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Secrets Silversands Riviera Cancun All Inclusive

4.5 out of 5.0

Recent guest reviews

My wife and I stayed here with 2 other couples for 4 days recently and cannot say enough about this resort. The grounds were immaculate, the pools were crystal clear... The food was excellent as were the drinks. Honestly, I didn't expect such variety and quality from a resort in this price range; I would have expected it at much costlier places. The staff was wonderful, very attentive and friendly. My only "gripe" if you will is that there could have been more consistency in how the room was cleaned and/or turned-down in the evening. Sometimes they refilled the mini-bar, sometimes not... sometimes we had a schedule of the next day's events and sometimes not. Sometimes we had 6 wash-clothes and no hand-towels... Things like that. NONE OF THAT affected our stay or this review in anyway what-so-ever. You will not be disappointed.

Secrets promotes this resort as top quality w/exceptional service. Absolutely NOT accurate! Facility is older and not well maintained, unfriendly staff (possibly unhappy), terrible food (not fresh) buffets are not replenished and staff is hard to find for beverages and clearing old plates, minimal music at main pool unless water aerobics or water volleyball going on. Understaffed in general. If you are looking for a resort with great atmosphere, unlimited quality food with exceptional customer service, this is NOT the resort for you! Look elsewhere!

We loved everything. If I could change one thing it would be the door to the toilet. No privacy.

My girlfriend and I needed a quick, relaxing getaway to warm, sunny Mexico and we wanted to stay at an all-inclusive resort for adults only. We found the ideal resort--Secrets SilverSands Riviera Cancun. It's a gorgeous, medium sized modern facility with extremely spacious rooms, delicious food, and the most warm and friendly staff.

Beautiful resort loved the staff, food, and room. Entertainment staff very fun and engaging. Will definitely stay at silver sands again next year

Second time to this resort. Great beach walks. Good food. Our only complaint is they are not accommodating to groups of 8 or more.

We have been at Cabos for 4 times. This is our first time travel to Cancun. The hotel we stay is very clean and very continent. Plan to go again.

I researched a lot of the reviews before choosing this resort. I would say they are very accurate: friendly staff (Filipe and Mayra definitely stood out among the rest). The beach is rocky in spots but plenty that is soft. On days that there is rough sea a lot of seaweed washed up but they do a great job of keeping the beach clean. I especially liked the endless options for pools, if you wanted a quiet spot to read or if you wanted to be entertained there was plenty of options for both! Something we didn't discover till the end of our trip is that there is a sushi bar inside the Asian restaurant!

The property is welcoming and the staff and dining is top notch. The rooms are in need of TLC. Our first room was older and when we let the staff know they quickly moved us to a better location.

Excellent pools, beautiful property, amazing spa, and the beach was extremely peaceful

Good food, preferred was a waste of money. Room was not what I thought. They try to get u to visit properties to buy time shares but don't tell u .

My friend and I went for 6 days and were pleasantly surprised by the quality for the price. We had a lower level garden view room so basically the cheapest they have and it was still nice, clean, modern, and close to everything at the resort. There were tons of pools that all had different vibes. If you like to party the main pool is the place to be, however if you want to read a book and relax there are plenty of quiet peaceful spots as well. We never left the resort and wished we had a few more days when it was time to go. We would go back or visit this or another Secrets resort!

We were greeted with sparkling wine upon arrival. After check-in we met with a representative that gave us a brief overview of the property and amenities. We did not have high expectations of the food; being at Mexican All-inclusives before. The food was outstanding, the service was exceptional. The staff loves their jobs and it shows with the way they attend to each guests requests. Beware: local vendors allowed to sell trinkets and knick-knacks on the property. The same items the resort sells in their gift shops are sold by Street Vendorsn on the property. However, the pushiness, sketchiness and price gowging of these vendors are the issue. A shark-tooth necklace in giftshop $6, same necklace from vendors $24. Stay Away! Visit Elvia and Guadelupe in the coffee shop, they are a true delight. Much like everyone else they strive to completely serve and satisfy the needs of the guests. Rooms were modern and swanky. Felt like a Malibu beach house. Ceramic tile throughout, bathroom was huge, double walk-in shower with bench. The small extra door for ROM service orders was an awesome feature used everyday. Beach was remarkable, but rocky. Riverea Maya is all coral so water shoes are a must to save your feet in the ocean. Cannot wait to go back and was so sad to head back home to a cold and rainy Michigan March.

