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Recent guest reviews

Lack of parking as my first time not aware of one way street and back to the hotel I found one spot and park the rental as others cars were park in the same direction. Next day a parking citation was left and we almost missed our flight and thank God Payless Auto rentals help us to take care of it. Great inconvenience for lack of hotel parking . The staff very helpful and nice, hotel rooms comfortable.

Nice hotel friendly, clean, complimentary breakfast

Great Experience, good price, nice hotel, the restaurant downstairs delicious italian food, friendly staff, the pool was clean and relax. Thank you guys !!!

Great location. One block from La Quinta Ave. & 5 minute walk to Mamitas Beach. Overall good.... good hotel for the price.

We just completed a two week stay at the Hotel Riviera Caribe Maya. The stay began with them trying to put us in a tiny room with one queen (at best) bed instead of the king size bed with a balcony that we had booked and paid for. They did move us after we complained but said they assign rooms on first come first serve basis not on what was booked. The room was small smelled moldy and actually had what appeared to be black mold growing on the wall in the bathroom. The grout on the tiles in the shower were also blackish looking, dirt or mold I'm not sure. The grout by the cracked up sink was black and had rotted through so there was holes. The bed was very hard and we only got one small old scratchy blanket that covered only half the bed. I had to use a towel to cover my shoulders. The sheets were stained. They never replaced any toiletries so we bought out own soap. The Orbitz site I booked on said the round transportation from the airport to the hotel would cost 1500 pesos but actually cost $140.00 USD cash only. The pool area had some nice plants but was also not very clean. The best part about the hotel was the location which was close to the beach club and 5th Ave.

El hotel se presenta muy bien en fotos pero la realidad es otra. Si te gusta dormir sobre resortes este hotel es ideal. Se anuncia que tiene TV y si de menos de 32 pulgadas , la caja fuerte no servia, es desayuno es muy muy básico , por incluso menos precio me cambie al Senses 5ta Ave y es una diferencia de cielo a tierra.

Av. 10 / Calle 30 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Playa del Carmen, Hotel Riviera Caribe Maya is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 3-star aparthotel has 36 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

This aparthotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/cafe. Start each morning with continental breakfast, available for a fee from 7:30 AM to 11:30 AM.


Rooms

Each apartment is soundproofed and has an array of amenities, including a refrigerator, a ceiling fan, and a safe. Guests can enjoy a TV and stay connected with free WiFi.


Property features

At Hotel Riviera Caribe Maya, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 1600 per vehicle one-way, as well as an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a library, a garden, and an ATM.

Room options

Suite

Sleeps 4

Standard Plus With Balcony

Sleeps 2

Standard Plus Deluxe

Sleeps 4

Suite, Balcony

Sleeps 4

Guest reviews for Hotel Riviera Caribe Maya

Everyone (5) Family (1)
4
Family

Lack of parking as my first time not aware of one way street and back to the hotel I found one spot and park the rental as others cars were park in the same direction. Next day a parking citation was left and we almost missed our flight and thank God Payless Auto rentals help us to take care of it. Great inconvenience for lack of hotel parking . The staff very helpful and nice, hotel rooms comfortable.

By on May 18, 2019

Review comment responded on May 18, 2019

Thansk a lot for your retriew, we hope you can come back soon!

5
Everyone

Nice hotel friendly, clean, complimentary breakfast

By on Jan 15, 2019

Review comment responded on Jan 15, 2019

thanks a lot Lee! We hope see you back soon!

5
Everyone

Great Experience, good price, nice hotel, the restaurant downstairs delicious italian food, friendly staff, the pool was clean and relax. Thank you guys !!!

By , from Austin, Tx. on Jul 18, 2018

Review comment responded on Jul 20, 2018

Many thanks Lalo! We'll wait for you soon!

4

good location

Everyone

Great location. One block from La Quinta Ave. & 5 minute walk to Mamitas Beach. Overall good.... good hotel for the price.

By on Jun 20, 2018

Review comment responded on Jun 20, 2018

Thanks to choice us! We wait you come back soon!

2

great location, terrible room

Everyone
Mold on bathroom wall Sink with black grout

We just completed a two week stay at the Hotel Riviera Caribe Maya. The stay began with them trying to put us in a tiny room with one queen (at best) bed instead of the king size bed with a balcony that we had booked and paid for. They did move us after we complained but said they assign rooms on first come first serve basis not on what was booked. The room was small smelled moldy and actually had what appeared to be black mold growing on the wall in the bathroom. The grout on the tiles in the shower were also blackish looking, dirt or mold I'm not sure. The grout by the cracked up sink was black and had rotted through so there was holes. The bed was very hard and we only got one small old scratchy blanket that covered only half the bed. I had to use a towel to cover my shoulders. The sheets were stained. They never replaced any toiletries so we bought out own soap. The Orbitz site I booked on said the round transportation from the airport to the hotel would cost 1500 pesos but actually cost $140.00 USD cash only. The pool area had some nice plants but was also not very clean. The best part about the hotel was the location which was close to the beach club and 5th Ave.

By , from USA on Feb 2, 2017

2
Everyone

El hotel se presenta muy bien en fotos pero la realidad es otra. Si te gusta dormir sobre resortes este hotel es ideal. Se anuncia que tiene TV y si de menos de 32 pulgadas , la caja fuerte no servia, es desayuno es muy muy básico , por incluso menos precio me cambie al Senses 5ta Ave y es una diferencia de cielo a tierra.

By on Jul 17, 2019

Review comment responded on Jul 23, 2019

Sentimos por su comentario, esperemos nos pueda indicar su numero de cuarto para revisar su incomodidades

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