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Blue Diamond Luxury Boutique - All Inclusive - Adults Only

4.5 out of 5.0

Recent guest reviews

Sorry I just spent twenty minutes praising the Blue Diamond on their inquiry. All positive.

The staff is excellent, batler Celina and Cesar (both) are very nice Waiter Pedro and Ricardo at the swiming pool are awsome too. Perfect vacation with my wife if you looking for a nice and quiet hotel. Junior suite with private pool and private jacuzzi excellent

Nice quiet resort, the staff is super friendly and see to your every need. The food and drinks were outstanding and no waiting for either. This place is excellent for couples who just want to relax and enjoy each other's company. I cannot emphasize the staff enough they make this place.

I vacation 3-4 times per year. I normally stay in quiet luxury resorts/hotels. I happened to want to extend my stay in playa del carmen so I jumped on a special deal to stay at Blue Diamond. After staying at a neighboring resort I was sorely embarrassed to bring my fiancé here.

Everything was superb! There are not a lot of activities like in other resorts: no animation team, to nightly entertainment and such. But you do't need it here. This is a place to relax, spend very romantic time with your loved one, forget about everything. The food was very good, the service is excellent. For you the beach lovers it is not a good place. The waters are murky and not pretty. The beach itself is good: very soft and white sand, a lot of loungers, shade. But if you walk to your right to the next resort, you can get a very nice swimming. Enjoy the spa. Excellent facilities are free except the massage or rituals. Too bad that it is now divided to men and women sections. There have to family hours as a lot of people wanter to be in the sauna together with spouses.

The rooms are beautiful and the staff is amazing. They will pick you up and take you anywhere on the property. The food is very good for an all inclusive property. The Spa services and pool area are both very nice.

Great location, modern rooms, great pool setup next to the ocean, really high quality food especially the mexican/mayan dishes. The service was a little inconsistent across the board, some people were very good, and others were not. There does not seem to be centralized training and culture of customer service like you experience at other luxury brands (como, rosewood, ritz, etc.). These other brands have a culture of "customer first" and this was not evident at blue diamond. The rooms were very spread out and our location was about a half mile from the beach and they would not let us have our own bikes that were available on the property because those were reserved for "higher paying" room categories, I thought this was a little strange, and evident of the inconsistent customer service at the hotel. At other times, people would be really friendly and say they would deliver something to our room etc., but would not follow through and we would have to call back three times.

We stayed 5 nights at the Blue Diamond. Maybe not for everyone as there are almost no activities provided and it's adults only. It is, however, a superbly run resort at a great location. Perfect beach and water, fabulous restaurants, nice rooms. The all inclusive includes all drinks and really interesting meals in the restaurants. Dining is a la carte, no buffets. Perhaps one of the best things is the staff - every single person is warm and friendly and endlessly helpful. Just a great place to stay, relax and enjoy.

Great resort! Everything was perfect. Would stay again.

This was our second stay at Blue Diamond. The staff are wonderful and the property is beautiful. We'll be back again.

I had read countless rave reviews about this hotel and it truly exceeded expectations. We just returned after 10 days from one of the best, most relaxing vacations we've had in a while and we owe it to Blue Diamond. The staff is so nice and accommodating and the property is so beautiful and well maintained, it was easy to relax and worry about nothing. The food was well prepared, beautifully presented and delicious. We can't go wait to back!!!

We were married and stayed at the Blue Diamond just recently. The hotel and grounds are absolutely gorgeous. The staff is the most warm, friendly people I've ever had the pleasure of dealing with. I would definitely recommend this hotel to anyone looking for some relaxation time.

The Blue Diamond Riviera Maya's service staff and room options were excellent. This hotel is nestled among the mangrove just off the beach. This gives you a very private feeling while on the property. This is not a big bustling hotel, it is a luxurious private resort. The lobby and spa are beautifully appointed with a zen like atmosphere which immediately put you in a calm relaxed mode of vacationing. The pool and private beach do not disappoint. We stayed in a junior suite with a private outdoor bathtub/pool. The room was spacious, clean, air conditioned as well as had ceiling fans. There was a large walk in closet and a beautifully appointed large bathroom with two person indoor/outdoor shower. The room's minibar was continually stocked and the staff were very good at learning your personal preferences and refilling those more frequently. The service staff on all levels go above and beyond what would be expected at an all inclusive resort. They call you by name, remember your food and drink preferences, and accommodate your every wish. Moving about the resort was made easy, they offered to drive you about in golf carts or will give you a bicycle to ride if you prefer not to walk. The restaurants each had a different atmosphere to provide. The food was wonderful. Wine was not included in the all inclusive menu and each night for dinner there were two options for an extra charge (a Waygu beef steak, lobster tail, etc.). But EVERYTHING else was included - all brand liquors, and an extensive menu to choose from, not just a couple of items. The location of the Blue Diamond was good for this area, 40 minute drive from Cancun, 25 minute drive from touring the Mayan Ruins, multiple golf courses within 10 minutes (one of which is included in your stay), 15 minute drive to Playa Del Carmen town and public beach. The island of Cozumel is close too. Lots to do if you choose to leave the resort. I recommend visiting the Xplor park for some zip lining and denote (cave) exploring.

