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Blue Bay Grand Esmeralda All Inclusive

4.0 out of 5.0

Recent guest reviews

We have a good time, our complain is about the day time buffets waitress, the costumer service was not at the level of the hotel and some of the drivers of the white car that do the transportation from black and white bar to the beach, other that that everything is good , the animation team excellent, night time restaurants waitress excellent, housekeepers excellent, etc

We Love the Blue bay resort. This was our second time to stay at the Blue Bay. We arrived on the 8/19 stayed through 8/25. Great staff, beautiful pool area. Meet all kinds of wonderful people from all over the world. We do not spend a lot of time in the room so as long as the room was clean and it was daily. We had no problem with the room.

Be sure to have your husbands, boyfriends bring long pants, if not they are not going to be able to get in any of the restaurants. The first night we arrived there was no water. Every night smells bad very strong. The pools have black mold everywhere. For my taste the drinks were very bad, also they wash the glasses in front of you in water stuck in a container with soap the water looks dirty and ask way you do that instead of washing them with running water and they said this way is faster. No friendly staff at all. Awful beach, no beach at all. DEFINITELY DO NOT RECOMMEND THIS RESORT TO ANYONE PLEASE CONTINUE TO LOOKING FOR A RESORT WITH BEST REVIEWS. ALL THE BAD COMMENTS I READ IN THE REVIEWS ARE TRUE, IF YOU DECIDE RESERVE WITH BLUEBAY BE PREPARED. GOOD LUCK!

Hotel so big that you need to use their Car to travel but they only run every 10 minutes sometimes longer and until 11pm. Room services has a fee for delivery.

The hotel was nice the rooms are comfy. We go almost very year to either cancun or playa del carmen mostly because we love being in the ocean we were very disappointed that you couldn't go in the water to much sea weed,you would think that they would have found a way to have the ocean some what clear. The pool was great very big there was always chairs available. The food was good my husband likes sea food and there was not to much of that available. One down fault to us was that there was not a buffet open for dinner so if you did not make reservation to one of the specialty restaurants there was nothing to eat after five pm. The staff was great just watch out for the circle one reps trying to have you sit thru a meal and offer their services. I loved all the animals around racoons, ant eaters and even a dear. Most important if your going to relax and rest this is not the hotel to be at to many teens in the middle of the night yelling from one side of the hall way to the other. They should have security guards going around each one of the buildings to maintain order. Walls are very thin you can hear everything I mean everything. also in the black and white bar they do have pool tables and air hockey but you have to pay to use this is the time we encounter this in an all inclusive resort. The shows are good.

Great hotel location, food was very good especially for an all inclusive. 2 areas to improve: air conditioning or fans in the restaurants; it was extremely hot inside and uncomfortable at times. The steak and seafood restaurant could use fans and keep the doors open for a nice breeze by the water. The second is to be a little more relaxed with the pool towel cards; guests leave them in the room sometimes and cannot get a new towel without exchanging old ones or having a towel card. Overall great hotel. I would return. Please get a/c or fans.

The hotel personnel is not nice at all, the do whatever they want they don't even care if you are in the room and open the door 7am, they never know anything, they called me 1 am to ask who was staying in my room or if was alone really disturbing. They were bugs in the room we had. There is no clean useful beach infront of the hotel, food is no good.

Awesome place! Great location and wonderful interactive staff.

This was our 6th (?) Mexico visit so we've seen all the goods and bads and had something to compare this visit to. First the good stuff: food, food, food. Great variety, 6 or so restaurants..Awesome huge pool, pretty clean too. We also had a small private pool which we didn't really use. We did enjoy the convenience of the on-site kids club. Friendly staff and we felt safe sending there our 8 y/o pretty much daily. Now the negatives: beach was a disaster. While they tried to clean up the seaweed as much as they could.. everything else was nasty. Cigarette butts, dirty sand, trash... if I ran the resort this would have been on my day #1 to-do. AC in the room was very weak and was leaking. They fixed the leak; started again two days later. Room service was horrendous. Our room was cleaned every other day and we had to ask. Perhaps it was due to its location at the end of the hall by the public bathroom (this part actually didn't bother us much)....... The resort was infested with "Mexican raccoons" (basically a rat with a cat tail) and they were everywhere, all over the trash bins. Drinks were good but then my wife witnessed how they washed the plastic cups. While the resort had enough cover/shade/umbrellas, you still have to get up at 7 to "reserve" your spots or else you are out in the bare sun. Overall this was an OK/good experience (definitely not the worst) but we would not come back.

Great pool; good food; great service; beach was not good(very small and lot of sea weed) ;alcohol was watered down

Mi primera impresión: me quiero ir de aca. Al ir a la playa, esperaba un mar azul y nos encontramos un mar marron. Luego con el transcurrir de los dias, pudimos apreciar la calidad de las comidas y bebidas. La habitación muy buena. Lo bueno: Lo malo: el mar, hay que caminar mucho para encontrar aguas azules y transparentes. Las distancias dentro del hotel son largas.

