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Crowne Plaza Richmond Downtown

3.5 out of 5.0

Recent guest reviews

Excellent, helpful staff and good shuttle service around town make this a good place to stay.

My initial impression of Crowne Plaza was wonderful. After awhile I started to notice few thing but minor. The minor thing began to add up. The vent cover under thermostat that suppose to hide the heavy equipment was loose. Almost accidentally knock it down a few time. The tv had a bad signal majority of the time. The cold water knobs was put on poorly. The paint was a rush job you can tell there was an attempt to make this building more up to date which at first is a total success until the second glance. On the way to the ice machine I notice a board slightly out of place in front of one room door. I paid for my room up front but they still put a hold on my card for $50 that I was not aware of would happen. I will say this is my first time paying for a hotel room upfront rather than wait till arrival so the $50 hold may be a norm for most hotels. THE STAFF WAS ABSOLUTELY AMAZING. My daughter vomited and the gentleman in the vicinity showed no signs of distaste and was not the least bit annoyed. My daughter and I apologized multiple times and he assure us everytime was ok. By the time we put our bag in the car and was coming back in to get my coffee it was all cleaned up. So clean and smelled so nice I almost thought I dreamt it. The beds IT WAS LIKE SLEEPING ON A CLOUD AND THE BED LINENS ARE WHITE!! I love when hotels use white bed linens(including the comforter). To me it screams "CLEAN!!!" :-)

We checked in at 12 midnight and left earlt. No free breakfast if you get a discounted rate - but there is a swimming pool that opens at 5:00 am. Nice clean newish room and the parking is reaonable. Right off of 95 access is easy - Our second stay.

Room was pretty beat up. Good location and friendly staff. Would probably use another one in the area in future.

Your staff in the restaurant and bar area were amazing. It has been a long time since we got service like that and it makes our stay that much more enjoyable! The only complaint was your price on breakfast. I think it was a bit overpriced for the quality of food.

Love the Templespa soaps in the room, citrus scent. Great room for the weekend NASCAR race. Had some wait time to check in, but the bar staff were nice. All staff went the extra mile to make us feel comfortable. Hair dryer was pretty weak, but set up for room was nice and fridge was a great perk. There was a riverfront festival on Saturday morning so we went thinking it was a farmers market....it was a Gay Pride festival. Still had a great time. Easy to get around in Richmond with our car. Thanks for a great time.

Buddy and I were doing a beer tasting road trip. This is where we stayed in Richond. Hotel offers free shuttle service within a 2 mile radius, but we found enough places we could easily walk to.

Hotel is centrally located with plenty of restaurants in the area. I wanted to venture out a bit further and the hotel offered a shuttle service within a 5 mile radius, which is AWESOME. Rooms were super clean and staff was super friendly.

Great price, great location and great staff. A quick trip to Richmond for Halloween weekend.

When I booked this room I was not told that there would be a 15 dollar a day charge for parking. This practice is deceitful. This information should be prominantly displayed during the booking.

not super friendly, front desk took forever getting my room after traveling.

Room was clean, restaurant had a great breakfast but was a little over priced for dinner. Overall I enjoyed my stay.

My stay was pleasant and so was the staff. The room was exactly what I expected.

We stayed here only for a night, and it was wonderful. Next time we are traveling to or through Richmond, we will be sure to stay here.

The hotel was super nice when first walked in but the room was a little dirty on the bed and also was not told that they charge a 50$ fee a check in . Also doing a lot of renovations that we're loud and bathroom toilet ran all night . Also parking fee is crazy. ! But nice hotel overall I guess if they would just clean a little more it would be amazing !

Pleasent stay - weren't in the room too long. Surprised that we didn't get two new bath towels each day and had to keep asking for them. The bed was comfy and the pillows were fantastic! Water ran very very HOT so had to be careful.

After a couple lack luster experiences at other hotels this month I was excited to be staying at the Crowne Plaza in Richmond. The amazing staff made me want to only stay in Crowne Plazas from this time forward. At 1 in the morning the room beside me got really loud. I'm assuming they were returning from the bar to continue to party in their room. I called the front desk and they were VERY nice and sent someone up. I didn't hear anything else that night. The next morning I had a handwritten note from the front desk apologizing and they gave me restaurant vouchers for a free breakfast. Much appreciated and thoughtful!

Crowne Plaza has helpful & professional staff. My room was clean, & comfortable. Maintenance & house keeping had to come to work on the tv & changed out the coffee maker. They came within 15 minutes of my notification to the front desk. A front desk employee helped me to print out my boarding passes. They have a shuttle bus to drive guests within a 2 miles radius, & they drove me to the opera.

Arrived at the same time as several wedding parties using the hotel, so there was a 15 minute wait to check in. The desk person was very helpful though. Nice hotel but not cheap.

