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Platinum Yucatan Princess Adults Only - All inclusive

4.5 out of 5.0

Recent guest reviews

Everything about the resort was excellent the staff, the room, the food, and the service. Activities were available for throughout the day, the beach was relaxing and with a short walk you could go to the family beach and do a variety of water activities. We had a chance to do a couple massage which was relaxing and well priced. Overall, I couldn't have asked for a better honeymoon trip. (PS The double rainfall shower heads are amazing!!)

Great hotel in general. The food was not up to par though, and the beach was horrible. The staff was amazing! The hotel was super clean with amazing rooms!

Second time there, great place! Food is excellent, staff is great, ocean kind of rocky but I already knew that just walk down the beach a bit if you want to swim. We had great housekeeping, clean sheets every day, towel art on the bed every day, restocked fridge everyday. Room did get a little humid at night.

Enjoyed my stay, beautiful Resort, nice beach. WiFi is terrible. Could be more authentic Mexican food, and more food options. Overall would maybe consider returning to this resort, but will definitely be returning to Mexico to go to Coba.

The hotel staff is amazing from the moment you arrive. Everything was included such as food and drinks. Room was amazing especially the swim out rooms. Definitely worth the money!

This resort has an amazing atmosphere and view. The rooms are beautiful and the staff is friendly and very welcoming.

Beautiful hotel. I am 34 and I felt like a kid. Average age of people 55+

Nice hotel, but rocky beach, not swimmable. Everything else is OK (food, surrounding's, etc.)

Not top tier like advertised, sweet people but quality of hotel is very average, food not what I'm accustomed to with nice hotels, (cruise food)

Check in process and the room were excellent. Unfortunately, we arrived late, and all bars, restaurants, and snack places were closed. As a general rule, at Five Star hotels, there is some place with food or late night snack is always open.

Enjoyed a relaxing 6 day stay at this beautiful resort. If service is important to you this is the place to stay. Nicest room we've ever stayed in, fantastic food and drinks, and the pools are amazing! Entertainment staff was great, don't miss the foam party!

Hotel is bait and switch. You think your booking the wonderful pictures of the pool next to your room near the beach and when you get there they put you in a building that's over half a mile from the beach and then you have to upgrade to a room that you originally purchased.. call down to me and asked for more beer was told there's an extra charge if you drink more than two beers out of the refrigerator? Seriously no one at this hotel cares about anything. Clientele is predominantly European and from Spain, and they don't tip so the staffers there could care less.

Comparing it to other top end resorts it is in the middle of the pack. The food isn't bad, but no one is really looking forward to eating all that much. They make an effort to switch up the menu but still not as many options as you would expect. Mind you I'm not a picky eater. The Internet connection is God awful so get ready to be completely disconnected from the rest of the world, which for the most part is fine, but if I need to get on WiFi it should not be a pain. The main pool was a good time, especially the foam party. Bartenders at the main pool Jose and Colli were very good and on top of everything. The front desk workers were essentially pointless and had no answers for any basic questions. But the other staff members were nice and worked hard to make sure you were taken care of. The beach is pretty close to the resort and nice and scenic. The water is pretty but when entering the water it is pretty jagged and rocky. You have to go further into the water for it to smooth out. But that is not the hotel's fault. The other vacationers were all different ages but for the most part they were all pretty friendly and looking to relax. I do recommend going to 5th Ave in the city of playa del Carmen. It is a cool experience to see the hustle and bustle, and yes we felt completely safe.

It has some really good shows and choice of 5 reasturants the swim up rooms are great and rooms are very large

Staff is super friendly, nice and attentive, Food not so great, ugly beach full of algie, rooms smell a little weird

Amazing hotel, the beach is a bit rocky but that's out of their control. The staff was excellent I definitely recommend

The staff was friendly, facility was nice. The food was ok. My fiance got diarrhea a couple of times but he tries food that I wont. There were signs posted for crocdile, although I never seen one, that made mecfeel uncomfortable while near the beach. There was a swamp area about 30 feet from the beach.

Had an amazing time. Went for four days. This was our 5th time in Mexico. 4 in cancun and 1st in Riviera maya. I will say riviera maya is like a high class cancun. It was great. The hotel staff was great all around. Good attention and service. The reason I gave it 3 stars it's for the food poor selection and quality. We didn't enjoy the buffet at all and dinner wasn't all that great neither and we're not picky when it comes to that. Everything else was great. The room is beautiful. Our other complaint is the beach. Way to rocky for at least 15feet in when you walk into water. At times I gave up trying to get in because of the rocks. Besides that the beach is beautiful and you can walk a bit further where there's no rocks. But who always wants to walk? Overall great experience, and staff was very entertaining.

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Platinum Yucatan Princess Adults Only - All inclusive places you within a few miles (5 km) of El Camaleon Golf Club and Gran Coral Golf. This 472-room, 4.5-star resort has 13 outdoor pools along with a full-service spa and 6 restaurants. It's on the beach and also close to 28 de Julio Square and Guadalupe Church.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Relish the international cuisine at Yucatan, one of 6 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 472 air-conditioned accommodations feature furnished balconies and afford space to spread out with living rooms. Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free minibar items, coffee makers, and free bottled water are also standard.


