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Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 out of 5.0

Recent guest reviews

They put us in the wrong room for the first two nights. We should have had two queens and a sofa sleeper, they only had one King and a sofa sleeper. The sleeper didn't even pull out to a level bed, it had a hump/drop in it. The food at the buffets was mediocre, the actual sit down restaurants were much better

We just got back from a weeklong stay at the GP Kantenah and we had a wonderful family vacation. The hotel and facilities are quite nice, the staff is friendly and helpful, and there are a lot of activities you can participate in (or not). The only negatives we had were the food, particularly in the buffets, was rather mediocre and requests for things from the staff, such as restocking the minibar or sending a tram, often took several phone calls to get it done. The kids loved the pool and the water park. All the wildlife roaming the grounds was a lot of fun to see. The setting and the beaches are gorgeous.

Despite emailing & calling in advance; despite reminders immediately upon arrival (AND I speak/write fluently in Spanish)...the Staff continually outed the surprise event we had arranged for 8 guests. Every day we would speak to someone about something that had been divulged. Every day something new was disclosed. VERY disappointing. Other than that: Staff was friendly; accommodations were clean; variety of foods offered. Rooms do need more outlets for charging electronics. Vacation Club pitches got to be annoying. No means no.

We enjoyed our stay, but were disappointed in some aspects of the facility. The beach and the pool were conveniently located; however the pool was too deep for some of our family members to enjoy and we found we had to continuously swim in order to get to the pool bar or to the other side of the pool. The kiddie pool and beach were great and both were conveniently located. The staff was very personable to everyone.

From check in to check out, everything was great! Angel deserves a special thanks and he is great! We had a room 8 steps from the beach and beach bar was right there. This place is huge with numerous restaurants which were way better than most all-inclusives. In fact any I have ever been to; especially the filet at the steakhouse! The pool was great with a great setting although we just walked by to check it out. With our room right on the beach in the very last villa and considering we are beach people we spent most of the days in the ocean or lounging on the beach. We even purchased goggles at the gift shop. There is a reef about 100 meters out where you can see all types of fish and reefs. Beautiful! There is something for EVERYONE here whether you are 3 or 83. Great resort and will visit again!

We stayed here for 2 nights. The food is very good. You can eat at the specialty restaurants every night, but in the end we felt like the buffets were best. The ice cream there seemed homemade and was especially good. The beach is nice with palm trees for shade, but they don't bring you drinks at the beach like they do at the resort next door. There is no good snorkeling at the beach there at all. You will have to buy a snorkel trip if you want to snorkel. There are tons of animals around the resort, which was cool,but there are also tons of mosquitos. Buy I think all of Riviera Maya is that way. Bring bug spray. The resort is huge but they have a lot of carts to drive people around and we never waited more than 5 minutes for a ride. The swimming pools are all 5 feet deep which I find makes them a little too cool and not relaxing, but they look beautiful. Most of the resort staff are super friendly and helpful but others are not. The segway tour offered at the resort was a highlight for my husband. The shows didn't start until 10:15, and we were to tired to go that late.

very organized and clean. There was activity everyday and we didn't have to leave the resort. It was one of the best hotel I have been to. Very clean and very nice staff members.

This is an excellent resort overall. It is shared by 4 other resorts offering all activities to all. The beach is beautiful and you can snorkel right there. We took a side trip to Chicheniza... Aztec ruin. Food was fine and rooms very comfortable.

This is review is a year late sorry. Palladium riviera maya is huge 4 hotels we stayed at Kantenah in a myan suite. Check in was seamless. Room was very clean and spacious the myan suites are close to the beach and have an outdoor shower! Pool/Beach- white sand blue water somewhat rocky in places the area in front of the Colonial pool beach area is very nice no rocks. Pool is huge and a little over 5 ft. deep. Bars by the beach and pool are good servers work hard drinks are good. Food- buffet is good the only reason I didn't give them a 5 was towards the end of our stay I experienced some stomach issues but not a huge problem it is somewhat expected with drinking and eating a good bit. Overall a great vacay would definitely go again highly recommend!