Enjoyed the location, staff and fellow patrons. Was separated from the spring breakers, a good thing. Room could use some TLC. Good was great. Would recommend.

The entire staff was awesome! Isais, bartender at the swim-up pool bar, was our favorite. The entertainment crew (Miguel, Juan, Xavi) made every day fun, even just lounging by the pool. Activities during the day, shows at night, live bands, etc...something for everyone. Definitely didn't expect the food to be good at an all-inclusive but it was actually fantastic. Everything was incredibly clean, from the restaurants to the pools to the lobby and of course the hotel rooms. Would recommend this place in a heartbeat.

Had a great family trip, the staff went out of their way to welcome us and make our stay very enjoyable. They had daily entertainment from participation games, to group exercise to great music productions. The food, wine and liquor were top shelf and wait staff make the dining experience memorable. The rooms were comfortable, clean and romantic. Look forward to another opportunity to visit a Secrets resort.

Wonderful experience. Was both very relaxing and eventful at the same time. You could easily relax by the pool - or play a pick up game of volleyball. Excellent staff/waiters were abundant and always ensuring you had everything you needed (drinks, towels, food, etc...) Super fun and entertaining events team (Juan, Esteffi, Gibran, Ana Banana) were a joy to be around. Very energetic and playful/joking to make all the guest feel comfortable and appreciated. The comradely between them showed how much they enjoyed their jobs. Multiple themed restaurants (French, Mexican, Italian, Mediterranean, Seafood, Hibachi), multiple pools and multiple bars made for a wonderful selection. Head to the main pool for fun activities or relax at one of the other 7 separate pools for peace and quiet. Rooms were spacious and clean. Nice walk-in shower and Jacuzzi-style tub. Double sinks for him/her. Only complaint is the lack of a fan in the bathroom. We were always greeted with a Hola or Buenos Dias by ALL staff members (maintenance, waiters, groundskeepers, receptionists, management, etc...) Will definitely return to Secrets Silversands Riviera Cancun in the near future. Price paid for our stay with airfare was outstanding - an the top-notch service we experienced was more than we hoped for. Stayed October 2015, traveled as a couple

4th Secrets resort did not disappoint. Loved all the outside bars/sitting areas and great lobby bar! Not a great beach but knew that going into this trip.

We met here with two other couples for our yearly getaway and we could not have picked a better resort. Everything was amazing from the food, to the drinks, to the service. We would definitely recommend it and we can't wait to go back!

AWESOME HOTEL WITH AMAZING SERVICE. FOOD WAS EXCELLENT AND POOL DRINKS WERE AWESOME.

Room options

Junior Suite Swim Out 1King Bed-Adts Only

King 1 | Sleeps 2

Preferred Club Junior Suite Ocean Front, 1 King Bed

King 1 | Queen 2 | Sleeps 2

Junior Suite Pool View, 1 King Bed - Adults Only

King 1 | Sleeps 2

Preferred Club Junior Suite Pool View, 1 King Bed

King 1 | Queen 2 | Sleeps 2

Guest reviews for Secrets Silversands Riviera Cancun All Inclusive

Everyone (12) Couples (311) Family (15) Friends (32) Other (16)
5

excellent resort for the money!

