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Platinum Yucatan Princess Adults Only - All inclusive

4.5 out of 5.0

Recent guest reviews

Hotel is small but comfortable, dining rooms are very well done with excellent food. Buffet is ok, not bad with some goodies. We've been to many resorts and this wasn't bad. Pool area is by far too small for the population of guests. Beach is great until the seaweed in the water. Needs more staff, updated rooms and cleaning services for other than inside rooms. Rooms are quite comfortable and showers are nice and very big. Dining room staff is excellent.

I loved our experience at the hotel. The food at the breakast and lunch buffet was not very good. I highly recommend the hotel to offer additional options for breakfast and lunch.

Staff was very friendly and accommodating. The evening shows were entertaining. The hotel was very well maintained. It rained for two days, so the beach was rough.

I want to start out this review by saying there is nothing wrong with this resort for a vacation, I have just been to others that have blown me away before. The staff at the resort is wonderful and attentive - any request you make will be met if you find something unsatisfactory. The rooms are gigantic. The balconies were the best ending to our day. The shower was incredible. The resort is divided into two sections, both sort of remote from each other, lending the experience to be more of a private, intimate vacation for a couple as opposed to a group of friends. Long swimming pools run the length of the buildings that contain the rooms, with swim-out suites on the first floor so no one really congregates in those pools. The larger pools have music and (corny) games all day long. The beach is a little bit of a walk through the resort. The beach is small, full of seaweed, and does not have the crystal clear blue water that much of Mexico has. This is not the resort to go to if you're looking for a beach vacation. The food options are many and the buffet was good. Nightly entertainment kept us going after the sun went down. The spa is great. The sports complex is too far removed from the resort to encourage anyone to want to go there, but it is an option. The resort offers a shuttle to 5th Ave in downtown Playa del Carmen which is popular and a great spot for a day trip or a night out. Attracts an older crowd - at 30, we were the youngest people here by 10 years.

Recommend the Jr Suite with swim-up...especially a 1st floor unit. Walk right out off back terrace into pool. Beautiful grounds. Lotsa seaweed on the beach

Had a great stay at the hotel. The staff specially Jean who sits at the reception made our stay very pleasant and comfortable.

Second visit. Staff very accommodating, great food, relaxing week!

The price was affordable and the resort is beautiful. The staff, food, activities and evening shows were excellent. They put on 3 amazing shows the week we were there. The resort had a round trip shuttle that took you downtown. Loved the water park Xel-Ha and Chichen Itza was amazing.

Everything about the resort was excellent the staff, the room, the food, and the service. Activities were available for throughout the day, the beach was relaxing and with a short walk you could go to the family beach and do a variety of water activities. We had a chance to do a couple massage which was relaxing and well priced. Overall, I couldn't have asked for a better honeymoon trip. (PS The double rainfall shower heads are amazing!!)

Great hotel in general. The food was not up to par though, and the beach was horrible. The staff was amazing! The hotel was super clean with amazing rooms!

Second time there, great place! Food is excellent, staff is great, ocean kind of rocky but I already knew that just walk down the beach a bit if you want to swim. We had great housekeeping, clean sheets every day, towel art on the bed every day, restocked fridge everyday. Room did get a little humid at night.

Enjoyed my stay, beautiful Resort, nice beach. WiFi is terrible. Could be more authentic Mexican food, and more food options. Overall would maybe consider returning to this resort, but will definitely be returning to Mexico to go to Coba.

The hotel staff is amazing from the moment you arrive. Everything was included such as food and drinks. Room was amazing especially the swim out rooms. Definitely worth the money!

This resort has an amazing atmosphere and view. The rooms are beautiful and the staff is friendly and very welcoming.

Beautiful hotel. I am 34 and I felt like a kid. Average age of people 55+

Nice hotel, but rocky beach, not swimmable. Everything else is OK (food, surrounding's, etc.)

Not top tier like advertised, sweet people but quality of hotel is very average, food not what I'm accustomed to with nice hotels, (cruise food)

Check in process and the room were excellent. Unfortunately, we arrived late, and all bars, restaurants, and snack places were closed. As a general rule, at Five Star hotels, there is some place with food or late night snack is always open.

Enjoyed a relaxing 6 day stay at this beautiful resort. If service is important to you this is the place to stay. Nicest room we've ever stayed in, fantastic food and drinks, and the pools are amazing! Entertainment staff was great, don't miss the foam party!

Prolongacion 5ta Avenida Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Platinum Yucatan Princess Adults Only - All inclusive places you within a few miles (5 km) of El Camaleon Golf Club and Grand Coral Golf Riviera Maya. This 472-room, 4.5-star resort has 13 outdoor pools along with a full-service spa and 6 restaurants. It's on the beach and also close to Punta Esmeralda Beach and 28 de Julio Square.


Dining

Relish the international cuisine at Yucatan, one of 6 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 472 air-conditioned accommodations feature furnished balconies and afford space to spread out with living rooms. Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free minibar items, coffee makers, and free bottled water are also standard.


Property features

Guests of Platinum Yucatan Princess Adults Only - All inclusive have access to a full-service spa, 13 outdoor pools, and a nightclub. If you drive, put free parking to good use. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a fitness center, a spa tub, and a sauna.

