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Viva Wyndham Azteca Resort - All Inclusive

3.5 out of 5.0

Recent guest reviews

We have a good time,the hotel was great excellent service,good food,great staff,and beautiful resort over all.

Front reception staff was awful. Food at Italian resteraunt was good but Buffett was awful. Always had to call and ask for towels to shower. Beds were like concrete.

Despite that the room was a little outdated with tiny not-sit-down balcony (except 1st floor rooms with patios) and that the entertainment was mediocre, I liked this resort for its small size and that it did not feel overcrowded like other resorts in the area. Everything is very close: outstanding beach, lobby, pool; most rooms have pool and ocean view, no lines to bar or food places (and that is during Xmas-New Year busy season and while it was fully booked). They have good bikes (free) if you want to ride into town a mile away or explore Playacar; and free catamarans and other water equipment. And there is a sister hotel 3min walk away that offers additional services and entertainment (including better night shows and disco), trapeze, and other activities. Free wifi is only in the lobby and restaurants adjacent to it. Food is good but certainly less choices compared to Sandos Playacar or Rio Palace. For Xmas night, however, the menu was expanded significantly. If u like smaller, quieter and easy to manage places - this is a good resort to choose.

Muy agradable nuestra estancia, en lo personal me gustaría q las bebidas sean de mejor calidad.

My wife and I have stayed at Viva Wyndham Azteca several times and our first visit, several years ago, was the best. I think the VWA can be a good value, for what I'd term a mid-tier all inclusive resort, but I think it has slipped a bit in the past few years in service and quality of the dining experience. To us, it's location on the beach in Playacar is its greatest asset. I think families would enjoy.

We had a little bit of a slow start. The fellow that drove us from the airport didn't know where our resort was. He didn't speak english & we didn't speak spanish. He had to stop twice & ask for directions. It took 2 hours instead of 45 minutes. Everyone at the resort was very nice. The only thing i wish the room would of had a ceiling fan, you can't adjust the temp. And there was no washcloth's which i thought was strange. No tissues, to take off make-up? Only 90 peso's to take a cab to 5th avenue for a full day of shopping. The mini frig is stocked with1 Pepsi,1 diet,1 7up,1 water &1 sodawater. They never replenish it, it states that in a note on the frig.

Staff wonderful. Food ok. Was difficult to get chairs by pool but beach is so beautiful we spent our time there instead. No drink service at the beach or pool but bartender Eder was great. Food always available somewhere. Kid friendly but wasn't noisy with kids like some resorts are. Most of the guests were Germans from what we could tell. We walked over to the Maya and we did prefer the smaller azteca. Don't walk to 5th avenue during the mid-day...gets too hot.

We arrived a couple hours before check in time but were able to get to our room. This is about the 10th time we have been to Mexico and the 8th time in the Cancun/Riveria Maya area. We brought our two granddaughters 13 & 14. The rooms were nice simple and clean. We reserved a superior room but not sure what that got us. We had first floor and pool view. The in room safe was extra $2 per day and there was a small dorm size refrigerator in the room. They told us the first day we had complimentary water bottles and 1 bottle of sprite, coke orange and club soda. they do not supply bottled water after that so if you want bottled water for room for tooth brushing and drinking in room either save those bottles or buy in gift shop otherwise you will only have small glasses to use for room water. DO NOT DRINK FAUCET OR SHOWER WATER!!! There was only one pool in front of the bar/grill area and a kiddie pool fenced off from other pool. there was also a hot tub spa but it was never running. The pool area was kept very clean Being non smokers there were areas separated for smokers which did help. We seemed to be the only English speaking staying at the hotel. lots of French, Italian and German. The staff all spoke pretty good English, enough to communicate. we left our room cleaner $3 each day and had great service as well as towel animals made on bed. The food was ok in the buffet and had really good Italian but you only get 2 nights of other restaurants for every 6 day

Enjoyed our stay here! Clean, great staff. Although they definitely need MORE pool side chairs!! And a computer for customers to print boarding passes! Also free shuttle to 5th Ave. Would be nice too! Food was average. Had bad rain one day water leaked through window. Staff addressed right away. Drinks watered down too. You get what you pay for it geuss.

