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Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

4.5 out of 5.0

Recent guest reviews

The staff was super nice, food and drinks all inclusive no exceptions. Exceed my expectations. Cool atmosphere all around the hotel.

(Heaven Side) Overall we had a good stay. There was a few staff members that made it all more worthwhile: Edel: He showed us to our rooms and handled our bagged. He gave a wonderful tour and was very personable. *Clary: My personal favorite staff member. She was just a DELIGHT. Very intelligent as she is beautiful and booked places to eat for us, gave us advice, as even helped us with a room upgrade even though it wasn't in her job description. Lucy-Always helped up with any information we needed regarding tour times *Remi-He was our waiter in the Market Grill and was very special to us. He was beyond personable and went out of his way to ask of if we needed anything. I asked for a to-go box each day and when he saw me, he remembered I would need one and had one ready BEFORE I asked. He deserves special recognition Alexandra-Best all-around hustler Maria & Rubio-Gave one of the most wonderful massages ever (Deep Tissue) Josephina- Mexican Eatery server that was sincere and hardworking, always pampering us Yovanni- My husband left some of his clothes in a drawer and Yovanni sent them in the mail to him. What a relief. Also, he contacted us as arranged a time to eat at another restaurant-romantic dinner. He is ON TOP of it and needs to be promoted PRONTO.

Would not recommend this hotel for someone who enjoys good food on their vacation. You can tell they are feeding a large group of people due to the poor food quality. Pros: Golf, and overall hotel facilities.

Unlimited drinks, unlimited food, fun and accommodating staff

Have stayed at other Hard Rock all inclusive resorta, all have been great, cant beat the experience and quality of service, great rooms and for me the great food and options to choose from.

Welcoming staff. Very friendly. Lots of activities. Lots of food. Very relaxing. Spa is a must !

Hotel was excellent. Clean nice rooms. Staff was very courteous and professional.

2 adults over 50 with 2 20-year olds. Everybody had fun. Everyone satisfied!

I have been to Mexico more than 6 times now. Comparing all the locations, I was highly satisfied with HR resort. I absolutely LOVED this place and didn't want to leave! Their staff was nicer, all-inclusive good quality & tasty food, more options of restaurants than any other, more than 5 options for catching some sun (pools and ocean beach), more beautiful & artistic grounds, many shopping options, a wide range of fun activities, and they had the best spa! It's super clean all around. Beds and the hotel room was spacious and comfy. You have a patio with a hammock and plenty of storage. Also, there is a free open bar in your own room! They just take it to another level compared to the other locations I have been to. I can't get over how super nice and accommodating the staff was. They bend over backwards to make sure you feel right at home and stress-free. I am a world traveler and never experienced the consistent goodness like I did here. I know I will be seeking out the Hard Rock Resort hotels for my next vacay (Punta Cana!). I can't think of anything else that could have made it better. They covered it all.

Hotel was beautiful. Staff amazing. Treated like a rock star from moment you check in. Everyone friendly with smile on their faces at all times. Little ceasar at the pool heaven side and his entire staff amazing, lots of fun. Pool concierge helpful. Jesus concierge, yazmin check in, Manuel ,allison pool staff everyone amazing. Wish i could remember everyones name to write it down. Rock spa was heaven so relaxing. Fantastic hot stone massage.already planning my next trip there and only got back yesterday. Food and drinks top knotch

Beautiful resort, kept immaculately clean, staff was the best I have ever seen everyone brought their A game and you could tell how much they wanted you to be happy, they went out of their way to serve you and you never had to ask for a thing!

We had the best time at Hard Rock Heaven in Riviera Maya for a 21st Anniversary trip. Everyone is so nice and helpful there! We especially appreciated the service from our server at the beach, Eduardo (Lalo), and our server at Los Gallos, Viktor. All of the staff was always friendly with smiles on their faces all day, everyday. There were a few bumps along the way, but nothing that seriously hampered our enjoyment of this resort. Also, stay away from the Welcome Breakfast that we were told was absolutely not a timeshare presentation, we left after they tried to get us to show us the last four digits on our credit cards to see if we won a free trip.

2015 Cancun Jazz festival going on at the property got to meet a lot of the performers. Staff was the true ROCK STARS!! fantastic property not disappointed the least!

My main complaints about the stay was the location as well as the food selection. I was disappointed that there was not a full beach at the hotel, more of just a cove. I also think the food selections for snacks could have been more robust. I will say that the pool parties and activities were great. The DJ was really fun and made the experience very enjoyable.

The hotel is beautiful. Food was excellent. Amenities were wonderful and hotel credits allowed us to do some extras like massages and special meals that we would not otherwise have done

Booked this hotel as a surprise for my boyfriends birthday. He was so surprised. Everything was great at the hotel, its a beautiful hotel. Very big! The staff could have been a little more helpful and friendlier but all they were worried about was a tip before service! How about you serve me and depending on your service, ill give you a great tip or not! Other than that, everything was great!