Had an awesome 4th visit here. We were upgraded to a Mayan Suite just steps from the beach. Saw some amazing sunrises and did a LOT of walking. Staff was awesome, especially Carlos at the Secret Pool and Javier at Hemingway's bar (air conditioned bar with premium liquor - perfect place for a nightcap). Food was sometimes hit or miss, but there is so much of it and so much variety that it's impossible not to find something! Now planning our next trip!

I went with my family last summer. It was great! Very nice hotel, an amazing beach, and the buffet was very nice! I would come back

This was the trip where I proposed to my fiance. But that was on the last day of the trip. Prior to that we had to experience the towel shortage and some long waiting times at restaurants. Of course, traveling over Thanksgiving week means that certain things should be expected - still, it was a bit disappointing. But - everything that was connected to our engagement was simply PERFECT. The staff, the location on the beach, the food - it was a fantastic experience. And even though I am giving Kantenah a 4 - we will definitely come back there. And I think we would have considered coming back even if we did not have a very happy occasion forever associated with it.

My husband and I couldn't have asked for more from our honeymoon hotel. We were located right in front of the beach. Staff was very helpful, excellent food and the pools were beautiful. We will definitely go back

This place is the very definition of "large" and "average". It's absolutely gigantic (it may be a full 10 minute walk from your room to the beach), and everything here screams "revolving door". The food is average at best and the service is highly impersonal. It does offer a nice kids water park and a fair amount of activities, if you are the type that must be constantly entertained. If you like cozy places that feel personalized, however, you'd do well to stay away from this place. The beach is large and the sand is clean enough - however, once you venture into the water, it turns out that only a small section of the sea floor (a little to the left of center) offers nice soft sand ambling around in the water along the rest of the beach is perilous, as the sea floor here is rough with rocks, coral, and god knows what else. There are definitely many better hotel choices available in Riviera Maya, in my opinion.

all expectations met. a wonderful place for families and friends. the staff was excellent and all requests granted.

We had a very good time at this hotel. We had a nicely appointed room which was cleaned daily. This was my first all inclusive vacation and I enjoyed it very much. There were a variety of restaurants and many bars including one swim up bar at the pool. Lots of fun.

5 star facilities with 1 star staff and 2 star food. The hotel is absolutely beautiful with modern facilities in a gorgeous location with heavy vegetation. Sadly, the staff and food do not match this quality. First, the staff. Upon arrival, the receptionist asked for our "password." No "what's your name", "hello", "how was your trip." I didn't understand what he was asking for, so I gave him the whole registration paper. He squinted at it, and started reading parts of it aloud to us, like "so, you have a standard room, staying here for 7 days..." I wasn't sure whether he was looking for information with which to locate our reservation, or telling us what we were getting. After this awkward period, I finally said "can you check us in? It's been a long trip, and I'd like to rest in the room." This prompted him to look for our package, which made him look through about 30 packages on the shelf, go in and out of the office, only to find our package in the midst of the 30 packages he initially looked. As if this experience wasn't frustrating enough, he tells us that the room was not going to be ready until 3pm (it was 1pm), and advises us to eat lunch at a buffet. We knew that late August was not a busy season, and there were plenty of empty rooms. Yet, he could not get us a room? Furthermore, we were asked to provide all sorts of additional information after the check-in including the passport numbers. Frustrated at the long check-in process, which took at least 20 minutes (according to my wife, longer), I was not going to give them such sensitive information, so I refused. When I asked why they were asking for such information, all the reply I got was "it's for our database." I didn't bother to ask what the database was going to be used for. It turned out that they use it for wi-fi access. Yup, if you don't give them your passport number, you will not have wi-fi. Now, Palladium is a huge place with 5 hotels all connected. You will constantly have to look at the map to figure out how to get to places. When asked where the buffet was, he just pointed at one direction, and said keep walking until we see it. It took a lot of effort not to yell at him for his apparent lack of professionalism at this point... We had to pass through 4 identical looking restaurants to find the buffet that was open for lunch. I am not a picky eater at all, and I was quite hungry, but despite the big variety of dishes, it was hard to find something palatable. It turned out that all the buffets or a la carte restaurants had low quality food, with the exception of sea food and the Brazilian restaurant. This turned out to be a huge disappointment for us. The ocean isn't calm. It's not like Caribbean where you can enjoy calm water right on the beach. Wind surfing, snorkeling, etc. were out of the question. The water is turbulent enough that not many were in the water. It's possible that it was a seasonal thing. Most people hung out at the pools. There are more things to say, but I am getting tired. My wife and I take all-inclusive trips annually. We have been doing this for quite some time. If our memory serves right, this was the worst hotel experience to the point where we don't feel as if we took a vacation - we had to work through lots of frustration on a daily basis at this hotel, which was work. Needless to say, we are never going back to this place.

