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Comfort Suites Innsbrook

2.5 out of 5.0

Recent guest reviews

This hotel was in a convenient location for my trip. The room was comfortable. The house cleaning crew didn't service the entire room each day. Fresh towels were brought to the room but the beds were not made on one occasion. The coffee maker was not cleaned with each use. Just general things that are normally done. This hotel is located near other large chain hotels. I will stay elsewhere the next time.

This hotel is comfortable and convenient. One of the ice makers didn't work but there are additional ones only two floors down, not really an inconvenience. Breakfast is included in the room fee - I chose to have waffles. All in all it was a good experience.

The hotel staff was not accommodating. we just asked for an extra hour for check out and that was blatantly rejected. They were not busy at all so I don't know why they rejected the late check out request.

Stayed with my husband and children. Staff was friendly, easy parking, rooms were clean, pool was nice but really cold, hot breakfast was really good. Overall great experience

Staff wasnt available at early am checkout. Everything else was great.

While the hotel was clean and the staff was always professional. The cleaning staff for the rooms did not do their jobs. My room was never cleaned, they only made the bed. My toilet, shower or sink was never cleaned or even wiped down.

I was forced to stay here as the majority of hotels were sold out due to an event in Richmond. The gentleman at the front desk was polite which the only positive experience during my stay. The room was grungy with marks on the walls, the door deadbolt was loose and falling off, there were ants, there was soap scum in the shower, and the room in general was just gross. It looked like they only wipe down the most visible areas leaving grime everywhere else. The hallway and room were warm upon entering and smelled musty. I tried to convince myself it's just one night and to stick it out but, I was so uncomfortable I simply left

As of 6/26/15, this hotel appeard to have been recently remodeled.

Everyone was wonderful. Location was perfect. Staff was great. Room was perfect!

Stayed here a few nights ago on our way home from vacation. As a large family, it's always important that we find hotels that can accomodate all of us comfortably and this one accomplished that with two double beds, a sofa bed, and crib. The rooms seemed more insulated than others we have stayed in which not only protected us from listening to others, it kept our random noise from bothering other guests. That is always a plus. Couldn't hear any noise from outside either, even though we were just above a somewhat busy courtyard. Overall, the room was clean. I did note that the fridge was pretty icky inside...it was turned off so the inside smelled like an old lunch box and there was mildew present. Decided to re-ice our coolers rather than use the fridge. The breakfast was one of the nicer ones among the four hotels we stayed in over our drive. We have special dietary needs that require careful inspection of ingredients and the staff cheerfully assisted us. We would stay here again, so that's the best way to sum it up.

The only negative about this hotel is the carpets. They are in need of deep cleaning or replacement. Other than that, it was a great place to stay!

To begin with the room was dirty, the bed was dirty and the sheets had stains. I had to take down several spider webs and spiders prior to going to bed. The toilet kept running, the faucet sprayed you when you turned it on and the trim was coming off the wall. I also had to tighten all the wires so the TV worked. Since I paid through another agency, a refund was not possible. DO NOT USE THIS HOTEL!!

It was great getting to this hotel late at night and being greated by friendly staff. Made a stressfull night a little calmer. Gave a quick run down on breakfast options in the morning and let me drift off to sleep. And no clunkly air conditioner it was amazingly quite.

Staff was extremely friendly. Located near plenty of restaurants and convenience stores.

Went to visit our new Granddaughter. Hotel was fine - great location with plenty of restaurants to choose from. Room was clean; TV didn't work very well (we told the people at the desk when we left).

Very pleasant. The Continental Breakfast was suprisingly good. Waffel station, variety of breads and even eggs and chicken patties

We arrived late with wound up children and they extended pool hours so that the kids could run off some energy! And, my 18 yr old daughter came down with the flu during the night so I asked if we could purchase the ice bucket for the car ride home and they just let us have it! Everyone was very friendly and professional!

dated, tired looking

Very convenient location. Close to Interstate and variety of restaurants. Excellent price and comfortable rooms. Will definitely stay here again if in area.

