Best Western Hotel Mannheim City3.0 out of 5.0
Recent guest reviews
Small room (very small bathroom) but adequate for a short stay. Clean with friendly staff. Good location - about a five minute cab ride from the main train station. This town is very easy to get around, we went everywhere on foot. Lots of restaurant and beer garden options nearby.
Good central location. Room perfectly adequate for an overnight although we had selected the hotel because of the possibility of 2 twin rooms - we were given 2 doubles and no twins available to change. If you are driving in anything other than a tiny car, I don't advise venturing into the underground car park. It has an almost sharp right turn at the bottom of a narrow slope. Apparently there's an intercom at the top of the ramp but we missed that, squeezed all the way down (in a BMW X6!!) to be met with a closed grille as car park full. Wild horses wouldn't see us attempting to reverse back up the slope. One of us got the hotel to open the grille so we could get in, turn around and then face the even more tricky drive back out again. After several attempts, we got out unscathed, nerves in shatters.
Looking at the web-site of Best Western Hotel Mannheim City it seems an attractive hotel to combine a stopover with a visit to Mannheim center. The hotel looks modern, is on walking distance to Mannheim center. (A 7 minute walk) and a parking garage (for a fee) is available. Furthermore, prices are moderate. However, things are not so simple. You have to make a close turn into a small archway onto a steep decline, and if you didn't spot the intercom at the top of the decline, you are in trouble at the bottom, stuck at the gate. When you have gained access to the garage, it appears that the parking places are in two levels. A metal contraption can be lifted with the parked car to free up another parking place. As all the metal contraptions were down, we had to park the car on the sharp incline of the contraption, hoping the hand brake was in good working order. Furthermore, car doors can't barely be opened, so if you have luggage in the passengers compartment, it stays there. No luggage trolleys are available in this hotel. Rooms differ in size and amenities. We were assigned a room on the street side. This room was small and lacked some amenities promised on the web site. As the stay was for one night, we would have been satisfied with the room, but for the fact that we preferred a room at the back side of the hotel. Staff at the reception were willing to grant our request. We were amazed that the room assigned to us at the back of the hotel was more conform the web site. Spacious with all amenities. Furthermore, the hotel attracts a certain amount of backpacker tourists; the cluster I ran into was, mildly said, impertinent and uncivilized. But to sum up the positive points: Helpful and polite staff. A spacious room. A good walk to Mannheim center for dinner, and we were able to liberate our car the next morning without problem for the final stretch home.
I have stayed in hotels all over the world and this was by far the worst customer service I have every received. The front desk staff shout at their customers in front of numerous other customers. They do not serve their customers they laugh at their faces and mock them or just tell you to go to sleep. Front desk staff refused to give me the managers email or tell me when he would be in next. no solutions to any problems they just say there is nothing they can do about it. Was told I would have a kitchenette yes did not get one. Wifi cuts out constantly
This was one of the worst Best Western hotels I've stayed in so far. Let's start with the positive: Rooms are clean, and the noise level is quite low if you have a room towards the back with a balcony. Now the part that I did not like: (1) There was an air-conditioning machine, which is great, but there is no power plug where to plug the cable of the machine. It's already crazy to design this but I thought the reception would have an extension cord. However, they were out of extension cords and suggested I could buy my own. (2) Wifi did not work at all. It was possible to connect, but it seems quite obvious that the underlying infrastructure is very old and therefore not able to cope with multiple guests connecting at the same time. I was told this was just an issue during my stay, but you can see from past reviews, that this is a general issue which is not being fixed. (3) Iron and iron board: An iron is available which is great, but no iron board at all. (4) My lamp next to my desk was broken with the mount coming out of the wall. It was leaning against the wall in order to not fall out. (5) No invoice available after payment. I was told they had an outage with the IT system and therefore they could not provide me an invoice. However to be fair, the invoice was sent one day later. (6) Shoe polishing machine did not work. Nobody seems to be noticing that the machine does not work. It starts spinning but as soon as the show touches it stops. The machine is only there to have a certain star rating. (7) The hallways are generally not very clean/nicely looking with many stains on the floor. Overall I was quite disappointed and I would not recommend this hotel if there are other options available.
Overrall, this hotel was pretty much okay however there were three big faults which made the stay a bit uncomfy: (i) the wifi internet speed was extremely slow. I could barely access 1 website, let alone surf at decent speeds; (ii) even though the hotel was asked to provide a double bed, they still offered two twin beds and; (iii) if you intend to park your car in the garage provided by the hotel (€10 per night), be prepared to do some manoeuvres, especially in order to mount the metal ramp situated in each parking spot, which could be quite a feat for inexperienced drivers.
Staff was very friendly and breakfast was good. Location is excellent. I had room in third floor. Wifi was non accessible most of the time. I left my phone on to upload nine fotos during night - none was uploaded, just error message. Wifi worked on restaurant but not in room. There was some disturbing noise, in the evening when i started to sleep. I think it was from some machine in property. Noise was there both evenings and nights and it came in regular intervals.
This hotel was comfortable at the price we got it. Bathroom was comfortable. Luggage storage room was great. VERY close to shops, restaurants and main streets, took us about 10 mins walk at a slow pace. Only downside it didn't have a small fridge to store food, shower was very close to toilet and restaurant was closed each time we wanted a meal. Would stay here again for close proximity centre, price and comfort.
The hotel was pretty much a standard Best Western hotel./ The staff were friendly and helpful and the rooms were kept clean. The food at the hotel was of an ok quality. I only stayed for one night and would return.
WIFI was poor. Could not be connected at all. Located at the city center and easily accessible to Subways. Around 1km to the Central Railway station. Breakfast was quite good but expensive compared to the close by restaurants.
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour front desk
Located in Mannheim City Centre, Best Western Hotel Mannheim City is within a 10-minute stroll of sights such as Mannheim City Hall and Mannheim Jesuit Church. The 162 rooms at this 3-star hotel include coffee makers, flat-screen TVs, and premium bedding. Mannheim Palace and Pop Academy Baden-Wurttemberg are also a short walk from this Mannheim hotel.
Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.
Best Western Hotel Mannheim City's 162 rooms provide coffee makers, free bottled water, and safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Desks are also included.
Best Western Hotel Mannheim City features free WiFi in public areas, free newspapers, and a terrace. Self parking is offered for EUR 10.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables.
Reviews from Trip Advisor
33% of guests recommend this hotelTotal of 48 reviews