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Paradisus Playa del Carmen La Esmeralda All Inclusive

4.5 out of 5.0

Recent guest reviews

By far - This was the BEST vacation ever! The resort has the best all around for everything.. Food, service, and accommodation! Book with Family Concierge if you are coming with kids, because it is worth it! You will have your own personal "butler" to do everything for you. The resort is extremely clean, and smell great. Thanks to the wonderful people at the Paradisus for making our family vacation memorable. Special thanks to: Antonio, Ivan (bell service), Carlos, Mildred (the Market), Luis (grill sunrise), Cristian (Family Concierge, Verlin and Paulina (Family Concierge butler!!) Honestly you can pick anyone from the resort for a class A+ service.

We stayed at Paradisus Playa de Carmen for 6 days. The hotel is beautiful and the staff are one of the best we have seen at an all inclusive resort. We travel a lot to all inclusive resorts and the friendliness of staff was top tier. We enjoyed our stay, however we were not impressed with some the restaurants, In particular, the Italian restaurant (Olio) had the worst tasting food. Our kids got the Pizza and by far it was the worst pizza they have eaten. We stuck to the Buffets because the food was very good. Overall a very good resort!

A truly amazing experience. We found Utopia and will return soon to take it all in again. Exceptional!

Beach is as advertised - not white sand and clear water - rocky, small beach. Pool was ridiculously crowded - people were up at 6m to reserve spaces. If you got out to any of the pools by 7am most if not all of the spots were taken. We paid for the family concierge section - which overlooked a section of the pool. On two nights, outside of our room, the hotel set up special evening evenings involving loud music and lights. With two young children, we thought we were getting the family section. It was annoying and unprofessional - loud crowds with loud 70s disco music, right outside of our room. After haggling for weeks, I was refunded for one night.

Wow! Where do I begin. It's great for kids and their parents. Many activities for kids to enjoy. Fabulous food, we stayed in a one bedroom suite (the family concierge) with a swim up pool. The beach was a minute from our room (walking distance). The employees were all fabulous in particular Enrique who served the pool from the Sunrise restaurant. He was the one whom waited on us for food and drinks. The whole week we were there. He was very helpful and accommodating. When we could find chairs to sit on by the pool, he went out of his to bring some from elsewhere. He was pleasant and easy going. Our concierge Selene and Jose Reyes were absolutely amazing as well. They made reservations for us, they had treats for our kids everyday, always greeted us with a smile. I recommend this hotel tremendously, specially if you have a family.

Our family group of ten was continually impressed by staff, facilities, food, services, etc. We were greeted by friendly staff wherever we went. The food and service was wonderful at all the restaurants we tried. And the beverages were kept flowing. I could say the entire experience was much better than we had anticipated. Pool and beach experiences were also enjoyed by all. We felt pampered and appreciated by all.

The a/c was horrible in the room. It was unbearably hot in the room at night to the point we couldn't sleep. We complained many times, and were told maintenance would fix it. When maintenance came they told us that the room was cold and there was nothing to fix.

This is a great resort for family vacations. Plenty of things to do for the kids. The food and drinks were great and the staff was wonderful. Our rooms were spacious and everything was easy to get to. We had a great spring break!

The food was great!!! The room was nice. We went with our friends and had a blast.

Overall it was a nice stay but there were a few things that I was not crazy about at this resort. The biggest problem for me was that the buildings were set far back from the beach. I didn't think this would be a huge problem but it really felt like we were not staying by the ocean. You have to walk about 10 or 15 minutes to access the beach because of the manGrove Forest and can't not see the beach from the pool area so it feels rather closed off and not like you are at the ocean in Mexico. However the beach it's self is very beautiful with lots of white sand and really no seaweed. They come by each day with a bobcat to pick any extra seaweed up so it is very clean compared to other resorts we have been to in the area. We splurged for a swim up room but but it wasn't really worth it because the water was super cold. We didn't see anybody else with a swim up room actually using the feature. The pool area was much less impressive than other hotels we have stayed at in the area also. You cannot see the ocean from the pools so there's really no difference then staying at a hotel in Orlando let's say versus This hotel. The rooms themselves are very luxurious but almost too large! The hot tub on the balcony was definitely the highlight. Roomservice was fabulous for breakfast on the balcony every morning. All of the restaurants were very very nice and fabulous interior design. We did notice though that the adults only side was significantly nicer than the family side.

Overall, the resort was great. However, the family concierge rooms should have better accomadations. I didn't see the benifet of paying extra for family concierge. The rooms were small for a family of 4.

