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Hacienda Mariposa Boutique Hotel

3.0 out of 5.0

Recent guest reviews

A bit too much sound from late dinning cleanup into the room

The location is perfect on the 5th avenue next to all the shops and restaurants, with nice room, the staff is very helpful and sweet. I would definitely recommend this hotel and come back again!!

I spent 3 nights here. The room is pretty ordinary. Even less than ordinary. It's pretty much a budget hotel once you're inside the room. It looks better outside the rooms. And if you're one who cares about the hotel room that you stay in, this place is probably not for you. The TVs have cable, but they are the old square kind. The inside of the room is pretty blah. Not vibrant. There was a lamp on the table, but it wasn't even plugged in. That is such a weird thing for a hotel. I originally booked a single-bed room, but upon arrival I saw that it was pretty small...too tight in there...so I paid $10 US more per night for a room with 2 beds. It just gave me more room and had less of a claustrophobic feel. And you get 4 pillow instead of 2! All the rooms face the interior open patio. There is a restaurant on the first floor patio, and when I arrived at night, there were some musicians playing there. But they stopped playing at a decent hour and I didn't hear them again, so my worries of loud music keeping me up were extinguished. However, the curtains do not black out the light, so you better sleep with something over your eyes. The hotel is right on 5th Avenue, the main and only real street you'll want to visit. So the location is really good. But there are many other hotels there too. The only window facing the street is the one in the bathroom, which was great because you don't have to worry about street noise coming into the room. It had good AC, a good ceiling fan, a fridge and a safe. No phone in the room. The internet worked the first night, but the next two days & nights I could not connect on my laptop or my phone. And the front desk didn't know what to do about it. That is something that all hotels should have...a good internet connection. I mean come on. Sometimes I would be connected, but then disconnected, almost like the hotel was doing it purposely so that maybe the front desk would have a faster connection for themselves. Who knows? So I would have to go 2 blocks down to the Starbucks during the day to use their free internet. Also, there was no soapdish. You'd have to put the soap on the counter, which would always result in a big pink liquid mess all over. That's a simple thing that the hotel could fix if they really thought about it. The hotel did have a "Sparklets" type filtered water cooler on the 2nd floor, which was good for refiling my bottles of water. It also had a coffee pot with hot coffee in it and small cookies that you could help yourself to on the 2nd floor patio. While it's in a good location, I imagine every hotel there on 5th Avenue is in a good location. I probably would've switched to another hotel had mine not been paid for and non-refundable. I probably would've switched to Hotel Plaza Del Sol, a block away, which I looked at because I thought I might stay for a few more days. It had rooms about the same size but slightly better & newly built/remodeled, with flat screen TVs for 450 pesos, which is pretty much what I paid for the Hacienda Mariposa. Rooms were also facing inward, so no street noise and no interior noise. The guy at the front desk was very nice and helpful. I only wished the internet and room was better. Overall, the accommodation was disappointing.

Beds were too hard and rooms very small. Outdated TV's. AC did not blow cold!!

Room was about 10x10 with attached bathroom and one double bed. Kind of like being in a cell. It was clean and had all the amenities like A/c, refrigerator, fan, WIFI, but no phone and no water for drinking provided or available at the hotel. Had to go out to a convenience store and buy some. Hotel advertises bilingual staff but one of those was not English, at least with the person I dealt with most of the time. I got sent to a clothing store for breakfast. For divers, there is no place to dry wet suit gear other than your room. There are 3 floors but no elevator. There is a lunch and dinner restaurant in the courtyard located in the center of the hotel. However, the noise from that restaurant carries up to all the rooms. So its hard to get any sleep until midnight when it closes.

This is a small, ~20 room, no elevator, hotel situated right on the corner of 24th St and walkable 5th Ave with all the shops and restaurants. The rooms are very small and basic. Word of warning: the noise from the street can be pretty bad late at night and early in the morning, and with windows closed, it's the air conditioner that gets super loud -- no win situation. Breakfast is offered at a restaurant a short walk away and not at the one inside the hotel. The staff is very sweet and friendly. This is a good hotel for adults on a budget, but a hard place to be at for young kids because it is so cramped.

I have nothing but praise for this lovely little hotel. I am so glad I chose it over one of the many all inclusive options in the area. I based my decision to stay there on having read the feedback on another site. I needn't have worried though as it was everything I had hoped for. The staff are brilliant, they are all so friendly and helpful. The room was spacious and clean and I really appreciated the free wi fi available throughout the hotel. While I was there it was my birthday and when I returned to my room after a day out I opened the door to find it was festooned with balloons and streamers with a banner wishing me a happy birthday, a cake made out of towels and a signed card from all the housekeeping staff. It was a lovely surprise and really made my day. All in all I felt that, for what I paid, it was great value for money.

