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Fairmont Mayakoba

5.0 out of 5.0

Recent guest reviews

This hotel was so amazingly beautiful. The staff and customer service were excellent and the entire hotel was gorgeous and private. Various pools each with a different experience facing the ocean, rivers, greenery, you name it.

The staff were so friendly, helpful and had the best customer service. From the moment we arrived the service was amazing. The location of the resort was amazing and I enjoyed the views, pools, and beach. We never had to worry about not having a spot by the pools and beach. I would stay here again!

Very nace hotel, gardens, beach, and nature. Food its not as good as a excelent hotel

The hotel and resort were beautiful and the service was outstanding. I wish the food and drinks were more reasonable. Cost to eat and drink was way over priced for the quality.

Me encantó el concepto (las bicis, el barquito, las actividades acuáticas, etc) además súper el personal, las instalaciones. Para recomendar y regresar.

I was not crazy about our rooms but I loved the super accommodating staff and the hotel . Beautiful , great food , great family fun

Hotel is spectacular! Immaculately clean, awe-inspiring beauty, friendliest staff I have ever encountered.

Great hotel setting....staff was excellent! Very quiet and beautiful.....food was very good along with wait staff was always smiling

The location, natural surroundings, architecture and layout are beautiful. We did have some problems that are really not acceptable in a 5 diamond hotel: The bathroom sewage smelled in the mornings, the roomservice was not correctly delivered, the TV did not work well. The management and staff did their best to compensate, but clearly the there is a problem.

Very private, balcony of our room felt like it was in the jungle. Amazing beach and pools. The grounds were beautiful and the food and service were excellent. We played golf twice, the course is beautifully maintained.

It was a very nice hotel with a very friendly staff

Great place . I would highly recommend it And come again.

Excellent resort, warm & friendly staff, highly comfortable & relaxing accommodations & facilities. Excellent restaurants and a great poo area, great golf courses

Secluded from the traffic noise. Staff is friendly. Rooms are clean and well taken care of. golf carts are ready to take guest to the beach with minimum wait time.

Exceptional in every respect. The facilities are the best I have experienced. StAff are all attentive and welcoming. Considering a permanent or fractional residence.

Hotel was excellent, service and food were above and beyond our expectations! Can't wait to go back.

This hotel was fantastic, other than the weather being hit or miss on the trip, the accommodations were excellent, especially at the rate we booked. I would highly recommend this hotel to everyone.

This resort always exceeds our expectations. I went with my friend one time, and another time with my husband for our honeymoon. Both times I enjoyed so much. Delicious food, great options for restaurants, relaxing pool and the beach. No need to even step out of the resort for several days, although some excursions around the resort are amazing!

Staff was very friendly, knowledgeable and accommodating. The grounds were impeccably landscaped, however the food was subpar for the outrageous prices. Otherwise, it would in my opinion be the perfect vacation spot.

Excellent hotel, staff, ambiance Hotel is beautiful. Among all the Mayakobas in playa del carmen this is the most family friendly Good food The only downside is the valet parking (only option to park) which is 140 pesos per night, and it takes them 20 to 30 mins to get your car no matter what

Room options

Fairmont Room, 2 Queen Beds, Non Smoking, Garden View

Queen 2 | Sleeps 4

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

King 1 | Sleeps 3

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Queen 2 | Sleeps 4

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

King 1 | Sleeps 3

Guest reviews for Fairmont Mayakoba

Everyone (14) Couples (25) Family (15) Friends (3)
5

like being in a rainforest!

Everyone

This hotel was so amazingly beautiful. The staff and customer service were excellent and the entire hotel was gorgeous and private. Various pools each with a different experience facing the ocean, rivers, greenery, you name it.

By on Sep 13, 2017

Review comment responded on Sep 15, 2017

Dear guest: Thank you very much for this review and for qualify our services. Please come back soon, we'll be waiting for you. Regards. Agustin Poot Quality Manager

5

great resort and perfect location

Everyone

The staff were so friendly, helpful and had the best customer service. From the moment we arrived the service was amazing. The location of the resort was amazing and I enjoyed the views, pools, and beach. We never had to worry about not having a spot by the pools and beach. I would stay here again!

By , from Denver, CO on Sep 12, 2017

Review comment responded on Sep 14, 2017

Dear Symantha: Thank you very much for your review. We apologize for the issue with the bed, just to mention a few months ago, we changed the mosth of the mattresses, in such a way that we are really worry about that, it suposed that we shouldn't have this kind of issues. Thank you for your preference and we are looking forward to hear about you soon. Regards Agustin Poot Quality Manager

4

very good architecture

Everyone

Very nace hotel, gardens, beach, and nature. Food its not as good as a excelent hotel

By , from CDMX on Aug 22, 2017

Review comment responded on Aug 25, 2017

Dear Giorgio. Thank you very for provide us your feedback. We are very sad to know that you didn't enjoy our food. Regards

4

trip to plya fairmont mayakoba

Everyone

The hotel and resort were beautiful and the service was outstanding. I wish the food and drinks were more reasonable. Cost to eat and drink was way over priced for the quality.

By , from Dallas Texas on Aug 6, 2017

Review comment responded on Aug 14, 2017

Dear Cassy: Thank you for your review, we are going to share it with our Executive Chef in order to improve the quality of food that we have at this moment. Regards

5

nice resort with excellent food and staff .

Everyone

I was not crazy about our rooms but I loved the super accommodating staff and the hotel . Beautiful , great food , great family fun

By , from DC on Apr 29, 2017

Review comment responded on May 9, 2017

Thank you Sawabini for your review. We are very happy to hear you enjoyed our new menus created by celebrity chef Richard Sandoval. Beatriz Fuentes Director of Marketing and Public Relations

5

unique hotel immersed in nature's beauty

Everyone

Hotel is spectacular! Immaculately clean, awe-inspiring beauty, friendliest staff I have ever encountered.

By , from washington DC on Apr 13, 2017

Review comment responded on May 9, 2017

Thank you Veronica for your kind review. We are very proud of the natural setting of our property, and are very happy to hear you enjoyed your stay! Beatriz Fuentes Director of Marketing and Public Relations

5
Everyone

Great hotel setting....staff was excellent! Very quiet and beautiful.....food was very good along with wait staff was always smiling

By on Apr 3, 2017

Review comment responded on May 9, 2017

Thank you for your review and comments. We are happy to hear that from the setting to the food you enjoyed your stay! Beatriz Fuentes Director of Marketing and Public Relations

4

beutiful concept, some problems

Everyone

The location, natural surroundings, architecture and layout are beautiful. We did have some problems that are really not acceptable in a 5 diamond hotel: The bathroom sewage smelled in the mornings, the roomservice was not correctly delivered, the TV did not work well. The management and staff did their best to compensate, but clearly the there is a problem.

By on Mar 21, 2017

Review comment responded on May 9, 2017

Thank you for your comments. We have addressed all concerns and sincerely appreciate your feedback.

5

great resort

Everyone
Pool and beach Christmas tree at the lagoon Boat tour of resort Cenote on 1st fairway

Very private, balcony of our room felt like it was in the jungle. Amazing beach and pools. The grounds were beautiful and the food and service were excellent. We played golf twice, the course is beautifully maintained.

By , from Louisianaa on Dec 27, 2016

4
Everyone

It was a very nice hotel with a very friendly staff

By on Dec 7, 2016

Review comment responded on Jan 30, 2017

Thank you for recommending us!