Skip to main content
Beginning of main content

Allegro Playacar - All Inclusive

3.5 out of 5.0

Recent guest reviews

We enjoyed our stay very much. All the staff were friendly and they made sure you were taken care of. My wife and boys enjoyed all the activities, it's a great family hotel. The food was good, and we liked the themed dinners. If your going to travel to Playa Del Carmen, I recommend this hotel.

Lots of things to do. Nice staff. Much more peaceful compared to Cancun. The hotel is in a gated community that is peaceful, safe, and very walkable to downtown Playa where there are lots of things to do and a ferry to Cozumel.

location was perfect to town.......nice walk each day. Beach was very nice.....staff was great

Nice facility, wonderful friendly staff, front desk not quiet as helpful as could be. Food was lacking but you could find plenty to eat. Two restaurants you could make reservations which food was much better but limited seating. As always the drinks are watered down. The rooms are suitable but with better bedding, suitcase rack and small repairs (ex: shower door wouldn't close good, closet doors wouldn't stay closed) would improve the comfort tremendously. Didn't have enough room keys for each paying guest in room. Didn't have enough beach towels and we were at pools early. Plenty of shade and lounge chairs at pool. Pool service great, beach service was intermittent, would be great if had they cabana's on beach. I number of small things would make the hotel a 4 or 5 star facility. We got we paid for. Walking distance to town. At this rate I would go back if you were looking for 3 star facility.

This is a great location, close to shops, great beach, great pools etc. The food at the buffet could be upgraded some. It was rather disappointing from what we heard they used to serve here. We did eat at the Mexican restaurant one night and the Italian restaurant another night and the food there was much better. There were plenty of activities to do as well on the property and anything else that they didn't have was close enough to walk to. Our room was in building 21 and it is directly across from the theater so when the music or entertainment started around 9:30, it sounded like they were performing in our room. It was usually done at 10:45 or so, but if you were looking to go to bed early, I suggest requesting a building a little further away from the music, or at least a room facing away from the stage. Bartenders knew what you liked after the first day, same with the wait staff at the buffet. It wasn't a flashy place nor was it massive which made it perfect for us. I guess our biggest complaint would be to upgrade the food and we travelled with a group of 12 and they all said the same thing so we weren't biased.

I'm a single male social drinker 61 I enjoyed my stay here rooms clean beautiful view of ocean lots ativities with staff only complaint would be pool bar is shallowest spot in pool witch draws the small children where most complexs put pull bar in deeper area , but that didn't keep me from having great time at pool bar. There adult pool on west side . Food was good I'm buffet guy not big eater so no matter where I stay highest rating always good no better.activ

Very nice stay, friendly staff. Under construction only issue.

If you like mosquitos bites this hotels for you. Avoid this hotel at all cost. The food was horrible. (And I eat anything) mosquitos near rooms and to top it all of when I arrived they told me they where overbooked so they sent me next door to stay overnight.. Hotels like this shouldn't be in business. Windows in rooms were screwed locked( can't open windows ) do to bugs flying in. Ants everywhere as well. I can go on and on.. But you get the point.

This resort was wonderful. The staff members were extremely friendly and accommodating, especially our housekeeper Lucia. The grounds are very clean and well maintained. Each day there is entertainment available at the resort that lasts into the night. Downtown Playa del Carmen is also only about a 20 minute walk. You can either walk down the beach or through neighborhoods. I would highly recommend this resort if you are looking for a budget friendly and great trip.

This hotel needs a complete update.the rooms are small and they need to be updated. The food is just ok. I was very disappointed.

i've stayed at Allegro Playacar many times and have yet to be dissatisfied as a whole. The staff is totally amazing - front desk, office, bell boys and maid service. However, bartenders here, once they know you and understand what you are asking go out of their way to please you.

The hotel staff were very helpful and friendly. The food and buffet were very well stocked with a wide variety of food and beverage choices. The only downfall to our stay is the heavy downpour of rain on the second floor roofs that all leak. Your stuff will get wet so I recommend a first floor room.

The staff is awesome!! Decent food. A/c did not work in 3 out of 4 rooms we had. Nightly entertainment very good.

The rooms are depressing - horrible.The base of the beds are made of concrete Awful mattress very hard. (Flintstones bed). Poor TV reception and channels - No flat screen TVs. Mold in the bathroom - shower. Some of the staff were rude. Great beach location. The grounds were nice and clean. Close to 5th Ave. Never again !!!!!

We have been going to this hotel 2 times a year for the past 3 years and love the service and the price!!

terrible hotel & terrible experience, the ceiling was leaking on top of my head!!!!

First off we Love the Rivièra Maya area, Playacar and Playa del Carmen. The appearance of the Allegro as you arrive is good as well as the grounds. The rooms are horrible. Room one: the door (to outside)would not secure, air conditioning not working properly ceiling leaked and the refrigerator shocked us bad when you touched it. We moved to room two: no a/c, bad smell off to room three: a/c barely worked, ceiling fan only worked in reverse and the pillows smelled like someone died on them long ago. We had the maid swap pillows an bedding an stayed just to tired of wasting our vacation packing an moving. We will not stay here again an do not recommend this place. They have health an safety concerns that need addressing. We spoke with other people at the beach an pool who had the same or similar issues that the staff never properly addressed. Spend a little more an go elsewhere!!

My almost 11 yr old son and I loved it. Very friendly and gorgeous cozy beach resort style. The style and open thatched roof restaurants and theater totally matched beach mode! Great food and excellent service/staff. Great activities for all ages to be entertained and we always looked forward to the night shows. Gorgeous vegetation, little animals, tennis courts, 20 minute walk to stores. We already miss it!

For the price you really can't beat this. The beach is superb as are the grounds and cabanas. At some resorts everything is very crammed together but the layout here makes you feel like you have some space to breath. This was not a place with a lot of singles or night life but a nice mix of people from all over the world including families and couples. We will definitely be back. The only thing that could have been better for me would be hot water in the shower though the cool water did feel good at times after coming in from the hot weather.

This was an incredible vacation with my girlfriend and her parents. The fun club was the best!

Lote Hotelero No. 7 Playa del Carmen QROO

Hotel highlights

  • Free breakfast
  • Free parking
  • Onsite dining
  • Marina

Located in Playacar within a 5-minute walk of Playacar Golf Club, Allegro Playacar - All Inclusive is within 2 miles (3 km) of Playa del Carmen Maritime Terminal. This 3.5-star resort has 3 outdoor pools along with a marina and 5 restaurants. On the beach, the resort is also close to Xcaret Eco Theme Park and Yucatek Divers.


Dining

Free breakfast is included with your stay. Enjoy the pool views at The Buffet, one of 5 onsite restaurants.


Rooms

The rooms are air-conditioned and have an array of amenities, including free minibar items, balconies or patios, and refrigerators. Flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Guests of Allegro Playacar - All Inclusive have access to a marina, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with a shuttle from the hotel to the airport (available 24 hours) for MXN 550 per person. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Other amenities at this all-inclusive resort include an outdoor tennis court, WiFi in public areas, and a free kid's club.

Room options

Premium Room

Full 2 | King 1 | Sleeps 4

Guest reviews for Allegro Playacar - All Inclusive

Everyone (7) Couples (23) Family (5) Friends (7) Other (9)
5

great hotel on the beach!

Everyone

We enjoyed our stay very much. All the staff were friendly and they made sure you were taken care of. My wife and boys enjoyed all the activities, it's a great family hotel. The food was good, and we liked the themed dinners. If your going to travel to Playa Del Carmen, I recommend this hotel.

By , from Round Rock, Texas on Jun 10, 2017

Review comment responded on Jun 12, 2017

Dear Greg, Thank you very much for taking the time to share your experience with us. We are more than glad to read thay you enjoyed your stay together with the family. We hope to have the honor to host your vacations once again.

5

had a great time solo!

Everyone

Lots of things to do. Nice staff. Much more peaceful compared to Cancun. The hotel is in a gated community that is peaceful, safe, and very walkable to downtown Playa where there are lots of things to do and a ferry to Cozumel.

By , from Chicago, IL on May 27, 2017

Review comment responded on Jun 1, 2017

Dear Jarrod, We thank you for your feedback and your visit. We hope to be the host of your vacations again very soon. Regards,

4

will be back........good time

Couples

location was perfect to town.......nice walk each day. Beach was very nice.....staff was great

By on May 25, 2017

Review comment responded on May 27, 2017

Thank you very much for choosing us as your host in Riviera Maya and for sharing your kind comments.

