Best Western Hotel Am Kastell3.5 out of 5.0
Recent guest reviews
Last week the Best Western was OK, this week it’s not. This week’s room was small and well warn but more to the point, when I got into bed, it felt “gritty.” When I pulled the sheet back, the bed was covered in someone else’s pubic hair. It really looks like the sheet had just been straightened and not changed. When I complained in reception they gave a disinterested apology and new room key – I got the impression that they had heard similar complaints before. That alternative room stank of cigarette smoke although it was marked as No-smoking. If the hotel do not enforce this policy then that is their fault too. Finally, they gave me a room in the new block where I was last week. Like last week’s, the room was a new one. The lighting is very poor but other wise its ok, unless it is just so dark you can't see if it is clean? In future I will not be using this hotel again, There is a redeeming feature - The waitress staff in the restaurant are really nice and friendly. The menu is very limited - burgers and a steak is about it, but everything I've had has been fine.
First night snow ouside and opened window of the room, but heating closed. So could night. Two days later same problem. The water of the heating system is never hot enough, you feel could accross the hotel. Disaster of breakfast. Shortage of everything, no body cares about food, or cups, or whaterver needs to be replaced. Food on the floor. Few years ago it whas a good place, Wat Went Wrong? Too young staff?
The hotel itself is okay and quite up to date. The rooms look okay as well and are quite spacious. But a problem are the very thin bed blankets and small pillows. There was only one set in the room so had to ask the reception for an extra blanket. That's not what you expect nowadays. Underground parking is okay if you are in time. Otherwise it might be full. Staff was very friendly en food good.
A family trip Common areas are necessary to clean them, There are dirty carts and trash through the corridors In the hall all weekend we could see the glasses and dirt through the windows The elevator is very dirty Being a separate building has no security, everything is open even at night and not needed to use the keycard The garage gate does not work, the gate is open all night, just like leaving the car in the street, Fortunately, after dealing they didn't charge it. Receptionist not very professional. Restaurant is private, the waitress very good, professional and with very good level of English. Only menu is in German, fortunately waitress explain us perfectly. The food in general is good and the service very fast. The room is ok and clean. Air conditioning was perfect. I recommend this hotel for a short time.
The hotel is located within an industrial area in Stuttgart. The rooms are equipped with very basic amenities, do not expect any frills. On the plus side, the rooms are clean and with very good water pressure. The staff were helpful and professional. For added convenience to the main lounge and breakfast area, you may want request for a room located in the main building. There are additional rooms available in a separate building.
Decent hotel. Not great. Not bad. Room decent size. Tea and coffee (well, 1 tea bag, 1 coffee and 1 decaf and enough milk for 1 drink) Free wifi. Room very warm. Radiator blasting even when set to 2. Actually struggle to say much good or bad. €10 taxi from station which is only 1.5 miles away. Seems to be quite an industrialised area and I could see into a plastic moulding factory from the stairs window. Lift had out of order sign on. Firstly the Restaurant (Juls Steak and Cocktail Bar) is not part of hotel so I guess it's maybe not fair to mention it, but I only realised when I came to pay. You have to pay separately. Cash or card. No charging to room. I reviewed his separately and was not impressed. Food ok but I didn't like the staff's friends (or may be off duty colleagues) hanging around the bar. And there was a cat wandering around behind the bar. Not a cool cat. A hairy cat with a tail. I didn't like it wandering under the table while I was eating.
The location is within a dirty industrial estate. The staff just do the minimum and not very engaging towards the guests. There are limited free parking spaces otherwise risk parking on the street or get charge 9 euro’s to park in the garage. The room was clean and spacious, the bed was okay. The prices for food and drinks at the hotel are very high as you are captive. Overall a disappointing stay at an over priced Best Western.
I was in the hotel for 3 nights and the experience was a pleasant one. The staff was helpfull and professional. They're not very engaging towards the guests. the parking below the hotel is expensive but needed because there isn't much parking at the street. The room was clean and nicely decorated. The bed was okay. The shower was good. The prices for food and drinks at the hotel are abnormally high. I paid 12.50 for a bottle of Coca-Cola that was 1 liter. It was passed midnight so I didn't wanna go out to find something else. The area is kind of in the middle of nowhere. It's very quiet so that is good. I would stay there again if needed. It's a nice hotel but certainly for the price it's not worth it.
It doesn't matter where you go in the world as long as you as stay in a BW you know what you're going to get. I am not sure why I bother going elsewhere, and think that I'm going to find a better set of hotels. Anyway - this one as per expectations is exactly what you want. With a twist. I arrived late on a Sunday night... 2300. Fruit in my room, plus a little card wishing me sweet dreams when I pulled back the covers! It's not much but it made the difference after a long journey. Clean, comfortable, good staff, nice food, great breakfast. AIRCON!!! and that's a bonus in this part of Germany! Wish I could have stayed here again but fully booked!
Stayed at Hotel Am Kastell when on a business trip with a couple of colleagues to Heilbronn in June 2016. It was a fairly modern and fresh hotel and my 'Comfort Double' room was comfortable and clean, even though it had twin rather than the double bed I wanted! The view from my room was 'industrial'. My room cost GB£81.00 a night which didn't include parking or breakfast and so the value could have been better. But breakfast was pretty good. At check-out the front desk staff took ages to get the three of us checked out and seemed to make a right mess of it, they couldn't even get receipts printed and had to send them on later!! All in all it's a clean and comfortable hotel offering a good breakfast, but I think value and service could be improved.
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
- Business center
Best Western Hotel Am Kastell places you within 2 miles (3 km) of Städtische Museen Heilbronn museums and Heilbronn Deutschhof. This 100-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. It's in central Heilbronn and also close to Heilbronn Ice Arena and Theatre Heilbronn.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.
All 100 air-conditioned rooms feature free bottled water, phones, and ironing boards. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Hair dryers and desks are also standard.
Guests staying at Best Western Hotel Am Kastell enjoy a fitness center, a sauna, and free WiFi in public areas. Self parking is offered for EUR 9.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and express check-in.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 133 reviews