Ramada by Wyndham Rapid City2.5 out of 5.0
Recent guest reviews
The front desk clerk was very busy with no help. Waited quite a while to check in. She assured me she would register me for the frequent user program and that I should get an email - I didn't. Stayed at another Ramada property the next night and couldn't use the program.
We booked this months ago and requested a downstairs room, when we checked in we were giving an upstairs room. Only later did we discover that none of the rooms downstairs appeared to be occupied, so not sure why we couldn't get one. It took us quite a while to actually find our room as this place is huge. The room was comfortable but I noticed one of the hand towels was badly stained with what looked like make up and one of the face cloths also had stains on it. I left both these items with a note for housekeeping the next day. There was no bath mat we had to use a hand towel to stand on after our shower. Also the desk had not been cleaned you could see lots of finger prints and marks on it. There was no refrigerator in the room either so nowhere to put my husbands insulin. Also nowhere to put your cases except on the floor. After breakfast the following day being a Sunday we left about 9 am and did not return until 5 o'clock that afternoon only to discover housekeeping had not touched our room. I went to the front desk to ask if they were going to do the room that day only to be told they had left for the day. The gentleman on the desk said he would make a note of it for housekeeping to do it the next day. I wasn't happy with this as I believe we had paid for this service and we were leaving the next day, He offered to give us clean towels if we wanted. I said no I want another room, which we got next door to the one we were already in. I was happy with this so we moved. Considering that there was only about 6 rooms occupied on the Saturday night I am not sure why housekeeping didn't do our room. On the plus side the bed was very comfortable as were the pillows, Shannon on the front desk Saturday was lovely she made us feel very welcome and Timothee at the bar was lovely. We ate in the bar both nights and the meals were wonderful. Also breakfast was one of the best we had anywhere, so much variety there was something for everyone.
The morning we were to check in we were called and told we would need to switch rooms because the bathtub in the original one had flooded the night before. Upon arrival we were changed to yet a different room because the AC in the main building had broken. The room we got though was clean and nice and pretty quiet. We also got free breakfast and free drink tokens for our trouble. Overall a good stay :]
Would stay here again in a heartbeat ! We really liked what they did with this property...... The rooms were clean and nicely appointed ..... The restaurant on site was very good on all aspects .... The waiter even mentioned a discount coupon we could use from the front desk.... Great service !
I loved the hotel, great lighting, big tables to work on in the convention room. I loved the resteraunt and they were incredible waiters. It was conveinent and nice to be there. The negative was the bed was too hard for me though and the pillows were all too fluffy, I would have liked a variety.
The room we checked into the sheets were stained there was hair on the pillow. Therefore, i had to request another room as i did not want to be charged for the damage that someone previously did.
My room smelled like something had died in the room. There was stuff in the toilet. So asked to be moved. We requested to move to rooms on 1st floor but told they were being worked on. That was a lie. Tv in 2nd room stopped working. They replaced tv &that didn't work. NO SHUTTLE AS ADVERTISED!! MAN THAT CHECKED US IN NOT FRIENDLY. 😔
The room had been recently renovated so was nice but quite cold as the hallway was glass windows and heater in room never blew out any warm air. .
Nice clean hotel. The beds are amazing, great staff, and an all you can eat breakfast buffet included! need I say more?
When we arrived to check in there was a vagrant sleeping in the lobby. I asked the night clerk if this was a nightly occurrence and he said someone just dropped this person off and called a cab. Then our sleep was interrupted in middle of the night when we overheard other guest in the hall loudly arguing over something. This lasted for about half and hour. I would not stay here again.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Ramada by Wyndham Rapid City places you within a leisurely stroll of Pirate's Cove Adventure Golf and Rushmore Mall. This 189-room hotel has conveniences like a restaurant, a casino, and free in-room WiFi. In central Rapid City, the hotel is also close to Journey Museum & Learning Center and Central States Fairgrounds.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 10 AM.
Ramada by Wyndham Rapid City's 189 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers and desks are other standard amenities.
Renovated in 2017, Ramada by Wyndham Rapid City offers a casino, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include 5 meeting rooms, a conference center, and a 24-hour business center.
Reviews from Trip Advisor
37.0% of guests recommend this hotelTotal of 83 reviews