The hotel is elegant but relaxed, the staff is attentive and friendly, We loved being able to walk on 5th Avenue and two blocks to the ocean. We loved hanging out at the end of a busy day and listening to all the many languages being spoken there. Breakfast was convenient and delicious right on the beautiful restaurant Vagabunda( infrot the hotel). We're actually making plans to visit Playa del Carmen again just so we can stay at Hacieda Mariposa

Stayed at Hacienda Mariposa for 2 nights in end of February. We were very warmly welcomed and offered a cool beverage when we arrived. The staff is very knowledgeable and provided great restaurant recommendations and arranged transportation. The rooms are spotlessly clean, and simply and tastefully decorated. The hotel offers beach towels and complimentary access to Mamita's beach club, which is a 10 minute walk from the hotel. We were invited at the Hotel restaurant Ambasciata d’italia, where we eat our best pizza. Oscar , the receptionist give as some recommendation to go out at night at the Fusion bar with music on live , where we spend a magnificent night. The location is outstanding on 5th Ave, great restaurants, and close to the nicest beach. Best of all, it is very affordable and outstanding value for money. If you don't need to be close to the beach, this is the hotel for you.

This hotel experience was not a good one. They said the wifi was included but the internet did not work. They kept saying it will be fixed soon, but it never worked. Also, as soon as we entered, the bathroom light went out, so they had to get that fixed. It was a small room, and very noisy. It had a Italian restaurant, and we got 10% off, but it was very bad and expensive. I strongly recommend not eating in the Italian restaurant. The best part was the breakfast. It is not a great one, but passable. Tips not included!

Room options

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Guest reviews for Hacienda Mariposa Boutique Hotel

Couples (3) Family (2) Other (4) Friends (1)
3

ok place

Singles

A bit too much sound from late dinning cleanup into the room

By on Jun 28, 2015

5

great location and nice room!

GetawayWithFriends

The location is perfect on the 5th avenue next to all the shops and restaurants, with nice room, the staff is very helpful and sweet. I would definitely recommend this hotel and come back again!!

By on Nov 19, 2014

2

hacienda mariposa boutique hotel

Singles

I spent 3 nights here. The room is pretty ordinary. Even less than ordinary. It's pretty much a budget hotel once you're inside the room. It looks better outside the rooms. And if you're one who cares about the hotel room that you stay in, this place is probably not for you. The TVs have cable, but they are the old square kind. The inside of the room is pretty blah. Not vibrant. There was a lamp on the table, but it wasn't even plugged in. That is such a weird thing for a hotel. I originally booked a single-bed room, but upon arrival I saw that it was pretty small...too tight in there...so I paid $10 US more per night for a room with 2 beds. It just gave me more room and had less of a claustrophobic feel. And you get 4 pillow instead of 2! All the rooms face the interior open patio. There is a restaurant on the first floor patio, and when I arrived at night, there were some musicians playing there. But they stopped playing at a decent hour and I didn't hear them again, so my worries of loud music keeping me up were extinguished. However, the curtains do not black out the light, so you better sleep with something over your eyes. The hotel is right on 5th Avenue, the main and only real street you'll want to visit. So the location is really good. But there are many other hotels there too. The only window facing the street is the one in the bathroom, which was great because you don't have to worry about street noise coming into the room. It had good AC, a good ceiling fan, a fridge and a safe. No phone in the room. The internet worked the first night, but the next two days & nights I could not connect on my laptop or my phone. And the front desk didn't know what to do about it. That is something that all hotels should have...a good internet connection. I mean come on. Sometimes I would be connected, but then disconnected, almost like the hotel was doing it purposely so that maybe the front desk would have a faster connection for themselves. Who knows? So I would have to go 2 blocks down to the Starbucks during the day to use their free internet. Also, there was no soapdish. You'd have to put the soap on the counter, which would always result in a big pink liquid mess all over. That's a simple thing that the hotel could fix if they really thought about it. The hotel did have a "Sparklets" type filtered water cooler on the 2nd floor, which was good for refiling my bottles of water. It also had a coffee pot with hot coffee in it and small cookies that you could help yourself to on the 2nd floor patio. While it's in a good location, I imagine every hotel there on 5th Avenue is in a good location. I probably would've switched to another hotel had mine not been paid for and non-refundable. I probably would've switched to Hotel Plaza Del Sol, a block away, which I looked at because I thought I might stay for a few more days. It had rooms about the same size but slightly better & newly built/remodeled, with flat screen TVs for 450 pesos, which is pretty much what I paid for the Hacienda Mariposa. Rooms were also facing inward, so no street noise and no interior noise. The guy at the front desk was very nice and helpful. I only wished the internet and room was better. Overall, the accommodation was disappointing.

