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Recent guest reviews

The kitchen sink was plugged and standing water. Dishwasher had 3" black mold water. Jetted tub had 6" crack. No tray for coffee maker, was given 2. One was too small, the other to large.

There were dirt underwear and nylons left in the room. We killed 3 big spiders. There were people exchanging sexual favors right outside the room window. Unsafe, unclean!

Floor in room was dirty. Long hair hanging from shower nozzle , dirty walls. No regular coffee, and wrong fitting coffee filter. Had to chase down the maid who did not speak English. Charged extra fees at check in on top of double priced room. Homeless all along River walk. All this would be acceptable in a room half the price.

Comstock Street Richland WA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in South Richland within a short walk of Howard Amon Park, Richland Riverfront Hotel, an Ascend Hotel Collection Member is within a mile (2 km) of other popular sights such as Columbia Point Golf Course. This 136-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.


Property features

Guests staying at Richland Riverfront Hotel, an Ascend Hotel Collection Member enjoy a children's pool, a gym, and a sauna. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this golf hotel include free WiFi in public areas, a spa tub, and a conference center.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, Multiple Beds, Non Smoking

1 Queen Bed and 2 Twin Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, River View

1 King Bed | Sleeps 2

Guest reviews for Richland Riverfront Hotel, an Ascend Hotel Collection Member

Everyone (3) Couples (1) Family (1)
3
Partner Couples

The kitchen sink was plugged and standing water. Dishwasher had 3" black mold water. Jetted tub had 6" crack. No tray for coffee maker, was given 2. One was too small, the other to large.

By on Jan 6, 2024

Review comment responded on Jan 9, 2024

Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

1
Everyone

By on Oct 9, 2023

Review comment responded on Nov 1, 2023

Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

1
Everyone

There were dirt underwear and nylons left in the room. We killed 3 big spiders. There were people exchanging sexual favors right outside the room window. Unsafe, unclean!

By on Sep 4, 2023

Review comment responded on Sep 6, 2023

Thank you for taking the time to share your review. Please accept our apologies. We appreciate you sharing these concerns. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will convey your comments appropriately.

2
Family

Floor in room was dirty. Long hair hanging from shower nozzle , dirty walls. No regular coffee, and wrong fitting coffee filter. Had to chase down the maid who did not speak English. Charged extra fees at check in on top of double priced room. Homeless all along River walk. All this would be acceptable in a room half the price.

By on Jul 16, 2023

Review comment responded on Jul 17, 2023

Thank you for choosing the Richland Riverfront Hotel as your stay destination,I apologize for the experience you had while staying with us. We strive to make each guest experience a pleasantly memorable one, and i will work diligently with our staff to ensure these problem areas are addressed. I do hope you give us the opportunity to show you that your unimpressive stay with us was an exception.Again, thank you for choosing Richland Riverfront Hotel and for taking the time out to provide such valuable feedback about your stay. If there's anything I can do to be of assistance, please do not hesitate to reach out to us directly.

3
Everyone

By , from Baton Rouge on May 2, 2023

Review comment responded on May 23, 2023

Thank You for sharing your experience with us! We really appreciate you taking the time to share your rating with us.

Riverfront Hotel, SureStay Collection by Best Western

50 Comstock Street, Richland, WA 99352
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