Skip to main content
Beginning of main content

Recent guest reviews

Enrique and the entire Celsius staff were AMAZING! We were there everyday for the fish tacos!!!

Property is great, beach smells like there is a sewage spill.

Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.

Food was very good. We liked all the restaurants and buffet. Rooms were clean, staff was friendly. Kids liked the water park and pool. However there was no activities for teens at all, almost no entertainment for adults as well. Beach was full of a seaweed so we could not swim there but it’s not the hotel’s fault at all.

Amazing stuff and customer service! Clean rooms, nice restaurants. The things I missed was music on the beach and music at the pool in the mornings. Life is better with music!

The place was beautiful and very well maintained. food was delicious. My only complaint would be there needs to be better nightly entertainment. The bar shows were nice but the larger shows could use some work. Besides that the trip was great relaxing and the staff was incredibly helpful and nice when needed. I’d recommend.

This is a big resort. There is a family side and adult side. The draw back is you have to reserve supper reservations days in advance, or you get to eat the the buffet. The buffet changes every night. IF you can get in, you sit and wait around until you have your 9:30 pm reservation. You have to have the RESERVE bracelet to eat at one place. They also have there own smoothie bar on the beach and pool area. You will feel very safe on this resort.

The hotel has recently changed management and therefore some of the services and quality has also changed. This is no longer a 4 star resort

I like this Hotel very clean and nice. The waiter service can be better, not all but some waiters so relax and some was impudent special in adult restaurant! Kids klub very good, kids really enjoy time here. The Buffet disappointed, little choice of seafood, my friends told me before was better than now!

It’s a beautiful hotel but READ CAREFULLY, we got the most expensive package Orbitz offered only to realize that didn’t include access to some restaurants and pools. It was nice but we felt scammed. They sold us the ‘swim up’ suite and gave us a 3rd floor suite without even pool views

Amenities show inclusive all day full spa service but It’s not ..

Amazing Staff! Everyone was very friendly and serviced oriented, great fast service! Room service was also good. Rooms are very clean and huge, junior suite and up have jacuzzi on balcony. Food was good as well. Drinks are top shelf with Don Julio, Black Label, Jameson, ect Beach is small with limited layers, but has a nice hidden bar. Layout of the resort is a bit confusing and not open with beach views like most resorts. No ocean view / front rooms. Kids club was great with daily activities and open 10am - 9:45pm with breaks in between. Overall I would recommend this resort especially if traveling with kids!

The property is amazing, the different architecture was great, basically everything about it was great. Did not like the fact that they said that someone would be assigned to us to help with plans and activities, and it never happened. Did not care for the surrounding area.

This property was amazing. It was very luxury for the adults but went above and beyond for the children.

5ª Avenida, Playa del Carmen Playa del Carmen QROO

Hotel highlights

  • Close to Playa del Carmen Main Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Luis Donaldo Colosio, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a few miles (5 km) of popular sights such as Quinta Avenida and Quinta Alegría Shopping Mall. This 488-room, 5-star property has 5 outdoor pools along with a full-service spa and a free water park.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. This property is home to 13 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect to find free WiFi and 50-inch flat-screen TVs with cable channels and DVD players. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include furnished balconies, minibars, and safes.


Property features

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach property include a children's pool, a gym, and free WiFi in public areas.

Room options

Junior Suite Nikté Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Garden View

2 Queen Beds | 1 King Bed | Sleeps 4

Suite, Garden View

2 Queen Beds | Sleeps 5

Suite Nikté Garden View

2 Queen Beds | Sleeps 5

Guest reviews for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Everyone (32) Couples (6) Family (22)
5
Friends

Enrique and the entire Celsius staff were AMAZING! We were there everyday for the fish tacos!!!