I booked at Esmeralda and they moved me to perla then they wouldn't let me hang out with my family at the pool

I was a little disappointed with our stay at this resort. We stayed at paradisus in Punta Cana and had an amazing experience. Here we paid to upgrade our room to a family concierge master suite. I had to call several times to have them make up the bed for my daughter. The next day I had to call for them to clean our room since they had forgotten. The resort was nice but not as nice as the one in punta Cana. Staff was friendly but I felt we did not get the specialized attention we received at punta Cana paradisus. Overall not bad but I won't be staying there again.

Pros: water temperature and weather was excellent while there. Food taste and quality was fantastic (fish ceviche hit the spot). Beautiful modern design and breathtaking entrance. Drinks were fab! Space between lounge chairs and beach was close so I can keep an eye on my son. Bar and grill close by and they bring drinks to you. No waves! Kids club looked awesome even though we didn't use it. Cons: ocean had some random hard rocks that are easy to step on. Walking to and from the room to the beach was long considering we had to walk with a toddler. Most places were too dark and not well lit. Some of the flooring around the hotel was not practical and easy to fall ( keep the flip flops on). Really wished I heard Latin music instead of the spa zen music they played by the pool and entrance.

Only to thinks Don't like bathroom door Woter come floor Blackney Woter strip Sud be cover

We had a group of 15. Staff and rooms were great. Food was okay, surprisingly the buffets may have been better then the restaurants if you choose the fresh cooked option.

We went down with a group of friends and there kids. Everyone had a great time. The walk out pool rooms were great, food was great, and of course relaxing with a few drinks made for a good week.

What an amazing vacation !!! Everything was top notch. They have a kids club that you can leave your kids to play & do fun activities while you go chill a the pool & bar. Definitely would repeat again. Actually searching for holiday deals from now !!!! Would recommend with no questions asked !!!

The Paradisus exceeded expectations. Selene our concierge was fantastic and made it the trip fantastic for the kids. Food was spectacular. Vento and Bana were by far the best family options. No shopping really at the resort, but Playa Del Carmen is a safe $15 dollar taxi away. Upgrade to family concierge if available.

The hotel was beautiful. The staff is nice and attentive and the rooms are nice. That's it for the positive. The beach was NOT close to the resort AT ALL and it was FULL of seaweed! We were so disappointed in the beach! There really are no words. It will be a very long time before we will go to Mexico again! They did not do a thing to clean it up. I literally cried at the money wasted! We did not plan a family vaca to Mexico to play in a pool. However speaking of pool they did not put the huge blow up float for the kids to climb on In The pool until the 5th day we were there. All the kids loved it!! Be sure and make dinner reservations!! Keep it between the hibachi show cooking and Bano. Everything else was TERRIBLE! I was expecting a little better quality of food for a 5star resort. Overall I would never stay here again. For the price I expect to be right on the beach. If you want to upgrade to a swim up room wait until you get there to do it. Way less expensive this way. If you want beautiful beaches I suggest Jamaica. The resorts are not spectacular but the beaches are phenomenal!!

Room options

Family Concierge Junior Suite

Full 2 | King 1 | Sleeps 4

Paradisus Junior Suite Swim Up

Full 2 | King 1 | Sleeps 4

One Bedroom Master Suite

King 1 | Sleeps 4

One Bedroom Master Suite Swim Up

King 1 | Sleeps 4

Guest reviews for Paradisus Playa del Carmen La Esmeralda All Inclusive

Everyone (10) Couples (4) Family (53) Friends (4)
5

best resort ever!!

Everyone

By far - This was the BEST vacation ever! The resort has the best all around for everything.. Food, service, and accommodation! Book with Family Concierge if you are coming with kids, because it is worth it! You will have your own personal "butler" to do everything for you. The resort is extremely clean, and smell great. Thanks to the wonderful people at the Paradisus for making our family vacation memorable. Special thanks to: Antonio, Ivan (bell service), Carlos, Mildred (the Market), Luis (grill sunrise), Cristian (Family Concierge, Verlin and Paulina (Family Concierge butler!!) Honestly you can pick anyone from the resort for a class A+ service.

By , from Boston, MA on Aug 13, 2017

4

very friendly staff

Families

We stayed at Paradisus Playa de Carmen for 6 days. The hotel is beautiful and the staff are one of the best we have seen at an all inclusive resort. We travel a lot to all inclusive resorts and the friendliness of staff was top tier. We enjoyed our stay, however we were not impressed with some the restaurants, In particular, the Italian restaurant (Olio) had the worst tasting food. Our kids got the Pizza and by far it was the worst pizza they have eaten. We stuck to the Buffets because the food was very good. Overall a very good resort!

