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Super 8 Rapid City / Lacrosse St

2.0 out of 5.0

Recent guest reviews

Explicitly gave instructions while reserving the room stating need a room with Microwave. Same was advertised as a feature of the room (With Microwave and Fridge). While checking in, staff says they don't see any such comments and they gave a room without Microwave or Fridge. I have 2 kids a 3 yr old and a 3 month old, but Hotel staff refused any upgrades stating the hotel is full. 2nd night, saw a Spider on the Bathroom floor. Clicked a photo and showed to the front desk and they never even apologized.

multiple levels accessed via stairs off a central lobby with no exterior doors. Wasn't sure where front entry was.... very cobbled together facility.

Not as nice as pictures. Nice enough staff but room was not the cleanest.

Hotel was great. When I needed extra towels , no problems. FYI no microwave or fridge. Store right in front of hotel and dennys across he street. All within walking distance if needed. continental breakfast with boiled eggs, orange juice, coffee, two types of cereal. Staff is always restocking it right away. The money was worth it and not a bad price at all.

No elevator was on the third floor. Breakfast was not good and no juice.

No elevator was up on the third floor. Was not much to eat there for breakfast and no juice.

hotel was ok, bed was very uncomfortable. i asked for extra pillows to assist with getting more comfortable, was told there was none.

Room was just ok. No fridge. No elevator so lug you bags up three flights. While the shower head was at a greater height, it sprayed water at odd angles.

Clean rooms and nice rooms. Staff is easy to deal with, but hard to get to the hotel. They don't take cash so if there computer is down you have to get a pre pay card from Wal-Mart or somewhere. Makes it a pain to have to leave the hotel to get a prepay card and then come back to check in.

Good place, close to main road but quiet. Very nice staff.

Only spent one night on our way home. Clean, fast service, nothing out of the ordinary.

after a long day of driving. We got to our hotel to check in and after waiting ten minutes to checking. There was line behind us I decided to call the front desk It rang for five minutes before anyone showed up to answer the phone. When the young man showed up he oblivious had better things to do.

I stayed at this motel for 3 nights while visiting family and friends. At this time of the year Rapid City rates are very affordable. The motel was clean and comfortable and very quiet. The bed was very comfortable and the shower was adequate. The only thing that I didn't like was they booked me into a garden level room so every time a car drove up and parked the lights lit up my room even with the curtain closed. They also gave me a handicap room so had a walk in shower. The continental breakfast was OK and was the same all 3 days. They advertised their cinnamon rolls which just turned out to be a prepackaged roll. But they were fresh and tasted good. Staff were friendly although I had to track down the front desk staff anytime I needed something. Housekeeping did knock on my door at 9:00 on the second day I was staying there and caught me in the shower. When she realized that I was staying another night she apologized and left then returned about 10 minutes later wanting me to sign some paper saying that she had been there but I didn't require anything which was annoying to me. All in all an OK motel

small room and cheap breakfast. But location was good.

What you think of when you think of Super 8 is what you will be getting at this hotel. Very basic out of date hotel. Hard bed, small room, old TV, nice shower. I checked in on a Friday at 11:00 pm and at first the staff didn't even notice me. Once they did they could not bother to interrupt their conversation to come check me in. When I checked out I told the lady at the desk my last name she insisted on my room number. Then she said you are good to go and didn't even offer a print out of my receipt. I have stayed at much nicer Super 8s but this was not one of them.

We could not sleep because people talking in the hall way and we can hear every word if they standing near our door. At 1AM, we still hear people talk, the worst part is our room is located across the laundry room of the hotel, a lot of traffic going on at this location. We will not come back to this location because of noise issue.

We were very disappointed with the service we received at Super 8 in Rapid City. The motel met our expectations but upon check in the person (female employee) was very short with us and very rude. We were not aware of pet deposit and when she told us we could not bring our pet in unless we paid $10.85 and it had to be in cash. We went to an ATM machine and had to pay fees to the ATM company as well as our own US Bank adding $15.85 to our stay for the evening. One bed was missing a bed sash and there was no coffee or microwave in the room as I was planning for. I would have given a good review if it had not been for the rudeness of the desk employee. Not only at check in but I called ahead to let them know we would be a late check in and asked if there was a bottom floor room because of the pet and she was also rude at that point. So it was more than once in the same evening.I would not book with Super 8 on Lacross again.

Staff was pleasant and helpful. Bathroom large and very clean. Room perfect for a good nights sleep.

We stayed here during our trip to Mount Rushmore. It was clean and it's a short drive.

It was a super busy weekend in town with hardly any motel rooms left. The lady at the front desk was extremely patient and did very well with a lobby full of people and phone ringing off the hook. Thanks to On-line booking most of my check-in was already complete by the time I got to the desk. There wasn't really much hot water when I took my shower but other than that everything was fine.

Room options

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Double Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Upgraded, Room, 1 Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Super 8 Rapid City / Lacrosse St

Everyone (13) Couples (22) Business (3) Family (15) Other (7) Friends (5)
1

disappointed to say the least!!

Everyone
Spider

Explicitly gave instructions while reserving the room stating need a room with Microwave. Same was advertised as a feature of the room (With Microwave and Fridge). While checking in, staff says they don't see any such comments and they gave a room without Microwave or Fridge. I have 2 kids a 3 yr old and a 3 month old, but Hotel staff refused any upgrades stating the hotel is full. 2nd night, saw a Spider on the Bathroom floor. Clicked a photo and showed to the front desk and they never even apologized.

By , from Minnesota on Sep 8, 2017

3

very strange layout

Everyone

multiple levels accessed via stairs off a central lobby with no exterior doors. Wasn't sure where front entry was.... very cobbled together facility.

By on Aug 23, 2017

2
Everyone

Not as nice as pictures. Nice enough staff but room was not the cleanest.

By on Aug 21, 2017

5

not bad

Everyone

Hotel was great. When I needed extra towels , no problems. FYI no microwave or fridge. Store right in front of hotel and dennys across he street. All within walking distance if needed. continental breakfast with boiled eggs, orange juice, coffee, two types of cereal. Staff is always restocking it right away. The money was worth it and not a bad price at all.

By , from San Antonio on Aug 6, 2017

1
Everyone

No elevator was on the third floor. Breakfast was not good and no juice.

By on Jul 14, 2017

1
Everyone

No elevator was up on the third floor. Was not much to eat there for breakfast and no juice.

By on Jul 12, 2017

2
Everyone

hotel was ok, bed was very uncomfortable. i asked for extra pillows to assist with getting more comfortable, was told there was none.

By on Jul 4, 2017

3

get what you pay for.

Everyone

Room was just ok. No fridge. No elevator so lug you bags up three flights. While the shower head was at a greater height, it sprayed water at odd angles.

By on Oct 6, 2016

2
Everyone

Clean rooms and nice rooms. Staff is easy to deal with, but hard to get to the hotel. They don't take cash so if there computer is down you have to get a pre pay card from Wal-Mart or somewhere. Makes it a pain to have to leave the hotel to get a prepay card and then come back to check in.

By on Sep 4, 2016

5

nice place and very accessible.

Everyone

Good place, close to main road but quiet. Very nice staff.

By on Aug 31, 2016