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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 out of 5.0

Recent guest reviews

My husband and I have traveled through out Mexico the last few years and this resort is one that we will continue to go to over and over again. We just got back from our first visit and this resort is fun for all ages. The food is wonderful. Many resorts we have gone to require you to go into a restaurant for lunch for their buffets or what not. Not here right by the pool they offer so many options which allow you to just grab food in your bathing suit and return to your chairs. Dinner options are great. They have a few options on the hacienda side and more on the heavens, just beware heaven side is adults only. You are able to bring kids to the steak restaurant and brazilian steakhouse. Service is immpeccable. Shout out to Rene, Isaac and Chuko who made our trip spectacular. They made us feel so special and continually went out of their ways to make sure we were enjoying ourselves. The resort was so clean and there is so much to do there. We cannot wait to return with our kids next time.

Would recommend to anyone. The beach coves were especially nice and the food was better than most all inclusive spots.

I’ve never met a friendlier staff! The food was incredible, at the specialty restaurants and even at the buffets. The entertainment was great and there was something for the whole family. We chose this hotel for the large pool instead of staying st a hotel with a typical beach. Unfortunately the pool was freezing and unenjoyable, even for the kids. The lagoons were slightly warmer and provided a partial beach opportunity.

It was a very memorable trip for me and my family. The resort quality is exceptional - it is one of those places where you want your dream vacation to take place. The attitude of staff is amazing - everyone makes best effort to help you without any expectation for tips. Even after checkout, they advised us to use all resort amenities till our transfer to airport comes. All inclusive means all inclusive - there are many quality restaurants which don't require any reservation. Ipnema was my favorite. I'd highly recommend this place.

Our family loved the evening events, but my room didn't have water one evening

We had a great experience we were a little disappointed with it not being a real beach but understand the concept of the beach at the same time.

This is a very nice hotel and the facilities are very good

Great time , Only thing I did not like was the food

Absolutely fantastic great service loved the place!!!

This all inclusive resort really has it all. Although the rooms are a little small for a family of four, you can make it work. Food is very good, the pools are excellent, and for this part of Mexico, the man made lagoon with the barrier reef is very functional. Every staff member you meet goes out of their way to welcome you. Including one once when one of the pool assistanyx spent 45 minutes tracking down a pair of missing goggles for my 11 year old. The food has a lot of variety, although after a week, we were more than ready to get home for some more normal portions. The entertainment was terrific every night. Don't miss the breakdancing group or the fire dancers. They were both unbelievable.

I was there for a wedding. I have traveled to Cancun and the Rivera May for over 30 years. Perfect photos. Perfect for persons of different ages. I did not like the food at all. I thought the Quality of the Wine and Champagne was poor. I am a Riu person. Very pretty. Good place for families.

Great resort for a family vacation. Shows and entertainment were family friendly. No long waits to get into restaurants, and everything around the resort is easily accessible. Staff is very friendly, and the grounds are kept very clean. Rooms are a bit small, and beds are not the most comfortable. Overall, would definitely stay here again.

Pros- great pool, sheltered beach producing calm shallow waters which was great for the kids. Also a lot of scheduled activities for young children with PBS cartoon characters which only last 15mins do not too painful for adults. Food was decent. Staff was exceptional. Cons- Michael Jackson show. Being a big MJ fan I had high hopes for this show and introducing my toddler to MJ. MJ looked liked he'd been eating a few too many tacos. Moves were slow and lacked crispness. I can walk into any club in philly and find 6 dudes who can do better MJ impressions. Also the ipanema restaurant was closed for our entire stay and the buffet was moved to the lobby because of renovations which limited seating. Overall still a great trip, would definitely recommend

Everything about this place is above average. My husband and I have stayed at quite a few all inclusive resorts in and around the Cancun area and while they all have similarities the Hard Rock really sets itself apart and above the rest. The staff are very friendly and go above and beyond to make your stay a great one. For example, after dinner at the Japanese restaurant, my husband asked for a cappuccino which they didn't make there. The waiter himself went down to the lobby coffee bar and brought him back one without a second thought. The grounds of the resort are beautiful. So many good opportunities for nice pictures. No complaints about food. Food by the pool is nice. You can decide whether you want to have a low key relaxing vacation or an upbeat, fun vacation, or a little of both. Daily adult pool activities were usually entertaining.

Es el mejor hotel que he visitado,no tengo nada negativo que señalar,lo recomiendo 100%

We stayed at HR for 7 days. The staff was great. Our room was somewhat clean when we arrived until i noticed our sheets were dirty and stained. My husband called the front desk and immediately they came to change all the sheets. The only downfall is dealing with vacation planners for any bookings at the hotel and off the property. The food was good and grounds were clean. Our kids had a great time.

My son is 16 and he felts like "second class customer". The maid leave the door to the terrace opened, we all got mosquitos bite on our first night there. A/C broke, we cannot adjust the temperature to get cooler. Food is mediocre only. Pools are warm and dirty. Entertainments are not good.

Beautiful Hotel with great food and service, very clean . We loved it !!!!

Our family stayed for 5 nights. Probably will not go again. The pools, facilities, restaurants and lobby were very nice but there really was no beach. there is a jetty that's blocks the beach and they brought in sand but it was not at all what we expected. Also, the rooms don't have a true ocean view, although they are large rooms and nice, the rooms are far from all activities so require a lot of walking.

perfect hotel for family and have fun... super recommended

Km 72, Carretera Cancun-Chetumal Puerto Aventuras QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located within 2 miles (3 km) of Dolphinaris Riviera Maya Park, Hard Rock Hotel Riviera Maya - All Inclusive is within 3 miles (5 km) of Puerto Aventuras Golf Club. This 1264-room, 4.5-star resort has 2 outdoor pools along with private in-room spa tubs and 9 restaurants. It's also close to Oasis Beach and Puerto Aventuras Marina.


