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Recent guest reviews

The room was incredibly dirty and if it had not been for the person who checked us in, this review would have been entirely unpleasant but the gentleman who took care of getting me set up for the night was professional and kind. There were roaches in the room, dirty bedding, and the beds were about as comfortable as sleeping on a concrete slab with no pillows.

The room was not cleaned. There was no refrigerator (a space was there, but the fridge was gone), no shower curtain, a hole in the wall, and the picture on the wall was broken- glass broken.

This hotel was filthy. The whole hotel smelt like smoke and the full breakfast consist of a paper bag with 2 cakes, an apple and a bottle of water. The sheers were dirty.

We had to move to three different rooms because either the door wouldn’t unlock, or there was a moldy smell and moisture in another. It was very disappointing because we could never get settled in and comfortable until our trip was pretty much over. Other than changing rooms 3 times, everything else was ok. The staff was pleasant. Breakfast was good!

Bath tub was blocked, carpets had an old feel. One of the two elevators were out of order and there were long lines to go up or down.

Very clean, friendly staff, room very nice and big,

It took 3 room checks to find a clean one - none of the issues were documented that they had occurred. Pending a call to the manager and general manager to remediate.

the heating unit was too loud the light lamps werent working properly, other than that all was fine.

Rooms were relatively clean and updated. Chair had huge stain. Common areas rundown and need a facelift. Breakfast not too hot-kept running out of things, like coffee but Waffle House is not far Not bad for an overnight.

Checked into this hotel for the Anthem Half Marathon Was convenient to Broad Street; and good eating establishments However the drain in the shower was clogged and had to have maintenance fix it. When I returned to the room later in the afternoon, the room still had NOT been cleaned by the cleaning staff. Finally got around to it but not until later in the afternoon

Pleasantly surprised at the cleanliness of the room. I fully expected the room to smell like smoke and see some visual wear but there was no smell and everything else functions and was clean. Breakfast wasn't ready at 6am on Saturday and we needed to get moving so couldn't stick around. When we left at approximately 6:15 breakfast still had not been put out.

This was overnight stay from kings Dominion trip. Check in was good. room was clean and comfortable, my issues was there was only 2 wash cloths in the room no towels or hand towels. Stop by front desk for more was given some towels but was told didn't have any more wash clothes. My advice to managment please order more you should never have to tell a guess you don't have the necessary items needed for a stay, but other than that it was ok

You get what you pay for. It wasn’t a trashy motel but wasn’t holiday inn quality either. I stayed here to say a few dollars. Rooms was decent, it had refrigerator and microwave. The AC and was very loud. It was close to lot of stores so that was convenient.

A group of us booked rooms for a weekend soccer tournament. I booked mine through a travel site and inadvertently chose a smoking room for my son & I. By the time we checked in there were no non-smoking rooms available, so I take full responsibility for that error. I will say that the room we were in was in fair condition with at least one baseball size hole in the carpet, a good amount of red spots on the walls in one area that looked like if you were to shake a can of soda and it sprayed...not sure what it was. The smoke in the hallway was much more stifling than in the room, but again that is my fault for booking us in a smoking room. It was quiet on our floor (2nd) and the beds were comfortable. The free breakfast was crowded because there were many sports teams staying at the hotel. I would say it was good, although they had Naked and Afraid playing on the TV in the dining room which seems like an odd choice when you have a lot of kids around, but an elderly gentleman got up and changed it before our group of 13-y.o. boys saw much. Ha! I will say all the staff I encountered were very friendly.

The stay was good!! I will come back again!! Always room for improvement

W Broad St Richmond VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Quality Inn West End is located 2.1 mi (3.3 km) from Henrico Doctors' Hospital and within a 10-minute drive of Carytown. This hotel has 190 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free buffet breakfast. Satisfy your hunger from the comfort of your room with room service.


Rooms

Quality Inn West End's 190 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, safes, and ironing boards are also available.


Property features

At Quality Inn West End, guests have access to a fitness center, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Quality Inn West End

Everyone (24) Couples (4) Business (1) Family (4) Other (1)
1
Family with small children Family

The room was incredibly dirty and if it had not been for the person who checked us in, this review would have been entirely unpleasant but the gentleman who took care of getting me set up for the night was professional and kind. There were roaches in the room, dirty bedding, and the beds were about as comfortable as sleeping on a concrete slab with no pillows.

By on Feb 22, 2021

1
Family with small children

The room was not cleaned. There was no refrigerator (a space was there, but the fridge was gone), no shower curtain, a hole in the wall, and the picture on the wall was broken- glass broken.

By on Feb 16, 2021

1
Partner Couples Business Business

This hotel was filthy. The whole hotel smelt like smoke and the full breakfast consist of a paper bag with 2 cakes, an apple and a bottle of water. The sheers were dirty.

By , from Henderson on Aug 11, 2020

2
Partner Couples Family

We had to move to three different rooms because either the door wouldn’t unlock, or there was a moldy smell and moisture in another. It was very disappointing because we could never get settled in and comfortable until our trip was pretty much over. Other than changing rooms 3 times, everything else was ok. The staff was pleasant. Breakfast was good!

By , from Richmond, VA on Sep 17, 2019

2
Family

Bath tub was blocked, carpets had an old feel. One of the two elevators were out of order and there were long lines to go up or down.

By on Jul 24, 2019

4
Everyone

By on Jun 21, 2019

5
Everyone

Very clean, friendly staff, room very nice and big,

By on May 14, 2019

3
Everyone

By on May 13, 2019

3
Everyone

By on May 10, 2019

1
Business Business

It took 3 room checks to find a clean one - none of the issues were documented that they had occurred. Pending a call to the manager and general manager to remediate.

By , from NY on Apr 29, 2019

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