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Country Inn & Suites By Carlson Rapid City

3.0 out of 5.0

Recent guest reviews

It was very nice and staff went out of their way to help. Beds were very comfortable

Very smooth hassle-free four day stay. Hotel in new condition.

The room was not clean, dust all over the bedside lamps, sheets looked like they were not changed, the carpet was filthy. Our coffee pot was always left dirty. My husband took the coffee pot to the front desk 3 days in a row to show them it was not clean, I finally just cleaned it myself. On our last night they didn't even leave coffee for us to make. We complained about the dust, and my finger prints were still there when we left. The breakfast staff had an attitude if you asked for something (they were busy). It just seemed like no one cared, they had their money. If I had booked the room on my own we could have changed motels, but, because we had already paid Orbitz, WE WERE STUCK. We had a guest stay with us, in their own room on our recommendation because we have stayed at Country Inn and Suites in many other locations and had a very nice experience.

2 different country inn's - 2 nights in a row. We will not stay at another one, ever. Beds at both hotels sink in the middle. Breakfast not managed well at either location and there was no room to sit.

It was comfortable but because of the pool the hotel common areas smelled of chlorine. I would stay there again though.

Originally they gave me a hotel room next to the elevator. That was very noisy. I immediately complained and they changed my room.

The entry/lobby of the hotel is beautiful and very welcoming. The staff was very friendly and helpful, and the room was nice, clean and spacious. My kids loved the fresh cookies available at the front desk, the hot breakfasts and the slide in the pool area. Our room unfortunately was located right next to the elevator shaft and we had to listen to the elevator run constant during our stay (day & night). Even so, we would definitely stay at this hotel again.

One of the better places to stay! Clean and friendly and good breakfast.

Hallways were dirty and weren't vacuumed/cleaned entire stay. Complained about the cleanliness of initial room (no clean towels, looked like the bed hadn't been made). Changed to a different room that hadn't been vacuumed. Breakfast area is nice, but underwhelming (fruit was terrible, staff couldn't keep up with the guests needs). Pool was overcrowded each night.

Hotel is really nice, room is comfortable and clean, staff was nice. Breakfast was good. Pool was small and wasn't very clean. Hot tubs were tiny but there are two which is nice.

Great stay, we were able to secure an early check-in, which was handy. Staff called after we had been in the room for 15 minutes to make sure that everything was good. Beds were great, pillows were great, room temperature was perfect. Had vouchers for a buy one get one free beverage… Nothing huge, but every little thing counts! Will definitely be staying again. Thanks!

We went to Rapid for a short getaway. Staff was friendly, had a nice atmosphere.

We stayed here over Christmas weekend in a blizzard. Everything was clean and the staff was very helpful. The food for breakfast was great every day. I have nothing negative to say. We would definitely stay here again.

Awesome staff and place to stay. I stay here often.

Needed a room to stay as we had a 6 am flight. What a wonderful room. Hot tub was great!

Great hotel overall. Clean, good breakfast, nice staff, etc. The slide is awesome, but there is a incredible amount of water coming down that thing. Pool depth is 6' at the bottom of the slide. There is so much water coming down the slide that you get pulled towards it from several feet away. Too much pool for little kids, even my 5 year old who takes swim lessons. Bring a life jacket if your little ones want to swim!

We enjoy staying at this hotel. Rooms are clean beds are comfy. Staff is very friendly.

We enjoyed our stay here very much. We would stay here again. Kids loved the water slide.

Room was nice,quiet and comfortable. Beds were very comfortable.

The hotel is conveniently located. The staff were friendly and helpful. The one area that needs significant improvement is the breakfast service. The eggs were watery and tasted like chalk. The sliced sausage was inedible. The waffle station was placed in the middle of the line, thus bogging down the flow for other customers when you were making a waffle. I ended up walking across the street to the Denny's for breakfast.

2321 N Lacrosse St Rapid City SD

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Country Inn & Suites By Carlson Rapid City places you within a short walk of Rushmore Mall and within a mile (2 km) of Pirate's Cove Adventure Golf. This 3-star hotel has 103 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi. The Journey Museum and Central States Fairgrounds are also near this Rapid City hotel.


