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Catalonia Riviera Maya Resort and Spa All Inclusive

3.5 out of 5.0

Recent guest reviews

Staff was great, everyone was very friendly and helpful. Food was delicious. Many options to choose from and they will work with you to tweak the menu. Nice rooms! A lot of amenities. Nice facility all together, not too big or small! Views were great.

The resort was great on all public spaces, and offered constant activities that catered to every type of person and interest. Upgrades were half-decent, as long as you are offered the deal on them. Staff were great, food choices were even better. The room was.... nothing to write home about. Our stay was short and the first two days we spent listening to our safe beep CONSTANTLY. We had to be in our room for anyone to come look at it, so spent a lot of time wasted waiting around for technicians to come. (They replaced after finally deeming it broken). The staff were super nice though :) Theeeeeen the TV broke, which wasn't a huge deal as we didn't have it on very often (and after it broke, it wouldn't stay on at all). Theeeeeeeen the sink started leaking, a lot. All over the floor. We made this discovery the day before we left and ended up just telling the hotel, but not wasting anymore time sitting in our rooms waiting for them to fix it. Unfortunately, even with all of these problems, we never got an offer to swap rooms, and the upgraded "Privilege" room wasn't SUPER amazing. Overall though, good people and great food would keep it in mind.

Nice hotel close to the beach in an exclusive area, like a small bay, kind staff, good food, animation staff awsome! I highly recommend this hotel, we had a really good time!

The resort was average for the price. The staff were friendly and their buffet restaurants were good. However, the fine dining is a joke. The food and service in the fine dining locations are terrible. The resort has a private beach and the water and the ambience was good.

Orbitz first started out with not honoring there Best Price Guarantee. Second there staff on the phone is terrible and knows little. Had to take care of everything myself with the airlines upon flight canceled.

Overal, a nice medium-sized resort, with a extremely friendly and helpful staff. The pools and beachfront were very nice and inviting. Bartenders were very quick and wiling to do just about anything to satisfy your drinking needs. My only complaint would be the margaritas, you would think that a resort in Mexico would have them figured out well, but they didn't. My favorite liquor is Tequila, and though they didn't carry my favorite Tequila, Milagro Añejo, they had some, less costly but suitable replacements. Back to the Margaritas, I was highly disappointed about their taste, since that's my favorite drink. I could surely teach them how to make the perfect Margarita. The food was very good, but lacking in the "Mexican Experience" apparently they have a "Mexican Night" which we happened to miss, so I can't rate that particular food. I will say that their guacamole was EXCEPTIONAL and was offered daily. The Premier Room was large and very well appointed, our only complaint, the lack of an ice machine. We had to call room service every time we needed ice, which with the super small ice buckets they have, it was 2-4 times per day. Pools were nice as was the beach areas.

Catalonia Riviera Maya was a wonderful destination for my husband and my 10 year anniversary. The staff was great and setup of resort was wonderful. We were "Privileged" and the service was exceptional at the special bars set up for us. If you go to this resort you have to get this service for the beach bar alone.

Clean rooms, nice staff, good food. For the value, this is a great stay. We keep returning to it.

Friendly staff, good food, fun activities for all ages. Had a great time just wish it wasn't so far from the airport.

Good for the price, friendly and helpful staff. Restaurants are very good but the buffet(s), they lack of variety, same things over and over every day. My room was to close to theater and very noisy for our baby to go to sleep, changed it to one of the villas, and same thing, all night was a non stop noise. It was a fan running non stop from a storage close by.

overall it was good beautiful hotel on the beach food was amazing staff was great with the exception of a few miserable chefs when you are on holiday you would love to see all staff smily and happy

This resort is perfect for families wanting to relax. If you're looking for relaxation, this is it. Great staff, friendly and reliable. The dining areas, both buffets and a la cart restaurants were clean and the food was well prepared. My family and I definitely recommend this resort.

The hotel was very beautiful and comfortable. The amenities were great and the majority of the staff were wonderful. Would definitely come back next year !