Restaurants were very good but weird reservation rules could not get some of the restaurants we wanted but when you walked by they were empty. Also asked for a robe but refused said they were for members only not orbitz customers. Otherwise it was nice. Beach was great.

Great hotel on the beach. Friendly staff only con was it took the water along time to get hot not a bad thing waking up in the morning food and drinks were good.

This vacation was amazing due to the staff of this hotel! My family and I truly enjoyed our vacation the food and entertainment was great. A little more activities would have been great but the little they had was good. The food and the restaurants were very tasteful. The bamboo restaurant was my favorite not only because of the food but because of the services in the restaurant. This hotel is very friendly and staff is alway there to help. This is my second time trying out this vive Wyndham resort and once again I'm truly happy with the service. My room was alway cleaned. The food is great and a large selection.

This is a very clean hotel with an excellent staff. Would definitely go back!!!!

We had a wonderful trip and stay at Viva Wyndham Azteca. The food was great, the staff were all friendly and helpful. We had a minor issue with needing a plunger a number of times, but overall a wonderful trip.

The hotel met and exceded our expectations we enjoyed every minute of our stay, loved the size, the staff very professional and friendly. We did not like the first room and they moved us to a better one. A lot of activities to enjoy If you like them.

This hotel was okay. Everything about it was average. The beach was very crowded and the area around the outdoor bar/buffet was rather cold and not very comfortable. There is no place with a view of the water unless your room has a view or you are right on the beach. The pool area, outdoor bar and buffet area and all restaurants are located away from the beach. The rooms were rather dark and not comfortable at all. I would say it's a good place if you are traveling with a large family - but if you are a small family or a couple, there are plenty of nicer places to stay.

The hotel is beutiful is near all beach, pool, snack, te staff is exellent, te buffet is good , te hotel is in playacar near de playa del Carmen , here restaurants, malls, etc, the hotel is perfect for vacation in family

This hotel is not a five star but it comes very close. The staff was great. Always attentive and very nice. For a family with kids it may be better at the Maya but since your able to use all the amenities in the Maya when you stay in the Azreca then for a more relaxed stay I suggest the Wyndham Azteca. The shows at night were very entertaining. Dont expect a Broadway show but its good enough that you will enjoy it. There is an all you can eat buffet. Its pretty good. There are also some restaurants that you would need to make reservations to attend. For the price its great deal. I would definitely return. Only one not so great thing was the seaweed on the beach but if you a down to earth person you just deal with mother nature it wasnt the hotels fault there was so much seaweeds washing up to the shore and they had staff working on removing them but just could not keep up... awesome place... forgot to mention about one show they grabbed some people from the audience and had them compete in some funny games very very funny the winner was named Mr. AZTECA... Very Very good... Mr Azreca was dr

Great hotel. Great food. Great staff. Great value.

Hote was great I will recommend to anyone, service, enterteinment, food ...and general everything just was GREAT!!!

Paseo Xaman Ha, Mza Playa del Carmen QROO

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Playacar, Viva Wyndham Azteca Resort - All Inclusive is adjacent to Playacar Golf Club and within a mile (2 km) of Playa del Carmen Maritime Terminal. This 3.5-star resort has 335 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an outdoor pool. On the beach, the resort is also close to Xcaret Eco Theme Park and Yucatek Divers.


Dining

This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

Viva Wyndham Azteca Resort - All Inclusive's 335 air-conditioned rooms provide furnished balconies or patios, minibars, and free bottled water. LCD TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

At Viva Wyndham Azteca Resort - All Inclusive, guests enjoy a full-service spa, karaoke, and an outdoor pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a spa tub.

Room options

Superior Room, 2 Queen Beds, Garden View

Queen 2 | Sleeps 4

Superior Room, Ocean View

King 1 | Queen 2 | Sleeps 4

SUPERIOR OCEAN FRONT ROOM

King 1 | Sleeps 2

Superior Room, Pool View

King 1 | Queen 2 | Sleeps 4

Guest reviews for Viva Wyndham Azteca Resort - All Inclusive

Everyone (12) Couples (43) Family (57) Friends (11) Other (2)
5

very nice hotel,close to the beach.