While booking this room, the price went up 20 dollars within the 10 minutes of me searching. I just needed 1 room for the weekend. We got there and the room across the hall was a group of about 8 guys being extremely loud for about 5 straight hours so we moved rooms and then the next floor had two women talking and laughing loudly until after 2am. This hotel needs quiet hours and to monitor the hallways. The breakfast was big but it was 13.50 per person and I thought it was complimentary. The parking is a parking garage 12$ not bad but that should be free in my opinion.

555 E Canal Street Richmond VA

Hotel highlights

  • Walking distance to Greater Richmond Convention Center and Virginia State Capitol
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Richmond, Crowne Plaza Richmond Downtown is a leisurely stroll from popular sights such as Greater Richmond Convention Center and Virginia State Capitol. This 298-room, 3.5-star hotel has an indoor pool along with free in-room WiFi and a fitness center. Located centrally in Richmond, it's also close to Museum of the Confederacy and Edgar Allan Poe Museum.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 298 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Other standard amenities include free weekday newspapers, free local calls, and ironing boards.


Property features

Guests staying at Crowne Plaza Richmond Downtown enjoy an indoor pool, a fitness center, and a sauna. Parking is available for USD 15.00 per day (USD 20.00 per day for valet parking), and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 10 meeting rooms, and conference space.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room

Queen 1 | Full 1 | Sleeps 2

Guest reviews for Crowne Plaza Richmond Downtown

Everyone (2) Couples (34) Business (16) Family (15) Friends (6) Other (12)
4

excellent, helpful staff!

Everyone

Excellent, helpful staff and good shuttle service around town make this a good place to stay.

By , from Palo Alto, CA on Nov 5, 2016

4

comfy beds

Everyone

My initial impression of Crowne Plaza was wonderful. After awhile I started to notice few thing but minor. The minor thing began to add up. The vent cover under thermostat that suppose to hide the heavy equipment was loose. Almost accidentally knock it down a few time. The tv had a bad signal majority of the time. The cold water knobs was put on poorly. The paint was a rush job you can tell there was an attempt to make this building more up to date which at first is a total success until the second glance. On the way to the ice machine I notice a board slightly out of place in front of one room door. I paid for my room up front but they still put a hold on my card for $50 that I was not aware of would happen. I will say this is my first time paying for a hotel room upfront rather than wait till arrival so the $50 hold may be a norm for most hotels. THE STAFF WAS ABSOLUTELY AMAZING. My daughter vomited and the gentleman in the vicinity showed no signs of distaste and was not the least bit annoyed. My daughter and I apologized multiple times and he assure us everytime was ok. By the time we put our bag in the car and was coming back in to get my coffee it was all cleaned up. So clean and smelled so nice I almost thought I dreamt it. The beds IT WAS LIKE SLEEPING ON A CLOUD AND THE BED LINENS ARE WHITE!! I love when hotels use white bed linens(including the comforter). To me it screams "CLEAN!!!" :-)

By on Mar 8, 2016

4

in late out early

Families

We checked in at 12 midnight and left earlt. No free breakfast if you get a discounted rate - but there is a swimming pool that opens at 5:00 am. Nice clean newish room and the parking is reaonable. Right off of 95 access is easy - Our second stay.

By on Dec 20, 2015

3

concert

Couples

Room was pretty beat up. Good location and friendly staff. Would probably use another one in the area in future.

By on Dec 6, 2015

5

trip

Families

Your staff in the restaurant and bar area were amazing. It has been a long time since we got service like that and it makes our stay that much more enjoyable! The only complaint was your price on breakfast. I think it was a bit overpriced for the quality of food.

By on Sep 16, 2015

4

richmond nascar hotel

Couples

Love the Templespa soaps in the room, citrus scent. Great room for the weekend NASCAR race. Had some wait time to check in, but the bar staff were nice. All staff went the extra mile to make us feel comfortable. Hair dryer was pretty weak, but set up for room was nice and fridge was a great perk. There was a riverfront festival on Saturday morning so we went thinking it was a farmers market....it was a Gay Pride festival. Still had a great time. Easy to get around in Richmond with our car. Thanks for a great time.

By on Sep 15, 2015

4

comfortable place to stay

GetawayWithFriends

Buddy and I were doing a beer tasting road trip. This is where we stayed in Richond. Hotel offers free shuttle service within a 2 mile radius, but we found enough places we could easily walk to.

By on Jul 21, 2015

4

comfortable business trip

BusinessTravelers

Hotel is centrally located with plenty of restaurants in the area. I wanted to venture out a bit further and the hotel offered a shuttle service within a 5 mile radius, which is AWESOME. Rooms were super clean and staff was super friendly.

By on Jun 30, 2015

4

getaway

Couples

Great price, great location and great staff. A quick trip to Richmond for Halloween weekend.

By on Jun 23, 2015

4

parking charge

BusinessTravelers

When I booked this room I was not told that there would be a 15 dollar a day charge for parking. This practice is deceitful. This information should be prominantly displayed during the booking.

By on Jun 10, 2015