The staff at nativities work great. The only thing I would recommend is there should be a Music change at the club. Retro/disco every night was too much. My family and I would have enjoyed more modern music and Mexican music to dance.

This was our first family vacation in Mexico. The hotel was good for the value. The room was very clean at all the time. The biggest value of this resort is the beautiful beach and exceptional staff that will make your stay enjoyable. The food was various and tasty. The only bad thing was the fact there was no AC at the restaurant and sometimes it can be very unpleasant. Overall we had a great time there and you won't make a mistake if you book there.

Amazing hotel with cool amenities (24 hour bar). Well secured making it feel like you are living in a tight community. Beach area was well maintained with tons of fun activities to chose from. The staff are very friendly and inviting. They kept the guests entertained when the weather was not the best.

Stay was great, food was awesome, especially in the San Francisco restaurant, great service and food. Great stay.

Paseo Xaman-ha, Lote Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Playacar within a short walk of Playacar Golf Club, Viva Wyndham Maya Resort - All Inclusive is within 2 miles (3 km) of Playa del Carmen Maritime Terminal. This 604-room, 3.5-star resort has 2 outdoor pools along with a full-service spa and 5 restaurants. It's on the beach and also near Xcaret Eco Theme Park and Yucatek Divers.


Dining

Start your day off right with a free buffet breakfast. This resort is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

All 604 air-conditioned rooms provide balconies, refrigerators, and free bottled water. Guests can expect to find 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Guests of Viva Wyndham Maya Resort - All Inclusive have access to a full-service spa, 2 outdoor pools, and karaoke. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a spa tub.

Room options

Superior Room, Ocean View

King 1 | Queen 2 | Sleeps 4

Deluxe Room

King 1 | Queen 2 | Sleeps 4

Guest reviews for Viva Wyndham Maya Resort - All Inclusive

Everyone (14) Couples (130) Business (1) Family (174) Other (7) Friends (48)
5

great hotel

Everyone

My partner and I were at the resort for five days in October. The food was good and our room was so close to the pool and beach. We will definitely come back! We will also recommend to our friends. The staff was also nice and helpful.

By , from San Jose, CA on Nov 5, 2017

Review comment responded on Nov 7, 2017

Dear Ricardo, We would like to express our deepest gratitude for your generous comments and for posting your review online. We are very pleased to know that you enjoyed your visit last month to our beautiful Resort. We are also delighted to hear that you will be honoring us with your preference in the future and that you will be recommending our Resort with your friends. We are looking forward to welcoming you back in a very near future! Kind regards, General Manager Viva Wyndham Maya

2

very bad service

Everyone

Bad service from the staff. Very familiar hotel yo cant do anything

By on Oct 24, 2017

Review comment responded on Oct 26, 2017

Dear Monit, Thank you for the review regarding your recent visit to the Riviera Maya. We are sorry your experience did not meet your expectations. We would have appreciated a more detailed description of the inconveniences experienced, in order to help us evaluate our amenities and services. We hope to have the opportunity of regaining your trust the next time you visit the Riviera Maya. Kind regards, General Manager Viva Wyndham Maya

3

playacar

Everyone

The location was great. However, there were to many negatives to recommend this resort. Our shower was broken when we arrived. It was eventually repaired. The food was awful. The front desk should explain the check out process better. We did not know all keys and towel keys were to be turned in or charged for them.

By , from texas on Oct 10, 2017

Review comment responded on Oct 12, 2017

Dear Connie, We appreciate the fact that you have shared your thoughts on this traveler’s forum. We strive to create the best possible experience for our guests so it was disappointing to learn that the services did not meet with your expectations. We encourage our guests to share their concerns during their stay so that we may address them immediately and create the experience they come to expect of the Viva Wyndham Maya. Thank you for sharing your experiences and thoughts. Rest assured that we will take them into considerations. Kind regards, General Manager Viva Wyndham Maya

2
Everyone

Had trouble checking in. They needed the voucher from Orbitz I didn’t have. The WiFi sucked. I was finally able to email them the voucher. The buffet area is uncomfortably hot.