This an excellent hotel to rest , good food, friendly employees, good location, the beach is not the best but it's not the hotel fault, the animation team is a plus. One of the main pool by the beach is under renovation but it didn't bother us.If you are like us that love the wild life you will fall in love with all of them.To eat in the a la carte restaurant you might need to make reservation one day ahead. The a/c work fine in our room which is a plus after a long day hanging in the beach, I would like to recomend this hotel to my friends and family , see you next year Blue Bay Grand Esmeralda.I would to thanks to all the employees of this beautiful hotel that made our vacation unforgettable.

very good hotel, but the trouble is when they try to sell the membership treat you badly but you buy

Great Resort and location. Food was good and with wide variety. Great value for the price. Staff was friendly.

We got an excellent deal on our vacation and for the money! The resort was nice and clean, comfortable and overall fun! My fiancé and I had an excellent stay.

ROOM HAD ROACHES AND WHEN BROUGHT TO THEIR ATTENTION, WAS TOLD WHAT DO YOU EXPECT, YOU'RE IN A JUNGLE. ASKED FOR EXTRA TOWELS TO COVER THE DAMP/SLIPPERY FLOOR AND WAS TOLD WE THERE WAS A LIMIT OF (2) MORE BECAUSE OTHER ROOMS NEEDED TOWELS AS WELL. DIRTY BREAKFAST DISH REMAINED ON THE DRESSER AFTER HOUSEKEEPING SERVICED ROOM. HAD TO PAY WI-FI COST FOR EACH ADD'L DEVICE ABOVE (1). LUNCH AND DINNER WAS BARELY EDIBLE. HAD EARLY CHECK-OUT @ 4:30AM AND GOLF CART/SHUTTLE WAS 30 MIN LATE EVEN THOUGH WE REQUESTED CART NIGHT BEFORE THEN DRIVER COULD NOT BE BOTHERED TO RETRIEVE OUR LUGGAGE FROM ROOM, HAD TO BRING TO HIM INSTEAD. VERY DISAPPOINTED ESPECIALLY CONSIDERING THE AVG PRICE PER NIGHT OF $400+.

The hotel not meet my expectations , beach not good, service not good

We had a great time, it was our 5th time at Bluebay! They are very accomodating (we asked for a room change closer to the main pool-they changed it the next morning like they had promised). The food was outstanding!! We got to Riviera Maya twice a year, and it is the hotel with the best food. The rooms were very clean. Overall, it was a fantastic hotel!

The beach is dredged in and a little sketchy, but the hotel is beautiful, the food is plentiful, and it's very relaxing.

The grounds are nice and large but they have a cart shuttle if you don't feel like walking. Not far away is a cenote river that dumps into the sea. It is highly recommended. To get there go down to the beach and facing the ocean make a left and walk about about half a kilometer.

Room options

Superior Room, Garden View

Twin 2 | Sleeps 4

Superior Room, Partial Sea View

Twin 2 | Sleeps 4

Deluxe Room, Garden View (Gold)

Twin 2 | Sleeps 4

Suite, 1 King Bed, Jetted Tub (Emerald)

King 1 | Sleeps 4

Guest reviews for Blue Bay Grand Esmeralda All Inclusive

Everyone (11) Couples (143) Business (1) Family (86) Friends (37) Other (16)
3

nice, with a lot restaurants options and activitie

Everyone

We have a good time, our complain is about the day time buffets waitress, the costumer service was not at the level of the hotel and some of the drivers of the white car that do the transportation from black and white bar to the beach, other that that everything is good , the animation team excellent, night time restaurants waitress excellent, housekeepers excellent, etc

By , from Portland, OR on Sep 2, 2017

Review comment responded on Sep 4, 2017

Dear Mike, Thank you so much for your positive and for your feedback, We hope to have the opportunity to host you again in the future, Sincerely, Frederic Ceglarski Director Residente

4

beautiful resort.

Everyone

We Love the Blue bay resort. This was our second time to stay at the Blue Bay. We arrived on the 8/19 stayed through 8/25. Great staff, beautiful pool area. Meet all kinds of wonderful people from all over the world. We do not spend a lot of time in the room so as long as the room was clean and it was daily. We had no problem with the room.

By , from Kentucky on Aug 28, 2017

Review comment responded on Sep 1, 2017

Thank you very much for your positives and feedback, I will share this information with our executive team. Refreshing rooms is on project. Sincerely,

2

i will never come back. be prepared to walk alot

Families

Be sure to have your husbands, boyfriends bring long pants, if not they are not going to be able to get in any of the restaurants. The first night we arrived there was no water. Every night smells bad very strong. The pools have black mold everywhere. For my taste the drinks were very bad, also they wash the glasses in front of you in water stuck in a container with soap the water looks dirty and ask way you do that instead of washing them with running water and they said this way is faster. No friendly staff at all. Awful beach, no beach at all. DEFINITELY DO NOT RECOMMEND THIS RESORT TO ANYONE PLEASE CONTINUE TO LOOKING FOR A RESORT WITH BEST REVIEWS. ALL THE BAD COMMENTS I READ IN THE REVIEWS ARE TRUE, IF YOU DECIDE RESERVE WITH BLUEBAY BE PREPARED. GOOD LUCK!

