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Paradisus Playa del Carmen La Esmeralda All Inclusive

4.5 out of 5.0

Recent guest reviews

This is our second time to stay at a Paradisus resort and we have been extremely pleased both times.

Hotel is great, close to the beach and shopping center.

By far - This was the BEST vacation ever! The resort has the best all around for everything.. Food, service, and accommodation! Book with Family Concierge if you are coming with kids, because it is worth it! You will have your own personal "butler" to do everything for you. The resort is extremely clean, and smell great. Thanks to the wonderful people at the Paradisus for making our family vacation memorable. Special thanks to: Antonio, Ivan (bell service), Carlos, Mildred (the Market), Luis (grill sunrise), Cristian (Family Concierge, Verlin and Paulina (Family Concierge butler!!) Honestly you can pick anyone from the resort for a class A+ service.

We stayed at Paradisus Playa de Carmen for 6 days. The hotel is beautiful and the staff are one of the best we have seen at an all inclusive resort. We travel a lot to all inclusive resorts and the friendliness of staff was top tier. We enjoyed our stay, however we were not impressed with some the restaurants, In particular, the Italian restaurant (Olio) had the worst tasting food. Our kids got the Pizza and by far it was the worst pizza they have eaten. We stuck to the Buffets because the food was very good. Overall a very good resort!

A truly amazing experience. We found Utopia and will return soon to take it all in again. Exceptional!

Beach is as advertised - not white sand and clear water - rocky, small beach. Pool was ridiculously crowded - people were up at 6m to reserve spaces. If you got out to any of the pools by 7am most if not all of the spots were taken. We paid for the family concierge section - which overlooked a section of the pool. On two nights, outside of our room, the hotel set up special evening evenings involving loud music and lights. With two young children, we thought we were getting the family section. It was annoying and unprofessional - loud crowds with loud 70s disco music, right outside of our room. After haggling for weeks, I was refunded for one night.

Wow! Where do I begin. It's great for kids and their parents. Many activities for kids to enjoy. Fabulous food, we stayed in a one bedroom suite (the family concierge) with a swim up pool. The beach was a minute from our room (walking distance). The employees were all fabulous in particular Enrique who served the pool from the Sunrise restaurant. He was the one whom waited on us for food and drinks. The whole week we were there. He was very helpful and accommodating. When we could find chairs to sit on by the pool, he went out of his to bring some from elsewhere. He was pleasant and easy going. Our concierge Selene and Jose Reyes were absolutely amazing as well. They made reservations for us, they had treats for our kids everyday, always greeted us with a smile. I recommend this hotel tremendously, specially if you have a family.

Our family group of ten was continually impressed by staff, facilities, food, services, etc. We were greeted by friendly staff wherever we went. The food and service was wonderful at all the restaurants we tried. And the beverages were kept flowing. I could say the entire experience was much better than we had anticipated. Pool and beach experiences were also enjoyed by all. We felt pampered and appreciated by all.

The a/c was horrible in the room. It was unbearably hot in the room at night to the point we couldn't sleep. We complained many times, and were told maintenance would fix it. When maintenance came they told us that the room was cold and there was nothing to fix.

This is a great resort for family vacations. Plenty of things to do for the kids. The food and drinks were great and the staff was wonderful. Our rooms were spacious and everything was easy to get to. We had a great spring break!

The food was great!!! The room was nice. We went with our friends and had a blast.

Overall it was a nice stay but there were a few things that I was not crazy about at this resort. The biggest problem for me was that the buildings were set far back from the beach. I didn't think this would be a huge problem but it really felt like we were not staying by the ocean. You have to walk about 10 or 15 minutes to access the beach because of the manGrove Forest and can't not see the beach from the pool area so it feels rather closed off and not like you are at the ocean in Mexico. However the beach it's self is very beautiful with lots of white sand and really no seaweed. They come by each day with a bobcat to pick any extra seaweed up so it is very clean compared to other resorts we have been to in the area. We splurged for a swim up room but but it wasn't really worth it because the water was super cold. We didn't see anybody else with a swim up room actually using the feature. The pool area was much less impressive than other hotels we have stayed at in the area also. You cannot see the ocean from the pools so there's really no difference then staying at a hotel in Orlando let's say versus This hotel. The rooms themselves are very luxurious but almost too large! The hot tub on the balcony was definitely the highlight. Roomservice was fabulous for breakfast on the balcony every morning. All of the restaurants were very very nice and fabulous interior design. We did notice though that the adults only side was significantly nicer than the family side.

