We were assigned a room with a toilet that didn’t flush. We went downstairs to see about getting a new room and they were rude. We were placed in a new room that was filthy. Dust chunks everywhere, caked on the walls and baseboards, stain on the couch. We won’t stay here again
Older hotel. Small tub with no rear safety handle. Fine shower spray would make it hard for thick hair to rinse. Very firm mattress. Pretty pricey to have to pay additional for parking that's almost a block away and wifi.
Black mold all over shower curtain in room 735 Saturday. Absolutely disgusting.
This hotel was very clean and modern and walking distance to Busch Stadium.
Convenient location. Downtown
It was a very nice hotel with friendly staff. Easy to check in and out. I do suggest getting the packages that include the parking and breakfast, otherwise those extra amenities are a bit pricey. Overall though, I have no complaints about our stay and will return in the future.
Usually I am very happy with this hotel, however this time I felt that is was dirtier than usual, there was no place to get any water/cups, and a lot of things just wasn’t what I expected out of this property.
Cleanliness
Clean and professional
Great late night shift team.
Overcharge parking fee of $30 and there is NO INTERNET on the room you have to pay $14 for emails and $17 for streaming ! Imagine that” never heard like this INTERNET is always FREE on every hotel we went!
Located in Downtown St. Louis, Marriott St. Louis Grand is adjacent to National Blues Museum and within a 5-minute walk of other popular sights like Dome at America’s Center. This 917-room, 4-star hotel has a 24-hour gym along with a 24-hour business center and a conference center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
55-inch flat-screen TVs come with satellite channels and Netflix, and guests can stay connected with WiFi. Memory foam beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, safes, and phones.
At Marriott St. Louis Grand, guests have access to a 24-hour gym, free WiFi in public areas, and a conference center. Valet parking is offered for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and express check-in.
We were assigned a room with a toilet that didn’t flush. We went downstairs to see about getting a new room and they were rude. We were placed in a new room that was filthy. Dust chunks everywhere, caked on the walls and baseboards, stain on the couch. We won’t stay here again
Dear Lisa, Thank you for choosing us and for taking the time to post your review. We apologize that the condition of your room did not meet your expectations and for the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We would welcome another opportunity to make your next stay exceptional. The Marriott St. Louis Grand Management Team
Dear Joseph, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Marriott St. Louis Grand look forward to your next visit.The Marriott St. Louis Grand Management Team
Thank you for staying with us. We appreciate your feedback.
Older hotel. Small tub with no rear safety handle. Fine shower spray would make it hard for thick hair to rinse. Very firm mattress. Pretty pricey to have to pay additional for parking that's almost a block away and wifi.
Dear LaJeana, We sincerely apologize for disappointing you. We are reviewing this incident to ensure we handle such situations better. Thank you for your feedback.
Black mold all over shower curtain in room 735 Saturday. Absolutely disgusting.
Dear Sheryl, thank you for choosing us and taking the time to post your review. We sincerely apologize for the housekeeping oversights with your room. We strive to provide each guest with a seamless experience; therefore, we regret not meeting this goal. Thank you for being so patient, and we will take the appropriate action to ensure this does not happen again. We would welcome another opportunity to make your next stay exceptional. The Marriott St. Louis Grand Management Team
This hotel was very clean and modern and walking distance to Busch Stadium.
Thank you for rating us a 5. We appreciate your feedback.
Convenient location. Downtown
Thank you for staying with us. We appreciate your feedback.
Thank you for staying with us. We appreciate your feedback.