By on Jul 19, 2017

Review comment responded on Jul 21, 2017

Dear friends, On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best regards!!

4
Everyone

Hotel so big that you need to use their Car to travel but they only run every 10 minutes sometimes longer and until 11pm. Room services has a fee for delivery.

By on Jun 27, 2017

Review comment responded on Jun 30, 2017

Thank you for your stay and for sharing your experience, See you soon, Frederic Ceglarski

3

nice hotel no beach

Everyone

The hotel was nice the rooms are comfy. We go almost very year to either cancun or playa del carmen mostly because we love being in the ocean we were very disappointed that you couldn't go in the water to much sea weed,you would think that they would have found a way to have the ocean some what clear. The pool was great very big there was always chairs available. The food was good my husband likes sea food and there was not to much of that available. One down fault to us was that there was not a buffet open for dinner so if you did not make reservation to one of the specialty restaurants there was nothing to eat after five pm. The staff was great just watch out for the circle one reps trying to have you sit thru a meal and offer their services. I loved all the animals around racoons, ant eaters and even a dear. Most important if your going to relax and rest this is not the hotel to be at to many teens in the middle of the night yelling from one side of the hall way to the other. They should have security guards going around each one of the buildings to maintain order. Walls are very thin you can hear everything I mean everything. also in the black and white bar they do have pool tables and air hockey but you have to pay to use this is the time we encounter this in an all inclusive resort. The shows are good.

By , from Chicago, IL on Jun 20, 2017

Review comment responded on Jun 22, 2017

Dear Fina and Jerry, Thank you for your comments and your visit. Our main Buffet FESTIVAL is open for breakfast, lunch and dinner, so at 6pm you have a buffet for dinner. Sincerely,

4
Everyone

Great hotel location, food was very good especially for an all inclusive. 2 areas to improve: air conditioning or fans in the restaurants; it was extremely hot inside and uncomfortable at times. The steak and seafood restaurant could use fans and keep the doors open for a nice breeze by the water. The second is to be a little more relaxed with the pool towel cards; guests leave them in the room sometimes and cannot get a new towel without exchanging old ones or having a towel card. Overall great hotel. I would return. Please get a/c or fans.

By on Jun 5, 2017

Review comment responded on Jun 7, 2017

Thank you for your nice comments and your feedback, we will definitively work on it. Sincerely, Frederic Ceglarski

2

i would not go back!!!

Everyone

The hotel personnel is not nice at all, the do whatever they want they don't even care if you are in the room and open the door 7am, they never know anything, they called me 1 am to ask who was staying in my room or if was alone really disturbing. They were bugs in the room we had. There is no clean useful beach infront of the hotel, food is no good.

By , from Miami on May 1, 2017

Review comment responded on Jun 1, 2017

Sorry if we did not reach you expectation, we will work on your experience to improve our hotel and service.

5

great hotel. nice location. great staff!!

Everyone

Awesome place! Great location and wonderful interactive staff.

By on Apr 22, 2017

Review comment responded on Jun 1, 2017

Thank you for your nice comments, See you soon again

3

great potential, poor maintenance.. sad!

Everyone

This was our 6th (?) Mexico visit so we've seen all the goods and bads and had something to compare this visit to. First the good stuff: food, food, food. Great variety, 6 or so restaurants..Awesome huge pool, pretty clean too. We also had a small private pool which we didn't really use. We did enjoy the convenience of the on-site kids club. Friendly staff and we felt safe sending there our 8 y/o pretty much daily. Now the negatives: beach was a disaster. While they tried to clean up the seaweed as much as they could.. everything else was nasty. Cigarette butts, dirty sand, trash... if I ran the resort this would have been on my day #1 to-do. AC in the room was very weak and was leaking. They fixed the leak; started again two days later. Room service was horrendous. Our room was cleaned every other day and we had to ask. Perhaps it was due to its location at the end of the hall by the public bathroom (this part actually didn't bother us much)....... The resort was infested with "Mexican raccoons" (basically a rat with a cat tail) and they were everywhere, all over the trash bins. Drinks were good but then my wife witnessed how they washed the plastic cups. While the resort had enough cover/shade/umbrellas, you still have to get up at 7 to "reserve" your spots or else you are out in the bare sun. Overall this was an OK/good experience (definitely not the worst) but we would not come back.

By , from Maryland on Apr 9, 2017

Review comment responded on Jun 1, 2017

Sorry if we did not reach you expectation, we will work on your experience to improve our hotel and service.

4

nice hotel with swimming pool; beach no impressive

Everyone

Great pool; good food; great service; beach was not good(very small and lot of sea weed) ;alcohol was watered down

By , from vasu on Feb 25, 2017

Review comment responded on Jun 1, 2017

Thank you for your feedback, See you soon