Overall, the resort was great. However, the family concierge rooms should have better accomadations. I didn't see the benifet of paying extra for family concierge. The rooms were small for a family of 4.

I booked at Esmeralda and they moved me to perla then they wouldn't let me hang out with my family at the pool

I was a little disappointed with our stay at this resort. We stayed at paradisus in Punta Cana and had an amazing experience. Here we paid to upgrade our room to a family concierge master suite. I had to call several times to have them make up the bed for my daughter. The next day I had to call for them to clean our room since they had forgotten. The resort was nice but not as nice as the one in punta Cana. Staff was friendly but I felt we did not get the specialized attention we received at punta Cana paradisus. Overall not bad but I won't be staying there again.

Pros: water temperature and weather was excellent while there. Food taste and quality was fantastic (fish ceviche hit the spot). Beautiful modern design and breathtaking entrance. Drinks were fab! Space between lounge chairs and beach was close so I can keep an eye on my son. Bar and grill close by and they bring drinks to you. No waves! Kids club looked awesome even though we didn't use it. Cons: ocean had some random hard rocks that are easy to step on. Walking to and from the room to the beach was long considering we had to walk with a toddler. Most places were too dark and not well lit. Some of the flooring around the hotel was not practical and easy to fall ( keep the flip flops on). Really wished I heard Latin music instead of the spa zen music they played by the pool and entrance.

Only to thinks Don't like bathroom door Woter come floor Blackney Woter strip Sud be cover

We had a group of 15. Staff and rooms were great. Food was okay, surprisingly the buffets may have been better then the restaurants if you choose the fresh cooked option.

We went down with a group of friends and there kids. Everyone had a great time. The walk out pool rooms were great, food was great, and of course relaxing with a few drinks made for a good week.

What an amazing vacation !!! Everything was top notch. They have a kids club that you can leave your kids to play & do fun activities while you go chill a the pool & bar. Definitely would repeat again. Actually searching for holiday deals from now !!!! Would recommend with no questions asked !!!

5th Av., Playa del Carmen Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Guadalupe Church, Paradisus Playa del Carmen La Esmeralda All Inclusive is within 2 miles (3 km) of 28 de Julio Square. This 512-room, 4.5-star resort has 5 outdoor pools along with a full-service spa and 14 restaurants. It's on the beach and also close to El Camaleon Golf Club and Mario Villanueva Stadium Madrid.


Dining

Free buffet breakfast is served each morning from 6 AM to 11 AM. This resort is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Paradisus Playa del Carmen La Esmeralda All Inclusive's 512 air-conditioned rooms provide free minibar items, furnished balconies, and iPod docks. Guests can expect to find free WiFi and 40-inch LCD TVs with cable channels and DVD players. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

Guests of Paradisus Playa del Carmen La Esmeralda All Inclusive have access to a full-service spa, 5 outdoor pools, and a children's pool. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a fitness center, a spa tub, and a sauna.

Room options

Family Concierge Junior Suite

Full 2 | King 1 | Sleeps 4

Paradisus Junior Suite Swim Up

Full 2 | King 1 | Sleeps 4

One Bedroom Master Suite

King 1 | Sleeps 4

One Bedroom Master Suite Swim Up

King 1 | Sleeps 4

Guest reviews for Paradisus Playa del Carmen La Esmeralda All Inclusive

Everyone (12) Couples (4) Family (53) Friends (4)
5
Everyone

This is our second time to stay at a Paradisus resort and we have been extremely pleased both times.