Resort has a Disneyland size with separate trams for hotel lobbies and villa transportation--hectic to get from place to place Only room service is for Adults Only rooms Air conditioning broken in dining halls for 4 of the five days we were there--no explanation or apology All dining is buffet except for ala carte restaurants. To get a reservation you must stand in line at 8am each morning for 20-30 min. Info given by staff as to which restaurants need a reservation is conflicting. Only had one good dining experience (ElDorados)

I loved it! The place was huge, so many places to go inside the hotel. Good food, nice staff and plenty of activities available. Overall, I had a blast we are looking forward to going again next year.. :)

I had a great experience at this resort. There are plenty of things to do, many great restaurant to choose from. The resort is beautiful, it is a pleasure to walk from one part to the other. We loved it!

Carretera Chetumal Kantenah QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Xetna, Grand Palladium Kantenah Resort & Spa All Inclusive is within a 15-minute drive of popular attractions such as Xpu-ha Beach and Akumal Beach. This 422-room, 4-star resort has 9 outdoor pools along with a private beach and a full-service spa. Also nearby are Yal-ku Lagoon and Taj Mahal Cenote.


Dining

This resort is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 422 rooms are recently renovated and have an array of amenities, including free minibar items, furnished balconies, and iPod docks. Guests can expect to find free WiFi and 32-inch plasma TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Coffee makers, free bottled water, and ceiling fans are also available.


Property features

Grand Palladium Kantenah Resort & Spa All Inclusive features a private beach, a full-service spa, and 9 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a fitness center, and a spa tub.

Room options

Junior Suite Double

Full 2 | King 1 | Sleeps 4

Mayan Suite

King 1 | Sleeps 2

Deluxe Single Room

Full 2 | King 1 | Sleeps 1

Deluxe Triple Room

King 1 | Full 2 | Sleeps 3

Guest reviews for Grand Palladium Kantenah Resort & Spa All Inclusive

Everyone (6) Couples (11) Family (10) Friends (4)
3
Everyone

They put us in the wrong room for the first two nights. We should have had two queens and a sofa sleeper, they only had one King and a sofa sleeper. The sleeper didn't even pull out to a level bed, it had a hump/drop in it. The food at the buffets was mediocre, the actual sit down restaurants were much better

By on Aug 23, 2017

Review comment responded on Aug 27, 2017

Dear Teen Traveling, First and foremost, thank you for your comments about your holidays in our resort and for taking the time to share your experience about some situations that you mentioned in your trip report. I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guest´s expectations. Per the room category booked, in your case the junior suite, it can have 2 double beds and sofa bed or king size bed and a sofa bed subject to the hotel availability. I understand your preferences were 2 double beds and sofa bed and I am glad we could fulfill it during your stay. On the other hand, we can assure you that we will take very seriously your comments to enhance our services, as we strive to make every guests vacation one that they will remember as their best vacation ever. Warmest regards.

