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Barcelo Maya Caribe - All Inclusive

4.0 out of 5.0

Recent guest reviews

I didn't like the extra daily charges for Wi-Fi service in the hotel, beach or pool areas which is normally offered for free in similar hotels in the Cancun Hotel Zone. Food was not very good compared to other 4-star hotels elsewhere. All swimming pools in the facility are made of dark blue tiles, you could see them in their marketing materials, which are not very appealing and don't have that clean look of the normal light blue color you expect at any swimming pool. Finally, the lobby area at this hotel is dark and doesn't enough lighting compared to other hotels in the complex, for example the Barcelo Caribe Colonial has an great looking lobby. Some employees are borderline rude.

I will be back next year, for my 29th anniversary.

Food needs improvement............................:::::::...............::::::........................................................................

The hotel is nice with a lot of things, the spa is amazing, the food is ok The worst part is the bedroom are outdated and need repairs and also the hotel is very large and only 2 elevators in the middle

The entire Barcelo Grand resort is massive, and is extremely well maintained and cleaned. The buffet was nothing special but the food was slightly above average, as to be expected for the sheer volume of food that had to be produced each meal. We had very good experiences at the a la carte restaurants we visited, La Fuente, Capri, and Tokyo, especially Tokyo. I would recommend this hotel to anyone looking for a good all inclusive vacation.

Great experience! So much to do. Nice buffet with lots to choose from. My family is very picky so finding a meal for them was difficult. Same menu each night with a small variety of change. I would look around a everyone enjoyed the food, but us.

very relaxing vacation. It was our 10th trip to the Barcelo and we have enjoyed each and every one. we also bring others with us to introduce them to this complex

We had never been outside of the United States until this trip. This was one of the best experiences I have ever had. My wife and I didn't have to lift a finger the entire time we were there. We will definitely be back.

Everything was amazing. Being in a VIP orbitz hotel was great. Room upgrade, premium drinks, and free hydrospa daily was fantastic. Thanks to Orbitz for that! My only complaint was the room quietness. There are doors that make adjoining rooms; you can hear everything through them. The first few nights it was drunk guys then they put a family with a screaming baby in the room next to us and we would wake up at 3am to screaming then again in the morning. By the end I just wanted to leave. Pehaps the hotel could have a special section for people with babies (I have 3 kids but would not want them in a hotel screaming as babies do...in the Premium Suites section of all places!!!) The staff are excellent!! The grounds are the best in Riviera Maya. The Caribe/Beach section beach was superb. The buffets are good...far better than any other hotel in Mexico I've been to. This was our 2nd trip. I would book a 3rd trip if they had an adults only section where we could get a decent nights sleep. Hearing your neighbor go pee or pull out a tissue means there is a sound barrier issue. One day I told my husband to whisper so he didn't wake up the baby...in the next room. Great resort for families but if you want a quiet romantic honeymoon or anniversary....book an adults only.

We stayed in the Jr Pool Suite and loved it. Great location close to the beach and pools.

This is the 2nd time we have stayed with Barcelo Maya in Riviera Maya and the 2nd time was as great as the 1st. Beaches at the Palace and Caribe we very nice, not rocky but as you moved up the beach, it was more rocky but bigger waves, which my kiddos loved. Also loved that swimming with dolphins was located right on the Barcelo property.

Everything was wonderful. Staff was always friendly and helpful. Very clean rooms and facilities. Plenty of shopping in the mall. Pools and beach were clean and inviting. There were always chairs available, no matter what time we went. Just one negative - there were tiny ants in the Kyoto Japanese restaurant. Hopefully they will address that issue. Otherwise, the food was good with a wide variety in all of the buffets. Overall, a very fun and relaxing stay there.

Best vacation ever; Resort is top notch and we will come back for sure.

Positives - Amazing beach, beautiful grounds, super friendly staff, great location. Good value. Amazing cenotes by resort entrance, must see. Negatives - Food simply ok. (It's resort food)

food was great our server Housan in the buffet dinning hall he works breakfast and lunch was awesome Rafael at the front desk area was amazing kind and helpful! I was disappointed in how the resort credits worked and also diner reservations were impossible to get.

Overall, it was a great trip! The staff was very helpful and pleasant...one of the best of my travels. The grounds are beautiful and the pools are more than adequate. I would definitely consider returning here!

Barcelo maya caribe has almost everything you would want . Service staff was great,no complaints for any of the hardworking people. One complaint heard over and over by many is the up charge for wifi. shouldn't all inclusive mean wifi also? come on Barcelo, how much nickel and dime are you going to do

I like a beach, this is reason why I will recommend this hotel to a friends. But I don't like a food and restaurant serves here.

Carr. Federal Chetumal-Puerto Juárez Xpu-Ha QROO

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Private beach

Barcelo Maya Caribe - All Inclusive places you next to Ecopark Kantun Chi and within a 15-minute walk of Cenote Cristalino. This 414-room, 4-star resort has 2 outdoor pools along with a private beach and a full-service spa. It's also near Xpu-ha Beach and Bel Air Animal Park.


Dining

Enjoy dining at Caribe Buffet, one of 5 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All of Barcelo Maya Caribe - All Inclusive's 414 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies or patios, and sofa beds. 32-inch LCD TVs come with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Barcelo Maya Caribe - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive resort include a casino, a water park, and a nightclub.

