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Baymont Inn and Suites Reno

2.0 out of 5.0

Recent guest reviews

Looking for an economical to stay, we thought 3.1 out of 5 would be relatively ok. Parking lot was full, elevator was broken, common areas in poor condition and very dated, carpet in room stained, beds soft and saggy, major issues connecting to internet, a/c not keeping up at all, and crappy breakfast. Will not stay here ever again.

Oddly enough the scummy area, and people constantly hanging around outside in the parking lot was the least of my worries. The only way I can think to describe this place is to picture a hotel where no one gave a sh**. There was dirty laundry bags in the hall for our entire 2 day stay, the parking lot had beer bottle caps and random trash all over the place. There were dirty/moldy smells throughout (including my room), and the staff was... just not outwardly rude. When I checked in the guy handed me my room keys without telling me anything.. not where my room was located, where anything (including an elevator to the 4th floor) was. When I finally asked if he could point me in the general direction of my room he said "4th floor" I said "ok.. is there an elevator at least?" I wasn't expecting luxury, just mild safety, cleanliness, and staff who didnt treat me like an inconvenience to the job.

This hotel was not at all what was posted on line. It was dirty and seedy. I was informed the pool was closed, which was the primary reason I booked this hotel. Another family arrived and went to their room, only to discover someone had been in it before them, washed, went to the bathroom (not flushing), it was pretty creepy. An elderly couple also arrived and were told the elevator didn't work and their room was on the fourth floor. I tried to get in my room and couldn't. The experience of the family and someone being in their room were spooked me. Both the family and the elderly couple chose not to stay and were refunded their rooms. I also decided I could not stay at this hotel and booked another. That said, I am requesting a refund for my reservation. The hotel, to say the least, falsely represented itself with pictures. It did not live up to any expectations. I did buy the cancellation insurance when I booked, so I believe I am entitled to a refund for the hotel portion of the stay, as I had to find another hotel, as I actually feared for my safety at the Baymont, as did the other guests who left.

Very crowded, bad location, they gave is a smoking room very smelly (they changed is later on) and the room was in the 4th floor and the elevator was broken (we had a lot of luggage)

Cheaper than other hotels, need to improve elevator.

Climate control didn't work and I had to park my car down the street as lot was full.

Old property... Building needs major remodeling the hallways are narrow. TV was nice but the rest of the furniture is worn, bath tub was missing shower Matt. and the tub itself was rusty. . Staff was ok but they didn't have the room ready and made me wait. Oh well you get what you pay for I suppose.

At the price, my expectations were low. But this place was a pit. Run down. Staff that looked like they wanted to be anywhere else but there. Looked like they hadn't spent $5 maintaining the place in the last 5 years.

Checked in on a Friday night for a one night stay. Front desk was ok at check in, room was nice and then around 8pm the stay changed. The upstairs guests began partying. Jumping up and down on the floor, yelling, walking up and down the stairs talking loud, going outside (to smoke?) which happened to be right under my window. This went on for hours and hours. Finally I called the front desk around 11pm to complain and was told quiet time wasn't until MIDNIGHT!! Wow, ok. Waited till 12:15AM and called the front desk. The "midnight quiet time" the front desk had claimed existed must not have applied to the room above me, it went on till 5AM! I got no sleep whatsoever and the staff could have cared less. I filed a complaint with Wyndham and was supposed to get a call from the manager, no call, no nothing. I even filled out the comment card in the room, nothing. Horrible staff, horrible management, horrible stay, horrible experience. Do yourself a favor, book at a different place, this one is a dud.

Bathroom has strong urine odor and big stain in bathtub. Need some cleaning.

Stayed 1 nite The neighbors were very noisy They did have hotel shuttle to airport

Dated, smelly and not-so-clean - especially common areas, hallways, etc. Room was just fine, big screen TV, but bath towels were missing when we arrived, also the bathroom has no windows and no ventilation system at all.

Very hard to get in and out of due to excessive street parking. Maintenance was below par. Ice machine was on third floor, soda machines were in bad shape. Hard to move in cramped bathroom. Priced accordingly.

I only gave them slightly over a 1 because of the size of the room and the mornong staff was barley sufficient. Although... carpets were filthy ...I took pics because it was so bad. ...shower curtin was ripping off. Broken pieces of wall not fixed...using a multi octopus ( not a waiver strip) outlet to have most of the electrical in the room plug into one place is dangerous. The bed was crap and my back hurt the next day..thought it was something I did until I sat on it and felt and heard broken springs. Ooo did I mention the over $650 of fraudulent charges they charged to our credit card for a 2 night stay costing around $108. The pool was locked the whole time and the spa was closed until further notice.... And the parking spaces are definitely not to code either. I can't believe WYNDHAM puts their name on this place. Sorry.. for whatever reason it won't let me load the pics. But I will be sending my complaint to Corp. Wyndham. Along with the photos.

The place was a bit run down and could have been cleaner. . saw blood stains on the bathroom door jam.

The outside of this hotel looks brand new and the lobby is very nice. As soon as you turn the corner to get to the elevator, it's as if you've stepped into a run down, abandoned motel. It's very unwelcoming and made me question my safety for the duration of my stay. However, once you actually get into your room, it's a reflection of the nice lobby you found yourself in upon check in. The rooms are large, bright and comfortable. The bathroom is very big as well. Unfortunately there was hair on my sink which was gross but other than that the room was fine. I feel as if I overpaid far too much for this hotel. They need to renovate the hallways to make it feel safer.

