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The Reef Playacar All Inclusive Beach Resort

3.5 out of 5.0

Recent guest reviews

The hotel is outstanding. Antway, Its about a 25 min walk to 5th ave. No problem. Or just pay a taxi $5.00 us. That includes tip. Currently its 17.35 pesos per US. I like to bring lots of ones and fives, talk to the same staff i.e. concierge, bar tenders and tip. Doing this goes along way for us cheap Americans and you would be surprised how grateful they are and your service quality will go off the chart. By the way, Security on 5th Ave is really good. At the time of this post it was recommended that we stay at or near 5th. Guys the beaches are so "cheeky" my conservative wife says next time we go she wants to get one those rear end flossy bottom suits. Good luck Amigo!

The resort has a rainforest feel, as you walk through you feel very relaxed. The beach is just steps away and all the staff is there to serve you in any way that they can. Anything you need at all, they make it happen. I recommend this place for couples! Not so much kids, unless you plan on leaving multiple times.

will never go back again. the room stinks beds are horrible should had brought pillows also they charged me 38$ for laundry washing 3-4 shorts and shirts. the beach is close but very dangerous for kids because of the stupid people with water jets ski they come flying fast on water and on the sand. thank God nobody got hurt. the only good thing is the food and the staff was very nice and friendly. except the two guys working as dj.

Great entertainment the boys by the pool were fantasti

. Upside - great, friendly staff. A wonderful collection of international guests to meet. Downside - the shows And the pool bar music tend to be quite loud.

Nice hotel, recommended 100% High quality service, very good people working on this hotel. Good food. Best of all.. was the beach in front. The beach in Playar is amazing and the service on was very good too.

Fabulous resort...everything was amazing...the staff, food, grounds, views, beach, and the bars..we couldn't be more and we're already making plans to return...you should go...you won't regret it!!!

Food often cold and tasteless. Room AC leaked, wife slipped and hurt herself. Staff repaired it quickly but management unconcerned about her injuries. Sewer smell outside. got sick for days, eaten alive by moscuitos but couldn't use decent bug spray since it's not "eco friendly".

Great place to stay. Direct beach access. Very friendly staff. Room was great but you could hear everything going on outside your door so it could get a little noisy. Food and drinks were good. Very close to 5ta Avenida. Very safe area. The only thing I didn't like was that we arrived to the hotel at 7:20 am and were not allowed to check in until 3pm.

The beds were hard as rocks and the bathroom was in need of significant repair (including the ants running all over the counter and tub). No nightlife to speak of. The staff was friendly and helpful, especially those at the marina.

Personal agradable todos muy atentos y amables me encanto

We just got back from the Reef Playacar and had a great time. The best part about this resort is the beach! Plenty of lounge chairs & umbrellas. The wait staff catered to you and food was very good. There is a grill by the pool that serves cheeseburgers, hot dogs, pizza, etc. There was the buffet and an Italian restaurant and a Mexican restaurant. The portions at the 2 restaurants were a little small. Fine for me, but my husband was always hungry and looking for more. The rooms could use a little updating, but patio/balcony private. If you can, stay in the buildings closest to the pool/beach area. Pool bar was awesome and definitely check out the spa...best massage ever! Can't wait to go back!

I selected the superior room which came with free WIFI. Worth every penny! Room was average size but had everything we needed. Large bathroom and huge shower! The hotel grounds were immaculate and beautifully landscaped. Felt like I was in the jungle because of the lush green plants and trees. Staff was incredibly professional and very nice! Wide variety of food and the desserts were to die for. The beach on this property is absolutely breathtaking.

Been going here for years! Still great. tried other resorts and we keep coming back to the Reef!

It was good experience. We liked the set up and our room was comfortable and the people were very friendly and helpful.

The hotel is nice and the food is ok. The service is good. The variety of meals is pretty good. The beds aren't very comfortable. It would be nice if they had more staff at the front desk.

The good: We LOVED the beach here. Beautiful, calm water, and the staff works to remove seaweed so it's nice and clean. The hotel itself is beautiful, with nice pools and pretty scenery. The room was nice and clean, and the AC worked well. We also really enjoyed the Italian restaurant, which had great food and really nice service. Arael and Julio were great bartenders. The location is great, as it offers a calmer, less crowded beach but is still an easy walk to downtown. The bad: I had read other reviews complaining about birds getting into the buffet, but it was even worse than I had thought. Crows are constantly flying onto the buffet where they sit and eat directly out of the trays of food. Staff walk by and look at them, but make no effort to chase them away. If staff aren't willing to keep the birds off of the food, then the hotel needs to put covers on all of the food. This is disgusting and a health hazard. You also are unable to put your food down on the table to get up to get a drink, because you'll come back to birds eating out of your plates. We also noticed that when a used setting is cleared in the buffet area, any silverware that appears unused is left on the table for the next person and only utensils that are on the plate are changed out. This is also gross and unhygienic, as you can't be sure if those utensils were actually used and touched or not. It seems like this hotel must not be a very happy place to work, because most of the staff seem miserable and