By on Feb 14, 2024

Review comment responded on Feb 14, 2024

Dear Debra,Thank you for such a positive review of your stay.We are thrilled to hear that our team at Celsius, led by the ever-attentive Enrique, provided an experience that was nothing short of amazing, especially with our fish tacos that seem to have made quite the impression! Your appreciation for the pristine condition of our hotel and the sophistication of your room's amenities truly reflects our commitment to providing a luxurious and carefree stay for our guests. Moreover, we are glad that our services met your high expectations, adding to the harmonious and relaxed atmosphere we strive to create. Our commitment to creating an inviting and mindful environment, immersed in nature, is at the core of what we do, and it is inspiring to hear that this resonated with you during your stay.We look forward to seeing you again on your next stay.Best wishes,Guest Service Center Management

5
Family

Property is great, beach smells like there is a sewage spill.

By on Sep 7, 2023

Review comment responded on Sep 7, 2023

Dear Sam A,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards.

2
Everyone

By on Jul 12, 2023

Review comment responded on Jul 13, 2023

Apreciable Samuel Jordan,Gracias por compartir sus comentarios con nosotros.Lamentamos saber que su estancia no fuese como esperba y que el servicio y atención brindados por nuestro staff no estuviesen a la altura de sus expectaivas. Sin embrgo nos hubies encantado tener más detalles de las áreas y servicios que a su parecer debemos mejorar. Será un placer tenerlos de rgreso pronto para mostrarle los cambios que estaremos implementando.Saludos cordiales.

4
Family Family with small children

Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.

By on Jun 29, 2023

Review comment responded on Jun 30, 2023

Dear Alexa M,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We also appreciate your comments and suggestions about the lack of service shown by your concierge and the behavior displayed by Susana, their supervisors will address this situation personally. We would be honored to host you again to show you the improvements we will be making.Best regards

4
Family with small children Friends

Food was very good. We liked all the restaurants and buffet. Rooms were clean, staff was friendly. Kids liked the water park and pool. However there was no activities for teens at all, almost no entertainment for adults as well. Beach was full of a seaweed so we could not swim there but it’s not the hotel’s fault at all.

By on May 1, 2023

Review comment responded on May 2, 2023

Dear Constantin,Thank you for sharing oyur experience with us.Let us state that we are completely proud of the attentive and caring staff at the resort. As you experienced and it is mentioned in reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course, the entire ambiance, meals, beverages, facilities, and pools are important, but the service is always highlighted. We also appreciate your comments and suggestions regarding daily activities and shows. We hope to host you again soon to continue exceeding your expectations.Best regards.

5
Everyone

By on Apr 13, 2023

Review comment responded on May 4, 2023

Dear Andrea,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

4
Family Family with small children

By on Feb 26, 2023

Review comment responded on Feb 27, 2023

Dear Rashida,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

4
Family

Amazing stuff and customer service! Clean rooms, nice restaurants. The things I missed was music on the beach and music at the pool in the mornings. Life is better with music!

By on Dec 19, 2022

Review comment responded on Dec 20, 2022

Dear Mariela,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We will be honored to host you again soon to continue exceeding your expectationsBest regards

5
Partner Couples

The place was beautiful and very well maintained. food was delicious. My only complaint would be there needs to be better nightly entertainment. The bar shows were nice but the larger shows could use some work. Besides that the trip was great relaxing and the staff was incredibly helpful and nice when needed. I’d recommend.

By on Dec 8, 2022

Review comment responded on Dec 11, 2022

Dear Hayley,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We will be honored to host you again soon to continue exceeding your expectationsBest regards

5
Everyone

By on Oct 15, 2022

Review comment responded on Mar 6, 2023

Dear Tonya,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Paradisus Playa del Carmen - All Inclusive

5ª Avenida, Playa del Carmen, Playa del Carmen, QROO 77719
url importing http://www.orbitz.com/Playa-del-Carmen-Hotels-Paradisus-Playa-del-Carmen-–-Riviera-Maya---All-Inclusive.h4488514-p2.Hotel-Reviews
There was an error importing /Playa-del-Carmen-Hotels-Paradisus-Playa-del-Carmen-–-Riviera-Maya---All-Inclusive.h4488514-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Playa-del-Carmen-Hotels-Paradisus-Playa-del-Carmen-–-Riviera-Maya---All-Inclusive.h4488514-p2.Hotel-Reviews

Frequently asked questions