Featured Image
1/40 Featured Image Featured image 1 of 40

Located within a 5-minute walk of Yucatek Divers, Hotel Cielo is within a 15-minute stroll of Playa del Carmen Maritime Terminal. This 3-star hotel has 18 rooms and welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace. It's in central Playa del Carmen and also a short walk from Central Square and Nuestra Senora del Carmen Catholic Church.

Dining

Enjoy a bite to eat at Carboncitos, the hotel's onsite restaurant.

Rooms

All 18 individually decorated rooms provide ceiling fans and desks. TVs come with cable channels, and free WiFi keeps guests connected. Rooms also include free toiletries.

Property features

A rooftop terrace and free WiFi in public areas are featured at Hotel Cielo. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 850 per person one way, as well as an area shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets.

Highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Rooftop terrace
  • 24-hour front desk

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. Public areas are equipped with complimentary high-speed wireless Internet access. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and an area shuttle. This Playa del Carmen hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff.

Hotel Cielo is a smoke-free property.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 18 
  • Number of floors - 3 
  • Tours/ticket assistance 
  • Free WiFi 
  • Multilingual staff 
  • Rooftop terrace 
  • Luggage storage 
  • Restaurant 
  • Beach umbrellas 
  • Beach towels 
  • Area shuttle (surcharge) 
  • Smoke-free property 
  • Number of buildings/towers - 2 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Connecting/adjoining rooms available 
  • Air conditioning 
  • Ceiling fan 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Shower only 
  • Hair dryer (on request) 
  • Television 
  • Desk 
  • Iron/ironing board (on request) 
  • In-room safe (surcharge) 
  • Cable TV service 
  • Free WiFi 
  • Individually furnished 
  • Individually decorated 

Where to Eat

Carboncitos - This family restaurant serves breakfast, lunch, and dinner. Open daily.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Windsurfing nearby 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Scooter/moped rentals nearby 
  • Skydiving nearby 
  • Ecotours on site 
  • Game drive nearby 
  • Ziplining nearby 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is Noon

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Minimum Spring Break check-in age is 18 years old.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No cribs (infant beds) available

No elevators

No rollaway/extra beds available

No pets or service animals allowed

Noise-free rooms not guaranteed

Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: MXN 850 per person (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Cielo Hotel
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.


* Rooms for this hotel are currently unavailable on our site.
† This room is not available on our site.
Sorry, we seem to have had an issue loading our review content. Try again?