4

lovely resort with some caveats

Everyone

We just got back from a weeklong stay at the GP Kantenah and we had a wonderful family vacation. The hotel and facilities are quite nice, the staff is friendly and helpful, and there are a lot of activities you can participate in (or not). The only negatives we had were the food, particularly in the buffets, was rather mediocre and requests for things from the staff, such as restocking the minibar or sending a tram, often took several phone calls to get it done. The kids loved the pool and the water park. All the wildlife roaming the grounds was a lot of fun to see. The setting and the beaches are gorgeous.

By , from Oakland, CA on Aug 9, 2017

Review comment responded on Aug 13, 2017

Dear Rebecca , We are delighted that you enjoyed your stay at our Grand Palladium Kantenah Hotel. For us it was a pleasure and privilege to serve you during your holidays so that you will have a nice memory and hopefully you come back very soon. Thank you for your compliments to our services facilities and above all to the most valuable resource we have, our staff that makes possible your dream holidays. On the other hand, we appreciate your comments about the negative situations you experienced, so we can take action and this will help us to improve our service. Greetings,

4

nice location. easy access to excursions.

Everyone

Despite emailing & calling in advance; despite reminders immediately upon arrival (AND I speak/write fluently in Spanish)...the Staff continually outed the surprise event we had arranged for 8 guests. Every day we would speak to someone about something that had been divulged. Every day something new was disclosed. VERY disappointing. Other than that: Staff was friendly; accommodations were clean; variety of foods offered. Rooms do need more outlets for charging electronics. Vacation Club pitches got to be annoying. No means no.

By , from Poconos, PA USA on Jul 26, 2017

Review comment responded on Jul 28, 2017

Dear Guest, Thank you for staying with us and sharing your experience. First, we want to express how we truly apologize for the way things occurred about the surprise event for your group, we understand you and our Management has been aware of this to make sure this situation does not happen in the future. We appreciate your feedback regarding the Travel Club which has been transmitted to management too, and we are already working on the lack of plugs in the rooms, thank you for this valuable comments. We are glad that despite this you enjoyed your holidays in our resort and the kindness of our people, it will be or pleasure to welcome you again and shows you the enhancements we have done, and offer you a remarkable experience. With kind regards, Rosa Rivero Hospitality Manager

2

our thoughts on the grand palladium kantenah.

Everyone

We enjoyed our stay, but were disappointed in some aspects of the facility. The beach and the pool were conveniently located; however the pool was too deep for some of our family members to enjoy and we found we had to continuously swim in order to get to the pool bar or to the other side of the pool. The kiddie pool and beach were great and both were conveniently located. The staff was very personable to everyone.

By , from San Antonio, TX on Jun 25, 2017

Review comment responded on Jun 28, 2017

Dear Cindy, First, we want to thank you for selecting Grand Palladium Kantenah for your holidays at the Riviera Maya. Our entertainment staff will be very happy to know that you enjoyed the many fun activities they perform during the day and the shows at night, thank you for highlighting this aspect of your holidays. We do regret to read that some aspects were not up to your expectations like the room service and transportation times and quality of drinks among others, despite our selection of premium alcohol. Nevertheless, we do apologize for these situations; we gladly accept any point of view, specially when helping us to improve our services during times that weather presents us the challenge to deliver our services on time, all your information will be shared with our management to improve and avoid recurrences in the future. We hope you can give us an opportunity to welcome you in the future to pamper you the way you deserve. With kind regards, Rosa Rivero Hospitality Manager

5

awesome place!

Everyone

From check in to check out, everything was great! Angel deserves a special thanks and he is great! We had a room 8 steps from the beach and beach bar was right there. This place is huge with numerous restaurants which were way better than most all-inclusives. In fact any I have ever been to; especially the filet at the steakhouse! The pool was great with a great setting although we just walked by to check it out. With our room right on the beach in the very last villa and considering we are beach people we spent most of the days in the ocean or lounging on the beach. We even purchased goggles at the gift shop. There is a reef about 100 meters out where you can see all types of fish and reefs. Beautiful! There is something for EVERYONE here whether you are 3 or 83. Great resort and will visit again!

