Illusion Boutique Hotel by Xperience Hotels - Adults Only3.5 out of 5.0
Recent guest reviews
the room was simple, very clean and had all the basics. the staff was amazing, after the 1st day the girl knew how we like our coffee and would have it ready in the morning which I thought was exceptional. Pedrito was charming and friendly. would definitely stay here again
Excellent staff very warm and helpful and caring. Especially Claudia the front desk manager!! Breakfast buffet included in hotel room purchase price was excellent and healthy and well rounded. We looked forward to it very morning. I will definitely go back and stay there. I strongly recommend Illusion Boutique to family and friends.
Close to restaurants and the famous 5th Ave. Nice stay. Employees were very accomodating and helpful.
Rooms are pretty basic, although having the fridge was very nice. Our bathroom had ants on the counter so that was pretty annoying. Beds are soooooo hard we were tossing all night. We had a small balcony that was pretty useless looking out to people eating at the restaurant. The pool was pretty, and also pretty small and cold. The staff here was very nice and accommodating. The location was the best part of the hotel. Just steps away from the main strip and ocean. I have to say the little restaurant when u walk out to the left next door was pretty delish! All in all I probably would look for a nicer quality hotel for next time but it did the trick this time.
Found this deal on line. It had good reviews. It's location was just off the main drag and very close to all the action. Being that, I was surprisingly quite for it's location. It is not on the beach but they have a working relationship with the beach-side hotel a block away, so you can use their towels and lounges. Breakfast was continental included, but you could also order off a menu. Super friendly service. Staff very helpful and always a smile on their faces. Rooms cleaned daily, Air conditioner, fridge and safe in the room. It could have used a microwave but, for the price and location, just awesome
The staff at Illusion were very helpful and willing to meet our requests. The rooms are simple but very clean and comfortable, we didn't spend a ton of time in the room anyway. The hotel inner garden is just lovely and there is also a small pool on the rooftop with an ocean view. The location is what made this hotel so fantastic. We are less than a block from the beach and from 5th Avenue so we were able to walk everywhere! I would absolutely recommend this hotel!
Good location, 50 steps to Quinta Avenidai (5th Ave.), 90 steps to the Beach, between Fusion Beach Hotel and Mosquito Beach Hotel on 8 Calle. The room is nice, didn't have the best view on the balcony. The staff wanted to move us when there was a chance but my wife was fine and didn't want to move. We have a select number bed at home so the mattress here felt hard for us. There's a futon bed in the room, so we placed that mattress on top of the hard one and we were fine. All the staff is very welcoming and nice and helpful. Special thanks to Jorge, Saul and David at the front desk, and Ignacio the bartender at the pool (small cute pool upstairs), they made our stay here very satisfying.
This hotel is just a few steps from the beach and from 5th avenue. Staff is super friendly, willing to help all the time, I will stay there my next trip to Playa del Carmen
Wow. From first walking in the door we were completely amazed. Concierge provides cool towels and cold water immediately. A glass elevator takes you up to your room, and overlooks the rooftop pool. Walking into our room was a jawdropper. It doesn't look like the pictures, it looks way better! The room is enormous, with a huge, comfortable bed, granite shower and countertops, and his/her sinks. If one word was to describe our stay: luxurious.
The staff was great with us. The rooms are spacious and the shower is great. We didn't like that the windows were overlooking the corridor, but it's great decision for the price.
Clean comfy and great location. 4th floor is the best in front of the pool with great views. Diana our concierge was very helpful as well as the rest of the staff. Very close to the beach. 2 minutes walk max. And great restaurants around. Will definitely come back.
Thanks to the entire staff, it's been great time ! A 5 stars service in an affordable hotel ! Special thanks to Cynthia at the reception desk and aureliano at the restaurant !!! Hotel very close to the beach between the beach clubs and the quinta avenue restaurants and attractions.
Hotel was very nice. Staff is superb. Room did not have a clock which was inconvenient. There was no parking close be which we did not realize until we had spent a great deal of time driving around the one way streets. Ending up parking 2.5 blocks away which was fine, just would have been nice to know ahead. You cannot drive any closer to the hotel than 2 blocks. Restaurants and shops and the beach are all around the Illusion making it a great place to stay. Breakfast was terrific.
It's smack dab right in the middle between the beach and 5th avenue. The staff was very friendly and accomodating. I was upgraded to the Cabana on the roof top, it is the only room with fantastic ocean views. It was amazing and beautiful and I would stay there again.
We stayed 3 nights and it wad a good experience. Close to beach and you can get in the Mosquito club for free. Good continental breakfast. The room wasn' t very clean the first day but it was ok the rest. It always smell weird. Overall good for what you pay
Great service, friendly people. Loved the continetal breakfast. I recomend this hotel. We will go back for a second time.
We chose this hotel as its very close to the 5th Avenue-playa del carmen's downtown and also because its close to the beach. Everything was pretty close and we didnt have to walk much for anything...Restaurants, travel reservations(for tulum/xel-ha/chitchen-itza etc., tours), shopping..Staff were friendly and they helped us in booking a cab going back..But our room didnt have much ocean view. We cared less as we were out most of the time..We paid a little extra for room with balcony but we realized later it was not necessary as we never really used it..There is a small pool on the top floor. Breakfast was ok..Not great..There is a bus station close to the hotel too..Minutes walk...So you can take a bus from airport to the bus station which is much cheaper than a cab...
Great value for the price! Just steps from the ocean and shops - Very helpful staff - Would NOT purchase the breakfast with the hotel - there are too many great restaurants to try in the area - FYI only ocean view rooms are an upgrade to the rooftop deck area - Worth the upgrade:)
we loved the hotel. we stayed on the rooftop suites. the room was large and comfortable. it was close to everything. the staff was great! will definitely be back if
Excellent loging experience. Everything well kept and clean. Stayed in a room with an ocean view. Not fancy or opulent, but not dull or dingy either. Half a block from the beach where we spent days and half a block from 5th avenue where we spent nights. Everything within walking distance including the ferry to Cozumel (4 blocks) and good old Walmart (3 blocks).