By , from Philadelphia, PA on Aug 5, 2017

5

we found utopia!

Everyone
Gateway to Utopia

A truly amazing experience. We found Utopia and will return soon to take it all in again. Exceptional!

By , from NJ on Jul 25, 2017

4

not 100% perfect - and for the price, it should be

Families

Beach is as advertised - not white sand and clear water - rocky, small beach. Pool was ridiculously crowded - people were up at 6m to reserve spaces. If you got out to any of the pools by 7am most if not all of the spots were taken. We paid for the family concierge section - which overlooked a section of the pool. On two nights, outside of our room, the hotel set up special evening evenings involving loud music and lights. With two young children, we thought we were getting the family section. It was annoying and unprofessional - loud crowds with loud 70s disco music, right outside of our room. After haggling for weeks, I was refunded for one night.

By , from NYC on Jul 15, 2017

5

great family resort

Everyone

Wow! Where do I begin. It's great for kids and their parents. Many activities for kids to enjoy. Fabulous food, we stayed in a one bedroom suite (the family concierge) with a swim up pool. The beach was a minute from our room (walking distance). The employees were all fabulous in particular Enrique who served the pool from the Sunrise restaurant. He was the one whom waited on us for food and drinks. The whole week we were there. He was very helpful and accommodating. When we could find chairs to sit on by the pool, he went out of his to bring some from elsewhere. He was pleasant and easy going. Our concierge Selene and Jose Reyes were absolutely amazing as well. They made reservations for us, they had treats for our kids everyday, always greeted us with a smile. I recommend this hotel tremendously, specially if you have a family.

By , from Valley Village, CA on Jul 2, 2017

5

wonderful experience!

Everyone

Our family group of ten was continually impressed by staff, facilities, food, services, etc. We were greeted by friendly staff wherever we went. The food and service was wonderful at all the restaurants we tried. And the beverages were kept flowing. I could say the entire experience was much better than we had anticipated. Pool and beach experiences were also enjoyed by all. We felt pampered and appreciated by all.

By , from Placitas, NM on Jun 28, 2017

3
Everyone

The a/c was horrible in the room. It was unbearably hot in the room at night to the point we couldn't sleep. We complained many times, and were told maintenance would fix it. When maintenance came they told us that the room was cold and there was nothing to fix.

By on Apr 30, 2017

5

great family vacation

Families

This is a great resort for family vacations. Plenty of things to do for the kids. The food and drinks were great and the staff was wonderful. Our rooms were spacious and everything was easy to get to. We had a great spring break!

By , from Chicago, IL on Apr 12, 2017

Review comment responded on Apr 14, 2017

Dear traveler, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise.

5

great experience

Everyone

The food was great!!! The room was nice. We went with our friends and had a blast.

By on Feb 13, 2017

Review comment responded on Feb 15, 2017

Dear traveler, Thank you very much for your wonderful comment!

3

overall good experience but not a 4.5 star resort.

Everyone

Overall it was a nice stay but there were a few things that I was not crazy about at this resort. The biggest problem for me was that the buildings were set far back from the beach. I didn't think this would be a huge problem but it really felt like we were not staying by the ocean. You have to walk about 10 or 15 minutes to access the beach because of the manGrove Forest and can't not see the beach from the pool area so it feels rather closed off and not like you are at the ocean in Mexico. However the beach it's self is very beautiful with lots of white sand and really no seaweed. They come by each day with a bobcat to pick any extra seaweed up so it is very clean compared to other resorts we have been to in the area. We splurged for a swim up room but but it wasn't really worth it because the water was super cold. We didn't see anybody else with a swim up room actually using the feature. The pool area was much less impressive than other hotels we have stayed at in the area also. You cannot see the ocean from the pools so there's really no difference then staying at a hotel in Orlando let's say versus This hotel. The rooms themselves are very luxurious but almost too large! The hot tub on the balcony was definitely the highlight. Roomservice was fabulous for breakfast on the balcony every morning. All of the restaurants were very very nice and fabulous interior design. We did notice though that the adults only side was significantly nicer than the family side.

By , from chicago on Jan 23, 2017

Review comment responded on Jan 26, 2017

Dear mommav , I am Aldo Delgado the Guest Experience of Paradisus Playa del Carmen.Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience. Best wishes,