By , from Houston, Texas on May 18, 2017

Review comment responded on May 22, 2017

Dear Ashley, Thank you very much for your awesome review. We are very pleased to have made your stay a special and memorable one in the Riviera Maya. We will be sure to share your comment with Angel so he is also motivated by your kind words; thank you for your highlight of our food in our restaurants and for sharing with us the lovely time you spend in our beautiful Caribbean beach. We also look forward to give you a warm welcome back on your next visit to this paredise. Best regards, Rosa Rivero Hospitality Manager

4

very large resort

Everyone
Room One hour segway tour $40 A few of buffet desserts

We stayed here for 2 nights. The food is very good. You can eat at the specialty restaurants every night, but in the end we felt like the buffets were best. The ice cream there seemed homemade and was especially good. The beach is nice with palm trees for shade, but they don't bring you drinks at the beach like they do at the resort next door. There is no good snorkeling at the beach there at all. You will have to buy a snorkel trip if you want to snorkel. There are tons of animals around the resort, which was cool,but there are also tons of mosquitos. Buy I think all of Riviera Maya is that way. Bring bug spray. The resort is huge but they have a lot of carts to drive people around and we never waited more than 5 minutes for a ride. The swimming pools are all 5 feet deep which I find makes them a little too cool and not relaxing, but they look beautiful. Most of the resort staff are super friendly and helpful but others are not. The segway tour offered at the resort was a highlight for my husband. The shows didn't start until 10:15, and we were to tired to go that late.

By , from St louis on Aug 22, 2016

Review comment responded on Aug 26, 2016

Dear Michelle, Thank you for taking the time out to share your review based off recent vacation here at our wonderful resort. We are elated to know that you have chosen our resort for vacation destination. While we were happy to read that you enjoyed certain aspects of our vacation, we regret to hear that you felt your stay was not as enjoyable as it could have been. As a 5-star resort we recognize that there is always room for improvement and feedback is always welcomed and most valued to us. Our team works hard to make sure our guests have an excellent experience and we apologize if this was not reflected during your time with us. We sincerely hope to welcome you again in the future in order to make your vacation unforgettable. Best regards,

5

cancun

GetawayWithFriends

very organized and clean. There was activity everyday and we didn't have to leave the resort. It was one of the best hotel I have been to. Very clean and very nice staff members.

By on Oct 23, 2015

4

fun with friends

GetawayWithFriends

This is an excellent resort overall. It is shared by 4 other resorts offering all activities to all. The beach is beautiful and you can snorkel right there. We took a side trip to Chicheniza... Aztec ruin. Food was fine and rooms very comfortable.

By on Sep 2, 2015

4

very nice stay at palladium

Couples

This is review is a year late sorry. Palladium riviera maya is huge 4 hotels we stayed at Kantenah in a myan suite. Check in was seamless. Room was very clean and spacious the myan suites are close to the beach and have an outdoor shower! Pool/Beach- white sand blue water somewhat rocky in places the area in front of the Colonial pool beach area is very nice no rocks. Pool is huge and a little over 5 ft. deep. Bars by the beach and pool are good servers work hard drinks are good. Food- buffet is good the only reason I didn't give them a 5 was towards the end of our stay I experienced some stomach issues but not a huge problem it is somewhat expected with drinking and eating a good bit. Overall a great vacay would definitely go again highly recommend!

By on Jul 2, 2015

5

another awesome trip

Couples

Had an awesome 4th visit here. We were upgraded to a Mayan Suite just steps from the beach. Saw some amazing sunrises and did a LOT of walking. Staff was awesome, especially Carlos at the Secret Pool and Javier at Hemingway's bar (air conditioned bar with premium liquor - perfect place for a nightcap). Food was sometimes hit or miss, but there is so much of it and so much variety that it's impossible not to find something! Now planning our next trip!

By on Jun 14, 2015