Property features

Guests of Platinum Yucatan Princess Adults Only - All inclusive have access to a full-service spa, 13 outdoor pools, and a nightclub. If you drive, put free parking to good use. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a fitness center, a spa tub, and a sauna.

Room options

Junior Suite, Pool Access ((Swimout) Deluxe)

King 1 | Sleeps 3

Deluxe Room, Swimout (Platinum)

Full 2 | King 1 | Sleeps 3

Deluxe Room (Platinum)

Full 2 | King 1 | Sleeps 3

Suite, Round Bed (Honeymoon)

King 1 | Sleeps 2

Guest reviews for Platinum Yucatan Princess Adults Only - All inclusive

Everyone (25) Couples (34) Business (2) Family (1) Other (4) Friends (6)
5

perfect honeymoon getaway

Couples

Everything about the resort was excellent the staff, the room, the food, and the service. Activities were available for throughout the day, the beach was relaxing and with a short walk you could go to the family beach and do a variety of water activities. We had a chance to do a couple massage which was relaxing and well priced. Overall, I couldn't have asked for a better honeymoon trip. (PS The double rainfall shower heads are amazing!!)

By , from Washington, DC on Jun 5, 2017

4

great hotel!

Everyone

Great hotel in general. The food was not up to par though, and the beach was horrible. The staff was amazing! The hotel was super clean with amazing rooms!

By , from Chicago on May 27, 2017

Review comment responded on Jun 22, 2017

Dear J, Thank you so much for taking the time to leave us your feedback on your recent experience at Platinum Yucatan Princess. We have taken note about the remarks you did in you review, we have addressed to the management in order to take actions to improve. We are looking forward to host you in the near future. Kind regards.

5
Everyone

Second time there, great place! Food is excellent, staff is great, ocean kind of rocky but I already knew that just walk down the beach a bit if you want to swim. We had great housekeeping, clean sheets every day, towel art on the bed every day, restocked fridge everyday. Room did get a little humid at night.

By on May 15, 2017

Review comment responded on May 17, 2017

Dear guest, Thank you for choosing Platinum Yucatán Princess Hotel as your holiday destination. We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services. We have talked to the hotel management in order to keep improving. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high-quality service. Looking forward to welcoming you again in the near future, Best regards,

4

beautiful resort

Everyone
Grounds Beach

Enjoyed my stay, beautiful Resort, nice beach. WiFi is terrible. Could be more authentic Mexican food, and more food options. Overall would maybe consider returning to this resort, but will definitely be returning to Mexico to go to Coba.

By , from Rock Island,IL on Mar 27, 2017

Review comment responded on Mar 30, 2017

Dear Kelly, Thank you for choosing Platinum Yucatan Princess as your holiday destination. We are pleased to know you had a delightful stay with us. We strive in having a great ambiance to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Best regards,

5

very nice hotel that's directly on the beach.

Everyone
Tub Walk in shower for three King size bed Tv

The hotel staff is amazing from the moment you arrive. Everything was included such as food and drinks. Room was amazing especially the swim out rooms. Definitely worth the money!

By , from atlanta, ga on Mar 19, 2017

Review comment responded on Mar 22, 2017

Dea ChaNae, It is indeed a pleasure to receive such a nice review highlighting our facilities, services, and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We will love to host you again, Bets regards,

5

amazing hotel next to the beach.

Everyone

This resort has an amazing atmosphere and view. The rooms are beautiful and the staff is friendly and very welcoming.

By on Mar 2, 2017

Review comment responded on Mar 5, 2017

Thank you for posting this great review. We hope that this mean that you will visit us again in the near future. Best regards.

4

beautiful hotel. not for young people.

Everyone

Beautiful hotel. I am 34 and I felt like a kid. Average age of people 55+

By on Feb 16, 2017

Review comment responded on Feb 23, 2017

Dear Guest, Thank you for choosing Platinum Yucatan Princess. We are happy to read you enjoyed your stay. We hope to have the pleasure to welcome you again in the near future, Best regards,

3

nice hotel, but rocky beach, not swimmable

Everyone

Nice hotel, but rocky beach, not swimmable. Everything else is OK (food, surrounding's, etc.)

By , from NY on Jan 16, 2017

Review comment responded on Feb 24, 2017

Dear Alexander, Thank you for taking the time to share you experience with the Orbitz community. We are happy to know you enjoyed the service, the food and the sourroundings. We do not wan´t to miss the occassion to clarify that Platinum Yucatan Princess is not part of Grand Sunset, is a sister hotel located beside. Guests staying at Platinum Yucatan Princess have free access to all the facilities of the sisters hotel. We hope to have a second opportunity to demonstrate the high standars we are known for. Sincerely,

2
Everyone

Not top tier like advertised, sweet people but quality of hotel is very average, food not what I'm accustomed to with nice hotels, (cruise food)

By on Jan 3, 2017

4

nice hotel but it's way overrated

Couples

Check in process and the room were excellent. Unfortunately, we arrived late, and all bars, restaurants, and snack places were closed. As a general rule, at Five Star hotels, there is some place with food or late night snack is always open.

By on Dec 24, 2016