Hotel was in a great location, easy travel to all outside activities we wanted to do. We booked two rooms, one room had all tolietries and robes in it upon arrival the other had none. The buffet was OK, the selection seemed to get poor the longer we stayed. In general the staff was very friendly, the pools were nice, beach was amazing, snorkeling was sub par. Amenities like snorkeling gear and kayaks are only available for an hour, and you get charged if your late, this bothered us as we thought they were completely included. The room was just like anyother hotel room, they were doing construction above our floor during the entire duration, so we didn't sleep well or have access to consistent hot water.

We stayed here in November of 2013 and loved it! We would definitely stay here again. We had a suite, and it was very comfortable, clean and without noise. The service and food was great as well as great drink service! We had no issue with any of the staff. It was nice also to have coral close to snorkel, however the beach was not very big.

Great place to stay. Excellent location. Clean comfortable rooms. Staff was excellent. Food was way better than expected, even at the buffets. Beds were even decent. Overall an excellent stay. Would definitely go back.

Enjoyed our stay as we were doing a pre-trip expedition prior or our son's wedding being held at a resort down the road.

Excellent customer service, room is so clean and comfortable, staff is very friendly, smiling all at time and have a great attitude, nice beach, food was great..overall great resort if you want to just relax

Was ok,but not too good,for vacation whit the family,the food was not good, the attention for the gues was not ok,not respect for anything you reques,I think we made mistake to be in this hotel.

Booked this hotel for a Mom Vacation with my fellow moms. While the hotel grounds were lovely ( the common areas) everything else was pretty awful. We booked Superior ( cant imagine what the non superior experience would have been like) and absolutely nothing that was said would happen, happened. We booked saying we’d have VIP checkin, that wasn’t even there. We waited 45 minutes while the 2 front desk people dealt with non checking in guest problems. We did not get a welcome drink. When we finally got checked into our room- it wasn’t even cleaned. The phone to call the front desk didn’t work. The toilet was broken- not even sealed to the floor and it was clogged. The room was nothing like the photos, we were told wed have a pillow menu and we did not. Went down to the desk twice for pillows- 3 hours later we still had none. Never cleaned our room or fixed the toilet, had to ask 4 times. The front desk staff was not at all helpful, when the infirmary was closed and my friend had cut her foot on a broken piece of pool tile and needed a bandaid- they could not track one down. 2 of our 7 days we came back to the room at 7pm after being gone since 7:30am and our room wasn’t cleaned. Unfortunately other than the entertainment crew- who were AMAZINGLY personable, remembered our names days after we chatted with them- the rest of the resort staff was less than accommodating. Front desk staff was terrible. The beach was full of seaweed which I understand they cant control, so if you’re looking to book for beach- this isn’t the resort for you. It is in a nice, safe gated community. We never felt unsafe. Hotel did nothing nor did they care that we had major issues, which was sad as I am a manager for 400 units- and if I treated any of my customers as anyone in this hotel treated my friends and I, I’d be fired on the spot. Also the wifi only worked by the pool, which you had to be at by 7:30am if you wanted a chair.

Av. Xcacel, Lote 1, Plano 2 Puerto Aventuras QROO

Catalonia Riviera Maya Resort and Spa All Inclusive is a short stroll from CEDAM Museum and Puerto Aventuras Marina. This 423-room, 3.5-star resort has 5 outdoor pools along with a private beach and a full-service spa. Also nearby are Xpu-ha Beach and Dolphin Discovery.


Dining

Free buffet breakfast is included with your stay. Enjoy the ocean views at La Brisa, one of 7 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Catalonia Riviera Maya Resort and Spa All Inclusive's 423 air-conditioned rooms provide furnished balconies, minibars, and coffee makers. Guests can expect free WiFi and plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free bottled water and desks are other standard amenities.


Property features

Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, an indoor pool, and a children's pool.

Room options

Privileged Junior Suite

King 1 | Full 1 | Sleeps 4

Privileged Honeymoon

King 1 | Sleeps 2

Privileged Superior

Full 2 | King 1 | Sleeps 4

Privileged Family Suite

Queen 2 | Sleeps 6

Guest reviews for Catalonia Riviera Maya Resort and Spa All Inclusive

Everyone (10) Couples (117) Business (2) Family (53) Friends (38) Other (7)
4
Everyone

Staff was great, everyone was very friendly and helpful. Food was delicious. Many options to choose from and they will work with you to tweak the menu. Nice rooms! A lot of amenities. Nice facility all together, not too big or small! Views were great.

