Best Western Hotel Am Kastell3.5 out of 5.0
Recent guest reviews
A family trip Common areas are necessary to clean them, There are dirty carts and trash through the corridors In the hall all weekend we could see the glasses and dirt through the windows The elevator is very dirty Being a separate building has no security, everything is open even at night and not needed to use the keycard The garage gate does not work, the gate is open all night, just like leaving the car in the street, Fortunately, after dealing they didn't charge it. Receptionist not very professional. Restaurant is private, the waitress very good, professional and with very good level of English. Only menu is in German, fortunately waitress explain us perfectly. The food in general is good and the service very fast. The room is ok and clean. Air conditioning was perfect. I recommend this hotel for a short time.
The hotel is located within an industrial area in Stuttgart. The rooms are equipped with very basic amenities, do not expect any frills. On the plus side, the rooms are clean and with very good water pressure. The staff were helpful and professional. For added convenience to the main lounge and breakfast area, you may want request for a room located in the main building. There are additional rooms available in a separate building.
Decent hotel. Not great. Not bad. Room decent size. Tea and coffee (well, 1 tea bag, 1 coffee and 1 decaf and enough milk for 1 drink) Free wifi. Room very warm. Radiator blasting even when set to 2. Actually struggle to say much good or bad. €10 taxi from station which is only 1.5 miles away. Seems to be quite an industrialised area and I could see into a plastic moulding factory from the stairs window. Lift had out of order sign on. Firstly the Restaurant (Juls Steak and Cocktail Bar) is not part of hotel so I guess it's maybe not fair to mention it, but I only realised when I came to pay. You have to pay separately. Cash or card. No charging to room. I reviewed his separately and was not impressed. Food ok but I didn't like the staff's friends (or may be off duty colleagues) hanging around the bar. And there was a cat wandering around behind the bar. Not a cool cat. A hairy cat with a tail. I didn't like it wandering under the table while I was eating.
The location is within a dirty industrial estate. The staff just do the minimum and not very engaging towards the guests. There are limited free parking spaces otherwise risk parking on the street or get charge 9 euro’s to park in the garage. The room was clean and spacious, the bed was okay. The prices for food and drinks at the hotel are very high as you are captive. Overall a disappointing stay at an over priced Best Western.
I was in the hotel for 3 nights and the experience was a pleasant one. The staff was helpfull and professional. They're not very engaging towards the guests. the parking below the hotel is expensive but needed because there isn't much parking at the street. The room was clean and nicely decorated. The bed was okay. The shower was good. The prices for food and drinks at the hotel are abnormally high. I paid 12.50 for a bottle of Coca-Cola that was 1 liter. It was passed midnight so I didn't wanna go out to find something else. The area is kind of in the middle of nowhere. It's very quiet so that is good. I would stay there again if needed. It's a nice hotel but certainly for the price it's not worth it.
It doesn't matter where you go in the world as long as you as stay in a BW you know what you're going to get. I am not sure why I bother going elsewhere, and think that I'm going to find a better set of hotels. Anyway - this one as per expectations is exactly what you want. With a twist. I arrived late on a Sunday night... 2300. Fruit in my room, plus a little card wishing me sweet dreams when I pulled back the covers! It's not much but it made the difference after a long journey. Clean, comfortable, good staff, nice food, great breakfast. AIRCON!!! and that's a bonus in this part of Germany! Wish I could have stayed here again but fully booked!
Stayed at Hotel Am Kastell when on a business trip with a couple of colleagues to Heilbronn in June 2016. It was a fairly modern and fresh hotel and my 'Comfort Double' room was comfortable and clean, even though it had twin rather than the double bed I wanted! The view from my room was 'industrial'. My room cost GB£81.00 a night which didn't include parking or breakfast and so the value could have been better. But breakfast was pretty good. At check-out the front desk staff took ages to get the three of us checked out and seemed to make a right mess of it, they couldn't even get receipts printed and had to send them on later!! All in all it's a clean and comfortable hotel offering a good breakfast, but I think value and service could be improved.
I was assigned this hotel for a work trip and it was very disappointing. The room was clean and the AC and WiFi seemed to work OK. The wait staff at the bar/restaurant were great but the front desk staff was rude and seemed to be annoyed when helping us. They have strict limitations about checking in after 4 pm but my room wasn't even ready when I arrived at 3! The location is also extremely poor. It's a 25 minute walk into anything interesting in town. I would recommend checking out other places in Heilbronn before settling on this one.
I have spend quite a long time in the hotel on my business assignment. Staff is very fixedly, rooms always clean and tidy. The only minus was the sauna - it has been broken, but I received sorry letter from manager.
We booked two rooms on our way from France to Hungary in March and had 4 dogs travelling with us. The staff were excellent, freindly (English spoken), the rooms were clean and airy, restaurant (inc dogs on leads) had a good menu. We were pretty tired so it was rather nice to have coffee/tea facilities in the bedroom.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 122 reviews