We had a great holiday stay at the Hard Rock Hotel Heaven. Our first day there Patricia explained what our stay included and answered any questions we had. Our room was awesome. We had the two tier room with the view of the ocean and a hot tub on the top terrace. Staff was friendly. Bartenders Abraham and Eduardo were super friendly and always checked back with us regarding a refill! The bands held in the open area (Woodstock) on the Hacienda Family Side and in the Heaven bar was awesome. We especially liked the Led Zeppelin tribute band! You could do as much as you wanted or as little as you wanted. We loved eating lunches at Toro. Dinner at Zen, Toro and Ciao were very good. The food in the Mexican restaurant, Cava Roja, needed improvement. The chicken in the fajita was rubbery and the dishes did not have the spicy Mexican flavor. The staff in all the restaurants were very attentive! I also like how we could use resort credits towards the Rock Spa (Laura, Daniella for massage and Daniel for facial, made our visit so relaxing) and reserving a Cabana on the beach for the day! Carlos was our attendant the day we reserved the Cabana. He was super friendly and very attentive! The only improvement I can think of is to have more bands in the open concourse area called "Woodstock". Lastly, we noticed how well the whole staff kept the place clean. Staff was very diligent in picking up trash, cleaning the public bathrooms, etc. All in all we had a great time!

My husband and I just got back from a week at Heaven at the Hard Rock. We absolutely loved it and would highly recommend! The food was the best we've had at an all-inclusive. Many great restaurants and 24/7 room service. We had $1500 in resort credits- which can be used in the Spa, or on activities, and some items to bring home (tequila, cigars, etc.). We had two 80 minute couples massages (the best we've EVER had!). The spa is just amazing and the hydrotherapy room incredible. I also had an 80 minute facial. Using the credits we also went to Tulum, each has a pedicure and brought home some cigars. We paid $337.00 for all of this. You pay 20% of the $1500 resort credits, but it still works out to be a fabulous deal! Our room was great- clean, modern, hot tub, hammock on the balcony and ocean view, stocked mini bar, AC kept room exactly the temperature you prefer... A great trip and wonderful place to stay!

Our trip was 6 days during February/March. We knew the resort was recently renovated but assumed with the name it would be a nice place to stay. We chose the Heaven, adult only side, because we were traveling without kids. Our room had a walk-in shower, double vanity and a main room with king bed and jacuzzi tub and a walk out patio area on ground level. The room was not very big but was still nice and was kept clean. The restaurants were good, prob a 7 on scale of 1-10. Two of them stood out, Zen, which was Hibachi grill and they cooked the food in front of you, the other was a Brazilian style restaraunt that served several different grilled meats on a skewer. The others were average and the breakfast food which is our favorite meal was also ok compared to other All-Inclusive resorts we have been to. The beach areas were very nice and clean. Hard to describe but there is a rock wall all along the coast line that meets the ocean and then there is are little cove areas with the sandy beaches that are there for swimming and other water activities so the waters are calm nice to swim in. There was always music playing, since it was Hard Rock, a lot of classics being played as well as live bands every night at the lobby bars. Our biggest disappointment/complaint was the nightly entertainment. The shows while we were there were not very good and appears very amateur. There are also a lot of enhancements they are still planning to make to complete the hotel renovation including cabanas out in the ocean, an additional night club/bar, and others we were told about during a time share sales pitch. Overall we had a great trip, great service, and would consider going back again when some of the additional enhancements are completed and hopefully better entertainment is available.

Some average ratings due to what we feel was a temporary situation. Unfortunately, Heaven the adult side of the resort is not yet completed. We are most disappointed with not being informed of the ongoing construction on the site when planning our trip. We probably would have booked the Hard Rock Cancun instead. Construction continues on the adult side in what looked to be on the 3rd floor of every building. Some floor tile not done on the second level creating some potential trip hazards walking from Building 1&2 to the Heaven Lobby (2nd floor walkway) You will pass an active work area with construction material as well. Once total rehab is finished, it was be an excellent destination. The Gold rooms are average in size but have a very elegant feel to them and nicely appointed. The bathrooms are well done, jacuzzi perfect for two, in room liquor dispenser and frig always stocked. The staff across the board were outstanding and always willing to help. Room service respectful and extremely accommodating. Food, average to above average for all-inclusive resorts. Good variety at the breakfast and lunch buffets. Great pools. Another important point is that you will NOT HAVE FULL ACCESS TO THE OCEAN. It is a limestone shore line but they have free flowing ocean water into several lagoons with beach sand on the property. Having experienced the Hard Rock product in Punta Cana, I am sure it will be worthy of visit later this Spring.

Carretera Cancun-Chetumal KM 72 Solidaridad QROO

Located within 2 miles (3 km) of Dolphinaris Riviera Maya Park, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive places you within a few miles (5 km) of Puerto Aventuras Golf Club. This 577-room, 4.5-star resort has 3 outdoor pools along with private in-room spa tubs and 9 restaurants. Near the airport, the resort is also close to Puerto Aventuras Marina and Dolphin Discovery.


