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Quality Inn West End

2.5 out of 5.0

Recent guest reviews

While the state of the room wasn't super nice (e.g.: some outlets didn't work and another one was falling out of the wall. Hazard much?!) it was basically fine. Great view from the 5th floor, quiet and super friendly staff. Hearty breakfast and easy parking. All in all a super deal for the price and location.

The room was more updated than I expected. Front desk receptionist was very pleasant.

My apartment building didn't have power as the temperatures went down to 2 degrees. I needed a place to stay overnight. I went online and reserved a room through Orbitz.

The hotel needs to be updated BUT the staff (Stacy) was awesome. The beds are very comfortable the room and common areas are clean. We didn't eat breakfast but it smelled great. The hotel does need to be updated. The owners need to take care of it asap or you will lose a terrific staff.

It was adequate, good location, close to many retail shops and easy to get to off of RT 64. The linens on the bed were excellent, that was the best thing about my room. The building itself could use an upgrade. The bathroom was dark, very small, and the floor tile was chipped. The vanity was out in the main area as you walk in from the hall. I do like that feature because when I'm traveling with a companion, they can access the sink and mirror while the shower is being used. However, the lights above the sink had not been cleaned in a while and the right side bulbs were burned out. The rug in room had a stain and their was a chip in the wood cabinet that held the refrigerator. There was also a crack in the 'popcorn' ceiling extending from one side of the room to the other. In one area, the ceiling had started to flake, not so pleasing to look at.

Hotel toilets were not clean. And the hotel manager is not available to hear our concerns!

good location for us, heater did not work in room, switched rooms that had heat. lots of restaurants in area.

For a two-night stay the hotel was exactly suited to the purposes of my trip.

I had a last minute trip and made reservations for the room based on the price. To my surprise, the room was very clean. The only two issues I had was the room keys stopped working (never was near my phone or credit card) and the show didn't have hot water. I wouldn't stay here again but this hotel would just be a day stay.

My main concerns are always cleanliness and affordability, and this hotel rated high on both counts. The decor was pretty hideous and the place was a bit old and worn, but the room was clean and comfortable. I was able to hear the people in the next room, but luckily they weren't too loud and I had earplugs.

I had an updated, non-smoking room which was great because although the hallway had a mild smell of smoke, my room did not. The bed was cozy. There was an updated shower head, which was awesome. The continental breakfast was good as well. I would definitely stay there again. Great location next to restaurants.

The motel was fine and in a good location. Very nice free breakfast offered. The motel was crowded as there were a lot of activities going on in the Richmond area that weekend.

I enjoyed my stay here. The staff was very nice and helpful.

Very good value for the west end of Richmond. Good place for a business traveler to stay and have reasonably good access north and west to avoid traffic.

Convenient location. Rooms are comfortable although hotel is a little older.

Staff was very helpful, rooms had great views of the city, Good breakfast every morning. Nice beds, but small pillows, might want to bring you own from home. Overall good deal for the price......

The staff was very friendly. Even tho the hotel was in renovation it was clean and comfortable. Breakfast was good. The only complaint I have is I booked a room with two double beds as we had three people and they gave us a room with one king size. We had to pay for a roll away. All in all an OK visit.

You get what you pay for. The rooms were clean. They are renovating now. So, there was a lot of dust and smelly corridors. Overall, I would recommend to a budget traveler who expects a decent bed for the night. Breakfast was decent.

Hotel is under construction, but it wasn't a problem as I was there on the weekend. Once finished this will be lovely. Breakfast included which was OK - but hey - you don't have to go pay for it somewhere. My only complaint would be the small square pillows! I've been to a couple of hotels lately that are putting 4 small pillows on the bed instead of 2 regular size. I really could not get comfy. I spoke to an attendant and she left me some regular size pillowcases and I stuffed two pillows together and it worked for my second night.

Had a nice stay. Fan in Bathroom did not work. Knob on sink drain was down in the drain. Only had Coffee supplies for 1 cup on second day.

8008 W Broad St Richmond VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located 2.2 mi (3.5 km) from Henrico Doctors' Hospital, Quality Inn West End is within a 10-minute drive of Markel Building. This 190-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. In central Richmond, the hotel is also close to Regency Square Mall.


Dining

Start your day off right with a free buffet breakfast. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 190 recently renovated rooms feature microwaves, refrigerators, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free local calls, safes, and ironing boards are also standard.


Property features

Renovated in 2013, Quality Inn West End offers an outdoor pool, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Guest reviews for Quality Inn West End

Everyone (6) Business (24) Couples (25) Family (14) Other (5) Friends (11)
3

great deal!

Everyone

While the state of the room wasn't super nice (e.g.: some outlets didn't work and another one was falling out of the wall. Hazard much?!) it was basically fine. Great view from the 5th floor, quiet and super friendly staff. Hearty breakfast and easy parking. All in all a super deal for the price and location.

By on Apr 6, 2017

4

nice hotel, nice location, good price ☺

Everyone

The room was more updated than I expected. Front desk receptionist was very pleasant.

By on Jan 26, 2017

5

nice hotel. convenient location.

Everyone

My apartment building didn't have power as the temperatures went down to 2 degrees. I needed a place to stay overnight. I went online and reserved a room through Orbitz.

By , from Richmond, Va on Jan 15, 2017

4

great staff

Everyone

The hotel needs to be updated BUT the staff (Stacy) was awesome. The beds are very comfortable the room and common areas are clean. We didn't eat breakfast but it smelled great. The hotel does need to be updated. The owners need to take care of it asap or you will lose a terrific staff.

By , from wv on Sep 29, 2016

3

it's fine for a night's stay

Everyone

It was adequate, good location, close to many retail shops and easy to get to off of RT 64. The linens on the bed were excellent, that was the best thing about my room. The building itself could use an upgrade. The bathroom was dark, very small, and the floor tile was chipped. The vanity was out in the main area as you walk in from the hall. I do like that feature because when I'm traveling with a companion, they can access the sink and mirror while the shower is being used. However, the lights above the sink had not been cleaned in a while and the right side bulbs were burned out. The rug in room had a stain and their was a chip in the wood cabinet that held the refrigerator. There was also a crack in the 'popcorn' ceiling extending from one side of the room to the other. In one area, the ceiling had started to flake, not so pleasing to look at.

By on Sep 26, 2016

1

waste of money

Everyone

Hotel toilets were not clean. And the hotel manager is not available to hear our concerns!

By on Aug 16, 2016

3

nice for price

BusinessTravelers

good location for us, heater did not work in room, switched rooms that had heat. lots of restaurants in area.

By on Jun 3, 2015

4

inexpensive business trip

Singles

For a two-night stay the hotel was exactly suited to the purposes of my trip.

By on May 12, 2015

3

last minute trip

Couples

I had a last minute trip and made reservations for the room based on the price. To my surprise, the room was very clean. The only two issues I had was the room keys stopped working (never was near my phone or credit card) and the show didn't have hot water. I wouldn't stay here again but this hotel would just be a day stay.

By on Feb 4, 2015

4

one night stay

Couples

My main concerns are always cleanliness and affordability, and this hotel rated high on both counts. The decor was pretty hideous and the place was a bit old and worn, but the room was clean and comfortable. I was able to hear the people in the next room, but luckily they weren't too loud and I had earplugs.

By on Feb 3, 2015