My wife and I stayed for 4 days at Blue Diamond and we wished it could have been longer. The number of rooms on the property is low, but the actual size of the resort seemed enormous. Everything was clean, scenic, and beautiful. The enormity of the property isn't a problem because transportation is either offered with a golf cart pickup at your convenience or bicycle riding. The architecture of the hotel is modern and beautiful, they used lots of wood and stone. The room was absolutely amazing. We could have stayed there forever if it wasn't for the need to go back to work. We stayed in the villas just off the beach, huge bed, great view of the ocean, and had its own private plunge pool on the rooftop deck. Only problem with the room was that it could get warm in bathroom once the sun was coming through the glass in the bathroom. The food was amazing, and some of the freshest food we've ever had. Lot's of options, and we never went hungry. The people working at the resort were amazing and friendly. From giving us some Spanish tips, to keeping our glasses constantly full. The entire staff knew our names within 2 days. Blue Diamond is an amazing place!!

This place has so much potential, but falls so short of what it could be. The place is beautiful and there's not a bad room in the place...ALL beautiful. But there are so many maintenance issues that keep this from being a top notch place. A/C does not work even if you switch to another room...very weak and you will fry! Several electrical outlets did work, so refrigerator, coffee maker, lamps, etc...were useless. Serious issues with toilet not flushing; not only in our room, but in public restrooms as well. We spent the first 3 days just waiting for people to come 'fix' stuff. We would call to have someone come and be told they 'would be right there' only to have to call again two hours later when no one had shown up. They asked when we wanted housekeeping twice a day, so we set up the times we wanted for each housekeeping & turn down and those set times never happened. Only got turndown 2 times simply because 3 times they showed up at 5:00pm when we were showering for dinner. The outdoor tubs are worthless...rusty water fills the bath and they have to fill it for you but the drains don't work..so why bother. Food is average; sometimes really good other times really bad. Drinks were hit or miss. Service could be so slow that breakfast literally took 1.5 hours out of your day. We're not in a hurry, but waiting 20 minutes for a menu??? Odd. Staff was very good, overall. Some way better than others. Beach is nice, but rocky to walk out...so just swim out instead. Hardly any umbrellas and when you find one, they're all broken and very difficult to move or manage. Do beware of the 'time share' guys! They will tell you it is NOT time share, but just a way for you to see what they offer and join their 'beach club family.' It's time share! The presentation was amateur and stuck in the same presentation style they used in the 70's! I'm sure it will benefit someone who has an extra $6,000 to $23,000 as a deposit on buying 20 weeks, but I've yet to meet any time share owner that didn't wish they could unload their timeshare. Again, I'm sure it is a benefit to some. They promise spa credit to take the tour, but you will have to hunt them down to get it. They were going to deliver it to our room, then the front desk, then the concierge's office (oh, they NEVER answer the phone!) then here, then there...we literally had to hunt it down. Ridiculous. This place needs some serious maintenance to bring it back to life and management to create real customer service. You will NOT get a memorable experience here; just an average experience. Is it worth the price? No. Go to Secrets or Excellence or better yet, go to the best place there...Zoetry Paraiso de la Bonita...if you want to know real pampering and have an amazing time!

The physical property is absolutely gorgeous. Rooms are massive and modern. Common spaces are stunning. The spa is very expensive, although beautiful, but they don't have much staff on hand. Food is good, but not amazing. I wish there were more Mexican food rather than multinational attempts. Service is very friendly although a little unpolished. Be sure to tip. Drinks are top shelf and you can specify pretty much whatever you want.

Km. 298.8 Carretera #307 Playa del Carmen QROO

Located within a mile (2 km) of El Camaleon Golf Club, Blue Diamond Luxury Boutique - All Inclusive - Adults Only is within 3 miles (5 km) of Tres Rios Ecopark. This 128-room, 4.5-star resort has a marina, a full-service spa, and 3 restaurants. Gran Coral Golf is also 2.6 mi (4.2 km) from the resort, which is on the beach.


Dining

Start your day off right with a free full breakfast, served each morning from 7 AM to 11 AM. There are multiple options for onsite dining with 3 restaurants, including Aquamarina Restaurant, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


All 128 air-conditioned rooms feature iPod docks, minibars, and coffee makers. 42-inch plasma TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, free international calls, and free long-distance calls are also standard.

Rooms


Property features

Guests of Blue Diamond Luxury Boutique - All Inclusive - Adults Only have access to a marina, a full-service spa, and an indoor pool. If you drive, take advantage of free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include an outdoor pool, a fitness center, and a sauna.