Dining

There are ample dining options with 9 onsite restaurants, including The Market, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.


Rooms

All of Hard Rock Hotel Riviera Maya - All Inclusive's 1264 air-conditioned rooms provide private spa tubs, free minibar items, and balconies. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Coffee makers, free bottled water, and laptop-compatible safes are also standard.


Property features

Hard Rock Hotel Riviera Maya - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 60 per room roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Guest reviews for Hard Rock Hotel Riviera Maya - All Inclusive

Everyone (21) Couples (8) Family (7)
5

week in paradise

Everyone

My husband and I have traveled through out Mexico the last few years and this resort is one that we will continue to go to over and over again. We just got back from our first visit and this resort is fun for all ages. The food is wonderful. Many resorts we have gone to require you to go into a restaurant for lunch for their buffets or what not. Not here right by the pool they offer so many options which allow you to just grab food in your bathing suit and return to your chairs. Dinner options are great. They have a few options on the hacienda side and more on the heavens, just beware heaven side is adults only. You are able to bring kids to the steak restaurant and brazilian steakhouse. Service is immpeccable. Shout out to Rene, Isaac and Chuko who made our trip spectacular. They made us feel so special and continually went out of their ways to make sure we were enjoying ourselves. The resort was so clean and there is so much to do there. We cannot wait to return with our kids next time.

By , from kansas city on Mar 4, 2018

Review comment responded on Mar 7, 2018

Dear Brooke, What an incredible review! Your kind comments are appreciated and really help future guests see the type of experience to be had. Thanks again for being our guest and we hope to see you again soon for another fantastic visit! Best regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

4

great stay

Everyone

Would recommend to anyone. The beach coves were especially nice and the food was better than most all inclusive spots.

By , from Nicaragua on Feb 21, 2018

Review comment responded on Feb 22, 2018

Hello Daniel! Thank you for your rockin' review! We're so happy you received such great service from our team during your stay with us. We can't wait to have you back at Hard Rock Hotel Riviera Maya! Best regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

4

everything but pool temp was perfect

Everyone

I’ve never met a friendlier staff! The food was incredible, at the specialty restaurants and even at the buffets. The entertainment was great and there was something for the whole family. We chose this hotel for the large pool instead of staying st a hotel with a typical beach. Unfortunately the pool was freezing and unenjoyable, even for the kids. The lagoons were slightly warmer and provided a partial beach opportunity.

By , from colorado Springs on Jan 5, 2018

Review comment responded on Jan 9, 2018

Dear rocker, I very appreciate your valuable time to share with us such a detailed review and thank you very much for the great feedback. It has been a real pleasure to have you here and we all look forward to see you soon once again. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

5
Everyone

It was a very memorable trip for me and my family. The resort quality is exceptional - it is one of those places where you want your dream vacation to take place. The attitude of staff is amazing - everyone makes best effort to help you without any expectation for tips. Even after checkout, they advised us to use all resort amenities till our transfer to airport comes. All inclusive means all inclusive - there are many quality restaurants which don't require any reservation. Ipnema was my favorite. I'd highly recommend this place.

By on Dec 24, 2017

Review comment responded on Dec 24, 2017

Hello rocker! I appreciate the excellent review as well as the great feedback. Thank you for gave us the opportunity to have you and look forward to pamper you again in the near future. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

4

saucedo vacay

Everyone

Our family loved the evening events, but my room didn't have water one evening

By , from texas on Aug 24, 2017

Review comment responded on Sep 1, 2017

Thank you for sharing your experience, hope to see you soon once again! Regards,

5
Everyone

We had a great experience we were a little disappointed with it not being a real beach but understand the concept of the beach at the same time.

By on Aug 5, 2017

Review comment responded on Aug 12, 2017

Dear rocker, We were honored you rocked out with us! We strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again soon. Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

5
Everyone

This is a very nice hotel and the facilities are very good

By , from Chicago,IL on Jul 22, 2017

Review comment responded on Jul 24, 2017

Thank you for sharing your great feedback. Look forward to see you soon once again!

4
Everyone

Great time , Only thing I did not like was the food

By on Jul 4, 2017

Review comment responded on Jul 8, 2017

It's always great to know you had an amazing time at our resort. I very appreciate your feedback and look forward to see you soon!. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

5

great place

Everyone

Absolutely fantastic great service loved the place!!!

By , from d on Jun 6, 2017

Review comment responded on Jun 9, 2017

Hello matty , We really appreciate you have shared your kind comments. We feel gratified to know we fulfill our goal at giving a great experience. We cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Regards Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

5

nice in so many ways.

Everyone

This all inclusive resort really has it all. Although the rooms are a little small for a family of four, you can make it work. Food is very good, the pools are excellent, and for this part of Mexico, the man made lagoon with the barrier reef is very functional. Every staff member you meet goes out of their way to welcome you. Including one once when one of the pool assistanyx spent 45 minutes tracking down a pair of missing goggles for my 11 year old. The food has a lot of variety, although after a week, we were more than ready to get home for some more normal portions. The entertainment was terrific every night. Don't miss the breakdancing group or the fire dancers. They were both unbelievable.

By on Apr 30, 2017

Review comment responded on May 2, 2017

Dear paul, Thank you for the rockin' review. We are thrilled you and your family were able to take the time to enjoy Hard Rock Hotel Riviera Maya. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with us. It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya