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Catalonia Riviera Maya Resort and Spa All Inclusive

3.5 out of 5.0

Recent guest reviews

Overall, our experience was pleasant although there were a few hiccups. Our room was nice and spacious, the food was good, and the surroundings were beautiful. The only thing that was not great was the customer service received by Ms. Gabriela, hostess at the Albrijes Mexican restaurant. She was very rude and condescending after we requested a table for dinner. She looked me up and down and said that we didn't have a certain bracelet so we would need to wait outside for 45-50 minutes to get a table. Following this experience, we contacted the front desk manager and he put us in contact with the restaurant manager, Pablo. Fortunately, Mr. Pablo was able to accommodate us for the night and he was excellent. He indeed honors his job as manager and tends to customer's need.

was a great time with family and g-kids. Just a few minor things. They need to cook pork, steak "more" too raw. Need to provide steak knifes, half & half coffee cream, real heinz ketchup. Daily, nightly entertainment was "awesome" never a dull moment!

The hotel experience was excellent only thing bad was the seaweed but the whole coast was having same issues I would recommend prvliged to every guest

Very good experience, great restaurants great activities great friendly workers

Staff worked hard to right the mess ups. Beach is rocky and not too exciting. Staff is great. Food is ok, not bad. We had a good time. Mini club for the kids is great and great staff. We enjoyed our stay.

Nice vacation would definitely recommend to friends

My family had a great vacation at Catalonia RM. The entertainment staff made us feel that we were part of their big happy family. We had a fantastic time and the entertainment staff played a big part in that. We will be going back again.

This was our first time in Mexico and last time staying at Catolina Resort. Do not expect to check in before 3pm. The swimming pool and beach area is beautiful although there was no jacuzzi which really sucked. Pool closes at 7pm each night which also sucked! Rooms are “okay” they could be updated. The bed mattress need to be replaced they felt sunk in. The bathroom lighting is horrible and our sink was cold water and was backed up. Food was horrible at the buffets including the breakfast! Was very disappointed because they’re is nothing else near around to eat. Dinner was over a hour to be seated every single night even if you went early And that food was also “okay”. Massage was great but spa jacuzzi was cold. The Resort was also far away from activities. Book in Cancun! It is more beautiful in that area with more options of things to do. Also do not book if you wants adults only. They’re were a lot of kids running around.

Be cautious of rocks under the water. You need water shoes.

This resort is by far one of the nicest we've stayed at. Awesome staff in all areas! Small enough to get around easily. Easy access into the water at the beach too! Definately will be back!!

We had a great time at the resort and it was very fun.

The food, the setting, the entertainment, it's just perfect. We stayed there for 6 days and wish we could have stayed much longer. We are definitely coming back. You are literally less than a 2 minute walk to the private beach. The pools are great. Food is wonderful. The entertainment staff is exceptional, they are there all day and night! Overall, everyone is extremely nice and welcoming. We miss being there already!! What's amazing is that the place looks exactly like the pictures on the website, it literally is paradise.

A lot of discrimination among quests European and the others. Service terrible. Bartenders are not polite at all. NO decent espresso coffee. Bars far away from beach. Restaurants crowded.

We just left our hotel and alredy miss me a lot!!! We had great time in Catalonia resort and next year see you definitely again. Thanks to Rafael ( tequilaBar), Marco - Antonio, Cancedonio ( animations), Carlos ( Expedia), Gustavo... The beach was super nice,clean and clear. Thank you so much guys and recommend everybody to try little bit of this "heaven "*****

Was one of my best vacation the service was great the rooms were clean and i loved the beach area it is so clean and only the reaort guess had the right to stay there

Great staff and great resort. I would love to come back here

It was a great hotel and service was great. I just think it would of been even more better if they had more stuff going on around the pool area because I've noticed after 5pm there was no music playing.

All inclusive food was not very good... Service was poor at most restaurants! We almost had our meal finished before we would receive our drinks.

Wonderful I like the secluded beach diferent places to eat bunch of food drinks are ok we eat at 3 a la carte restaurant all of them good no reservations required at the end so pleased to choose this hotel...

Hotel es muy limpio muy cómodo comida excelente. Bebidas muy buenas personal del hotel muy amable.

Av. Xcacel, Lote 1, Plano 2 Puerto Aventuras QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Catalonia Riviera Maya Resort and Spa All Inclusive is a short stroll from CEDAM Museum and Puerto Aventuras Marina. This 423-room, 3.5-star resort has 3 outdoor pools along with a private beach and a full-service spa. Also nearby are Dolphin Discovery and Oasis Beach.


Dining

Free buffet breakfast is served each morning from 7 AM to 10:30 AM. There are multiple options for onsite dining with 10 restaurants, including La Brisa, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and El Mercado with its ocean views. You can get a quick energy boost at the coffee shop/café.


Rooms

Catalonia Riviera Maya Resort and Spa All Inclusive's 423 air-conditioned rooms provide furnished balconies, minibars, and coffee makers. Guests can expect free WiFi and plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and ironing boards are other standard amenities.


Property features

Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a health club.

Guest reviews for Catalonia Riviera Maya Resort and Spa All Inclusive

Everyone (32) Couples (117) Business (2) Family (55) Other (8) Friends (38)
4

catalonia stay feb 2018

Everyone

Overall, our experience was pleasant although there were a few hiccups. Our room was nice and spacious, the food was good, and the surroundings were beautiful. The only thing that was not great was the customer service received by Ms. Gabriela, hostess at the Albrijes Mexican restaurant. She was very rude and condescending after we requested a table for dinner. She looked me up and down and said that we didn't have a certain bracelet so we would need to wait outside for 45-50 minutes to get a table. Following this experience, we contacted the front desk manager and he put us in contact with the restaurant manager, Pablo. Fortunately, Mr. Pablo was able to accommodate us for the night and he was excellent. He indeed honors his job as manager and tends to customer's need.

By , from New York, NY on Mar 11, 2018

Review comment responded on Mar 28, 2018

Dear Levin, We would like to apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We highly value our guest’s opinions and care deeply for their satisfaction. Once again, please accept our most sincere apologies for the inconvenience you have experienced.

5

awesome

Families

was a great time with family and g-kids. Just a few minor things. They need to cook pork, steak "more" too raw. Need to provide steak knifes, half & half coffee cream, real heinz ketchup. Daily, nightly entertainment was "awesome" never a dull moment!

By , from Vermont on Mar 4, 2018

Review comment responded on Mar 28, 2018

Dear Nana, We would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We certainly look forward to your returning trip in the near future.

5

great place

Everyone

The hotel experience was excellent only thing bad was the seaweed but the whole coast was having same issues I would recommend prvliged to every guest

By , from new jersey on Mar 2, 2018

Review comment responded on Mar 28, 2018

Dear Freddie, We would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. Please be assured that your comments and suggestions have been taken into consideration and that we will do our utmost to improve. We certainly look forward to your returning trip in the near future.

4
Everyone

Very good experience, great restaurants great activities great friendly workers

By on Feb 28, 2018

Review comment responded on Mar 28, 2018

Dear guest, thank you very much for your comments.

3

a nice stay with an ok beach

Everyone

Staff worked hard to right the mess ups. Beach is rocky and not too exciting. Staff is great. Food is ok, not bad. We had a good time. Mini club for the kids is great and great staff. We enjoyed our stay.

By on Feb 25, 2018

Review comment responded on Mar 30, 2018

Dear Guest, We would like to apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We highly value our guest’s opinions and care deeply for their satisfaction. Once again, please accept our most sincere apologies for the inconvenience you have experienced.

4
Everyone

Nice vacation would definitely recommend to friends

By on Dec 5, 2017

Review comment responded on Dec 27, 2017

Dear Guest, Thank you for the feedback, we are happy to know that you enjoyed your vacation in Catalonia Riviera Maya. We look forward to welcoming you back again soon. Kind regards

5

fun hotel that treats you like family.

Everyone

My family had a great vacation at Catalonia RM. The entertainment staff made us feel that we were part of their big happy family. We had a fantastic time and the entertainment staff played a big part in that. We will be going back again.

By , from Waterford, MI on Nov 29, 2017

Review comment responded on Dec 3, 2017

Dear Jeff, Thank you for your message and kind comments about your visit to our resort. We are very glad to learn that your stay was pleasant and fun. We look forward to welcoming you back anytime soon. Kind regards

2

catolina riveria maya resort

Everyone

This was our first time in Mexico and last time staying at Catolina Resort. Do not expect to check in before 3pm. The swimming pool and beach area is beautiful although there was no jacuzzi which really sucked. Pool closes at 7pm each night which also sucked! Rooms are “okay” they could be updated. The bed mattress need to be replaced they felt sunk in. The bathroom lighting is horrible and our sink was cold water and was backed up. Food was horrible at the buffets including the breakfast! Was very disappointed because they’re is nothing else near around to eat. Dinner was over a hour to be seated every single night even if you went early And that food was also “okay”. Massage was great but spa jacuzzi was cold. The Resort was also far away from activities. Book in Cancun! It is more beautiful in that area with more options of things to do. Also do not book if you wants adults only. They’re were a lot of kids running around.

By , from Cleveland Ohio on Nov 26, 2017

Review comment responded on Dec 2, 2017

Dear Guest, We are sorry our resort was not what you were looking for, we appreciate your honest comments, however, is important to us to mention that most hotels check-in time is after 3 pm, our hotel is located within a complex walking distance from restaurants, golf course, and other activities. We hope to have the opportunity to welcome you again next time you visit Mexico.

2

small beach with a lot of rocks under water

Everyone

Be cautious of rocks under the water. You need water shoes.

By , from MD on Oct 30, 2017

Review comment responded on Nov 3, 2017

Thank you for your comments. As mentioned, our beach is located near the reed barrier very close to the beach along with different kinds of tropical fish. Best regards,

5

best beach and area!

Everyone

This resort is by far one of the nicest we've stayed at. Awesome staff in all areas! Small enough to get around easily. Easy access into the water at the beach too! Definately will be back!!

By , from chicago, illinois on Oct 30, 2017

Review comment responded on Nov 3, 2017

We are very glad to learn your stay was as wonderful and you could enjoy the facilities and service from our staff. We hope to have the opportunity to serve you in the future.