Dining

Free breakfast is included with your stay. Relish the international cuisine at Toro, one of 9 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

The 577 air-conditioned accommodations feature balconies and afford space to spread out with separate bedrooms. Guests can expect free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Private spa tubs, refrigerators, and coffee makers are other standard amenities.


Property features

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 90.00 per room roundtrip. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a nightclub, karaoke, and an indoor pool.

Room options

Deluxe Platinum Sky Terrace, one king bed

King 1 | Sleeps 2

Deluxe Diamond, one king bed

King 1 | Sleeps 2

Deluxe Gold king bed

King 1 | Sleeps 2

Rock Suite Platinum

King 1 | Sleeps 6

Guest reviews for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Everyone (9) Couples (8) Family (1) Friends (3)
5

best vacation ever!

Everyone

The staff was super nice, food and drinks all inclusive no exceptions. Exceed my expectations. Cool atmosphere all around the hotel.

By , from monterrey mexico on Jan 9, 2017

4

food was terrible, staff was amazing!

Everyone

(Heaven Side) Overall we had a good stay. There was a few staff members that made it all more worthwhile: Edel: He showed us to our rooms and handled our bagged. He gave a wonderful tour and was very personable. *Clary: My personal favorite staff member. She was just a DELIGHT. Very intelligent as she is beautiful and booked places to eat for us, gave us advice, as even helped us with a room upgrade even though it wasn't in her job description. Lucy-Always helped up with any information we needed regarding tour times *Remi-He was our waiter in the Market Grill and was very special to us. He was beyond personable and went out of his way to ask of if we needed anything. I asked for a to-go box each day and when he saw me, he remembered I would need one and had one ready BEFORE I asked. He deserves special recognition Alexandra-Best all-around hustler Maria & Rubio-Gave one of the most wonderful massages ever (Deep Tissue) Josephina- Mexican Eatery server that was sincere and hardworking, always pampering us Yovanni- My husband left some of his clothes in a drawer and Yovanni sent them in the mail to him. What a relief. Also, he contacted us as arranged a time to eat at another restaurant-romantic dinner. He is ON TOP of it and needs to be promoted PRONTO.

By , from Nashville TN on Jan 4, 2017

3

nice hotel, poor food

Everyone

Would not recommend this hotel for someone who enjoys good food on their vacation. You can tell they are feeding a large group of people due to the poor food quality. Pros: Golf, and overall hotel facilities.

By on Dec 1, 2016

5

great staff, fun atmosphere

Everyone

Unlimited drinks, unlimited food, fun and accommodating staff

By , from NY NY on Nov 15, 2016

5

fabulous will be back

Everyone

Have stayed at other Hard Rock all inclusive resorta, all have been great, cant beat the experience and quality of service, great rooms and for me the great food and options to choose from.

By on Oct 22, 2016

5
Everyone

Welcoming staff. Very friendly. Lots of activities. Lots of food. Very relaxing. Spa is a must !

By on Sep 27, 2016

5
Everyone

Hotel was excellent. Clean nice rooms. Staff was very courteous and professional.

By , from A. Brooklyn, NY on Sep 27, 2016

4

impeccable service.

Everyone

2 adults over 50 with 2 20-year olds. Everybody had fun. Everyone satisfied!

By on Aug 20, 2016

5

all around best resort in riviera maya

Everyone

I have been to Mexico more than 6 times now. Comparing all the locations, I was highly satisfied with HR resort. I absolutely LOVED this place and didn't want to leave! Their staff was nicer, all-inclusive good quality & tasty food, more options of restaurants than any other, more than 5 options for catching some sun (pools and ocean beach), more beautiful & artistic grounds, many shopping options, a wide range of fun activities, and they had the best spa! It's super clean all around. Beds and the hotel room was spacious and comfy. You have a patio with a hammock and plenty of storage. Also, there is a free open bar in your own room! They just take it to another level compared to the other locations I have been to. I can't get over how super nice and accommodating the staff was. They bend over backwards to make sure you feel right at home and stress-free. I am a world traveler and never experienced the consistent goodness like I did here. I know I will be seeking out the Hard Rock Resort hotels for my next vacay (Punta Cana!). I can't think of anything else that could have made it better. They covered it all.

By , from Chicago, IL on Aug 15, 2016

5

amazing girls trip

GetawayWithFriends

Hotel was beautiful. Staff amazing. Treated like a rock star from moment you check in. Everyone friendly with smile on their faces at all times. Little ceasar at the pool heaven side and his entire staff amazing, lots of fun. Pool concierge helpful. Jesus concierge, yazmin check in, Manuel ,allison pool staff everyone amazing. Wish i could remember everyones name to write it down. Rock spa was heaven so relaxing. Fantastic hot stone massage.already planning my next trip there and only got back yesterday. Food and drinks top knotch

By on Dec 4, 2015