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Quality Inn West End

2.5 out of 5.0

Recent guest reviews

Very clean, friendly staff, room very nice and big,

It took 3 room checks to find a clean one - none of the issues were documented that they had occurred. Pending a call to the manager and general manager to remediate.

the heating unit was too loud the light lamps werent working properly, other than that all was fine.

Rooms were relatively clean and updated. Chair had huge stain. Common areas rundown and need a facelift. Breakfast not too hot-kept running out of things, like coffee but Waffle House is not far Not bad for an overnight.

Checked into this hotel for the Anthem Half Marathon Was convenient to Broad Street; and good eating establishments However the drain in the shower was clogged and had to have maintenance fix it. When I returned to the room later in the afternoon, the room still had NOT been cleaned by the cleaning staff. Finally got around to it but not until later in the afternoon

Pleasantly surprised at the cleanliness of the room. I fully expected the room to smell like smoke and see some visual wear but there was no smell and everything else functions and was clean. Breakfast wasn't ready at 6am on Saturday and we needed to get moving so couldn't stick around. When we left at approximately 6:15 breakfast still had not been put out.

This was overnight stay from kings Dominion trip. Check in was good. room was clean and comfortable, my issues was there was only 2 wash cloths in the room no towels or hand towels. Stop by front desk for more was given some towels but was told didn't have any more wash clothes. My advice to managment please order more you should never have to tell a guess you don't have the necessary items needed for a stay, but other than that it was ok

You get what you pay for. It wasn’t a trashy motel but wasn’t holiday inn quality either. I stayed here to say a few dollars. Rooms was decent, it had refrigerator and microwave. The AC and was very loud. It was close to lot of stores so that was convenient.

A group of us booked rooms for a weekend soccer tournament. I booked mine through a travel site and inadvertently chose a smoking room for my son & I. By the time we checked in there were no non-smoking rooms available, so I take full responsibility for that error. I will say that the room we were in was in fair condition with at least one baseball size hole in the carpet, a good amount of red spots on the walls in one area that looked like if you were to shake a can of soda and it sprayed...not sure what it was. The smoke in the hallway was much more stifling than in the room, but again that is my fault for booking us in a smoking room. It was quiet on our floor (2nd) and the beds were comfortable. The free breakfast was crowded because there were many sports teams staying at the hotel. I would say it was good, although they had Naked and Afraid playing on the TV in the dining room which seems like an odd choice when you have a lot of kids around, but an elderly gentleman got up and changed it before our group of 13-y.o. boys saw much. Ha! I will say all the staff I encountered were very friendly.

The stay was good!! I will come back again!! Always room for improvement

It was good!!! I will recommend this hotel 2 family & friends!! The staff is great!!! I’m in transition of moving...been staying here for awhile. My family and myself have builded a relationship with the staff!! They make sure that I’m comfortable and that I hav everything that I need!!

It was good... would stay again!! Will refer to others!!

The stay there was good.. I will defiantly stay there again!!

I was so disappointed, we had to change rooms twice due to maintenance. Finally in a room and had to wait over an hours for towels and washcloths from front desk. The bathroom tub was disgusting not very clean looking at all. The only thing updated in room was the flat screen tv. I have tried here twice and had same experience, will not return.

It was a good stay!!! I would stay again!! I would tell a friend or family member to stay here as well!!! They do need more housekeeping staff!!!

8008 W Broad St Richmond VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located 2.1 mi (3.3 km) from Henrico Doctors' Hospital, Quality Inn West End is within a 10-minute drive of Short Pump Town Center. This 190-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free buffet breakfast. Satisfy your hunger from the comfort of your room with room service.


Rooms

An LCD TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At Quality Inn West End, guests have access to a fitness center, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Guest reviews for Quality Inn West End

Everyone (24) Business (24) Couples (25) Family (15) Other (5) Friends (11)
4
Everyone

By on Jun 21, 2019

5
Everyone

Very clean, friendly staff, room very nice and big,

By on May 14, 2019

3
Everyone

By on May 13, 2019

3
Everyone

By on May 10, 2019

1
Business Business Travelers

It took 3 room checks to find a clean one - none of the issues were documented that they had occurred. Pending a call to the manager and general manager to remediate.

By , from NY on Apr 29, 2019

4
Families

the heating unit was too loud the light lamps werent working properly, other than that all was fine.

By on Apr 4, 2019

3
Everyone

By on Mar 22, 2019

3
Business Business Travelers

Rooms were relatively clean and updated. Chair had huge stain. Common areas rundown and need a facelift. Breakfast not too hot-kept running out of things, like coffee but Waffle House is not far Not bad for an overnight.

By on Mar 10, 2019

1
Everyone

By on Nov 26, 2018

2
Everyone

Checked into this hotel for the Anthem Half Marathon Was convenient to Broad Street; and good eating establishments However the drain in the shower was clogged and had to have maintenance fix it. When I returned to the room later in the afternoon, the room still had NOT been cleaned by the cleaning staff. Finally got around to it but not until later in the afternoon

By , from West Virginia on Nov 13, 2018

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.