The swimming pools was too cold, and the hot tub was only warm. There were not enough balls for the pool tables and there wasn't any Chaulk for the pool ques.
Loved the old fashion decor. Large clean room. Fun pool area with slide and pool tables. Great hotel with a very reasonable price.
We stayed 3 nights and didn't get maid service AT ALL during our stay, even after 2 requests. No new towels, no trash dumped, nothing. The manager was very rude the 2nd time we called to complain our room had not been cleaned all day. He asked "what do you expect me to do about it?" The rest of the staff were nice, and promised our room would get cleaned (or at least new towels and trash dumped) each time we complained, but it didn't do any good. Would never stay here again.
Great place and great staff
The room was really great for the price. There’s a bar and a Perkin’s attached to the property and the pool area has slides and pool tables. A very nice stay
so outdated and in sorry need of some deep cleaning. Dusting has been ignored in spots for years.
The water slide was great. The property is a little worn down and could use a face lift. The road right outside was under construction so it was hard to get in and out of.
Room was nice but seemed dated. Good for the price. I would not have booked had I known about the ongoing controversy surrounding the hotel out of respect for local Native Americans. However, I found out after booking and I didn't really have another option.
The pool area
The property was good but they charged our card twice and will not respond to inquiries.
Do not believe the pictures on Orbitz. When I saw our room I was totally disappointed. It was outdated, dark, the mattress was a spring mattress that felt 20 years old, and the bathroom looked dirty. Honestly, I felt tricked into booking this hotel because the pictures are nothing like the hotel. Not sure if I should trust Orbitz.
I didnt like the fact that there was black mold in my room behind the wallpaper. I talked to the front desk and asked for a manager to contact me which hasnt happened. I do have a picture of the mold and i was in room 336.
Grand Gateway Hotel places you within a leisurely stroll of Pirate's Cove Adventure Golf and Rushmore Mall. This 3.5-star hotel welcomes guests with 132 rooms and conveniences like a casino, an indoor pool, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Change of towels is available on request.
Guests of Grand Gateway Hotel enjoy a casino, a nightclub, and an indoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 15.00 per person one-way. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include a gym, free WiFi in public areas, and a spa tub.
The swimming pools was too cold, and the hot tub was only warm. There were not enough balls for the pool tables and there wasn't any Chaulk for the pool ques.
Loved the old fashion decor. Large clean room. Fun pool area with slide and pool tables. Great hotel with a very reasonable price.
Thank You Paul, It is made with real wood, real fabric, not plastic and glue. .. We appreciate your comment, you must know quality. The hotel is very quiet and does not have an echo affect.We are getting ready to remodel but will keep the same quality. Very Expensive, not from Costco's
We stayed 3 nights and didn't get maid service AT ALL during our stay, even after 2 requests. No new towels, no trash dumped, nothing. The manager was very rude the 2nd time we called to complain our room had not been cleaned all day. He asked "what do you expect me to do about it?" The rest of the staff were nice, and promised our room would get cleaned (or at least new towels and trash dumped) each time we complained, but it didn't do any good. Would never stay here again.
Thank you for letting us know how unhappy you were. Did you have a door knob flyer on your door.I will let housekeeping know. They are suppose to give clean bath linen and amenities plus trash taken out, bedding change is every 3rd night.
Great place and great staff
Thank You for your feed back and that super score...
We are sorry that your stay wasn't to your satisfaction. In the future please reach out to the front desk so that they may do their best to improve your stay.
The room was really great for the price. There’s a bar and a Perkin’s attached to the property and the pool area has slides and pool tables. A very nice stay
Johnathan, The staff will love this review !! Thank You, come stay again.
Thank you, Anna, for your excellent review, we look forward to seeing you again!
so outdated and in sorry need of some deep cleaning. Dusting has been ignored in spots for years.
Sorry you were disappointed, We have had road construction all summer long and it has been terrible trying to keep ahead of the dust. We are near the end of summer and can not wait for the Fall cleaning, we close floors down and move everything even wash the walls.
Thank you, Shirley, for taking the time to write us a review. We do apologize for your stay not being up to your expectations, during our busy times our games do tend to be out of order more often due to guest misconduct.