By , from oklahoma on Sep 30, 2017

5
Everyone

Hotel is great, close to the beach and shopping center.

By , from NY on Sep 29, 2017

5

best resort ever!!

Everyone

By far - This was the BEST vacation ever! The resort has the best all around for everything.. Food, service, and accommodation! Book with Family Concierge if you are coming with kids, because it is worth it! You will have your own personal "butler" to do everything for you. The resort is extremely clean, and smell great. Thanks to the wonderful people at the Paradisus for making our family vacation memorable. Special thanks to: Antonio, Ivan (bell service), Carlos, Mildred (the Market), Luis (grill sunrise), Cristian (Family Concierge, Verlin and Paulina (Family Concierge butler!!) Honestly you can pick anyone from the resort for a class A+ service.

By , from Boston, MA on Aug 13, 2017

4

very friendly staff

Families

We stayed at Paradisus Playa de Carmen for 6 days. The hotel is beautiful and the staff are one of the best we have seen at an all inclusive resort. We travel a lot to all inclusive resorts and the friendliness of staff was top tier. We enjoyed our stay, however we were not impressed with some the restaurants, In particular, the Italian restaurant (Olio) had the worst tasting food. Our kids got the Pizza and by far it was the worst pizza they have eaten. We stuck to the Buffets because the food was very good. Overall a very good resort!

By , from Philadelphia, PA on Aug 5, 2017

5

we found utopia!

Everyone
Gateway to Utopia

A truly amazing experience. We found Utopia and will return soon to take it all in again. Exceptional!

By , from NJ on Jul 25, 2017

4

not 100% perfect - and for the price, it should be

Families

Beach is as advertised - not white sand and clear water - rocky, small beach. Pool was ridiculously crowded - people were up at 6m to reserve spaces. If you got out to any of the pools by 7am most if not all of the spots were taken. We paid for the family concierge section - which overlooked a section of the pool. On two nights, outside of our room, the hotel set up special evening evenings involving loud music and lights. With two young children, we thought we were getting the family section. It was annoying and unprofessional - loud crowds with loud 70s disco music, right outside of our room. After haggling for weeks, I was refunded for one night.

By , from NYC on Jul 15, 2017

5

great family resort

Everyone

Wow! Where do I begin. It's great for kids and their parents. Many activities for kids to enjoy. Fabulous food, we stayed in a one bedroom suite (the family concierge) with a swim up pool. The beach was a minute from our room (walking distance). The employees were all fabulous in particular Enrique who served the pool from the Sunrise restaurant. He was the one whom waited on us for food and drinks. The whole week we were there. He was very helpful and accommodating. When we could find chairs to sit on by the pool, he went out of his to bring some from elsewhere. He was pleasant and easy going. Our concierge Selene and Jose Reyes were absolutely amazing as well. They made reservations for us, they had treats for our kids everyday, always greeted us with a smile. I recommend this hotel tremendously, specially if you have a family.

By , from Valley Village, CA on Jul 2, 2017

5

wonderful experience!

Everyone

Our family group of ten was continually impressed by staff, facilities, food, services, etc. We were greeted by friendly staff wherever we went. The food and service was wonderful at all the restaurants we tried. And the beverages were kept flowing. I could say the entire experience was much better than we had anticipated. Pool and beach experiences were also enjoyed by all. We felt pampered and appreciated by all.

By , from Placitas, NM on Jun 28, 2017

3
Everyone

The a/c was horrible in the room. It was unbearably hot in the room at night to the point we couldn't sleep. We complained many times, and were told maintenance would fix it. When maintenance came they told us that the room was cold and there was nothing to fix.

By on Apr 30, 2017

5

great family vacation

Families

This is a great resort for family vacations. Plenty of things to do for the kids. The food and drinks were great and the staff was wonderful. Our rooms were spacious and everything was easy to get to. We had a great spring break!

By , from Chicago, IL on Apr 12, 2017

Review comment responded on Apr 14, 2017

Dear traveler, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise.