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Travelodge Rapid City

2.5 out of 5.0

Recent guest reviews

Good location in town and breakfast was a worthy addition.

Everything was nice except the air conditioning. It was unusually hot outside, but the room was not cool. Convenient location, clean, spacious room, but a/c needs updated.

Musty smell in room. Needs modernization. Cleanliness is adequate. Smoke odor in lobby. Could not supply change for laundry. We had to request blankets.

Worst hotel we have ever stayed at! Very dirty. Very smelly. Complained to the front desk and got an apology......not can we move you to a clean room, or clean up this one!?!? Will never stay at a Travel Lodge again!!!

Good hotel with good location if you want to enjoy the park and other attraction, room are good and clean.

Overall good hotel, breakfast buffet have very limited option on food. Room clean and bed confortable

This was our final stay of our road trip where we'd spend a few days exploring. We wanted to check out the first day. 1 - the room was not safe. There was a huge cord from the wall to the TV on top of a dresser. We had to move furniture around so our toddler wouldn't be tempted to touch it and pull the tv onto himself. The fridge was on top of a bench with a microwave on top of it. 2 - the floor was so dirty, I had to clean my kids' feet after running around in the morning. 3 - the service was terrible - the desk clerk seemed irritated when my husband asked for more towels. They supplied our room with towels for 2 people, not the 4 we booked our room for. There was also only 1 roll of toilet paper for 3 days for a room for 4. 4 - the towels were frayed and worn and stained 5 - the pool towels were always empty though the pool was hardly used 6 - the breakfast options were awful - it was primarily bread (some toast, muffins & waffles) with rotten fruit. Typically hotels offer at least yogurt and hard boiled eggs (our previous 3 hotels did). This made more planning for time and money on our part to make sure we had other options in our room. It defeated the purpose of making sure a hotel offered breakfast to save us time stopping somewhere in the morning. Also, the juice machine had an "out of order" sign when we first arrived, then the sign was removed but the machine was empty. The two trash cans were overflowing and garbage left on the floor when it was emptied.

Needs a lot of improvements and need to be remodeled

I liked because is pet friendly, but it is not very comfortable. The rooms are old!

I checked in and then checked right out and looked for another motel to stay for the four days I was in Rapid City, South Dakota. We ended up at the Sleep Inn which wasn't too bad. There was a ton of construction, the room wasn't like the pictures I looked at, it was musty and smelly and not very clean. The bathroom was terrible with pubic hairs on the floor and wall and the sink look like it hadn't been cleaned in ages. The staff was decent in the short amount of time I was there. It could have been just my room but by the looks of the bathroom I doubt it and the smell was just terrible. This hotel might suit some, but not me.

Worth every penny . Very good. Very good. Very good

A very dated facility. Had issues with getting the front door to close and the bathroom didn't shut and the walls were cracking but a pleasant staff, hot water, and soft (yet dusty) bed made it worth the very affordable price.

Overall we had a fair to good experience. The internet in the room was very slow; it was much faster in the lobby. Our card keys to the room failed many times and we had to go to the office to get them rekeyed. The TV service was good. There was a good restaurant (Ruby Tuesday) within walking distance. The room was small; the bathroom very small. The continental breakfast was fair. The in room coffee bar was not restocked during the cleaning of the room (we stayed two nights).

This is a good place to choose if you want to be centrally located to things around Rapid City and Mt. Rushmore. I am very glad that I pick this location.

I was driving cross-country with my two dogs and we stayed here for the night. Not a five-star spa experience but a clean, quiet, comfortable and affordable place to spend a night between days of driving. The staff was very kind, friendly and helpful.

Rude clerk. Unwilling to work with us to correct our problem because we booked with Orbitz n not directly with them. Kept saying because of that there's nothing I can do.

Not a good one the hotel breakfast was horrible the room was old and not clean no microwave and the staff wasn't friendly and the rooms didn't look like what the had on the website

Good basic hotel with a excellent staff that were very attentive. Good breakfast buffet.

Clean comfortable room! Very mediocre breakfast. Horrible wifi.

And, AC was deafening, kept me awake. Wireless was bad, tv didn't work at first.