3

nice facility with much more potential

Everyone

Nice facility, wonderful friendly staff, front desk not quiet as helpful as could be. Food was lacking but you could find plenty to eat. Two restaurants you could make reservations which food was much better but limited seating. As always the drinks are watered down. The rooms are suitable but with better bedding, suitcase rack and small repairs (ex: shower door wouldn't close good, closet doors wouldn't stay closed) would improve the comfort tremendously. Didn't have enough room keys for each paying guest in room. Didn't have enough beach towels and we were at pools early. Plenty of shade and lounge chairs at pool. Pool service great, beach service was intermittent, would be great if had they cabana's on beach. I number of small things would make the hotel a 4 or 5 star facility. We got we paid for. Walking distance to town. At this rate I would go back if you were looking for 3 star facility.

By , from Texas on Mar 21, 2017

Review comment responded on Mar 25, 2017

Dear Cher, Thank you very much for your comments and suggestions. We work hard on a daily basis to offer our guests quiality in every aspect, this is why your comments are very important for us. We hope you come back soon.

4

really great spot but could use some improvements!

Everyone

This is a great location, close to shops, great beach, great pools etc. The food at the buffet could be upgraded some. It was rather disappointing from what we heard they used to serve here. We did eat at the Mexican restaurant one night and the Italian restaurant another night and the food there was much better. There were plenty of activities to do as well on the property and anything else that they didn't have was close enough to walk to. Our room was in building 21 and it is directly across from the theater so when the music or entertainment started around 9:30, it sounded like they were performing in our room. It was usually done at 10:45 or so, but if you were looking to go to bed early, I suggest requesting a building a little further away from the music, or at least a room facing away from the stage. Bartenders knew what you liked after the first day, same with the wait staff at the buffet. It wasn't a flashy place nor was it massive which made it perfect for us. I guess our biggest complaint would be to upgrade the food and we travelled with a group of 12 and they all said the same thing so we weren't biased.

By , from Apple Valley, MN. on Mar 5, 2017

Review comment responded on Mar 8, 2017

Thank you very much for taking the time to share your opinion after visiting Allegro Playacar. Your comments are very important for us as they show us ways to improove and achieve our number one goal: total customer satisfaction. We hope you come back one day! Let us know if you do so we can assist with the arrangements and help you enjoy your stay. Warm Regards,

4

great time great price

Everyone
Beer and a sun Foam party

I'm a single male social drinker 61 I enjoyed my stay here rooms clean beautiful view of ocean lots ativities with staff only complaint would be pool bar is shallowest spot in pool witch draws the small children where most complexs put pull bar in deeper area , but that didn't keep me from having great time at pool bar. There adult pool on west side . Food was good I'm buffet guy not big eater so no matter where I stay highest rating always good no better.activ

By , from st.louis.mo on Feb 12, 2017

Review comment responded on Feb 14, 2017

Thank you silverfox for choosing Allegro Playacar and for taking the time to share your experience with us. We would like to invite you to return with us in a near future. Great pictures!!

5

close to the beach and bar

Everyone

Very nice stay, friendly staff. Under construction only issue.

By , from Boston on Aug 28, 2016

Review comment responded on Sep 5, 2016

Thank you very mucho for your comments Olga. We hope to have you back once our construction works are done!

1

bad hotel and really bad food.

Everyone

If you like mosquitos bites this hotels for you. Avoid this hotel at all cost. The food was horrible. (And I eat anything) mosquitos near rooms and to top it all of when I arrived they told me they where overbooked so they sent me next door to stay overnight.. Hotels like this shouldn't be in business. Windows in rooms were screwed locked( can't open windows ) do to bugs flying in. Ants everywhere as well. I can go on and on.. But you get the point.

By on May 12, 2016

Review comment responded on May 17, 2016

We are sorry that you did not enjoy your stay at Allegro Playacar. Your opinion is very important for us as it shows us the way to improve. Thank you for taking the time to share your experience.

5

wonderful resort

Couples

This resort was wonderful. The staff members were extremely friendly and accommodating, especially our housekeeper Lucia. The grounds are very clean and well maintained. Each day there is entertainment available at the resort that lasts into the night. Downtown Playa del Carmen is also only about a 20 minute walk. You can either walk down the beach or through neighborhoods. I would highly recommend this resort if you are looking for a budget friendly and great trip.

By on May 23, 2015

3

yucatan traveler

Couples

This hotel needs a complete update.the rooms are small and they need to be updated. The food is just ok. I was very disappointed.

By on May 10, 2015