Room options

Beach Front Luxury Experience

King 1 | Sleeps 2

Luxury Suite, Private Pool

King 1 | Sleeps 2

Cenote Laguna Deluxe Jr Suite

King 1 | Sleeps 2

Palafitos Junior Suite

King 1 | Sleeps 2

Guest reviews for Blue Diamond Luxury Boutique - All Inclusive - Adults Only

Everyone (3) Couples (12) Other (1)
5
Everyone

Sorry I just spent twenty minutes praising the Blue Diamond on their inquiry. All positive.

By , from California on Apr 29, 2017

Review comment responded on May 3, 2017

Dear Ed, Thank you for having chosen the Blue Diamond for your most recent vacation destination. It brings me great joy to hear you have enjoyed your time with us. It would be a pleasure to host you again any time. Best Regards,

5

very cosy and nice small hotel

Couples

The staff is excellent, batler Celina and Cesar (both) are very nice Waiter Pedro and Ricardo at the swiming pool are awsome too. Perfect vacation with my wife if you looking for a nice and quiet hotel. Junior suite with private pool and private jacuzzi excellent

By , from miami on Apr 11, 2017

Review comment responded on Apr 14, 2017

Mr. Phil, I would like to thank you for having spent your vacation with us here at the Blue Diamond. It is a pleasure to know that you enjoyed your stay; it is our ultimate goal to have happy guests. We look forward to hosting you again in the near future.

5

the staff makes this place

Everyone
This guy paid a visit to the pool area A member of the super friendly staff Enjoying the hot tub

Nice quiet resort, the staff is super friendly and see to your every need. The food and drinks were outstanding and no waiting for either. This place is excellent for couples who just want to relax and enjoy each other's company. I cannot emphasize the staff enough they make this place.

By on Mar 26, 2017

Review comment responded on Apr 8, 2017

Thank you for having decided to spend your precious vacation time with us at the Blue Diamond Luxury Boutique Hotel. It is our greatest satisfaction to be able to help you enjoy a wonderful and restful vacation. It would be our pleasure to host you again!

2

luxury?

Everyone

I vacation 3-4 times per year. I normally stay in quiet luxury resorts/hotels. I happened to want to extend my stay in playa del carmen so I jumped on a special deal to stay at Blue Diamond. After staying at a neighboring resort I was sorely embarrassed to bring my fiancé here.

By , from NYC on Mar 22, 2017

Review comment responded on Apr 8, 2017

Mr. Jae, thank you for your honest comment and I am very sorry to hear that our resort was disappointing. If you have any specific comments of areas where we could improve they would be welcomed and useful to us. If you ever decide to give us a second chance it would be our pleasure to show you a real Blue Diamond experience.

5

very good hotel for relaxation

Couples

Everything was superb! There are not a lot of activities like in other resorts: no animation team, to nightly entertainment and such. But you do't need it here. This is a place to relax, spend very romantic time with your loved one, forget about everything. The food was very good, the service is excellent. For you the beach lovers it is not a good place. The waters are murky and not pretty. The beach itself is good: very soft and white sand, a lot of loungers, shade. But if you walk to your right to the next resort, you can get a very nice swimming. Enjoy the spa. Excellent facilities are free except the massage or rituals. Too bad that it is now divided to men and women sections. There have to family hours as a lot of people wanter to be in the sauna together with spouses.

By on Feb 23, 2015

5

great couples trip

Couples

The rooms are beautiful and the staff is amazing. They will pick you up and take you anywhere on the property. The food is very good for an all inclusive property. The Spa services and pool area are both very nice.

By on Jan 7, 2015

3

great location and food but inconsistent service

Couples

Great location, modern rooms, great pool setup next to the ocean, really high quality food especially the mexican/mayan dishes. The service was a little inconsistent across the board, some people were very good, and others were not. There does not seem to be centralized training and culture of customer service like you experience at other luxury brands (como, rosewood, ritz, etc.). These other brands have a culture of "customer first" and this was not evident at blue diamond. The rooms were very spread out and our location was about a half mile from the beach and they would not let us have our own bikes that were available on the property because those were reserved for "higher paying" room categories, I thought this was a little strange, and evident of the inconsistent customer service at the hotel. At other times, people would be really friendly and say they would deliver something to our room etc., but would not follow through and we would have to call back three times.

By on Dec 29, 2014

5

great all inclusive resort

Couples

We stayed 5 nights at the Blue Diamond. Maybe not for everyone as there are almost no activities provided and it's adults only. It is, however, a superbly run resort at a great location. Perfect beach and water, fabulous restaurants, nice rooms. The all inclusive includes all drinks and really interesting meals in the restaurants. Dining is a la carte, no buffets. Perhaps one of the best things is the staff - every single person is warm and friendly and endlessly helpful. Just a great place to stay, relax and enjoy.

By on Nov 17, 2014

5

awesome

Couples

Great resort! Everything was perfect. Would stay again.

By on Jul 27, 2014

5

wonderful stay

Couples

This was our second stay at Blue Diamond. The staff are wonderful and the property is beautiful. We'll be back again.

By on Apr 4, 2014