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Magic Express

2.5 out of 5.0

Recent guest reviews

Bad location, good room, enought to sleep, price right

I loved this hotel. The location was the only weakness. The staff was great, the facilities were amazing and there were little extras that made it all the better. It just takes a few minutes to get a cab out there. If you rent a car, it's perfect. If you want a beach side tourista experience, this isn't the place for you.

This was a great hotel to stay at for the price. We had a car which made it better with the parking, but clean rooms, decent beds and great water pressure. Had some notable problems with the front desk not taking the online reservation we had to push through which took an hour, but once we were in it was great.

Nice place, nice people. Toilet worked variably, depending on water pressure. Staff very helpful and prompt, including the repairman. 5 blocks from the beach. No local restaurants in walking distance, but there are two that deliver. It's about 45 minutes from the airport.

Playa del Carmen was next on my list as it was close to Chichen Itza and Tulum. On previous hotels stays in Cancun and Vallalodid, I was able to walk into a hotel and get a room for the night. These hotels were in walking distance to shopping, restaurants, etc. Not the case with Magic Express. It's very new with nice rooms, bedding, showers, and complimentary breakfast but it is too far from anything. Literally on the outskirts of town. Was a 50-70 peso cab ride everytime we wanted to go to the main strip. I would recommend staying here if it is just for one night. Otherwise, try your luck at hotels that are closer to "el centro".

One positive thing I can say is that the staff were all very nice. They even brought bandaids and ointment to my room when I cut my finger (not on anything hotel-related). It was quite noisy inside the hotel. This wasn't so much the hotels fault as it was the noisy customers. However, the hotel didn't do anything to encourage them keep the noise down. As for the free breakfast, well all I can say is, "you get what you pay for." If you're from the US, don't expect cold milk for your cereal. The pics make the pool look rather nice, but it's super small and it could use a good power wash and some new chairs. When we got to the room, the AC had been completely off. It was over 80*F and it reeked of mildew (likely due to excessive moisture that is inherent in Mexico and no AC). The AC said it could go as low as 18*C, but never managed to make it below 23*C). Playa del Carmen has so much to off, as do the surrounding offers. I would just highly suggest staying somewhere else if you have allergies or asthma.

Magic Express is a simple hotel with few amenities. Quiet, with helpful front end clerk, but it s on the opposite side of the highway from the main area in Playa and not in a neighborhood that l would feel comfortable walking around in. But all in all not bad for a budget hotel.

Positive experience. Well worth what they charge. Want to enjoy Playa del Carmen without breaking the bank? Stay here and take a taxi to the beach. Beach is 5 mins away by car.

For the money Good Deal not a resort, Greta for business Fishing ect if your only need a place to shower and sleep Good staff, clean Would stay again. Not very far from Beach district a 2 minute taxi ride

We had the phone number reported by ORBITZ. As we could not find it straight away, we called several times, but we never received an answer. When we got to the hotel after one hour driving around town, the reception staff were very unfriendly, I told about the phone number and the fact they never answered to give me directions to the hotel and they told me off and then gave me a brochure with the same phone number as Orbitz. The folowing day I complained and demanded to see the Manager, but I was denied this privilege twice and finally found out that the phone number was indeed wrong. I would not go back to this hotel, even if I got a room for free. The location is terrible, one block from the highway, hidden from view at night and the staff are terrible.

No amenities, poor continental breakfast, postage stamp pool. Staff was friendly

MY HUSBAND AND I STAYED HERE ON NOV. 9TH-15TH AND WAS HAPPILY SURPRISED HOW NICE IT WAS. WE WERE GREETED AT THE FRONT DESK VERY NICE PLEASANT (ENGLISH SPEAKING WAS VERY GOOD) AND IF WE NEEDED SOMETHING HE WAS ALWAYS THERE TO HELP. ALSO THE BAR GUY WHO WORKED 4-12 EVENINGS WAS VERY NICE. THE HALLWAYS TO THE ROOMS WERE VERY DARK NOT WELL LIT. THE ROOMS WERE VERY CLEAN NOT TOO BIG, THOUGH THE SHOWER WAS GREATE BATHROOM WAS NICE,AIR CONDITIONING WAS GOOD, I NEVER SAW ONE BUG!! OVERALL THIS PLACE WAS REALLY GREATE. WE RENT A CAR AND HAVE BEEN TO PLAYA PLENTY OF TIMES SO WE JUST GET UP AND GO EACH DAY. PLUS THEY HAVE A NICE CONTINENTAL BREAKFAST EACH MORNING. WHICH WAS REALLY NICE,WE ONLY WENT OUT FOR BREAKFAST ONCE SINCE WE ATE THERE IN THE MORNING. WE WOULD DEFINATELY GO BACK. LOCATION WAS ONLY 5MIN DOWN THE ROAD FROM 5TH AVE. THERE ARE BUSES ALSO THAT TAKES YOU TO PLAYA. THER WAS ENOUGH SPACE FOR YOUR CLOTHS TO HANG AND PUT INTO DRAWS TOO. COULD USE A LITTLE MORE LIGHT THOUGH.

Magic Express Hotel was a great value. It really is not near the beach AT ALL, however they do have a shuttle van (which isn't always available) to take you there. Taking a taxi to and from the beach/clubs is not a problem and only costs a couple of bucks. There is a nice small continental breakfast. I'd watch the news on the flat screen tv and have my breakfast and read a few complimentary newspapers, incl. an english language one. The room itself was really nice in a lower end W hotel sort of way. Very nice small flat screen tv with cable and cool modern fixtures. I liked the electronic safe in the room which is always a neccessity when travelling. There was a small little gym with a treadmill and elliptical machine. Going along with how far away it is from the beach, the hotel seems to be a businessman's hotel with groups of shirt-wearing people in small conference rooms. To sum up I'd definitely stay there again. Magic Express a nice place!

