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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 out of 5.0

Recent guest reviews

Pros- great pool, sheltered beach producing calm shallow waters which was great for the kids. Also a lot of scheduled activities for young children with PBS cartoon characters which only last 15mins do not too painful for adults. Food was decent. Staff was exceptional. Cons- Michael Jackson show. Being a big MJ fan I had high hopes for this show and introducing my toddler to MJ. MJ looked liked he'd been eating a few too many tacos. Moves were slow and lacked crispness. I can walk into any club in philly and find 6 dudes who can do better MJ impressions. Also the ipanema restaurant was closed for our entire stay and the buffet was moved to the lobby because of renovations which limited seating. Overall still a great trip, would definitely recommend

Everything about this place is above average. My husband and I have stayed at quite a few all inclusive resorts in and around the Cancun area and while they all have similarities the Hard Rock really sets itself apart and above the rest. The staff are very friendly and go above and beyond to make your stay a great one. For example, after dinner at the Japanese restaurant, my husband asked for a cappuccino which they didn't make there. The waiter himself went down to the lobby coffee bar and brought him back one without a second thought. The grounds of the resort are beautiful. So many good opportunities for nice pictures. No complaints about food. Food by the pool is nice. You can decide whether you want to have a low key relaxing vacation or an upbeat, fun vacation, or a little of both. Daily adult pool activities were usually entertaining.

Es el mejor hotel que he visitado,no tengo nada negativo que señalar,lo recomiendo 100%

We stayed at HR for 7 days. The staff was great. Our room was somewhat clean when we arrived until i noticed our sheets were dirty and stained. My husband called the front desk and immediately they came to change all the sheets. The only downfall is dealing with vacation planners for any bookings at the hotel and off the property. The food was good and grounds were clean. Our kids had a great time.

My son is 16 and he felts like "second class customer". The maid leave the door to the terrace opened, we all got mosquitos bite on our first night there. A/C broke, we cannot adjust the temperature to get cooler. Food is mediocre only. Pools are warm and dirty. Entertainments are not good.

Beautiful Hotel with great food and service, very clean . We loved it !!!!

Our family stayed for 5 nights. Probably will not go again. The pools, facilities, restaurants and lobby were very nice but there really was no beach. there is a jetty that's blocks the beach and they brought in sand but it was not at all what we expected. Also, the rooms don't have a true ocean view, although they are large rooms and nice, the rooms are far from all activities so require a lot of walking.

perfect hotel for family and have fun... super recommended

Great place, would recommend to anyone looking to travel with children.

2nd trip to Riviera Maya, 1st to the Hard Rock. Most impressed with the staff throughout the resort. Very nice grounds and fairly large which is nice for walking off all those drinks and meals. Going into the trip, wasn't sure how we would like the beaches with being closed off from the ocean by the rock wall but we did enjoy the calm clear water in the lagoons as well as no seaweed to contend with is very nice. Food was very good overall, enjoyed French and Italian most of all. Also was nicely surprised that we had a fairly nice ocean view without paying for upgrade. (Building 2, Not everyone will be this lucky) Room was on the small side compared to other resort we stayed at but workable. If you don't want to hear the presentation about timeshare or future trips be direct and up front right away otherwise they will pursue and pursue. I made the mistake of saying not now maybe later and kept getting calls. I do recommend this resort, kudos to a great crew of workers. Not knocking the resort for this but if the room door is open and you don't manually close it (let go of it before closed) they slam closed really loudly. I am not a light sleeper but was woken after 1 am almost nightly when other units doors were slammed. Luckily was able to fall asleep again quickly so not that big of a deal.

We loved the Hard Rock. Lots of food options, easily able to go between the Heaven and Hacienda sides. Make sure you go off the resort to see the cenotes.

Property was beautiful. Two resorts in one, Hacienda & Heaven, adult section. Beaches very well taken care of. Room & restaurants outstanding.

This hotel was everything ! Upon arrival my girlfriend and I were on the Hacienda side of the resort and were switched over to the Heaven side away from all the children (what a relief, and free of charge). Everyday at the pool there were tons of activities and lots of entertainment which was great. Dining was good and we really enjoyed eating at the 'Zen' restaurant at least five times out of our 10 night stay! The only thing that we weren't all to crazy about was the onsite nightclub which wasn't all too great and pretty empty. Staff was great and were very friendly and always looked out for us. (Making our drinks stronger, nice.) Overall I have to say if you are looking to relax and have fun this is a great resort. My girlfriend and I had a wonderful time.

fine.great hotel. great service. very clean no complaints whatsoever.

Don't get me wrong. The hotel was beautiful and the staff was amazing. This was our 3rd visit to Playa since May. The food wasn't good. And the resort was really big. There was a lot of walking. Luckily they offer a ride between hotels. We were there for a wedding. It was beautiful. We should of done a rehearsal the nite before, but it was beautiful nonetheless. We stayed at heaven, which is adults only, but some of the restraunts were on the Hacinda side. So some dinners where with children. So it didn't really have the adults only feel. I would recommend this resort for family's, but not for a couples romantic getaway.

