The one thing i will say is that this hotel needs to pay more attention to the guests they have instead of trying to pack more people in to fill rooms, go away for 8 hours and your room is still not cleaned. We were told they have till 6 p.m. to clean the rooms. WHY BOTHER. At one point the key would not operate the elevator. We were told not to keep the key near your wallet or any phone or electronics. I guess they want you to be naked to carry their room card. Very noisy and conjested in the lobby at all times. Conditioner in the shower smelled like human urine. Was told that is the brand. Maybe change your brand. Breakfast was excellent.
Great hotel in an amazing location
Everyone was alert and responsive to people that were foreigners and could not speak the language and we’re very helpful
Good
The Hotel is very nice in general, they have so many amenities, spa, pool at the rooftop, restaurants arounds, massage, etc.. The only problem is the breakfast, we were at the Hilton for 8 days, all days the food for breakfast was the same, very simply, no taste, and always the same flavor, but for tge rest the Hotel is good.
Attentive, helpful and friendly staff. Rita at the front desk was awesome!! Management should know how great she is!
We felt very welcome, as Gold members, the service was excellent. The hotel was super crowded, so it made it difficult a few times to catch the elevator from the 14th floor. Breakfast time was incredibly busy in the dining room. The staff worked very hard and was fantastic throughout. Great customer service from everybody, but especially from Jonatha , Who was the bartender on the 39th floor, and just got promoted to guest services.
Dirty rooms, no towels, missed housekeeping services on one of our days after requesting it and dirty yellow water in shower.
Staff is excellent, professional and friendly, from the door to the rooftop bar. It was a great stay. What I did not like: strangely there’s no ice cream at the hotel ! I hope that will change in the coming Year!
Location is top. However not a 5 star by long. Orbitz should downgrade it to 4 Stars, which reflects reality more closely
I didn’t like that they override the thermostat and turned the ac down at night.
The beach club aspect was very poor. The umbrella location is next to a generator and a cheap food stall, nowhere near the water. Nauseating is an understatement. The room although clean was very dated. Service was professional but the hotel needs an update badly. The pools are small, dated and provide no shade whatsoever. Overall a poor impression for Hilton.
Great location a few steps to the beach. The staff allowed us to do early check in and late check out! Beautiful view from 39th floor. Definitely enjoying staying at this Hilton for my 31st birthday day
Todo bien
Para nuestro gusto, el servicio de sombrillas y sillas esta ubicado muy lejos del mar. Liego no se siente el verdadero ambiente de playa y la brisa no llega, por ll tanto este lugar es mucho mas caliente. Gracias
Located in Copacabana, Hilton Copacabana Rio de Janeiro is adjacent to Copacabana Beach with other popular attractions like Sugar Loaf Mountain within a couple of miles (3 km). This 545-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant.
This hotel serves as home to a buffet restaurant, which has ocean views and specializes in Brazilian cuisine, along with a rooftop bar. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
30-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Other standard amenities include minibars, coffee makers, and safes. Change of towels is available on request.
Guests of Hilton Copacabana Rio de Janeiro have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is available for BRL 100 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
The one thing i will say is that this hotel needs to pay more attention to the guests they have instead of trying to pack more people in to fill rooms, go away for 8 hours and your room is still not cleaned. We were told they have till 6 p.m. to clean the rooms. WHY BOTHER. At one point the key would not operate the elevator. We were told not to keep the key near your wallet or any phone or electronics. I guess they want you to be naked to carry their room card. Very noisy and conjested in the lobby at all times. Conditioner in the shower smelled like human urine. Was told that is the brand. Maybe change your brand. Breakfast was excellent.
Great hotel in an amazing location
Dear Guest:Thanks for your feedback and the compliments to our Hotel and location. It was a pleasure to host you with us. See you next time!Sincerely,
Everyone was alert and responsive to people that were foreigners and could not speak the language and we’re very helpful
Dear Guest:Thanks for your feedback and the compliments to our staff. We are happy to know that you enjoyed your stay with us. See you next time!Sincerely,
Good
Dear Guest:Thanks for your feedback! We are glad to know that your enjoyed your stay with us. See you next time!Sincerely,
The Hotel is very nice in general, they have so many amenities, spa, pool at the rooftop, restaurants arounds, massage, etc.. The only problem is the breakfast, we were at the Hilton for 8 days, all days the food for breakfast was the same, very simply, no taste, and always the same flavor, but for tge rest the Hotel is good.
Dear Guest,Thanks for your feedback and the compliment to our facilities. We are glad to know that you enjoyed your stay with us. I also noted your comment about the breakfast and I will share it with our Executive Chef. Please, accept our apologize.See you next time!
Attentive, helpful and friendly staff. Rita at the front desk was awesome!! Management should know how great she is!
Dear Guest, Thanks for your feedback and for the beautiful compliment to Rita. She is really outstanding and we are proud of having her in our team! See you next time!
We felt very welcome, as Gold members, the service was excellent. The hotel was super crowded, so it made it difficult a few times to catch the elevator from the 14th floor. Breakfast time was incredibly busy in the dining room. The staff worked very hard and was fantastic throughout. Great customer service from everybody, but especially from Jonatha , Who was the bartender on the 39th floor, and just got promoted to guest services.
Dear Guest, Thanks for your feedback and for the compliment Jonathan! We are glad to know that you enjoyed your stay with us, specially talking about a Gold member. See you next time! Sincerely,
Dirty rooms, no towels, missed housekeeping services on one of our days after requesting it and dirty yellow water in shower.
Dear Mrs. Joanna, We're sorry you were unhappy - we'll work hard to fix the issue you experienced with the lack of housekeeping service. Thanks for letting us know. Sincerely
Staff is excellent, professional and friendly, from the door to the rooftop bar. It was a great stay. What I did not like: strangely there’s no ice cream at the hotel ! I hope that will change in the coming Year!
Prezado Sr. Ricardo, Obrigada pelo feedback! Ficamos felizes em saber que desfrutou de sua estadia conosco e vamos ter sim esse sorvete na sua próxima viagem. Até breve!
Prezado Hóspede, Muito obrigada pelo feedback! Ficamos felizes de saber que desfrutou de sua estadia conosco. Até breve!
Dear Guest:Thanks for your feedback. We already answered another review you sent to us and we reinforce our apologise for not been able to be up to your expectations.Sincerely,