The hotel is close to the highway. When we checked in we had to wait about 20-25 min. The staff is very helpful. Internet is available but we had to pay additionally $2.50 per hour. The room was big enough, comfortable and very clean. The breakfast was the same every morning, lack of variety. The cups, the dishes and the forks were plastic. There are not many restaurants around - you have to drive to get to Playa del Carmen restaurant area. Overall, the hotel is ok for staying a couple of days.

The Magic Express was a very nice hotel for the cost. The staff was extremely friendly and helpful. The rooms were good size and the beds were comfortable.

Magic Express Hotel was extremely comfortable, the room was a reasonable size, the beds were larger

Carretera Cancun-Chetumal Km. 291 Playa del Carmen QROO

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Magic Express places you within a mile (2 km) of Plaza Las Americas and Riviera Art Gallery. This 98-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. It's also near Mamitas Beach Club and Guadalupe Church.


Dining

Start your day off right with a free continental breakfast, served each morning from 7 AM to 10:30 AM. Unwind with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

Magic Express's 98 rooms are air-conditioned and provide free local calls, safes, and desks. 20-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.


Property features

At Magic Express, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Additional amenities include a conference center, a business center, and a computer station.

Room options

Guest reviews for Magic Express

Everyone (2) Couples (4) Business (2) Family (4) Friends (3) Other (1)
3

nice hotel only to sleep

Everyone

Bad location, good room, enought to sleep, price right

By on Mar 14, 2016

Review comment responded on Jan 2, 2017

Thank you so much for your comments. In relation to the location, we think we have a very clear info in the Orbitz website concerning our location in relation with the beach. I hope to see you soon and have a nice New Year 2017

5

best possible choice for mexico culture.

Everyone

I loved this hotel. The location was the only weakness. The staff was great, the facilities were amazing and there were little extras that made it all the better. It just takes a few minutes to get a cab out there. If you rent a car, it's perfect. If you want a beach side tourista experience, this isn't the place for you.

By on Feb 25, 2016

Review comment responded on Jan 2, 2017

Thank you so much for your experience at Magic Express Hotel. We hope to see you soon We wish you the best for the New Year 2017

3

great for the price

GetawayWithFriends

This was a great hotel to stay at for the price. We had a car which made it better with the parking, but clean rooms, decent beds and great water pressure. Had some notable problems with the front desk not taking the online reservation we had to push through which took an hour, but once we were in it was great.

By on Dec 20, 2012

4

magic express

Couples

Nice place, nice people. Toilet worked variably, depending on water pressure. Staff very helpful and prompt, including the repairman. 5 blocks from the beach. No local restaurants in walking distance, but there are two that deliver. It's about 45 minutes from the airport.

By on Jan 7, 2012

3

nice hotel but far, far, away

GetawayWithFriends

Playa del Carmen was next on my list as it was close to Chichen Itza and Tulum. On previous hotels stays in Cancun and Vallalodid, I was able to walk into a hotel and get a room for the night. These hotels were in walking distance to shopping, restaurants, etc. Not the case with Magic Express. It's very new with nice rooms, bedding, showers, and complimentary breakfast but it is too far from anything. Literally on the outskirts of town. Was a 50-70 peso cab ride everytime we wanted to go to the main strip. I would recommend staying here if it is just for one night. Otherwise, try your luck at hotels that are closer to "el centro".

By on Mar 24, 2011

2

you get what you pay fo

GetawayWithFriends

One positive thing I can say is that the staff were all very nice. They even brought bandaids and ointment to my room when I cut my finger (not on anything hotel-related). It was quite noisy inside the hotel. This wasn't so much the hotels fault as it was the noisy customers. However, the hotel didn't do anything to encourage them keep the noise down. As for the free breakfast, well all I can say is, "you get what you pay for." If you're from the US, don't expect cold milk for your cereal. The pics make the pool look rather nice, but it's super small and it could use a good power wash and some new chairs. When we got to the room, the AC had been completely off. It was over 80*F and it reeked of mildew (likely due to excessive moisture that is inherent in Mexico and no AC). The AC said it could go as low as 18*C, but never managed to make it below 23*C). Playa del Carmen has so much to off, as do the surrounding offers. I would just highly suggest staying somewhere else if you have allergies or asthma.

By on Aug 23, 2010

3

good enough

Families

Magic Express is a simple hotel with few amenities. Quiet, with helpful front end clerk, but it s on the opposite side of the highway from the main area in Playa and not in a neighborhood that l would feel comfortable walking around in. But all in all not bad for a budget hotel.

By on May 3, 2009

3

good alternative

Couples

Positive experience. Well worth what they charge. Want to enjoy Playa del Carmen without breaking the bank? Stay here and take a taxi to the beach. Beach is 5 mins away by car.

By on May 2, 2009

4

for the price cant be beat clean

BusinessTravelers

For the money Good Deal not a resort, Greta for business Fishing ect if your only need a place to shower and sleep Good staff, clean Would stay again. Not very far from Beach district a 2 minute taxi ride

By on Apr 22, 2009

1

terrible location, pathetic service

Families

We had the phone number reported by ORBITZ. As we could not find it straight away, we called several times, but we never received an answer. When we got to the hotel after one hour driving around town, the reception staff were very unfriendly, I told about the phone number and the fact they never answered to give me directions to the hotel and they told me off and then gave me a brochure with the same phone number as Orbitz. The folowing day I complained and demanded to see the Manager, but I was denied this privilege twice and finally found out that the phone number was indeed wrong. I would not go back to this hotel, even if I got a room for free. The location is terrible, one block from the highway, hidden from view at night and the staff are terrible.

By on Apr 22, 2009