Good things 1. Beach 2. Easy to navigate 3. Some of the food 4. It's 10 min to the city of playa del Carmen Bad things 1. Pool is small and dirty 2. Most of the food is low grade and made everyone sick 3. Alcohol quality is extremely low 4. they try to sell you a time share when you get there...come onnnnnn 5. Their wifi is sooooooo bad. Paid for 5 days and it maybe worked for 3 hours. Even when it's working is so slow that you can't even use it. 6. Overall the service was pretty weak. I've been to much friendlier, cleaner, better quality places. Bottom line: Had a great trip because I was there with 12 friends. But I'd never go back in a million years. Choose another hotel and save yourself the dirhea, stomach pains and bad service.

The bed was comfortable and room was clean, but so much noise from other rooms couldn't sleep-walls to thin. food was terrible and the service was worse. they ran out of plastic cups and had to go gather dirty ones laying around pool and beach area to wash before they could pour your drink. they acted like it bothered them to order one and the quality of drinks was poor. service in buffet was lacking by not even being able to get water refilled. room wasn't clean the second day and had to call down for more coffee and bottle water and they never showed up. internet and access to room safe was extra money

ROOM - Same as others FOOD - Much Better than others DRINKS - Limited alcohol choices GROUNDS - In jungle setting better a break from sun is good AMENITIES - Same to slightly better than others BEACH - Same PRICE - Same but, at roughly $ 50/person more the good food was worth every penny more

Ave. Xaman-Ha Playa del Carmen QROO

Hotel highlights

  • Free parking
  • Onsite dining
  • Marina
  • Spa

Located in Playacar within a 5-minute walk of Playacar Golf Club, The Reef Playacar All Inclusive Beach Resort is within a mile (2 km) of Playa del Carmen Maritime Terminal. This 196-room, 3.5-star resort has 2 outdoor pools along with a marina and a full-service spa. On the beach, the resort is also close to Yucatek Divers and Central Square.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

The Reef Playacar All Inclusive Beach Resort's 196 air-conditioned rooms provide furnished balconies or patios, refrigerators, and free bottled water. Guests can expect WiFi and 32-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ceiling fans, ironing boards, and desks are also standard.


Property features

The Reef Playacar All Inclusive Beach Resort features a marina, a full-service spa, and 2 outdoor pools. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a meeting room.

Guest reviews for The Reef Playacar All Inclusive Beach Resort

Everyone (13) Couples (41) Family (21) Friends (10) Other (1)
4

outstanding food, service and of course drinks.

Everyone

The hotel is outstanding. Antway, Its about a 25 min walk to 5th ave. No problem. Or just pay a taxi $5.00 us. That includes tip. Currently its 17.35 pesos per US. I like to bring lots of ones and fives, talk to the same staff i.e. concierge, bar tenders and tip. Doing this goes along way for us cheap Americans and you would be surprised how grateful they are and your service quality will go off the chart. By the way, Security on 5th Ave is really good. At the time of this post it was recommended that we stay at or near 5th. Guys the beaches are so "cheeky" my conservative wife says next time we go she wants to get one those rear end flossy bottom suits. Good luck Amigo!

By , from minneapolis on Mar 17, 2018

Review comment responded on Mar 21, 2018

Dear Terry, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. Indeed, our wonderful position in the Playacar allows us to provide unique and recreational vacations. It is a separated, safe and quite neighborhood, which is surrounded by nature and only a few minutes far away from the heart of Playa del Carmen, the 5th Avenue. We are glad that you received our excellent service. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We hope to welcome you back to our hotel. Kind regards,

5

beautiful resort thats very close to beach!

Everyone

The resort has a rainforest feel, as you walk through you feel very relaxed. The beach is just steps away and all the staff is there to serve you in any way that they can. Anything you need at all, they make it happen. I recommend this place for couples! Not so much kids, unless you plan on leaving multiple times.

By , from IL on Dec 22, 2017

Review comment responded on Dec 29, 2017

Dear Lindsay, We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days. We are pleased to hear that you enjoyed our lush gardens! The nature surrounding the property is a favorite of ours as well. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your kind comments with them. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

2

stinking room and bad beads.

Everyone

will never go back again. the room stinks beds are horrible should had brought pillows also they charged me 38$ for laundry washing 3-4 shorts and shirts. the beach is close but very dangerous for kids because of the stupid people with water jets ski they come flying fast on water and on the sand. thank God nobody got hurt. the only good thing is the food and the staff was very nice and friendly. except the two guys working as dj.