They do not have enough parking on site for those staying there I have had to park in he street every time - no space on property. - I would recommend with a warning about the parking sitution.

We stayed there for our weekend ski trip at Mount Rose. Even though the free breakfast is very simple, it is very convenient and time saving. Room is clean as well

Hotel was packed absolutely fullwith kids from large school events. the room was supposed to have two beds instead they had to dig out a rollaway for usand took about an hour to find all in all the staff did what they could.

Poor customer service. The desk clerk didn't even greet us nor smile .

Room options

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Room, 2 Double Beds, Accessible, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Baymont Inn and Suites Reno

Everyone (16) Business (9) Couples (16) Family (9) Friends (5) Other (9)
2

not worth the discount

Everyone

Looking for an economical to stay, we thought 3.1 out of 5 would be relatively ok. Parking lot was full, elevator was broken, common areas in poor condition and very dated, carpet in room stained, beds soft and saggy, major issues connecting to internet, a/c not keeping up at all, and crappy breakfast. Will not stay here ever again.

By , from Earth on Aug 23, 2017

Review comment responded on Aug 31, 2017

Dear Judge. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Baymont Inn & Suites Reno

2
Everyone

Oddly enough the scummy area, and people constantly hanging around outside in the parking lot was the least of my worries. The only way I can think to describe this place is to picture a hotel where no one gave a sh**. There was dirty laundry bags in the hall for our entire 2 day stay, the parking lot had beer bottle caps and random trash all over the place. There were dirty/moldy smells throughout (including my room), and the staff was... just not outwardly rude. When I checked in the guy handed me my room keys without telling me anything.. not where my room was located, where anything (including an elevator to the 4th floor) was. When I finally asked if he could point me in the general direction of my room he said "4th floor" I said "ok.. is there an elevator at least?" I wasn't expecting luxury, just mild safety, cleanliness, and staff who didnt treat me like an inconvenience to the job.

By on Aug 17, 2017

Review comment responded on Aug 21, 2017

Dear Guest, Thank you for your stay, I do apologize that it wasn't up to your expectations. We are currently working to improve the property and customer service. We hope that we will have a chance to serve you again in the future.

1

dirty, grubby halls and lobby. pool closed.

Everyone

This hotel was not at all what was posted on line. It was dirty and seedy. I was informed the pool was closed, which was the primary reason I booked this hotel. Another family arrived and went to their room, only to discover someone had been in it before them, washed, went to the bathroom (not flushing), it was pretty creepy. An elderly couple also arrived and were told the elevator didn't work and their room was on the fourth floor. I tried to get in my room and couldn't. The experience of the family and someone being in their room were spooked me. Both the family and the elderly couple chose not to stay and were refunded their rooms. I also decided I could not stay at this hotel and booked another. That said, I am requesting a refund for my reservation. The hotel, to say the least, falsely represented itself with pictures. It did not live up to any expectations. I did buy the cancellation insurance when I booked, so I believe I am entitled to a refund for the hotel portion of the stay, as I had to find another hotel, as I actually feared for my safety at the Baymont, as did the other guests who left.

By , from Ottawa, Canada on Jul 23, 2017

2

all broke

Everyone

Very crowded, bad location, they gave is a smoking room very smelly (they changed is later on) and the room was in the 4th floor and the elevator was broken (we had a lot of luggage)

By on Jul 4, 2017

3

near renown hospital .

Everyone

Cheaper than other hotels, need to improve elevator.

By , from california on Jun 25, 2017

2

a bit shabby overall

Everyone

Climate control didn't work and I had to park my car down the street as lot was full.

By , from Reno, NV on Feb 12, 2017

2

old property needs remodeling

Everyone

Old property... Building needs major remodeling the hallways are narrow. TV was nice but the rest of the furniture is worn, bath tub was missing shower Matt. and the tub itself was rusty. . Staff was ok but they didn't have the room ready and made me wait. Oh well you get what you pay for I suppose.

By , from SSF on Jan 30, 2017

1

don't stay here.

Everyone

At the price, my expectations were low. But this place was a pit. Run down. Staff that looked like they wanted to be anywhere else but there. Looked like they hadn't spent $5 maintaining the place in the last 5 years.

By on Dec 22, 2016

1

party night, no sleep

Everyone

Checked in on a Friday night for a one night stay. Front desk was ok at check in, room was nice and then around 8pm the stay changed. The upstairs guests began partying. Jumping up and down on the floor, yelling, walking up and down the stairs talking loud, going outside (to smoke?) which happened to be right under my window. This went on for hours and hours. Finally I called the front desk around 11pm to complain and was told quiet time wasn't until MIDNIGHT!! Wow, ok. Waited till 12:15AM and called the front desk. The "midnight quiet time" the front desk had claimed existed must not have applied to the room above me, it went on till 5AM! I got no sleep whatsoever and the staff could have cared less. I filed a complaint with Wyndham and was supposed to get a call from the manager, no call, no nothing. I even filled out the comment card in the room, nothing. Horrible staff, horrible management, horrible stay, horrible experience. Do yourself a favor, book at a different place, this one is a dud.

By , from Nv on Dec 15, 2016

1

cheap

Everyone

Bathroom has strong urine odor and big stain in bathtub. Need some cleaning.

By , from n on Dec 10, 2016