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Fairmont Mayakoba

5.0 out of 5.0

Recent guest reviews

Me encantó el concepto (las bicis, el barquito, las actividades acuáticas, etc) además súper el personal, las instalaciones. Para recomendar y regresar.

I was not crazy about our rooms but I loved the super accommodating staff and the hotel . Beautiful , great food , great family fun

Hotel is spectacular! Immaculately clean, awe-inspiring beauty, friendliest staff I have ever encountered.

Great hotel setting....staff was excellent! Very quiet and beautiful.....food was very good along with wait staff was always smiling

The location, natural surroundings, architecture and layout are beautiful. We did have some problems that are really not acceptable in a 5 diamond hotel: The bathroom sewage smelled in the mornings, the roomservice was not correctly delivered, the TV did not work well. The management and staff did their best to compensate, but clearly the there is a problem.

Very private, balcony of our room felt like it was in the jungle. Amazing beach and pools. The grounds were beautiful and the food and service were excellent. We played golf twice, the course is beautifully maintained.

It was a very nice hotel with a very friendly staff

Great place . I would highly recommend it And come again.

Excellent resort, warm & friendly staff, highly comfortable & relaxing accommodations & facilities. Excellent restaurants and a great poo area, great golf courses

Secluded from the traffic noise. Staff is friendly. Rooms are clean and well taken care of. golf carts are ready to take guest to the beach with minimum wait time.

Exceptional in every respect. The facilities are the best I have experienced. StAff are all attentive and welcoming. Considering a permanent or fractional residence.

Hotel was excellent, service and food were above and beyond our expectations! Can't wait to go back.

This hotel was fantastic, other than the weather being hit or miss on the trip, the accommodations were excellent, especially at the rate we booked. I would highly recommend this hotel to everyone.

This resort always exceeds our expectations. I went with my friend one time, and another time with my husband for our honeymoon. Both times I enjoyed so much. Delicious food, great options for restaurants, relaxing pool and the beach. No need to even step out of the resort for several days, although some excursions around the resort are amazing!

Staff was very friendly, knowledgeable and accommodating. The grounds were impeccably landscaped, however the food was subpar for the outrageous prices. Otherwise, it would in my opinion be the perfect vacation spot.

Excellent hotel, staff, ambiance Hotel is beautiful. Among all the Mayakobas in playa del carmen this is the most family friendly Good food The only downside is the valet parking (only option to park) which is 140 pesos per night, and it takes them 20 to 30 mins to get your car no matter what

This is a luxurious and beautiful resort. While the physical hotel is outstanding, it is really the outstanding service that separates Fairmont Mayakoba. Without exception, the service was attentive, comprehensive and thorough. Best of all, also without exception, the staff was extremely warm and friendly and always went the extra mile. Just a great experience.

EVERYTHING WAS OVER PRICED. FOOD, DRINKS, AND ALOT OF HIDDEN FEES. IF YOU CALL A CAB THEY DO NOT TELL YOU THERE IS A FEE FOR PARKING OF THE CAB. DRINKS ARE 10 DOLLARS WITH LITTLE TO NO LIQUOR. BEERS ARE 6 DOLLARS. FOOD IS JUST AS BADLY PRICED. I DO NOT MIND PAYING HIGH DOLLAR BUT AT LEAST TREAT YOUR CUSTOMERS GOOD. THE BAR TENDERS AND WAITERS WERE RUDE. WAS KICKED OUT OF POOL FOR BEING TOO LOUD. NO ONE WAS LOUD. WORST VACATION EVER!!!! WHATEVER YOU DO, DO NOT GO TO THIS RESORT. ONLY THING GOOD WAS THE OCEAN WHICH IS A MILE FROM THE HOTEL.

A large and complete resort full of AAA services, great for families and groups.

We enjoyed our time here. It is clean, luxurious & comfortable. But it is quite a way from Playa & it is a pain to get around the resort, because it is huge!

Ctra Federal Cancun - Playa Del Carmen K Playa del Carmen QROO

Hotel highlights

  • Walking distance to El Camaleon Golf Club
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Mayakoba within a 15-minute walk of El Camaleon Golf Club, Fairmont Mayakoba is within a few miles (5 km) of Gran Coral Golf. This 401-room, 5-star resort has 5 outdoor pools along with a golf course and a full-service spa. Tres Rios Ecopark is also 3.1 mi (4.9 km) from the resort, which is on the beach.