Guest reviews for Platinum Yucatan Princess Adults Only - All inclusive

Everyone (31) Couples (36) Business (2) Family (1) Other (4) Friends (6)
4
Couples

Hotel is small but comfortable, dining rooms are very well done with excellent food. Buffet is ok, not bad with some goodies. We've been to many resorts and this wasn't bad. Pool area is by far too small for the population of guests. Beach is great until the seaweed in the water. Needs more staff, updated rooms and cleaning services for other than inside rooms. Rooms are quite comfortable and showers are nice and very big. Dining room staff is excellent.

By , from Colorado on Apr 18, 2018

5
Everyone

I loved our experience at the hotel. The food at the breakast and lunch buffet was not very good. I highly recommend the hotel to offer additional options for breakfast and lunch.

By on Mar 19, 2018

Review comment responded on Apr 11, 2018

Dear Guest, Thank you for your feedback about your recent stay at the resort. We have shared your comments with our executive chef in order to review the options for breakfast and lunch in our buffet. Be sure he will find ways to improve in this area. We hope to see you very soon.

5

nice swim up rooms

Couples

Staff was very friendly and accommodating. The evening shows were entertaining. The hotel was very well maintained. It rained for two days, so the beach was rough.

By , from Chicago, IL on Mar 12, 2018

4

resort for quiet, secluded couple's vacation

Everyone

I want to start out this review by saying there is nothing wrong with this resort for a vacation, I have just been to others that have blown me away before. The staff at the resort is wonderful and attentive - any request you make will be met if you find something unsatisfactory. The rooms are gigantic. The balconies were the best ending to our day. The shower was incredible. The resort is divided into two sections, both sort of remote from each other, lending the experience to be more of a private, intimate vacation for a couple as opposed to a group of friends. Long swimming pools run the length of the buildings that contain the rooms, with swim-out suites on the first floor so no one really congregates in those pools. The larger pools have music and (corny) games all day long. The beach is a little bit of a walk through the resort. The beach is small, full of seaweed, and does not have the crystal clear blue water that much of Mexico has. This is not the resort to go to if you're looking for a beach vacation. The food options are many and the buffet was good. Nightly entertainment kept us going after the sun went down. The spa is great. The sports complex is too far removed from the resort to encourage anyone to want to go there, but it is an option. The resort offers a shuttle to 5th Ave in downtown Playa del Carmen which is popular and a great spot for a day trip or a night out. Attracts an older crowd - at 30, we were the youngest people here by 10 years.

By , from Boston, MA on Mar 12, 2018

4
Everyone

Recommend the Jr Suite with swim-up...especially a 1st floor unit. Walk right out off back terrace into pool. Beautiful grounds. Lotsa seaweed on the beach

By on Mar 9, 2018

Review comment responded on Apr 11, 2018

Dear guest, Thank you for taking the time to write a brief review of your recent stay. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. It was a pleasure to host your holiday and hope you will provide us with an opportunity to host your holiday once again. Kind regards.

5
Everyone

Had a great stay at the hotel. The staff specially Jean who sits at the reception made our stay very pleasant and comfortable.

By on Sep 24, 2017

4
Everyone

Second visit. Staff very accommodating, great food, relaxing week!

By , from Chicago, Il on Jul 9, 2017

Review comment responded on Jul 19, 2017

Dear Jorie, Thank you for your loyalty visiting us for second time. We are so happy to read that you enjoyed so much the resort. We hope to host you for third time very soon. Kind regards.

5

great resort and the shows were extremely awesome.

Everyone

The price was affordable and the resort is beautiful. The staff, food, activities and evening shows were excellent. They put on 3 amazing shows the week we were there. The resort had a round trip shuttle that took you downtown. Loved the water park Xel-Ha and Chichen Itza was amazing.

By on Jul 4, 2017

Review comment responded on Jul 19, 2017

Dear guest, Thank you for share your experience with us, the feedback is very important for us. We would like to thank you for taking the time to highlight our hotel features. We are working to improve of our wifi, changes will be made in the near future. We are looking forward to welcome you back. Kind regards.

5

perfect honeymoon getaway

Couples

Everything about the resort was excellent the staff, the room, the food, and the service. Activities were available for throughout the day, the beach was relaxing and with a short walk you could go to the family beach and do a variety of water activities. We had a chance to do a couple massage which was relaxing and well priced. Overall, I couldn't have asked for a better honeymoon trip. (PS The double rainfall shower heads are amazing!!)

By , from Washington, DC on Jun 5, 2017

Review comment responded on Jul 19, 2017

Dear Ana, Thank you for choosing us as your holiday destination in your recent visit to the Riviera Maya. We are absolutely delighted to read that you enjoyed your stay at the resort, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We are looking forward to host you very soon. Kind regards.

4

great hotel!

Everyone

Great hotel in general. The food was not up to par though, and the beach was horrible. The staff was amazing! The hotel was super clean with amazing rooms!

By , from Chicago on May 27, 2017

Review comment responded on Jun 22, 2017

Dear J, Thank you so much for taking the time to leave us your feedback on your recent experience at Platinum Yucatan Princess. We have taken note about the remarks you did in you review, we have addressed to the management in order to take actions to improve. We are looking forward to host you in the near future. Kind regards.