Couples

My wife and I stayed here with 2 other couples for 4 days recently and cannot say enough about this resort. The grounds were immaculate, the pools were crystal clear... The food was excellent as were the drinks. Honestly, I didn't expect such variety and quality from a resort in this price range; I would have expected it at much costlier places. The staff was wonderful, very attentive and friendly. My only "gripe" if you will is that there could have been more consistency in how the room was cleaned and/or turned-down in the evening. Sometimes they refilled the mini-bar, sometimes not... sometimes we had a schedule of the next day's events and sometimes not. Sometimes we had 6 wash-clothes and no hand-towels... Things like that. NONE OF THAT affected our stay or this review in anyway what-so-ever. You will not be disappointed.

By , from Ohio on Jul 24, 2017

Review comment responded on Jul 29, 2017

Dear Tony, Thank you for sharing your comments about your recent stay at Secrets Silversands Riviera Cancun. For us was a pleasure to host you. We are glad to read that you liked the excellent food in all our restaurants and the crystal clear water in our pools. Hope you give us the chance to host you again in near future. Kind regards.

1

did not meet high standards described

Everyone

Secrets promotes this resort as top quality w/exceptional service. Absolutely NOT accurate! Facility is older and not well maintained, unfriendly staff (possibly unhappy), terrible food (not fresh) buffets are not replenished and staff is hard to find for beverages and clearing old plates, minimal music at main pool unless water aerobics or water volleyball going on. Understaffed in general. If you are looking for a resort with great atmosphere, unlimited quality food with exceptional customer service, this is NOT the resort for you! Look elsewhere!

By on Jun 23, 2017

Review comment responded on Aug 1, 2017

Dear guest, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. Regards.

5

nice and relaxing. great entertainment staff.

Everyone

We loved everything. If I could change one thing it would be the door to the toilet. No privacy.

By , from Texas on Jun 11, 2017

Review comment responded on Aug 1, 2017

Dear Kim, Thank you for choosing Secrets Silversands Riviera Cancun as your host. For us was a pleasure to host you. Hope you give us the chance to host you again in near future. Regards.

5

very nice, all-inclusive resort for adults only

Everyone

My girlfriend and I needed a quick, relaxing getaway to warm, sunny Mexico and we wanted to stay at an all-inclusive resort for adults only. We found the ideal resort--Secrets SilverSands Riviera Cancun. It's a gorgeous, medium sized modern facility with extremely spacious rooms, delicious food, and the most warm and friendly staff.

By , from New York on May 24, 2017

5

week of paradise weather was perfect

Everyone

Beautiful resort loved the staff, food, and room. Entertainment staff very fun and engaging. Will definitely stay at silver sands again next year

By on Dec 17, 2016

4

great location

Everyone

Second time to this resort. Great beach walks. Good food. Our only complaint is they are not accommodating to groups of 8 or more.

By on Dec 14, 2016

5

first time at cancun

Everyone

We have been at Cabos for 4 times. This is our first time travel to Cancun. The hotel we stay is very clean and very continent. Plan to go again.

By , from san diego on Nov 16, 2016

4

excellent hotel, great staff!

Everyone

I researched a lot of the reviews before choosing this resort. I would say they are very accurate: friendly staff (Filipe and Mayra definitely stood out among the rest). The beach is rocky in spots but plenty that is soft. On days that there is rough sea a lot of seaweed washed up but they do a great job of keeping the beach clean. I especially liked the endless options for pools, if you wanted a quiet spot to read or if you wanted to be entertained there was plenty of options for both! Something we didn't discover till the end of our trip is that there is a sushi bar inside the Asian restaurant!

By on Oct 24, 2016

4

good, almost great

Couples

The property is welcoming and the staff and dining is top notch. The rooms are in need of TLC. Our first room was older and when we let the staff know they quickly moved us to a better location.

By on Oct 16, 2016

5

nice property, excellent pools

Everyone

Excellent pools, beautiful property, amazing spa, and the beach was extremely peaceful

By , from Northern California on Sep 28, 2016

Review comment responded on Oct 3, 2016

Dear Marc, Thank you for kindly comments, we would love to host you back in a really near future. Please do not hesitate in contact us prior your next visit. Warm an sunny regards from Secrets Silversands Riviera Cancun,