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Maison Tulum

3.0 out of 5.0

Recent guest reviews

This quaint little hotel is a lovely respite just off the main street in Tulum. The well-informed manager and tasty cafe are bonuses to the tastefully decorated rooms - and air conditioning!

Best value in tulum. Nice safe location in arms reach of everything tulum has to offer.

Last stop on Yuc peninsula road trip. Only stayed one night. Checked all the boxes. Good price, room was spacious and clean, close to the ruins (so we could get there first thing in the AM), and easy parking (no lot/garage but plenty of free street parking). Breakfast was not included in our rate but the restaurant is very affordable. The best part was your stay includes full access to all the amenities at the Papaya Playa Project. So nice to hit the beach after a hot morning exploring the ruins. Room comfort got a just ok rating because the room was very stuffy even with the fans and A/C and the bathroom floods easily - can be attributed to user error. Tip - huge grocery maybe a 1 km away if you need to stock up on anything.

The room was clean and charming. The staff was very helpful in giving directions and advice on what to see and do. It was nice to be slightly off the main street and yet close to it. Breakfast and coffee were excellent. We were surprised to find no bottled water in our room for brushing teeth.

This is not a big corporate hotel. It is a small private establishment. The room was neat, clean, had 2 full bathrooms and a full kitchen. The buildings are very cool and not standard! Lots of trees and cats roam the area and are very friendly! Eclectic is the word that comes to mind. The small cafe had fresh daily croissant, morning rolls and other snacks. The menu had a nice selection. The manager was always on site and very helpful and knowledgeable about the area and places to see and visit. The only thing that some may not like is the busy road in front of the hotel. Tulum is a great city and the people are very friendly.

We booked and fully paid for this hotel 23 weeks in advance. Upon arrival at 10pm we were told the hotel was fully booked, to which I replied ok we have a room booked and paid for. We were told there was issues with the booking system and they did not have our room. At no point in the 3 weeks prior to arriving did they advise our room wasn't available or offer a refund. After twisting their arm they made us stay at a lesser hotel to which we had to carry our own bags several blocks away. The staff would not admit to error nor offered any air resolution. After a long talk we finally got a partial refund the next day!

GREAT HOTEL, VERY FRIENDLY, DOWN TO EARTH PLACE TO STAY, HIGHLY RECOMEND THIS HOTEL. ONLY NEGATIVE ISSUE IS THAT THE CAFE WAS CLOSED FOR REPAIRS.

First of all, It doesn't have a sing that says "HOTEL," the whole building shuts off outside lightning after 10 pm which caused me to think it was not an actuall hotel and as a consequence I was forced to sleep my first night on the beach. we can say it's a cafeteria turned hostel, after explaining my cituation and trying to get credited for the lost night, the manager was not receptive and I was not able to even get my voice heard. It's about 5 - 7 miles away from the beach and It's unknown to all the locals (including Taxi drivers.) There were a lot more hostels / hotels even beachfront for way less money. (40 pesos a night)

Many light bulbs do not work (bathroom as well as bedroom). One of the two fans in bedroom does not work. All discrepancies reported to management; changes promised on first night, nothing was corrected! Web site misleading as it implies there is a continental breakfast included in cost for room; that''s not the case! There is a restaurant on site, however there are no freebees! Close and very convenient to many restaurants.two blocks away on main highway through town.

Room was large and comfortable with small sitting area, TV, air conditioner, 2 ceiling fans (only 1 worked), attractive. No hair dryer, no bottled water in the room. Adjacent street had more than expected noise, especially trucks, but quieted down at night. Continental breakfast served was minimalist - coffee and a croissant and roll with butter and jam, no fruit or juice. The dining area was transformed into a fine evening dining experience with Mayan-fusion cuisine and very attentive service.

Calle Alfa Norte Esquina Con Sagitario Tulum QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Rooftop terrace
  • Spa services

Maison Tulum places you within 3 miles (5 km) of popular attractions like Tulum Mayan Ruins and Tulum National Park. This 3-star hotel has 8 rooms and welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace. In central Tulum, the hotel is also close to Cave Heaven and Cenote Crystal.


Dining

Start your day off right with full breakfast, which is served for a fee from 7 AM to noon. The onsite restaurant is perfect for a quick bite to eat.


Rooms

Maison Tulum's 8 air-conditioned rooms provide minibars, safes, and ironing boards. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries.


Property features

Guests of Maison Tulum enjoy a rooftop terrace, free WiFi in public areas, and spa services. Airport transportation is made easy with an airport shuttle for a fee (available 24 hours). The front desk has multilingual staff that can help with luggage storage and tours/tickets.