Great restaurants, great beach, great staff, overall very well kept facilities.

This hotel was beautiful! The staff was very friendly and took care of every need. We also got married during our stay on the resort and we had a very sweet wedding planner who took care of everything! We just showed up and our ceremony was incredible! We swam with dolphins on our wedding day! We went to tankah and zip lined, swam into a cave, kayaked, and jumped off cliffs into beautiful freshwater. I had a massage and facial in the rock spa. We ate at most of the restaurants and they were so delicious! We really could not have had a better vacation. I loved every minute of it. They had different entertainment every night that we also enjoyed. It was great and I would definitely recommend this resort!

Amazing hotel!! Great price awesome food! Snacks at the pool were not that great besides that amazing!!

Nice Resort, great for family with teens. Food was great. If I had to say anything negative, there activities for kids ( younger) not as good.

From the moment we stepped out of the taxi we were treated like valued customers. The whole resort was clean and very well kept. The food was good but not necessarily great. The staff was pleasant and for the most part attentive. It’s a large resort, so plan to do some walking. I wish we could have played a little in the waves, but you can’t do that here. There is no direct access to the ocean. On the other hand, the lagoon is pretty cool. Snorkeling was fun, my wife liked swimming with all the fish. I wish they had some clocks outside somewhere. Often times we had no idea what time it was unless we went back to the room. We would definitely consider HRH again!!!

Km 72, Carretera Cancun-Chetumal Puerto Aventuras QROO

Located within 2 miles (3 km) of Dolphinaris Riviera Maya Park, Hard Rock Hotel Riviera Maya - All Inclusive is within 3 miles (5 km) of Puerto Aventuras Golf Club. This 1264-room, 4.5-star resort has 2 outdoor pools along with private in-room spa tubs and 9 restaurants. It's also close to Oasis Beach and Puerto Aventuras Marina.


Dining

There are ample dining options with 9 onsite restaurants, including The Market, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.


Rooms

All of Hard Rock Hotel Riviera Maya - All Inclusive's 1264 air-conditioned rooms provide private spa tubs, free minibar items, and balconies. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Coffee makers, free bottled water, and laptop-compatible safes are also standard.


Property features

Hard Rock Hotel Riviera Maya - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for MXN 1500 per room roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Room options

Deluxe Platinum Grand Sky Terrace - Connecting

King 1 | Sleeps 6

Deluxe Platinum Grand Sky Terrace, one king bed

King 1 | Sleeps 2

Deluxe Diamond, one king bed

King 1 | Sleeps 2

Deluxe Family

King 1 | Sleeps 6

Guest reviews for Hard Rock Hotel Riviera Maya - All Inclusive

Everyone (10) Couples (8) Family (6)
4

great stay

Everyone

Pros- great pool, sheltered beach producing calm shallow waters which was great for the kids. Also a lot of scheduled activities for young children with PBS cartoon characters which only last 15mins do not too painful for adults. Food was decent. Staff was exceptional. Cons- Michael Jackson show. Being a big MJ fan I had high hopes for this show and introducing my toddler to MJ. MJ looked liked he'd been eating a few too many tacos. Moves were slow and lacked crispness. I can walk into any club in philly and find 6 dudes who can do better MJ impressions. Also the ipanema restaurant was closed for our entire stay and the buffet was moved to the lobby because of renovations which limited seating. Overall still a great trip, would definitely recommend

By , from New Jersey on Dec 10, 2016

Review comment responded on Dec 12, 2016

Dear Carnine, I really appreciate your time and comments about our resort. I am pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service. Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. ALL IS ONE Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

5

wonderful accommodations and staff

Everyone

Everything about this place is above average. My husband and I have stayed at quite a few all inclusive resorts in and around the Cancun area and while they all have similarities the Hard Rock really sets itself apart and above the rest. The staff are very friendly and go above and beyond to make your stay a great one. For example, after dinner at the Japanese restaurant, my husband asked for a cappuccino which they didn't make there. The waiter himself went down to the lobby coffee bar and brought him back one without a second thought. The grounds of the resort are beautiful. So many good opportunities for nice pictures. No complaints about food. Food by the pool is nice. You can decide whether you want to have a low key relaxing vacation or an upbeat, fun vacation, or a little of both. Daily adult pool activities were usually entertaining.

By , from Chicago on Nov 5, 2016

Review comment responded on Nov 24, 2016

It is so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come back soon. Jan Hundrieser General Manager Hard Rock Riviera Maya

4

beautiful calm beach.. great service

Everyone

We stayed at HR for 7 days. The staff was great. Our room was somewhat clean when we arrived until i noticed our sheets were dirty and stained. My husband called the front desk and immediately they came to change all the sheets. The only downfall is dealing with vacation planners for any bookings at the hotel and off the property. The food was good and grounds were clean. Our kids had a great time.