Everyone

We have a good time,the hotel was great excellent service,good food,great staff,and beautiful resort over all.

By , from detroit ,usa on Feb 16, 2018

Review comment responded on Feb 16, 2018

We have a good time,the hotel was great excellent service,good food,great staff,and beautiful resort over all. Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham Azteca during your recent vacation to the Riviera Maya. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all our hard working staff members and it will reinforce their commitment to provide quality service to all of our guests. We look forward to your return visit and again thank you for choosing to stay with us at Viva Wyndham Azteca. Kind regards, General Manager Viva Wyndham Azteca

3

decent but not great

Everyone

Front reception staff was awful. Food at Italian resteraunt was good but Buffett was awful. Always had to call and ask for towels to shower. Beds were like concrete.

By , from boston on Jan 1, 2018

Review comment responded on Jan 4, 2018

Dear John, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities. We apologize for any inconvenience that you might have experienced during your stay. Again thank you for choosing to stay with us. Kind regards, General Manager Viva Wyndham Azteca

4

enjoyed my stay at this hotel

Everyone

Despite that the room was a little outdated with tiny not-sit-down balcony (except 1st floor rooms with patios) and that the entertainment was mediocre, I liked this resort for its small size and that it did not feel overcrowded like other resorts in the area. Everything is very close: outstanding beach, lobby, pool; most rooms have pool and ocean view, no lines to bar or food places (and that is during Xmas-New Year busy season and while it was fully booked). They have good bikes (free) if you want to ride into town a mile away or explore Playacar; and free catamarans and other water equipment. And there is a sister hotel 3min walk away that offers additional services and entertainment (including better night shows and disco), trapeze, and other activities. Free wifi is only in the lobby and restaurants adjacent to it. Food is good but certainly less choices compared to Sandos Playacar or Rio Palace. For Xmas night, however, the menu was expanded significantly. If u like smaller, quieter and easy to manage places - this is a good resort to choose.

By , from boston on Dec 29, 2017

Review comment responded on Dec 29, 2017

Dear Maxim, Many thanks for your review of the Viva Wyndham Azteca following your recent stay. We appreciate you taking the time to provide such positive and detailed feedback of your stay, and are delighted that you enjoyed your visit to the Riviera Maya. Here at Viva Wyndham Resorts, we strive to provide the high standards of service that our guests enjoy and have come to expect from our Brand. It is therefore very rewarding when this has been achieved, and our efforts kindly recognized by valued guests such as yourself. I have shared your kind comments with the team, and we are all very encouraged by your kind words. Many thanks once again. We hope to welcome you back to Viva Wyndham Resorts in the future! Kind regards, General Manager Viva Wyndham Azteca

3

good value in mid-tier all inclusive

Couples

My wife and I have stayed at Viva Wyndham Azteca several times and our first visit, several years ago, was the best. I think the VWA can be a good value, for what I'd term a mid-tier all inclusive resort, but I think it has slipped a bit in the past few years in service and quality of the dining experience. To us, it's location on the beach in Playacar is its greatest asset. I think families would enjoy.

By on Nov 2, 2017

Review comment responded on Nov 5, 2017

Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We appreciate your recent stay at the Viva Wyndham. Your opinion is valuable to us and rest assured that your suggestions will be taken into consideration. We remain at your disposal.

5

35th anniversary.

Everyone

We had a little bit of a slow start. The fellow that drove us from the airport didn't know where our resort was. He didn't speak english & we didn't speak spanish. He had to stop twice & ask for directions. It took 2 hours instead of 45 minutes. Everyone at the resort was very nice. The only thing i wish the room would of had a ceiling fan, you can't adjust the temp. And there was no washcloth's which i thought was strange. No tissues, to take off make-up? Only 90 peso's to take a cab to 5th avenue for a full day of shopping. The mini frig is stocked with1 Pepsi,1 diet,1 7up,1 water &1 sodawater. They never replenish it, it states that in a note on the frig.

By , from Louisville, Ky on Jun 28, 2017

Review comment responded on Jun 30, 2017

Dear Jennifer, Thank you for your 5 star review regarding your recent stay at Viva Wyndham Azteca We are sorry your experience initially did not meet your expectations. Your comments will help us evaluate our amenities and services. Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit the Riviera Maya. Kind regards, General Manager Viva Wyndham Azteca

4

nice for a relaxing vacation beautiful beach

Everyone

Staff wonderful. Food ok. Was difficult to get chairs by pool but beach is so beautiful we spent our time there instead. No drink service at the beach or pool but bartender Eder was great. Food always available somewhere. Kid friendly but wasn't noisy with kids like some resorts are. Most of the guests were Germans from what we could tell. We walked over to the Maya and we did prefer the smaller azteca. Don't walk to 5th avenue during the mid-day...gets too hot.

By , from Minnesota on Mar 28, 2017

Review comment responded on Mar 31, 2017

Dear customer, It is really satisfactory to receive your positive feedback and to know that we fulfilled your expectations during your stay at Viva Wyndham Azteca. We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities. Best regards,

3

this hotel is small, clean and close to the beach

Everyone

We arrived a couple hours before check in time but were able to get to our room. This is about the 10th time we have been to Mexico and the 8th time in the Cancun/Riveria Maya area. We brought our two granddaughters 13 & 14. The rooms were nice simple and clean. We reserved a superior room but not sure what that got us. We had first floor and pool view. The in room safe was extra $2 per day and there was a small dorm size refrigerator in the room. They told us the first day we had complimentary water bottles and 1 bottle of sprite, coke orange and club soda. they do not supply bottled water after that so if you want bottled water for room for tooth brushing and drinking in room either save those bottles or buy in gift shop otherwise you will only have small glasses to use for room water. DO NOT DRINK FAUCET OR SHOWER WATER!!! There was only one pool in front of the bar/grill area and a kiddie pool fenced off from other pool. there was also a hot tub spa but it was never running. The pool area was kept very clean Being non smokers there were areas separated for smokers which did help. We seemed to be the only English speaking staying at the hotel. lots of French, Italian and German. The staff all spoke pretty good English, enough to communicate. we left our room cleaner $3 each day and had great service as well as towel animals made on bed. The food was ok in the buffet and had really good Italian but you only get 2 nights of other restaurants for every 6 day

By , from Missouri on Mar 23, 2017

Review comment responded on Mar 26, 2017

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at the Riviera Maya. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards,

4

beautiful beach! great staff!!

Everyone

Enjoyed our stay here! Clean, great staff. Although they definitely need MORE pool side chairs!! And a computer for customers to print boarding passes! Also free shuttle to 5th Ave. Would be nice too! Food was average. Had bad rain one day water leaked through window. Staff addressed right away. Drinks watered down too. You get what you pay for it geuss.

By , from roseville,mi on Mar 10, 2017

Review comment responded on Mar 13, 2017

Dear Connie, Thank you for your review regarding the Viva Wyndham Azteca. We are very happy to know that we were able to fulfill your expectations and your observations will be taken into consideration. We look forward to your next stay at our Resort and thank you for recommending us. Kind regards, General Manager Viva Wyndham Azteca

4

nice hotel with great beach

Everyone

Restaurants were very good but weird reservation rules could not get some of the restaurants we wanted but when you walked by they were empty. Also asked for a robe but refused said they were for members only not orbitz customers. Otherwise it was nice. Beach was great.

By , from NJ on Jan 16, 2017

Review comment responded on Jan 19, 2017

Dear customer, Thank you so much for your valuable comments on your vacation at Viva Wyndham Azteca. It is very important to us to receive feedback from our guests and to know that you had a pleasant vacation. We kindly inform you that the restaurants have different timeframes that can be reserved which allows a swift and smooth operation during the entire evening. Thank you for your understanding. Please remember that we will be glad to welcome you back at Viva Wyndham Azteca. Sincerely, General Manager Viva Wyndham Azteca

4
Everyone

Great hotel on the beach. Friendly staff only con was it took the water along time to get hot not a bad thing waking up in the morning food and drinks were good.

By on Nov 14, 2016

Review comment responded on Nov 16, 2016

Dear customer, Thank you so much for your valuable comments on your vacation at the Viva Wyndham Azteca. It is very important to us to receive feedback from our guests and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham Azteca. Sincerely, General Manager Viva Wyndham Azteca