By , from Michigan on Dec 13, 2017

Review comment responded on Jan 31, 2018

Dear Mario, Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations. Please allow us to inform you that since our resort is located in a zone surrounded by a tropical forest, alleviate the humidity/sewer smell condition is beyond our control as a consequence of our geographical location. We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months and that five villas had already been remodeled. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Regarding your comment about the water ski we would like to mention that the people that rides them does not work for the hotel. We would like to apologize for this and inform you that our Marina Manager have talked to them about being catious so we hope that it does not happen again. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your comments with them. We hope that you will change your mind and provide us with the opportunity to host your holiday again in the future so we can treat you with the level of excellence that you truly deserve. Kind regards,

4

just perfec for me and my gusband

Everyone

Great entertainment the boys by the pool were fantasti

By on Nov 11, 2017

Review comment responded on Nov 15, 2017

Dear guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days. We are glad that you received our excellent service. We will share your comments with our Entertainment staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We would be pleased to welcome you and your husband back at The Reef Playacar. Kind regards,

4

friendly, accommadating hotel

Everyone

. Upside - great, friendly staff. A wonderful collection of international guests to meet. Downside - the shows And the pool bar music tend to be quite loud.

By , from Calgary on Nov 11, 2017

Review comment responded on Nov 16, 2017

Dear Jamie, We sincerely appreciate the time invested to share your personal impression of your recent visit at our resort; it was all our pleasure to host you. We are very happy that you recognized that our hotel stands for a familiar and friendly atmosphere. We make all our efforts to provide unforgettable and unique experiences. Indeed, our wonderful position in Playacar allows us to provide unique and recreational vacations. It is a separated, safe and quite neighborhood, which is surrounded by nature and only a few minutes far away from the heart of Playa del Carmen, the 5th Avenue. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your kind comments with them. Regarding the music at the swimming pool we would like to mention that the entertainment staff sometimes needs to turn up the volume for the activities and then they put it down. We already sent the review to our Entertainment Manager so that he knows about this. We would be pleased to welcome you and your family back at The Reef Playacar. Kind regards,

5

beautiful beach just in front of the hotel.

Couples

Nice hotel, recommended 100% High quality service, very good people working on this hotel. Good food. Best of all.. was the beach in front. The beach in Playar is amazing and the service on was very good too.

By , from Santiago on Nov 7, 2017

Review comment responded on Nov 16, 2017

Dear Alejandro, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. Indeed, our wonderful position in the Playacar allows us to provide unique and recreational vacations. It is a separated, safe and quite neighborhood, which is surrounded by nature and only a few minutes far away from the heart of Playa del Carmen, the 5th Avenue. It is a pleasure to know that you also enjoyed The Reef Marina activities and we will let them know about it. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your kind comments with them. We would be pleased to have you back in our hotel. Kind regards,

5

fantastic resort!!

Everyone

Fabulous resort...everything was amazing...the staff, food, grounds, views, beach, and the bars..we couldn't be more and we're already making plans to return...you should go...you won't regret it!!!

By , from CT on Jul 10, 2017

Review comment responded on Jul 12, 2017

Dear Jessica, It is a pleasure to read such a wonderful review. We are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We are glad that you received our excellent service. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We are pleased to know that you enjoyed our delicious food. Indeed, we make every effort to provide a wide choice of dishes by offering an assortment of restaurants, a la Carte Italian and Mexican as well as the buffet. It will be a pleasure to host you again in the future. Kind regards,

2

nice try, but failed to impress

Everyone

Food often cold and tasteless. Room AC leaked, wife slipped and hurt herself. Staff repaired it quickly but management unconcerned about her injuries. Sewer smell outside. got sick for days, eaten alive by moscuitos but couldn't use decent bug spray since it's not "eco friendly".

By , from Oregon on Jul 6, 2017

4

great hotel on the beach!

Everyone
Ocean view from hotel Hotel view from beach

Great place to stay. Direct beach access. Very friendly staff. Room was great but you could hear everything going on outside your door so it could get a little noisy. Food and drinks were good. Very close to 5ta Avenida. Very safe area. The only thing I didn't like was that we arrived to the hotel at 7:20 am and were not allowed to check in until 3pm.

By , from Los Angeles on Jul 4, 2017

Review comment responded on Jul 11, 2017

Dear Eileen, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days. We are glad that you received our excellent service. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We are sorry to know about the outside noise and we would like to apologize for this. Please let us inform you that you can always call our Reception staff and they will be pleased to assist you with any matter. Regarding the check in time please note that it is a 3:00 pm. That information is provided before arrival so that all our guests know about this. However, if the room is not ready before the check in time we always put the suitcases away and provide our guests the bracelet so that they can enjoy the hotel facilities until the room is ready. We would be pleased to welcome you and your family back at The Reef Playacar. Kind regards,

2

website is deceiving and not what we expected.

Everyone

The beds were hard as rocks and the bathroom was in need of significant repair (including the ants running all over the counter and tub). No nightlife to speak of. The staff was friendly and helpful, especially those at the marina.

By on May 12, 2017

Review comment responded on Jul 11, 2017

Dear guest, Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations. We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months and that two villas had already been remodeled. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope that we can convince you to change your mind about another visit to our property. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service. We would be very happy to have the opportunity to welcome you again so that you can enjoy our facilities and services, hoping to change the perception you have left with. Kind regards,