By on Oct 13, 2014

3

hacienda mariposa

Couples

Beds were too hard and rooms very small. Outdated TV's. AC did not blow cold!!

By on Jul 18, 2014

2

convenient downtown hotel

Singles

Room was about 10x10 with attached bathroom and one double bed. Kind of like being in a cell. It was clean and had all the amenities like A/c, refrigerator, fan, WIFI, but no phone and no water for drinking provided or available at the hotel. Had to go out to a convenience store and buy some. Hotel advertises bilingual staff but one of those was not English, at least with the person I dealt with most of the time. I got sent to a clothing store for breakfast. For divers, there is no place to dry wet suit gear other than your room. There are 3 floors but no elevator. There is a lunch and dinner restaurant in the courtyard located in the center of the hotel. However, the noise from that restaurant carries up to all the rooms. So its hard to get any sleep until midnight when it closes.

By on May 31, 2013

3

charming but small

Families

This is a small, ~20 room, no elevator, hotel situated right on the corner of 24th St and walkable 5th Ave with all the shops and restaurants. The rooms are very small and basic. Word of warning: the noise from the street can be pretty bad late at night and early in the morning, and with windows closed, it's the air conditioner that gets super loud -- no win situation. Breakfast is offered at a restaurant a short walk away and not at the one inside the hotel. The staff is very sweet and friendly. This is a good hotel for adults on a budget, but a hard place to be at for young kids because it is so cramped.

By on Apr 10, 2013

5

exceeded my expectations

Singles

I have nothing but praise for this lovely little hotel. I am so glad I chose it over one of the many all inclusive options in the area. I based my decision to stay there on having read the feedback on another site. I needn't have worried though as it was everything I had hoped for. The staff are brilliant, they are all so friendly and helpful. The room was spacious and clean and I really appreciated the free wi fi available throughout the hotel. While I was there it was my birthday and when I returned to my room after a day out I opened the door to find it was festooned with balloons and streamers with a banner wishing me a happy birthday, a cake made out of towels and a signed card from all the housekeeping staff. It was a lovely surprise and really made my day. All in all I felt that, for what I paid, it was great value for money.

By on Mar 2, 2012

5

amazingly friendly staff, great location!

Couples

The hotel is elegant but relaxed, the staff is attentive and friendly, We loved being able to walk on 5th Avenue and two blocks to the ocean. We loved hanging out at the end of a busy day and listening to all the many languages being spoken there. Breakfast was convenient and delicious right on the beautiful restaurant Vagabunda( infrot the hotel). We're actually making plans to visit Playa del Carmen again just so we can stay at Hacieda Mariposa

By on Mar 2, 2012

5

loved the location and style of hotel

Couples

Stayed at Hacienda Mariposa for 2 nights in end of February. We were very warmly welcomed and offered a cool beverage when we arrived. The staff is very knowledgeable and provided great restaurant recommendations and arranged transportation. The rooms are spotlessly clean, and simply and tastefully decorated. The hotel offers beach towels and complimentary access to Mamita's beach club, which is a 10 minute walk from the hotel. We were invited at the Hotel restaurant Ambasciata d’italia, where we eat our best pizza. Oscar , the receptionist give as some recommendation to go out at night at the Fusion bar with music on live , where we spend a magnificent night. The location is outstanding on 5th Ave, great restaurants, and close to the nicest beach. Best of all, it is very affordable and outstanding value for money. If you don't need to be close to the beach, this is the hotel for you.

By on Feb 29, 2012

2

bad hotel experience

Families

This hotel experience was not a good one. They said the wifi was included but the internet did not work. They kept saying it will be fixed soon, but it never worked. Also, as soon as we entered, the bathroom light went out, so they had to get that fixed. It was a small room, and very noisy. It had a Italian restaurant, and we got 10% off, but it was very bad and expensive. I strongly recommend not eating in the Italian restaurant. The best part was the breakfast. It is not a great one, but passable. Tips not included!

By on Dec 27, 2011