Room options

Penthouse, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 3

Suite

King 1 | Sleeps 3

Guest reviews for Maison Tulum

Everyone (1) Couples (3) Friends (2) Other (4)
4

quaint, old style hotel in the heart of tulum

Everyone

This quaint little hotel is a lovely respite just off the main street in Tulum. The well-informed manager and tasty cafe are bonuses to the tastefully decorated rooms - and air conditioning!

By , from Indiana, USA on Mar 8, 2017

5

great value location clean rooms

Couples

Best value in tulum. Nice safe location in arms reach of everything tulum has to offer.

By on Sep 13, 2015

4

checked all the boxes for our one night stay

GetawayWithFriends

Last stop on Yuc peninsula road trip. Only stayed one night. Checked all the boxes. Good price, room was spacious and clean, close to the ruins (so we could get there first thing in the AM), and easy parking (no lot/garage but plenty of free street parking). Breakfast was not included in our rate but the restaurant is very affordable. The best part was your stay includes full access to all the amenities at the Papaya Playa Project. So nice to hit the beach after a hot morning exploring the ruins. Room comfort got a just ok rating because the room was very stuffy even with the fans and A/C and the bathroom floods easily - can be attributed to user error. Tip - huge grocery maybe a 1 km away if you need to stock up on anything.

By on Apr 27, 2015

3

convenient location in pueblo tulum

Couples

The room was clean and charming. The staff was very helpful in giving directions and advice on what to see and do. It was nice to be slightly off the main street and yet close to it. Breakfast and coffee were excellent. We were surprised to find no bottled water in our room for brushing teeth.

By on Mar 4, 2014

4

loved it!

Singles

This is not a big corporate hotel. It is a small private establishment. The room was neat, clean, had 2 full bathrooms and a full kitchen. The buildings are very cool and not standard! Lots of trees and cats roam the area and are very friendly! Eclectic is the word that comes to mind. The small cafe had fresh daily croissant, morning rolls and other snacks. The menu had a nice selection. The manager was always on site and very helpful and knowledgeable about the area and places to see and visit. The only thing that some may not like is the busy road in front of the hotel. Tulum is a great city and the people are very friendly.

By on Sep 25, 2013

1

do not book here!

Couples

We booked and fully paid for this hotel 23 weeks in advance. Upon arrival at 10pm we were told the hotel was fully booked, to which I replied ok we have a room booked and paid for. We were told there was issues with the booking system and they did not have our room. At no point in the 3 weeks prior to arriving did they advise our room wasn't available or offer a refund. After twisting their arm they made us stay at a lesser hotel to which we had to carry our own bags several blocks away. The staff would not admit to error nor offered any air resolution. After a long talk we finally got a partial refund the next day!

By on Aug 3, 2013

4

great hotel while cave diving in tulum

LGBT

GREAT HOTEL, VERY FRIENDLY, DOWN TO EARTH PLACE TO STAY, HIGHLY RECOMEND THIS HOTEL. ONLY NEGATIVE ISSUE IS THAT THE CAFE WAS CLOSED FOR REPAIRS.

By on Jun 3, 2013

1

not as good as other regular economy hotels.

GetawayWithFriends

First of all, It doesn't have a sing that says "HOTEL," the whole building shuts off outside lightning after 10 pm which caused me to think it was not an actuall hotel and as a consequence I was forced to sleep my first night on the beach. we can say it's a cafeteria turned hostel, after explaining my cituation and trying to get credited for the lost night, the manager was not receptive and I was not able to even get my voice heard. It's about 5 - 7 miles away from the beach and It's unknown to all the locals (including Taxi drivers.) There were a lot more hostels / hotels even beachfront for way less money. (40 pesos a night)

By on Jan 15, 2013

2

great ambiance but poor follow through

Singles

Many light bulbs do not work (bathroom as well as bedroom). One of the two fans in bedroom does not work. All discrepancies reported to management; changes promised on first night, nothing was corrected! Web site misleading as it implies there is a continental breakfast included in cost for room; that''s not the case! There is a restaurant on site, however there are no freebees! Close and very convenient to many restaurants.two blocks away on main highway through town.

By on Nov 13, 2012

3

staying at maison tulum

Singles

Room was large and comfortable with small sitting area, TV, air conditioner, 2 ceiling fans (only 1 worked), attractive. No hair dryer, no bottled water in the room. Adjacent street had more than expected noise, especially trucks, but quieted down at night. Continental breakfast served was minimalist - coffee and a croissant and roll with butter and jam, no fruit or juice. The dining area was transformed into a fine evening dining experience with Mayan-fusion cuisine and very attentive service.

By on Feb 9, 2011