Dining

Free hot/cold buffet breakfast is included with your stay. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 103 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.


Property features

At Country Inn & Suites By Carlson Rapid City, guests enjoy features like an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Room, 2 Queen Beds, Non Smoking (Guest)

Queen 2 | Sleeps 5

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Suite, 1 King Bed, Accessible, Jetted Tub (Non Smoking)

King 1 | Sleeps 2

Room, 2 Queen Beds, Accessible, Refrigerator (Non Smoking)

Queen 2 | Sleeps 5

Guest reviews for Country Inn & Suites By Carlson Rapid City

Everyone (25) Couples (23) Business (1) Family (16) Other (3) Friends (4)
5
Everyone

It was very nice and staff went out of their way to help. Beds were very comfortable

By on Oct 12, 2017

Review comment responded on Nov 4, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed how comfortable our beds are and how friendly our staff can be!! We look forward to your next stay.

5

hassle-free

Everyone

Very smooth hassle-free four day stay. Hotel in new condition.

By on Sep 7, 2017

Review comment responded on Sep 9, 2017

Thank you for your rating!!! We're so glad that you liked the condition of our establishment while you were here. We take pride in providing the best home-away-from-home experience we can possibly provide. We appreciate your feedback.

2

unhappy with our experience!

Everyone

The room was not clean, dust all over the bedside lamps, sheets looked like they were not changed, the carpet was filthy. Our coffee pot was always left dirty. My husband took the coffee pot to the front desk 3 days in a row to show them it was not clean, I finally just cleaned it myself. On our last night they didn't even leave coffee for us to make. We complained about the dust, and my finger prints were still there when we left. The breakfast staff had an attitude if you asked for something (they were busy). It just seemed like no one cared, they had their money. If I had booked the room on my own we could have changed motels, but, because we had already paid Orbitz, WE WERE STUCK. We had a guest stay with us, in their own room on our recommendation because we have stayed at Country Inn and Suites in many other locations and had a very nice experience.

By , from Hudson, FL on Sep 7, 2017

Review comment responded on Sep 9, 2017

We're sorry to hear that your stay with us was less then satisfactory. We have discussed this with our staff and are making the necessary changes to be able to exceed your expectation should the chance ever arise in the future. Thank you for your suggestions. We appreciate your feedback.

2

not impressed

Everyone

2 different country inn's - 2 nights in a row. We will not stay at another one, ever. Beds at both hotels sink in the middle. Breakfast not managed well at either location and there was no room to sit.

By on Jun 11, 2017

4
Everyone

It was comfortable but because of the pool the hotel common areas smelled of chlorine. I would stay there again though.

By on May 24, 2017

4

convenient location

Everyone

Originally they gave me a hotel room next to the elevator. That was very noisy. I immediately complained and they changed my room.

By , from Longmont, CO on May 10, 2017

4

beautiful hotel

Everyone

The entry/lobby of the hotel is beautiful and very welcoming. The staff was very friendly and helpful, and the room was nice, clean and spacious. My kids loved the fresh cookies available at the front desk, the hot breakfasts and the slide in the pool area. Our room unfortunately was located right next to the elevator shaft and we had to listen to the elevator run constant during our stay (day & night). Even so, we would definitely stay at this hotel again.

By , from MN on Apr 25, 2017

5

nice hotel!

Everyone

One of the better places to stay! Clean and friendly and good breakfast.

By on Apr 5, 2017

2

dirty, overcrowded, disappointing

Everyone

Hallways were dirty and weren't vacuumed/cleaned entire stay. Complained about the cleanliness of initial room (no clean towels, looked like the bed hadn't been made). Changed to a different room that hadn't been vacuumed. Breakfast area is nice, but underwhelming (fruit was terrible, staff couldn't keep up with the guests needs). Pool was overcrowded each night.

By , from Marquette, MI on Mar 31, 2017

Review comment responded on Apr 2, 2017

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

4

nice hotel pool small

Everyone

Hotel is really nice, room is comfortable and clean, staff was nice. Breakfast was good. Pool was small and wasn't very clean. Hot tubs were tiny but there are two which is nice.

By on Mar 20, 2017