It has a decent shower and breakfast was good!

4051 Innslake Dr Glen Allen VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within 2 miles (3 km) of Children's Museum of Richmond, Comfort Suites Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 125-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Lewis Ginter Botanical Garden and Children's Museum of Richmond are also within a 20-minute drive.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 9 AM.


Rooms

All 125 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. MP3 docks, sofa beds, and microwaves are also standard.


Property features

At Comfort Suites Innsbrook, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 3 meeting rooms, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 6

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 Double Bed, Non Smoking

Full 1 | Sleeps 6

Guest reviews for Comfort Suites Innsbrook

Everyone (5) Business (10) Couples (3) Family (7)
3

convenient for my trip.

Everyone

This hotel was in a convenient location for my trip. The room was comfortable. The house cleaning crew didn't service the entire room each day. Fresh towels were brought to the room but the beds were not made on one occasion. The coffee maker was not cleaned with each use. Just general things that are normally done. This hotel is located near other large chain hotels. I will stay elsewhere the next time.

By , from Va. on Sep 18, 2017

4

prime location at an affordable rate.

Everyone

This hotel is comfortable and convenient. One of the ice makers didn't work but there are additional ones only two floors down, not really an inconvenience. Breakfast is included in the room fee - I chose to have waffles. All in all it was a good experience.

By , from Maryland on Sep 18, 2017

3
Everyone

The hotel staff was not accommodating. we just asked for an extra hour for check out and that was blatantly rejected. They were not busy at all so I don't know why they rejected the late check out request.

By on Feb 27, 2017

4
Everyone

Stayed with my husband and children. Staff was friendly, easy parking, rooms were clean, pool was nice but really cold, hot breakfast was really good. Overall great experience

By on Sep 11, 2016

4

great location

Everyone

Staff wasnt available at early am checkout. Everything else was great.

By on Jul 15, 2016

3

business trip

BusinessTravelers

While the hotel was clean and the staff was always professional. The cleaning staff for the rooms did not do their jobs. My room was never cleaned, they only made the bed. My toilet, shower or sink was never cleaned or even wiped down.

By , from Baltimore, MD on Apr 20, 2016

1

chateu de ghetto

BusinessTravelers

I was forced to stay here as the majority of hotels were sold out due to an event in Richmond. The gentleman at the front desk was polite which the only positive experience during my stay. The room was grungy with marks on the walls, the door deadbolt was loose and falling off, there were ants, there was soap scum in the shower, and the room in general was just gross. It looked like they only wipe down the most visible areas leaving grime everywhere else. The hallway and room were warm upon entering and smelled musty. I tried to convince myself it's just one night and to stick it out but, I was so uncomfortable I simply left

By on Sep 25, 2015

4

nice spot, i would stay there again

BusinessTravelers

As of 6/26/15, this hotel appeard to have been recently remodeled.

By on Jun 27, 2015

5

family funeral

Families

Everyone was wonderful. Location was perfect. Staff was great. Room was perfect!

By on Aug 29, 2014

3

one night stay - 2 adults, 4 kids

Families

Stayed here a few nights ago on our way home from vacation. As a large family, it's always important that we find hotels that can accomodate all of us comfortably and this one accomplished that with two double beds, a sofa bed, and crib. The rooms seemed more insulated than others we have stayed in which not only protected us from listening to others, it kept our random noise from bothering other guests. That is always a plus. Couldn't hear any noise from outside either, even though we were just above a somewhat busy courtyard. Overall, the room was clean. I did note that the fridge was pretty icky inside...it was turned off so the inside smelled like an old lunch box and there was mildew present. Decided to re-ice our coolers rather than use the fridge. The breakfast was one of the nicer ones among the four hotels we stayed in over our drive. We have special dietary needs that require careful inspection of ingredients and the staff cheerfully assisted us. We would stay here again, so that's the best way to sum it up.

By on Jun 4, 2014