By , from chicago on Aug 19, 2016

Review comment responded on Aug 27, 2016

Dear Dramos, Thank you for take the time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel like a Rockstar again. Kind Regards Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya

3

limits access to teenagers.

Everyone

My son is 16 and he felts like "second class customer". The maid leave the door to the terrace opened, we all got mosquitos bite on our first night there. A/C broke, we cannot adjust the temperature to get cooler. Food is mediocre only. Pools are warm and dirty. Entertainments are not good.

By on Aug 15, 2016

Review comment responded on Aug 24, 2016

Dear Member, Thank you very much for choosing the All Inclusive Hard Rock Hotel Riviera Maya and for taking the time to shared us your review. We appreciate your feedback during your last stay as it is very important to us; this one has been shared with key members of our management team, since your experience helps as a tool for us to locate our areas of opportunity to work improving our services and facilities and resolve them promptly and efficiently to avoid situations, to our future visitors. On behalf of Hard Rock Hotel Riviera Maya, please accept our humble apologies for have fallen short to your expectations. Nevertheless, we assure you that we are working diligently to maintain our high standards and definitely improve the aspects that require attention It’s been a pleasure having you with us and we look forward your next vacation. We would love to have you back and make another great memory together. Regards Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya

5

wonderful

Everyone

Beautiful Hotel with great food and service, very clean . We loved it !!!!

By on Aug 6, 2016

Review comment responded on Nov 27, 2016

Hi Member, thank you for the rockin’ review. We are delighted that you had a fantastic vacation and feel the great service from our staff. We hope to see you soon at Hard Rock Riviera Maya. ALL IS ONE Jan Hundrieser General Manager Hard Rock Riviera Maya

3

the hotel was nice but no real beach.

Everyone

Our family stayed for 5 nights. Probably will not go again. The pools, facilities, restaurants and lobby were very nice but there really was no beach. there is a jetty that's blocks the beach and they brought in sand but it was not at all what we expected. Also, the rooms don't have a true ocean view, although they are large rooms and nice, the rooms are far from all activities so require a lot of walking.

By , from Texas on Jul 23, 2016

Review comment responded on Nov 27, 2016

I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for have fallen short to your expectations. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic service that sets us apart. Sincerely, Jan Hundrieser General Manager Hard Rock Riviera Maya

5

best hotel in the world

Everyone

perfect hotel for family and have fun... super recommended

By on Jun 23, 2016

Review comment responded on Nov 30, 2016

Thank you for sharing your opinion about Hard Rock Riviera Maya. We hope to see you soon. ALL IS ONE Jan Hundrieser General Manager Hard Rock Riviera Maya

5

hard rock hotel riviera maya

Everyone
Lagoon Pool

Great place, would recommend to anyone looking to travel with children.

By , from Chicago, IL on Apr 21, 2016

Review comment responded on Nov 27, 2016

Nice Photos!!! It’s so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come back soon. Jan Hundrieser General Manager Hard Rock Riviera Maya

4

great time, excellent staff.

Everyone

2nd trip to Riviera Maya, 1st to the Hard Rock. Most impressed with the staff throughout the resort. Very nice grounds and fairly large which is nice for walking off all those drinks and meals. Going into the trip, wasn't sure how we would like the beaches with being closed off from the ocean by the rock wall but we did enjoy the calm clear water in the lagoons as well as no seaweed to contend with is very nice. Food was very good overall, enjoyed French and Italian most of all. Also was nicely surprised that we had a fairly nice ocean view without paying for upgrade. (Building 2, Not everyone will be this lucky) Room was on the small side compared to other resort we stayed at but workable. If you don't want to hear the presentation about timeshare or future trips be direct and up front right away otherwise they will pursue and pursue. I made the mistake of saying not now maybe later and kept getting calls. I do recommend this resort, kudos to a great crew of workers. Not knocking the resort for this but if the room door is open and you don't manually close it (let go of it before closed) they slam closed really loudly. I am not a light sleeper but was woken after 1 am almost nightly when other units doors were slammed. Luckily was able to fall asleep again quickly so not that big of a deal.

By , from Milwaukee, WI on Apr 10, 2016

Review comment responded on Nov 27, 2016

Thank you so much for sharing your experience with us. I am pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience. It is been a pleasure having you with us and we look forward your next vacation. ALL IS ONE Jan Hundrieser General Manager Hard Rock Riviera Maya

4

awesome family wedding location

Families

We loved the Hard Rock. Lots of food options, easily able to go between the Heaven and Hacienda sides. Make sure you go off the resort to see the cenotes.

By on Jun 7, 2015