Room options

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, Multiple Beds, Non Smoking

Queen 3 | Sleeps 6

Guest reviews for Travelodge Rapid City

Everyone (23) Business (4) Couples (8) Family (9) Other (1)
3

good location in town

Everyone

Good location in town and breakfast was a worthy addition.

By , from SiouxFalls,SD on Sep 21, 2017

3

close to mt rushmore

Everyone

Everything was nice except the air conditioning. It was unusually hot outside, but the room was not cool. Convenient location, clean, spacious room, but a/c needs updated.

By , from Lexington, Tn on Aug 24, 2017

Review comment responded on Aug 26, 2017

Dear Momvic , Thank you for taking the time to communicate to us why some of our services did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We highly appreciate your feedback as it will assist us in becoming better at what we do. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. Thank you, Management Travelodge, Rapid City

3

good for price.

Everyone

Musty smell in room. Needs modernization. Cleanliness is adequate. Smoke odor in lobby. Could not supply change for laundry. We had to request blankets.

By on Jul 18, 2017

Review comment responded on Jul 29, 2017

Dear Customer , Thank you for taking the time to communicate to us why some of our services did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We highly appreciate your feedback as it will assist us in becoming better at what we do. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. Thank you,

1
Everyone

Worst hotel we have ever stayed at! Very dirty. Very smelly. Complained to the front desk and got an apology......not can we move you to a clean room, or clean up this one!?!? Will never stay at a Travel Lodge again!!!

By on Jul 3, 2017

Review comment responded on Jul 29, 2017

Dear Customer, Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. Thank you, Management Travelodge, Rapid City

4

very good location,

Families

Good hotel with good location if you want to enjoy the park and other attraction, room are good and clean.

By , from ND on Jun 30, 2017

Review comment responded on Jul 29, 2017

Dear Viv, Thank you for taking the time to give your feedback to us ! We highly appreciate your feedback and will hope to serve you again in the future. Thank you, Management Travelodge, Rapid City

4

good location, close to mount rushmore park

Everyone

Overall good hotel, breakfast buffet have very limited option on food. Room clean and bed confortable

By on Jun 26, 2017

2

dirty, dangerous, bad service

Everyone

This was our final stay of our road trip where we'd spend a few days exploring. We wanted to check out the first day. 1 - the room was not safe. There was a huge cord from the wall to the TV on top of a dresser. We had to move furniture around so our toddler wouldn't be tempted to touch it and pull the tv onto himself. The fridge was on top of a bench with a microwave on top of it. 2 - the floor was so dirty, I had to clean my kids' feet after running around in the morning. 3 - the service was terrible - the desk clerk seemed irritated when my husband asked for more towels. They supplied our room with towels for 2 people, not the 4 we booked our room for. There was also only 1 roll of toilet paper for 3 days for a room for 4. 4 - the towels were frayed and worn and stained 5 - the pool towels were always empty though the pool was hardly used 6 - the breakfast options were awful - it was primarily bread (some toast, muffins & waffles) with rotten fruit. Typically hotels offer at least yogurt and hard boiled eggs (our previous 3 hotels did). This made more planning for time and money on our part to make sure we had other options in our room. It defeated the purpose of making sure a hotel offered breakfast to save us time stopping somewhere in the morning. Also, the juice machine had an "out of order" sign when we first arrived, then the sign was removed but the machine was empty. The two trash cans were overflowing and garbage left on the floor when it was emptied.

By , from Portland, OR on Jun 23, 2017

2

not worth the money

Everyone

Needs a lot of improvements and need to be remodeled

By on Jun 23, 2017

3
Everyone

I liked because is pet friendly, but it is not very comfortable. The rooms are old!

By on Jun 1, 2017

2

you get what you pay for....

Everyone

I checked in and then checked right out and looked for another motel to stay for the four days I was in Rapid City, South Dakota. We ended up at the Sleep Inn which wasn't too bad. There was a ton of construction, the room wasn't like the pictures I looked at, it was musty and smelly and not very clean. The bathroom was terrible with pubic hairs on the floor and wall and the sink look like it hadn't been cleaned in ages. The staff was decent in the short amount of time I was there. It could have been just my room but by the looks of the bathroom I doubt it and the smell was just terrible. This hotel might suit some, but not me.

By on May 8, 2017