Room options

Junior Suite Swim Up Premium Level

Full 2 | King 1 | Sleeps 4

Junior Suite Ocean Front Premium Level

Full 2 | King 1 | Sleeps 5

Suite Ocean Front Premium Level

King 1 | Sleeps 4

Guest reviews for Barcelo Maya Caribe - All Inclusive

Everyone (13) Couples (1) Family (3) Friends (1)
3

this hotel needs lots of improvement

Everyone

I didn't like the extra daily charges for Wi-Fi service in the hotel, beach or pool areas which is normally offered for free in similar hotels in the Cancun Hotel Zone. Food was not very good compared to other 4-star hotels elsewhere. All swimming pools in the facility are made of dark blue tiles, you could see them in their marketing materials, which are not very appealing and don't have that clean look of the normal light blue color you expect at any swimming pool. Finally, the lobby area at this hotel is dark and doesn't enough lighting compared to other hotels in the complex, for example the Barcelo Caribe Colonial has an great looking lobby. Some employees are borderline rude.

By , from Albany, NY on Nov 28, 2017

Review comment responded on Dec 2, 2017

Dear Mo, Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

5

great resorts !

Everyone
28th wedding anniversary

I will be back next year, for my 29th anniversary.

By , from Long Beach, California on Oct 3, 2017

Review comment responded on Oct 29, 2017

Dear Cetera, Thank you so much for sharing your impressions about Barcelo Maya Caribe. We look forward to serving you again next year.

4
Everyone

Food needs improvement............................:::::::...............::::::........................................................................

By on Sep 10, 2017

Review comment responded on Oct 1, 2017

Dear Luis, Thanks for your comments. Regards,

4

nice hotel and many activities , is very large

Everyone

The hotel is nice with a lot of things, the spa is amazing, the food is ok The worst part is the bedroom are outdated and need repairs and also the hotel is very large and only 2 elevators in the middle

By , from Miami on Aug 6, 2017

Review comment responded on Aug 25, 2017

Dear Tere, Thank you so much for taking the time to share your impressions about your stay at Barcelo Maya Caribe. We hope to have the opportunity to serve you again,

4

beautiful property, well maintained, clean, huge

Everyone

The entire Barcelo Grand resort is massive, and is extremely well maintained and cleaned. The buffet was nothing special but the food was slightly above average, as to be expected for the sheer volume of food that had to be produced each meal. We had very good experiences at the a la carte restaurants we visited, La Fuente, Capri, and Tokyo, especially Tokyo. I would recommend this hotel to anyone looking for a good all inclusive vacation.

By , from Ohio on Aug 3, 2017

Review comment responded on Aug 17, 2017

Thank you for making Barceló Maya Caribe your choice hotel on this occasion, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards

4

nice hotel, great staff.

Everyone

Great experience! So much to do. Nice buffet with lots to choose from. My family is very picky so finding a meal for them was difficult. Same menu each night with a small variety of change. I would look around a everyone enjoyed the food, but us.

By , from New York on Jul 23, 2017

Review comment responded on Jul 26, 2017

Dear Kristine, We really appreciate your feedback and hoep to serve you in the future.

5
Everyone

very relaxing vacation. It was our 10th trip to the Barcelo and we have enjoyed each and every one. we also bring others with us to introduce them to this complex

By on Jun 8, 2017

Review comment responded on Jun 10, 2017

Dear guest, Many thanks, we value your preference and we want to thank you for choosing Barceló Maya Caribe as your favorite vacation spot once again, we really appreciate your kind words and the time you have taken to share your experience. We will be pleased to serve you again in the future.

5

went for our honeymoon

Everyone

We had never been outside of the United States until this trip. This was one of the best experiences I have ever had. My wife and I didn't have to lift a finger the entire time we were there. We will definitely be back.

By , from Tennessee on May 29, 2017

Review comment responded on May 31, 2017

Dear Jacob, First of all let me thank you for choosing Barceló Maya Caribe as your honeymoon hotel, and let us being part of such a special event. We appreciate you found our staff to be hard working and friendly, we will be sure to pass your kind comments on to them. We will be pleased to serve you again in the future.

4

great hotel, great staff, great beach!

Everyone

Everything was amazing. Being in a VIP orbitz hotel was great. Room upgrade, premium drinks, and free hydrospa daily was fantastic. Thanks to Orbitz for that! My only complaint was the room quietness. There are doors that make adjoining rooms; you can hear everything through them. The first few nights it was drunk guys then they put a family with a screaming baby in the room next to us and we would wake up at 3am to screaming then again in the morning. By the end I just wanted to leave. Pehaps the hotel could have a special section for people with babies (I have 3 kids but would not want them in a hotel screaming as babies do...in the Premium Suites section of all places!!!) The staff are excellent!! The grounds are the best in Riviera Maya. The Caribe/Beach section beach was superb. The buffets are good...far better than any other hotel in Mexico I've been to. This was our 2nd trip. I would book a 3rd trip if they had an adults only section where we could get a decent nights sleep. Hearing your neighbor go pee or pull out a tissue means there is a sound barrier issue. One day I told my husband to whisper so he didn't wake up the baby...in the next room. Great resort for families but if you want a quiet romantic honeymoon or anniversary....book an adults only.

By , from Lynnfield, MA on May 5, 2017

Review comment responded on May 7, 2017

Dear AMarieDB, Thank you so much for sharing your impressions about Barcelo Maya Caribe, we are glad we have fulfilled your expectations and that you have enjoyed your vacation with us. We love your positive attitude towards our services and we will be very glad to take into consideration your feedback as a mean of improve our services. We inform you that our Junior Suite Swim Up at Caribe are only for adults. We hope to have the opportunity to serve you again

5

awesome vacation

Everyone

We stayed in the Jr Pool Suite and loved it. Great location close to the beach and pools.

By on Apr 3, 2017

Review comment responded on Apr 6, 2017

Dear guest, Many thanks for your contact and your comments regarding your stay with us, we appreciate that Barceló Maya Caribe remains one of your favorite options. We will be pleased to serve you again in the future