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Suburban Extended Stay Richmond-North West

2.0 out of 5.0

Recent guest reviews

Based on the pictures and reviews, I expecting a hotel of quality and cleanliness. Was I sadly disappointed with the reality. The location was ideal as it was within walking distance of two restaurants but that is really all it had going for it. The AC was barely functioning and upon closer inspection the following morning, a pair of the previous occupant's underwear was found under the shower liner. I mentioned both issues to the front desk, asked to speak to management, and called three times after checkout and was never given an apology or refund.

I have to admit that there is nothing fancy about the hotel, but this is exactly what I expected. It seems like there are a few construction workers that stay there during different projects since this is an extended stay. I was only there for two nights to sleep and take a shower before my events. The hotel met my expectations. I would stay here again. the only thing I would have to admit is that the room had some faded cigarette smell. This might have been a smoking room at some point, but nothing too bad.

It was ok. Was coming from kings dominion room was small

This hotel was only good for the price. My hotel room was a smoking room and it smelled horrible. Kids were running up and down the hall at night while i was trying to sleep. My room was next to the elevator so it was very loud. Plus it was close to tbe garbage area as well. I also was ver disappointed with the fact that housekeeping never came to clean my room while i was gone. When i arrived, my bed linen was not clean and it had an odor. Overall, my stay was not good and i would not recommend this hotel at all.

Just an overnight stay, but my first alone in many years. Staff was extremely courteous, juggling phone and on-site customers with cheerfulness! Room was clean, everything in place, wi-fi worked easily. Excellent value for price. Would definitely choose again.

Room size is adequate. Kitchen is small but functions just Not built for a short person. Could use a comfortable chair and /or couch to sit on.

The hotel is old looking needs renovation. Looks and smells dirty. Not comfortable.

clean hotel, good location , worth the cost, will stay again

I was told that I had to vacate the room I was in because someone had booked it months ago...I have a 3 year old child and that didnt not make a difference to management...also the housekeeping staff would bust in the room everyday and not evrn knock,but again management did not see anything wrong with it...I have spent lots of money with this company and have been treated horrible...

Overall good stay . would stay again Price good . clean rooms

To die for! Great great great woke up it was great

The stay was good for the price, the hotel was close to alot of restaurants and places to shop. I really liked the area

The staff was very nice. The rooms are clean and spacious. I really enjoyed it.

The staff are very helpful and friendly. I extended my stay twice and they were very accommodating. Great restaurants near by as well.

Me and my family neesed a place that was affordable and also in a nice location with a great price, we found that in suburban extensed stay!!

We just stayed here overnight on our way to Myrtle Beach. The hotel was perfect for what we needed. The room was clean and comfortable and the price was right. I would stay here again.

In general, good place to stay. There is no coffee provided in the room, so bring your own or purchase packets when you check in. The doors are very loud when they close on their own, but, other than that, noise doesn't travel through the walls or ceiling. Would stay there again.

The rooms are clean. The only real complaint I have is the beds are not real comfy and there's not enough pillows on the bed they only give u 2very thin ones. But the staff is nice and house keeping leaves you alone.

Awesome place to get away for a few days, great beds

It was nice, the location was good, and the room setting was near. I didn't like the fact you couldn't get extra towels for the room!customer service was nice

7831 Shrader Rd Richmond VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Business center
  • Laundry facilities

Located 2.3 mi (3.8 km) from Henrico Doctors' Hospital, Suburban Extended Stay Richmond-North West is within a 10-minute drive of Markel Building. This 143-room hotel welcomes guests with in-room amenities like kitchenettes, microwaves, and coffee makers. Lewis Ginter Botanical Garden and Regency Square Mall are also nearby.


Rooms

The 143 air-conditioned rooms feature kitchenettes with microwaves and stovetops. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding. Other standard amenities include coffee makers and free local calls. Weekly housekeeping is available.


Property features

At Suburban Extended Stay Richmond-North West, guests have access to free WiFi in public areas, a business center, and a computer station. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has laundry facilities.

Room options

Standard Room, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Suburban Extended Stay Richmond-North West

Business (6) Couples (5) Family (6) Friends (4) Other (4)
1

completely underwhelming

Families

Based on the pictures and reviews, I expecting a hotel of quality and cleanliness. Was I sadly disappointed with the reality. The location was ideal as it was within walking distance of two restaurants but that is really all it had going for it. The AC was barely functioning and upon closer inspection the following morning, a pair of the previous occupant's underwear was found under the shower liner. I mentioned both issues to the front desk, asked to speak to management, and called three times after checkout and was never given an apology or refund.

By on Oct 21, 2015

4

okay hotel

BusinessTravelers

I have to admit that there is nothing fancy about the hotel, but this is exactly what I expected. It seems like there are a few construction workers that stay there during different projects since this is an extended stay. I was only there for two nights to sleep and take a shower before my events. The hotel met my expectations. I would stay here again. the only thing I would have to admit is that the room had some faded cigarette smell. This might have been a smoking room at some point, but nothing too bad.

By on Oct 14, 2015

4

trip

Families

It was ok. Was coming from kings dominion room was small

By on Jul 28, 2015

2

not a good family trip

GetawayWithFriends

This hotel was only good for the price. My hotel room was a smoking room and it smelled horrible. Kids were running up and down the hall at night while i was trying to sleep. My room was next to the elevator so it was very loud. Plus it was close to tbe garbage area as well. I also was ver disappointed with the fact that housekeeping never came to clean my room while i was gone. When i arrived, my bed linen was not clean and it had an odor. Overall, my stay was not good and i would not recommend this hotel at all.

By on Jul 21, 2015

5

excellent overnight

Singles

Just an overnight stay, but my first alone in many years. Staff was extremely courteous, juggling phone and on-site customers with cheerfulness! Room was clean, everything in place, wi-fi worked easily. Excellent value for price. Would definitely choose again.

By on Jul 11, 2015

4

good value for the money

Couples

Room size is adequate. Kitchen is small but functions just Not built for a short person. Could use a comfortable chair and /or couch to sit on.

By on Jul 10, 2015

2

only for one night

Families

The hotel is old looking needs renovation. Looks and smells dirty. Not comfortable.

By on Jun 5, 2015

4

good value

BusinessTravelers

clean hotel, good location , worth the cost, will stay again

By on May 12, 2015

5

management could be better!!

Families

I was told that I had to vacate the room I was in because someone had booked it months ago...I have a 3 year old child and that didnt not make a difference to management...also the housekeeping staff would bust in the room everyday and not evrn knock,but again management did not see anything wrong with it...I have spent lots of money with this company and have been treated horrible...

By on Apr 29, 2015

4

work location

BusinessTravelers

Overall good stay . would stay again Price good . clean rooms

By on Apr 23, 2015