By on Feb 2, 2017

3

great staff, poorly maintained rooms.

Everyone

The resort was great on all public spaces, and offered constant activities that catered to every type of person and interest. Upgrades were half-decent, as long as you are offered the deal on them. Staff were great, food choices were even better. The room was.... nothing to write home about. Our stay was short and the first two days we spent listening to our safe beep CONSTANTLY. We had to be in our room for anyone to come look at it, so spent a lot of time wasted waiting around for technicians to come. (They replaced after finally deeming it broken). The staff were super nice though :) Theeeeeen the TV broke, which wasn't a huge deal as we didn't have it on very often (and after it broke, it wouldn't stay on at all). Theeeeeeeen the sink started leaking, a lot. All over the floor. We made this discovery the day before we left and ended up just telling the hotel, but not wasting anymore time sitting in our rooms waiting for them to fix it. Unfortunately, even with all of these problems, we never got an offer to swap rooms, and the upgraded "Privilege" room wasn't SUPER amazing. Overall though, good people and great food would keep it in mind.

By on Jan 25, 2017

5

nice hotel

Everyone
Tapas Restaurant Morning view from the lobby!

Nice hotel close to the beach in an exclusive area, like a small bay, kind staff, good food, animation staff awsome! I highly recommend this hotel, we had a really good time!

By on Jan 23, 2017

3

average resort

Everyone

The resort was average for the price. The staff were friendly and their buffet restaurants were good. However, the fine dining is a joke. The food and service in the fine dining locations are terrible. The resort has a private beach and the water and the ambience was good.

By , from New Jersey on Jan 23, 2017

3

orbitz was the biggest problem with this trip.

Everyone

Orbitz first started out with not honoring there Best Price Guarantee. Second there staff on the phone is terrible and knows little. Had to take care of everything myself with the airlines upon flight canceled.

By , from WA, USA on Dec 14, 2016

4

catalonia riviera maya november 2016

Everyone
Bed Art Overall Beach Pool area Looking back at the resort

Overal, a nice medium-sized resort, with a extremely friendly and helpful staff. The pools and beachfront were very nice and inviting. Bartenders were very quick and wiling to do just about anything to satisfy your drinking needs. My only complaint would be the margaritas, you would think that a resort in Mexico would have them figured out well, but they didn't. My favorite liquor is Tequila, and though they didn't carry my favorite Tequila, Milagro Añejo, they had some, less costly but suitable replacements. Back to the Margaritas, I was highly disappointed about their taste, since that's my favorite drink. I could surely teach them how to make the perfect Margarita. The food was very good, but lacking in the "Mexican Experience" apparently they have a "Mexican Night" which we happened to miss, so I can't rate that particular food. I will say that their guacamole was EXCEPTIONAL and was offered daily. The Premier Room was large and very well appointed, our only complaint, the lack of an ice machine. We had to call room service every time we needed ice, which with the super small ice buckets they have, it was 2-4 times per day. Pools were nice as was the beach areas.

By , from Lewis Smith Lake Alabama on Nov 26, 2016

5

wonderful resort in riviera maya!

Everyone

Catalonia Riviera Maya was a wonderful destination for my husband and my 10 year anniversary. The staff was great and setup of resort was wonderful. We were "Privileged" and the service was exceptional at the special bars set up for us. If you go to this resort you have to get this service for the beach bar alone.

By , from Houston on Nov 22, 2016

4

great value for the price.

Families

Clean rooms, nice staff, good food. For the value, this is a great stay. We keep returning to it.

By , from Denver on Oct 19, 2016

4

great place

Everyone

Friendly staff, good food, fun activities for all ages. Had a great time just wish it wasn't so far from the airport.

By , from Wisconsin on Sep 27, 2016

3
Everyone

Good for the price, friendly and helpful staff. Restaurants are very good but the buffet(s), they lack of variety, same things over and over every day. My room was to close to theater and very noisy for our baby to go to sleep, changed it to one of the villas, and same thing, all night was a non stop noise. It was a fan running non stop from a storage close by.

By on Sep 18, 2016