Dining

There are ample dining options with 4 onsite restaurants, including Las Brisas Restaurant, which has ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Start your day off with breakfast, available for a fee.


Rooms

All 401 air-conditioned rooms feature furnished balconies or patios, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LED TVs with satellite channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free bottled water, ceiling fans, and safes are also available.


Property features

Awarded Conde Nast Gold List status in 2014, Fairmont Mayakoba features a golf course, a full-service spa, and 5 outdoor pools. You can take advantage of free valet parking, along with an airport shuttle for USD 256 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a health club, and a sauna.

Room options

Fairmont Room, 2 Queen Beds, Non Smoking, Garden View

Queen 2 | Sleeps 4

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

King 1 | Sleeps 3

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Queen 2 | Sleeps 4

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

King 1 | Sleeps 3

Guest reviews for Fairmont Mayakoba

Everyone (10) Couples (25) Family (15) Friends (3)
5

nice resort with excellent food and staff .

Everyone

I was not crazy about our rooms but I loved the super accommodating staff and the hotel . Beautiful , great food , great family fun

By , from DC on Apr 29, 2017

Review comment responded on May 9, 2017

Thank you Sawabini for your review. We are very happy to hear you enjoyed our new menus created by celebrity chef Richard Sandoval. Beatriz Fuentes Director of Marketing and Public Relations

5

unique hotel immersed in nature's beauty

Everyone

Hotel is spectacular! Immaculately clean, awe-inspiring beauty, friendliest staff I have ever encountered.

By , from washington DC on Apr 13, 2017

Review comment responded on May 9, 2017

Thank you Veronica for your kind review. We are very proud of the natural setting of our property, and are very happy to hear you enjoyed your stay! Beatriz Fuentes Director of Marketing and Public Relations

5
Everyone

Great hotel setting....staff was excellent! Very quiet and beautiful.....food was very good along with wait staff was always smiling

By on Apr 3, 2017

Review comment responded on May 9, 2017

Thank you for your review and comments. We are happy to hear that from the setting to the food you enjoyed your stay! Beatriz Fuentes Director of Marketing and Public Relations

4

beutiful concept, some problems

Everyone

The location, natural surroundings, architecture and layout are beautiful. We did have some problems that are really not acceptable in a 5 diamond hotel: The bathroom sewage smelled in the mornings, the roomservice was not correctly delivered, the TV did not work well. The management and staff did their best to compensate, but clearly the there is a problem.

By on Mar 21, 2017

Review comment responded on May 9, 2017

Thank you for your comments. We have addressed all concerns and sincerely appreciate your feedback.

5

great resort

Everyone
Pool and beach Christmas tree at the lagoon Boat tour of resort Cenote on 1st fairway

Very private, balcony of our room felt like it was in the jungle. Amazing beach and pools. The grounds were beautiful and the food and service were excellent. We played golf twice, the course is beautifully maintained.

By , from Louisianaa on Dec 27, 2016

4
Everyone

It was a very nice hotel with a very friendly staff

By on Dec 7, 2016

Review comment responded on Jan 30, 2017

Thank you for recommending us!

5
Everyone

Great place . I would highly recommend it And come again.

By on Dec 4, 2016

Review comment responded on Jan 30, 2017

Thank you for recommending us!

5

first class resort, highly recommended!!!

Everyone

Excellent resort, warm & friendly staff, highly comfortable & relaxing accommodations & facilities. Excellent restaurants and a great poo area, great golf courses

By , from Chicago IL on Nov 9, 2016

Review comment responded on Nov 30, 2016

Than you so much Trevor for recommending us and for staying with us. Sincerely, Beatriz Fuentes Director of Marketing and Public Relations

4

nice hotel

Everyone

Secluded from the traffic noise. Staff is friendly. Rooms are clean and well taken care of. golf carts are ready to take guest to the beach with minimum wait time.

By , from Washington on Aug 7, 2016

Review comment responded on Jan 1, 1970

Hello Abi. Thank you for taking the time to review your stay with us. We are really glad you enjoyed your stay and hope you can visit us again soon. Have a great day.

5

excellent resort.

Couples

Exceptional in every respect. The facilities are the best I have experienced. StAff are all attentive and welcoming. Considering a permanent or fractional residence.

By on Nov 19, 2015