By on Oct 1, 2017

Review comment responded on Oct 3, 2017

Dear customer, Thank you for taking the time to write your feedback regarding your visit to the Riviera Maya. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations and services. The incident that you mentioned has been brought to the attention of the involved department. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We remain at your entire disposal. Kind regards, General Manager Viva Wyndham Maya

1

couldn't wait to leave this place

Everyone

All I can say is when you're more excited about your vacation ending because of how terrible your all inclusive resort is, then there is a major problem. From the constant bugs all over the desk and furniture, to the rock hard bed. I wouldn't recommend this place to anyway. On top of that, all of the staff members are rude and have no manners or respect for the guests. It's a joke that this is associated with wyndham and this place needs to be closed down and bring in new management.

By , from chicago on Aug 8, 2017

Review comment responded on Aug 10, 2017

Dear Dominic, We appreciate the fact that you have shared your thoughts on this traveler’s forum. We strive to create the best possible experience for our guests so it was disappointing to learn that the accommodations and services did not meet with your expectations. We encourage our guests to share their concerns during their stay so that we may address them immediately and create the experience they come to expect of the Resort. Thank you once more for sharing your thoughts. Kind regards, General Manager Viva Wyndham Maya

3

everything is nice except front desk

Everyone

Terrible front desk atention Everything else is pretty good

By , from garland texas on Aug 7, 2017

Review comment responded on Aug 9, 2017

Dear Jesus, We sincerely appreciate your feedback on your recent visit to the Riviera Maya. Your opinion is valuable to us and we will take your suggestions about the customer service into account. We remain at your entire disposal. Best regards, General Manager Viva Wyndham Maya

4

nice hotel-nice grounds-nice location :)

Everyone

This was our third time at this resort. You can not beat it for the price. The resort grounds are beautiful and well maintained. The staff are kind and helpful. We were disappointed in the buffet food selection for lunch and dinner. There used to be a made to order pasta bar-that is no longer there. Having hot dogs, hamburgers, and french fries available did not impress us. The selection of fruit and availability of it was wonderful however.

By on Jul 13, 2017

Review comment responded on Jul 17, 2017

Dear Guest, We appreciate your valuable feedback about your stay at our property. It is really rewarding to read your positive comments and we are glad to know that your third stay at Viva Wyndham Maya was enjoyable. We appreciate your observations which will be taken into consideration. Thank you for your preference and we look forward to your next visit. Kind regards, General Manager Viva Wyndham Maya

4
Everyone

Beautiful resort with friendly staff. Yummy food, I would recommend the Mexican restaurant.

By , from San Antonio, Texas on Jul 2, 2017

Review comment responded on Jul 6, 2017

Dear Kaitlynn, Thank you for your fantastic review. It means so much to us when our guests take the time to recognize the quality of our all-inclusive services offered at the Resort. We look forward to seeing you again in the not too distant future. Many thank, General Manager Viva Wyndham Maya

2

poor place ,

Everyone

Every day the same food at the buffet.Nothing special

By on Mar 4, 2017

Review comment responded on Mar 6, 2017

Dear Serg, Thank you for the review. We are sorry your experience did not meet with your expectations. Your comments will help us evaluate our amenities and services. We hope to have the opportunity of receiving you once more, the next time you visit the Riviera Maya. Kind regards, General Manager Viva Wyndham Maya

4

a week to remeber

Everyone

We stayed for 7 days and overall had a great trip. 1. Hotel was clean and easy to navigate. Check in was easy. Had the basic room which was functional and clean bed was comfortable. Limited tv but we were only there to sleep. Would be nice to have a few more English channels. Shower was hot gel and shampoo provided. 2. Staff was amazing Rafael from the pool/bar and Antonio the concierge get 5 stars as they bent over backwards to provide customer service. 3 the staff members at the shuttle desk were rude when I asked them to help me call to verify my shuttle as it was not an "approved" vendor 4. Great value for food and drink buffets were ok did get a bit redundant after several days. Restaurants were good with great service. 5. Beach and outdoor spaces were amazing Thanks for a great week

By , from rochester ny on Mar 3, 2017

Review comment responded on Mar 6, 2017

Dear Kristen, It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review. We very much appreciate receiving feedback from our guests, and we will be certain to pass along your kind praise to the mentioned staff members. It was our pleasure to have you stay with us at the Viva Wyndham Maya and we are happy to hear that your vacation was so memorable. We look forward to welcoming you back and thank you for your review. Kind regards, General Manager Viva Wyndham Maya